✅ Trip Verified | Minsk to Tokyo via Abu Dhabi. I flew with Etihad only once before, around ten years ago, and I was very impressed by the service, food, and those little touches like hand lotion in the bathroom that make a flight a special journey. This time, however, it was quite a different experience. The food on both flights (I ordered gluten free) was just edible, really not tasty - no dressing in the salad, smelly fish. I understand they tried to make it healthy but it shouldn't eliminate tasty by default. Besides, the dinner was cold. There were no snacks at the end of the aircraft. The drinks were served at least half an hour after the food. The crew on the leg Abu Dhabi to Tokyo seemed to be interested in talking among themselves, blocking the access to the glasses with water. I normally drink a lot but in this case I gave up asking for a glass of water because it felt like I was constantly distracting them from an engaging conversation. And the crew didn't smile at all. It felt so weird. On the positive side, the entertainment was decent, with a lot of good movies to choose from. The flight was half empty, so one was able to stretch out on empty seats.
✅ Trip Verified | Manchester to Abu Dhabi. Do not fly with this airline! I paid for pre booked seats for me and my family and when we got to the airport they had seated us all over the plane. When I alerted ground staff of this they where rude and unhelpful. They had also seated people who hadn’t paid together which made me so angry. When we got onto the aircraft people where already sitting in our allocated seats so they left us standing for 20 mins while they tried to move people reluctantly. My little girls was crying because she thought we couldn’t go on holiday. After complaining to so called customer services they where even less helpful. They said they would consider a refund for the pre booked seats. From now on when I travel to UAE I will always choose Emirates who are a far superior airline. Coming back they took my money for 4 pre booked seats and only allocated 2 so again I had to contact them to sort that out. Ruined my holiday!
✅ Trip Verified | Beirut to Sydney via Abu Dhabi. I allocated 6 seats for me and family and we paid around $500au for allocation. They didn’t give us those seats and they gave us different seats. We had a big argument with them in Beirut airport and the seats were taken already by different people and we had to take what ever they offered us so we don’t miss the flight. I tried to communicate with them by emails because there is no phone customer service but they changed the story and they said that they gave us the choice of keeping the same seats or change them to the seats we were not happy with. If there story is true why did they offer different seats to us. They offered $188 as a travel credit with them but I didn’t accept it. I feel I got ripped off and no one is actually listening to what I have to say.
✅ Trip Verified | Abu Dhabi to Singapore. This was one of the worst business class flight ever taken on 5 April (seat 6C). Lethargic and exhausted crew. Not interested to serve passengers. The seat was terribly bad design and most uncomfortable. The flight supervisor would walk between first class galley to Business class galley looking upwards and never making any eye contact with customers. No smiles, no energy and no enthusiasm displayed by crew. Food passable. Airline is going downhill fast.
Service was very good staff/crew was very courteous . Seats were very comfortable. Departure time from Delhi is not good for passengers like me coming from Punjab . Otherwise I would love to travel Etihad and recommend it to every body.
✅ Trip Verified | I am flying with my family (husband and son) from Abu Dhabi to Bahrain, an hour flight. My husband holds the Platinum card which they say have many benefits but we haven’t seen them, on today’s flight we have 3 tickets and We have just two bags one they say was at no cost but the other they charge is 280 USD for the other bag that has just 20kg, We have never been charge that amount of money in any airline in the world since we are frequent flyers. Very bad service, we returned to them their Platinum card since it doesn’t have that much of benefits, we will never fly with them.
✅ Trip Verified | Islamabad to Abu Dhabi. Crew on this April 3 flight EY 234 was not welcoming on arrival, no offer to handle the jackets, no offer of magazines or newspapers. The lady Inflight supervisor had harsh demeanour and and none of the crew would qualify for pleasant personality contest. Did not see any smile on their faces throughout the flight. Were told that aircraft had no blankets left to be handed out. Business class cabin gave a squeezy look with the front seat almost knocking on the back seat. Food quality was atrocious. Salmon was hard as a rock topped with artificial coloring and the coke was flat. A limited menu for a 9pm dinner flight. Salmon or vegetarian and that was that. Desert a chocolate brownie and no other choice. Putting dishes named after Indian cities in its printed menu on Islamabad flight was terrible.
✅ Trip Verified | Dubai to Beirut via Abu Dhabi. Absolute terrible experience with Etihad Airways. My father, in Lebanon, has been rushed to the hospital and I booked a ticket immediately today to travel to be there with him only to find out, once I reached and waited in the line of the Economy Check-in, that my flight is overbooked. We waited an hour (me and my daughter) and the only solutions they provided us was a transit where we had to wait in another country for five hours or the same flight but tomorrow. Sorry, but it is your mistake I believe and you make us wait another day. I am travelling urgently and you say it’s not your business of personal matters. Well it is your business now since you’re the one who put us in this situation. You say your system is jammed well close the system once the tickets are booked. It isn’t surprising with Etihad as it happened with me and my family before and with people I know. There should be changes to your policy, I have never seen such lack of care to the people. Working team and manager were there to help us, but the problem isn’t with them, it’s with the policies and the company itself.
✅ Trip Verified | Nairobi to Delhi via Abu Dhabi. Etihad, what an appalling airline, surviving on PR only. We took 4 flights with them 3 were delayed. We had a 24 hour delay in Abu Dhabi (enough time there for anyone’s lifetime ) and were put in a terrible hotel, the food was dreadful (I had 3 cheese sandwiches in 24 hours). We lost a considerable sum in lost earnings. No luggage so clothes and toiletries free. We were offered a 100 US dollar voucher for our next flight, there will never be one. Etihad Ground staff need some PR training (not the lovely Indian ones) and flight crew were excellent but seemingly unhappy with their employers.
✅ Trip Verified | Hong Kong to Rome via Abu Dhabi. Flew recently 4 segments on new Boeing 787-9s. All seats allocated to me when did the online check in and luckily all were window front seats. Leg room is probably the most generous I’ve encountered on 787 economy class. Service by the crew was excellent. Had an empty seat next to me, which always make the Economy experience more durable. Very good quality food. Asked for alcoholic beverages on each segment and all was included. Good selection of IFE movies. A very good experience with them. Unlike Qantas and many other airlines, no pork served so no need for me to order a special meal.
The flight was very good in all aspects. The cabin crew were all courteous from the moment we boarded to deplaning. My meals were served hot and was tasty however the sandwich served was very dry I was not impressed. They served water throughout the flight and also had snacks. There was a selection of movies and shows. Although my seat was the last row in the first cabin I was pleasantly surprised it reclined and how much it reclined.There is sufficient legroom for me but if you are taller there would be an issue. The seat width is comparable to other airlines. The 26th row is just in front of the toilets but fortunately I did not have any issues with stench or people lining up to use it perhaps being an overnight flight had something to do with it.
✅ Trip Verified | Another ghastly experience with Etihad Airways from Abu Dhabi to London Heathrow. I was appalled by the lack of care and professionalism from Etihad’s flight attendants. They seemed very subdued and disgruntled. I tried asking for water and was told to come up to the galley to get it, this was a first for me. The food was again, very unappetizing and miserly, e.g. no dessert with your dinner. As a frequent flyer who used to enjoy flying Etihad, I’ve got now choice but to look for an airline that can provide a service that meets the bare minimum requirements, because clearly, Etihad doesn’t.
This is a bad seat. The safety exit protrudes into the leg room, there is no window, the TV and tray are not very stable (particularly the tray). The seat belt was short as well compared to other seats. The seat itself didn't seem as wide as others. There are no pockets in front (obviously). This seat should not be classed as an upgrade. If anything, it is the opposite.
✅ Trip Verified | Brisbane to Rome via Abu Dhabi. Absolutely disgusted with Etihads support and services for an incorrect flight and then lack of communication, support and care. My partner booked a return flight with BYO jet with triple checked dates as they needed to correlate with mine and my families, and instead of BYO jet booking them for the 19th April as per our booking online, they booked them for the 19th November the year before which was 5 months before we were due to fly. After multiple attempts to speak and liase with Etihad, they then notified us of a $500 no show fee, which was 5 months after my partner was supposedly "suppose to fly" and it was only then that they told us they'd cancelled the entire flight and would not be giving us a refund, despite me and my family giving them the business of 5 x business class flights. It also states in their T + C that they do change and refund flights for a small fee of $140 or $170, yet they told my partner that they "couldn't" and none of their attempts to explain things to us made sense. The lady on the phone was also extremely rude and arrogant and probably should have had a sick day if she had things going on to make her behave so unprofessionally and uncaringly. I cannot believe how selfish and greedy some companies are. My partner has now gone onto book a flight with an entirely different airline because of some body else's mistake. No rectifying has been attempted at all, all this airline appears to care about is money and not the actual services they provide or even the success of their business. Definitely will not be flying with this airline again, all they care about is your money and not about the actual services they provide. If you are thinking about flying with them, please reconsider your decision, this is not a company that deserves anyones business
6D Is a good seat. It has extra legroom. The Tray table is in the armrest making the armrest immovable.
✅ Trip Verified | Los Angeles to Dammam via Abu Dhabi. One of the worst airlines i ever flew. From staff at the airport to cabin crew. They were very unhelpful, rude and don’t prioritize customer service. I kept asking for an internet voucher at least 5 times. And we were already 4 hours into the flight the crew kept saying i will come back to you, yet no one did. Eventually they did but the voucher was a scratch type and did not work. The cabin crew refused to exchange but instead she gave me my money back. The food is terrible. One of the worst cuisines. Not only that, but only 2 meals on a 16 hour flight. And if you need juice, or refreshments there is an extra charge for that. Last I’ve known this was not a low-cost airlines. You are better of flying Emirates, Saudia or Qatar Airways, they are far superior and way better. Also Abu Dhabi has a really bad airport. I dont know how a giant airline could have a bad airport and have most of its planes park on stands rather than gates.
✅ Trip Verified | Geneva to Hong Kong via Abu Dhabi. Firstly my flight was overbooked, no explanation given to why and that I had to wait hours to find out if I was going to be held in Abu Dhabi for 24 hours. I was told I was. Then the transfer desk staff continued to ask for my personal information so that he could 'check I got on my flight ok', could I give him my business card or email? and a lot of other personal questions. I was promised an upgrade as part of this compensation, then I was told at check in the next day that this wasn't true and that I would not be. I complained about the inappropriate behavior from the check in staff the previous night and was told to email them. The email exchange with their customer service has been outrageous. They ignore questions, refuse to elaborate and barely apologise for a member of their staff abusing their position and asking for personal information. I asked to be given another point of contact to be told; 'Having reviewed your case, unfortunately, there is no need for us to transfer your case to another Guest Relations contact. I can see that we have emailed you in February and offered 5,000 miles apart from the USD200 travel voucher you received. Might I explain that our offer remains the same. If you are unhappy with the above offer, regrettably, a phone conversation is no longer necessary. They point blank ignore questions and complaints and just repeat themselves. I never want to fly with them again and now have a non-transferable voucher for their services that they think is compensation when really it just means more money spent on Etihad. Lastly, they turn off their entertainment screens 30 mins before landing.
✅ Trip Verified | I flew Business Class on Etihad flight EY484 from Abu Dhabi to Brisbane [12th March 2019]. The Business Class experience with Etihad was extremely poor and stressful. The cabin crew were less than helpful. The cabin manager introduced herself but gave no advice on how to operate the seat or any of its features especially as the seat mechanism was different to business class seats on other airlines. The flight departed late in the day from Abu Dhabi and so the cabin crew were serving meals virtually from the time the aircraft left the ground but I was kept waiting for my first course until the crew was dimming lights and putting everyone to sleep. The steak was uncooked and blood oozing from the meat was turning the potato dish pink. I tried to contact the cabin crew but they said they were too busy and would come back to me later but they did not. I persisted as I was hungry and when I complained I was told that chocolate ice cream only was available which basically was my dinner that night as everything else had gone. I wasn’t given any other food until breakfast was served. I was unfamiliar with the mechanism for turning this type of seat into a bed - the upholstery was so hard that I got virtually no sleep. I complained to Etihad and received an unsympathetic reply. My purpose in writing this review is to warn other passengers who may want to fly with this airline that they should brace themselves for some very poor service.
✅ Trip Verified | Mumbai to London via Abu Dhabi. I can only surmise that the 5 star rating for Etihad relates to its Premium and higher class products. Ecomony is no greater shakes and I'd strongly say from experience that Emirates and Qatar do a better job. We flew from Mumbai, the A320 plane cabin looked tired and beige and brown not the most uplifting of decor. Professional staff but only two cabin crew to a whole section of economy seats were kept busy. Professional if a little distant . Would two staff cope in an emergency ? Boarding was something of a rushed affair but I noted that staff do assist confused passengers and with storing and organising bags in the lockers. Trolley service was followed by a very nice chicken curry, not so nice salad but jolly tasty pudding, no cheese and crackers and no hot towels before or after. No menu card either which are handy when passing across multi lingual passengers i.e. What is paneer? Reply, Well, its paneer ! Smooth flight, bilingual announcements. On arrival very poor assistance with transfers although ground staff met the plane, no interaction with transfer guests was noted. Flight to London was better. More cabin crew, attentive, professional but same meal plan, no menu card., no cheese and crackers and availability of wine with meal was obscure. I've never had a vodka and orange with dinner before. Washroom had no water supply. Deal fare was very good value.
I flew Business Class on Etihad flight EY484 from Abu Dhabi to Brisbane [12th March 2019]. The Business Class experience with Etihad was extremely poor and stressful. The cabin crew were less than helpful. The cabin manager introduced herself but gave no advice on how to operate the seat or any of its features especially as the seat mechanism was different to business class seats on other airlines. The flight departed late in the day from Abu Dhabi and so the cabin crew were serving meals virtually from the time the aircraft left the ground but I was kept waiting for my first course until the crew was dimming lights and putting everyone to sleep. The steak was uncooked and blood oozing from the meat was turning the potato dish pink. I tried to contact the cabin crew but they said they were too busy and would come back to me later but they did not. I persisted as I was hungry and when I complained I was told that chocolate ice cream only was available which basically was my dinner that night as everything else had gone. I wasn’t given any other food until breakfast was served. I was unfamiliar with the mechanism for turning this type of seat into a bed - the upholstery was so hard that I got virtually no sleep. I complained to Etihad and received a unsympathetic reply. My purpose in writing this review is to warn other passengers who may want to fly with this airline that they should brace themselves for some very poor service.