Airplane Boeing 787-9 (789) v2 Etihad Airways has 2 classes on board with total of 299 seats. Use airplane seat map to find which ones are more comfortable and which ones should be avoided.
|business||73||22||5 - 11||28|
|economy||31 - 32||17.1||15 - 45||271|
The seat itself is quite new and comfortable. It is a shame you can't control each individual window's darkness. The seat would be more comfortable in bed mode if they provide a thin mattress. The table is big, sturdy and won't get in the way of getting out of the seat, which is hard to find these days.
I flew Business Class on Etihad flight EY484 from Abu Dhabi to Brisbane [12th March 2019]. The Business Class experience with Etihad was extremely poor and stressful. The cabin crew were less than helpful. The cabin manager introduced herself but gave no advice on how to operate the seat or any of its features especially as the seat mechanism was different to business class seats on other airlines. The flight departed late in the day from Abu Dhabi and so the cabin crew were serving meals virtually from the time the aircraft left the ground but I was kept waiting for my first course until the crew was dimming lights and putting everyone to sleep. The steak was uncooked and blood oozing from the meat was turning the potato dish pink. I tried to contact the cabin crew but they said they were too busy and would come back to me later but they did not. I persisted as I was hungry and when I complained I was told that chocolate ice cream only was available which basically was my dinner that night as everything else had gone. I wasn’t given any other food until breakfast was served. I was unfamiliar with the mechanism for turning this type of seat into a bed - the upholstery was so hard that I got virtually no sleep. I complained to Etihad and received a unsympathetic reply. My purpose in writing this review is to warn other passengers who may want to fly with this airline that they should brace themselves for some very poor service.
During flight I was able to buy this location. The proximity to the lavatory isn't such a big problem.
With my 1.96m this seat is absolutely dismal, like every other seat in economy class. My left knee was on the same level as the armrest hinge of the seat in front of me. My friend who is 1.88 could just fit, with 1 inch to spare.
First window seat for business class with a small kitchen gallery for drinks in front and the crew quarters and toilet on the other side.. One seat only on the windows staggered. Not as close to the window as the even numbered seats. Having no one in front allow for extra storage space throughout the 14 hour flight on the benches. Lots of privacy from neighbours.
Flew Brisbane to Dhabi, first time in business class. Food was excellent, you can choose what you want and specify what time you want to eat, it arrived exactly the time I asked for. Movies a bit disappointing, not as much variety as Emirates or Cathay. Seat has a firmness control which seems to keep adjusting my occasionally pumping extra air into it. Cabin crew tried to reset it but it kept happening, so they gave me an extra blanket. In bed mode it was fine and plenty of room to stretch out and sleep. Crew very friendly and attentive.
Whoever thought that this seat design suited a "normal" person is having a lend of themselves. Even in a normal seated position, my knees were digging into the seat in front. On a 14 hour flight, the ability to even be remotely comfortable is but a dream.
A half of business class seats of Etihad is backward facing seat. 5H is backward facing seat with inside side table. So it is very difficult to take photos outside. Anyway the seat is very comfortable and backward facing is not a troublesome for pleasant travel.
This seat is very uncomfortable. In general the available space is extremely crampt. I normally fly KLM and the difference in space between these two airlines is like night and day, KLM wins hands down every time. Etihad conjures this image of luxury and the best that there is but in truth is one of the worst I have ever flown with, cannot even touch the Asian airline companies. Stewardesses are from many foreign countries and had difficulty understanding their English.
Bit of an unpleasant experience for business class. Very hard seat, gap for entry exit ridiculously small, bed does not completely recline and is too narrow to turn comfortably in. For people with any physical impairment or just aged not at all good. Very unpleasant flight. Loved Abu Dhabi but not sure I could endure another flight with this airline.
Economy aisle seat with fixed solid head rest on aisle side only of seat is not suitable for tall people. I'm 6'5" and this immovable hard object poked into my back for the whole trip. This was the most uncomfortable trip I've had recently and I will not fly Etihad economy on this route again.
Seat firmness can be adjusted to what is comfortable for the passenger. Great seat, very comfortable and slept for 5 hours straight easily. Service and food was great. Proximity to the galley wasn't bothersome at all,hardly even noticed.