✅ Verified Review | Flew Air Serbia from Belgrade to Rome. Cabin crew very attentive, welcome drinks, nuts, a hot meal, towels provided twice, everything for a little over an hour trip. Good leather seats.
Good economy seat with good audio and video equipment, but is too bad because they no have power point in economy clas, wifi is present too.
✅ Verified Review | Paris to Thessaloniki via Belgrade. I fly a couple times a year, and my experience with Air Serbia was one of my worst experiences with customer service. Me and my travel companion's flight out of CDG was delayed so they canceled our connecting flight out of Belgrade to Thessaloniki. They then re-booked us on different flights to get to our destination. This is all part of air travel and honestly doesn't bother me. They didn't let us collect our baggage, split me and my travel companion up (we were rushed after we protested) to be on separate flights and delayed our baggage. My luggage arrived after 3 days. I asked for a receipt when it arrived, but was given nothing, so I cannot receive a reimbursement through my travel insurance for delayed baggage. My travel companion's baggage is still delayed 6 days now and we continue to be provided with no information. The Air Serbia staff at Paris CDG were rude, not able to provide clear instructions, have not answered any inquires about delayed baggage, and knowingly split up two people traveling together. Flight delays, lost/delayed baggage, etc. are all part of air travel, the way Air Serbia treats its customers is far from the norm and I will not be flying with them or recommending them to anyone.
✅ Verified Review | 24 hour delay on route CDG-BEG-SOF - Thank you Air Serbia! The flight from CDG to BEG was delayed 60 min due to late arrival of the plane from BEG. During the flight, the captain informed connecting passengers about the gates for other connecting flights, but not ours. It turned out when we landed, that the plane for SOF had just departed, leaving around 15 miserable passengers on the ground, facing the bored ground staff of Air Serbia. "You can fly for SOF in 24h, there is no any other way". Simple as that. Yes, they provided a hotel, food and transfer, but I could not believe it is possible nowadays for an "Airline" to leave you with a 24h delay, when there is nothing abnormal, like weather conditions or a strike.
London to Belgrade. Poor cabin crew service! The flight was almost full and most of the passengers obviously carried more than one cabin bag, so space for luggage above my seat was full. Instead of helping me to find space for my bag and jacket, a member of cabin staff told me to keep it under my seat. Later I found enough space above the seat two rows in front of mine. This shows that the staff does not take enough care and it's unacceptable to have an uncomfortable 3-hour flight that I paid about 500€! This is not a low cost airline and their service is quite expensive, therefore they should make sure all passengers have enough comfort! Or at least try to help!
This flight was awesome! In row 3 there is so much legroom, and the service was amazing! We flew the A320 from Paris to Belgrade and back in 2014. Even on just a 2h 40m flight they had 2 food options, and they were almost an entire meal! Not to mention I saw the Eiffel Tower from the plane on decent into Paris!
Belgrade to Brussels. You may think that a relatively small country like Serbia would have a basic airline however, the business class in my opinion is far better than any other European airline. The A319 is a small aircraft but the business class feels very spacious. Air Serbia use two seats instead of leaving the third seat in place. The choice of food and drinks are good quality. The staff are excellent and are only to happy to help, they even offered me an iPad to watch movies when my laptop ran out of battery. I've travelled with Air Serbia several times in economy, for flights over 2hrs a choice of food is available and drinks, alcoholic and soft. The 'elevate' app and free wifi make this airline a pleasure to travel on. You can also upgrade to business class in the airport to lots of destinations for around 110€. Take note larger European carriers
✅ Verified Review | Belgrade to Malta return, the aircraft advertised was the A319 - however we were ushered in an ancient Aviolet (Air Serbia charter division) Boeing 737-300 inherited from Yugoslav Airlines which was a huge disappointment. Some half-hearted attempts have been made to make the really old cabin interior look a little more up to date, but not much. Another, slightly better preserved 737 flew us back to Belgrade. The boarding process in Belgrade was smooth as the flight was half-empty but a nightmare on return when it was full - it took ages to check in, however both flights took off with only minor delays. Some cabin crew members looked a bit surly, others on the other hand had an attitude which could best be described as overfamiliar. In both directions we were offered a miniscule, taste-free chicken sandwich - two bites and it's gone - and a very dry, hardened cookie for a meal. The return flight arrived at the remotest gate possible, the one habitually used by low cost carriers - even though there were loads of other empty gates - hardly any aircraft around at the time in fact. There was a considerable delay in delivering the luggage. All in all, the flight experience was bland and forgettable, with lots of room for further improvement, but generally on par with what's today being offered by most European legacy carriers in economy class.
✅ Verified Review | Bucharest to Prague via Belgrade with Air Serbia. 8 hour delay and no comunication. We have to stay in the airport until they reroute us but only after 8 hours. Bad attitude at the airport and by email. I will never fly again with this company.
My first flights with Air Serbia, I was impressed. Both flights were on time, the crew were very welcoming and food pretty good (a choice between London and Belgrade). It was standard seating for economy class, not particularly comfortable but fine for a short flight. The overall impression was of a well managed airline with good staff. I had an overnight stop in Belgrade which worked well, the airport is efficient and easy to use, no queues. Transport into the city was regular and very good value. One of my better flight experiences of recent years and I would recommend Air Serbia to others.
✅ Verified Review | Belgrade to Paris CDG. I was pleasantly surprised by the stark difference between JAT and Air Serbia. The aircraft was new and clean. The ground staff was efficient and the crew onboard was exceptionally cheerful and attentive. As an economy passenger, even a menu with an actual meal and drink selection was included. Although it was my first and only flight with the newly-branded Air Serbia to date, I was impressed enough to say that Air Serbia is one of the best airlines I have flown.
✅ Verified Review | Belgrade to Abu Dhabi. Although the difference to the defunct JAT is enormous, the business class (2 rows of 24 seats each) is very low-class and only be classified as economy deluxe; in the first row, it is not even possible to stretch legs completely. Seats hardly recline. Food was good, flight attendants very friendly, wines good, and the amenity kit ok, even for the day flight between Abu Dhabi to Belgrade. Pity, with some small upgrading, it could be excellent. Inflight entertainment with your own iPad (if you have downloaded the special software beforehand) or with Air Serbia's iPads
✅ Verified Review | Ljubljana to Thessaloniki via Belgrade. Horrible experience. After take off we returned back to Ljubljana airport due to technical problem. It can happen, with their ATR72 aircrafts it can happen quite frequently. They are old, extremely loud and with really tired cabin. At the airport no information at all, no Air Serbia representative at the airport, nothing. Later Air Serbia representative even refused to talk to the passengers. For the Air Serbia representative in Ljubljana you do not exist, you are not a real person, not a customer. Totally unprofessional and unacceptable! After more than 3 hours we departed and all passengers with connected flight missed the midday connections, had to be rebooked to the night flights or Air Serbia flights next day. Arrived in Thessaloniki at 03:00 instead of 15:25 previous day and had to start working just a few hours after arrival. Flight back nothing to write about. Maybe the most interesting thing was the conversation with the flight attendant on a flight back to Ljubljana. She mentioned that we were quite lucky since we returned to the airport just once. When she was last time on a flight form Ljubljana to Belgrade they had to return twice. Do not be fooled, they are not really “new wings of Europe”, just the same repainted old JAT Airways with unacceptable attitude towards their passengers.
✅ Verified Review | Good experience overall flying from Tel Aviv to Belgrade. Friendly service, seat pitch limited but not inferior to competitors on this route, full meal served, including drinks, which is far above the standard for European routes to TLV. Would certainly recommend Air Serbia. Flight left and arrived on time.
✅ Verified Review | My wife and I had an excellent experience with Air Serbia. We were treated with kindness, respect, and unprecedented customer service. The crew attention to detail is impressive: from making sure our headphones were working to ensuring we were satisfied with our meals to offering an extra blanket. Despite being one of the smaller airlines, their professionalism and integrity is excellent. Thank you for the unforgettable experience.
✅ Verified Review | Belgrade to Athens with Air Serbia. This was without a doubt, one of the best experiences on a European flight. The check-in agent was very polite and helpful. I later tried the Air Serbia premium lounge, which puts any other European airline to shame. The catering was excellent, with plenty of choices of hot and cold food. The staff were always present. The flight was excellent. The seats were comfortable, with pillows and blankets available. The hot meal was superb for such a short flight. The cabin crew very courteous and attentive. Overall, an excellent experience. Will definitely use them in the future.
✅ Verified Review | Belgrade to Stockholm with Air Serbia. Good and helpful check-in. Good food - a choice between two different menus with free drinks. The plane was fresh and new and the crew gave a professional impression. I really recommend paying a little more to go with Air Serbia than going with the low cost companies. The price in the end will be the same and you get more value for the money.
✅ Verified Review | London to Belgrade return. The Check-In at London Heathrow T4 was too long. just 2 staff one for business and one for Drop off/check-in. The boarding process was a mess, looks like a Low cost company. They board us to the channel and we had to wait 10/15 min to board the flight. Inside the aircraft was hot and the aircon wasn't working until the engine starts. The seats are as standard seats for short/medium flights. Nothing to say for the multimedia and Internet connection. Is the only thing I liked during the all flight. The quality of the food is very poor. I think it wasn't worth the price we paid for a return ticket to Belgrade. Same bad experience on the return flight.
✅ Verified Review | Thessaloniki to Dusseldorf via Belgrade. First of all electronic check-in is not available. You have to go to the airport to check-in. Anyway we did that. At the boarding pass and at all the screens the boarding time was 04:35, but the airline desided to leave earlier and started to make last call announcements for me and my wife from 04:15! I had to leave our car to the parking and I hadn't yet returned, but my wife was at the airport and they threatened her that the aircraft will leave without us! At 04:25 we were at the gate and they were yelling at us for being late. But according to the boarding pass the boarding hadn't started yet. We were in our seats after literally 2 minutes and the plane departed, almost half an hour early. How is this possible? The food was good, but useless if you lose your flight although you are not late. I will never choose Air Serbia in the future.
Athens to Belgrade with Air Serbia. Seamless check in, kind airport staff, relatively comfortable seats. Clean and well designed cabin, kind and helpful flight attendants. Professional and informative pilot / flight deck info provided. Amazing food for this relatively short flight.