Ukraine International

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10/26/2019 E Galben

✅ Trip Verified | Chisinau to New York via Kyiv. I checked in on the app and received mobile boarding passes, which I used in Chisinau and Kyiv with no issues. Make sure to do this, because they will charge you 15€ if you don’t. They did not weigh anyone’s bags in Chisinau. In Kyiv, they did weigh and measure bags. I was waved ...

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10/24/2019 Azam Fardmotamed

Not Verified | Tehran to Kiev. Normally I don't rate bad service but this flight with Ukraine International was so terrible. The plane was awfully old, seats were so tight, aisles were so narrow and cabin staff services was poor. It's not worth a penny.

10/23/2019 Tino Olm

✅ Trip Verified | Kiev to Berlin. Like many of the previous people, we got scammed by this airline at Kiev airport. We had a hand luggage and a small backpack each. At the first Flight from Berlin to Kiev we had no problems with that (and no extra charge). In Kiev the Boarding staff told us to pay 8€ extra for every backpack an...

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10/22/2019 K Neele

✅ Trip Verified | We booked and paid for seats outward and return Gatwick to Bangkok via Kiev some months i advance . On arrival at Gatwick they had no record and and the same happened on our return. On returning we advised the airline and after numerous e mails forwarding copies of paid for seats we were promised a response wi...

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10/22/2019 A Barton

✅ Trip Verified | My wife and son have Premium Economy tickets from Odessa to Gatwick via Kiev, the tickets state refunds and unlimited date changes. UIA are refusing to change the flight date and stated if you don't take the flight there is no refund available. .

10/22/2019 Olesya Poole

✅ Trip Verified | Amsterdam to Kiev. I flew with my daughter from Edinburgh Airport to Kiev via Amsterdam. The journey to Amsterdam was good and the airport in Edinburgh was fine. I had a extra baggage to pay for which cost me £31 one way. The journey from Amsterdam to Kiev was the different story. The service on board was slow...

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10/20/2019 Chaim Cohen

✅ Trip Verified | Tel Aviv to Brussels via Kiev. I ordered a flight with extra luggage for both directions, and paid extra 34 $ on the internet. I even check and also sent a mail in order to be sure that what just happend today wouldn't going to happen to me, and I even spent more then an hour at Kiev airport in order to talk t...

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10/19/2019 K Yanakov

✅ Trip Verified | Vienna to Kiev. Purchasing ticket via call centre using miles was easy and nice. The agent was competent and polite. I paid to select seat to check in online 14 days before travel. The website worked fine, I had no trouble accessing my booking and purchasing additional service. Please, mind their hand baggage ...

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10/15/2019 N Bacerita

✅ Trip Verified | Kiev to New York. I had a flight with UIA for the 1st time this last September. I even paid extra and booked a premium economy. My confirmation did not say anything about extra charges and i paid the total online with the credit card. Unfortunate when i went to check in at the airport i was charged extra extra...

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10/7/2019 Neil Allan

Not Verified | I regularly fly this route and every time it is a nightmare. Finally I have had enough of this incompetent airline terminal / desk service and non working check in machines but most of all the most rude non knowledgeable staff I have had the misfortune to deal with. You can attempt online check in after being ins...

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9/30/2019 C Austinat

✅ Trip Verified | Ukraine International Airlines has a interesting new way to profit from customers. Now many low cost airlines will charge you for anything they can. But UIA went a step further. On Friday the 26th I used the online check-in to fly from Tel Aviv to Frankfurt via Kiev. The check-in took 5 minutes and was easy. O...

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9/30/2019 Zaven Manjikian

✅ Trip Verified | Yerevan to Paris via Kiev. The Yerevan to Kiev flight PS129 of 24/09/19 was delayed 2.5 hours. It landed Kiev at around 10PM but our connecting flight had long gone. My wife needs a wheelchair that I had ordered and reconfirmed before taking the flight. On arrival there was no wheelchair. Around 10 minutes lat...

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9/28/2019 Maria Astrakhantseva

✅ Trip Verified | I had a very unpleasant experience with Ukraine International Airlines and think that it is worth leaving a 0 star review. I had a return flight London-Kiev-Minsk, and on the way in missed the second flight to Minsk. As a result I was taken out of the airport in Kiev with no other alternatives as to find my ow...

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9/28/2019 Tom Hazout

Not Verified | Odessa to Tel Aviv. Horribly undetailed ticket information. I bought an economy class seat with hand baggage only. I was forced to pay for extra baggage even though I did not exceed my limit. In TLV the check-in staff told me I'm fine (no extra payment required). On my way back I brought even less weight but I was...

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9/26/2019 N Vanrekar

✅ Trip Verified | Toronto to Tehran via Kiev. Staff is so rude, service and food is in a very poor quality, aircraft is terrible. This airline is so cheap that makes them think they can be so terrible. It is so common to deliver your baggage one week after your arrival. They never answer your complaints about that. They do not ...

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9/24/2019 S Hesijan

✅ Trip Verified | Yerevan to London via Kiev. I made a complaint to Ukraine Airlines on May 30. They were meant to answer in 3 months, but I have not received any response from them despite my follow up. My flight from Yerevan to Kyiv was delayed for 3 hours therefore I missed my connecting flight from Kyiv to London. I arrived...

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9/23/2019 S Saadi

✅ Trip Verified | My mom had a flight from Tehran to Toronto. The connection was through Kiev. She had no issues with her carry on luggage in Tehran, and staff were totally fine with her luggage, but in Kiev, just 20 minutes before her plane taking off, she was not allowed to go on board because her carry-on luggage was apparen...

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9/20/2019 B Vanarto

✅ Trip Verified | Copenhagen to Bangkok via Kiev. In Kyiv, the flight for Bangkok was delayed almost 2 hours. In Bangkok, I had to rush to take another flight for Phuket. The plane seems like coming from the '90s. Not modern what so ever. In my seat, I had just two jack for the earphone that the provided me (two jack for carryi...

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9/18/2019 S Fatima

Not Verified | Vienna to Tehran via Kiev. The worst airline in the world! Allowed bags to fly from Vienna but stopped then in Kiev as they are too big. The system in this country is just ripping you off. If you want a good trip never ever ever go with Ukraine Int'l.

9/11/2019 E Bardowyc

✅ Trip Verified | A great way to save some money. When traveling for a week, I can really get by with just hand luggage. Of course everything is extra like seat assignments and extra space, but that's expected with Economy class. The staff was very friendly.The food was ok. The check in process and communications was excellent...

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