✅ Trip Verified | Mumbai to Sydney via Abu Dhabi. Worst customer service at the boarding pass counter. It all started at counter where i was waiting to get my boarding pass with my infant. One staff offered me to join the business class line to get my pass quickly as he noticed my pregnancy and my cranky child and the fact that i was travelling by myself. I appreciated his gesture. But at the business class counter I was told told that i had an overweight baggage of 2 kilos on which i decided to get rid of the extra kilos, so i left the queue. After returning to the counter back I waied patiently for 40 min. That is when i got upset and raised my voice to say even i was a paid passenger and had solved the baggage weight issue so if he could please issue my boarding pass. Then they decided to check weights of all the bags and i had to pay extra for a couple of kilos. The airline should look for some polite and well mannered people to serve at the counters. This incident was a nightmare.
✅ Trip Verified | Johannesburg to New Delhi via Abu Dhabi. Very disappointed with service and food. We order special Asian veg meal. Was awful. Same with snack. Could not eat anything. Whole flight nothing to eat. Allocated me and my wife separate seat on Abu Dhabi to Delhi sector. Manage to get it together any how. Was thinking got the ticket for cheap but now feel like total waste. Emirates is the best for us. Hope not to travel again in Etihad. Flight attendents very unprofessional. Ask for coke said we don't have its finished. Then later on other attendent gave. Where she got it from. Pathetic.
✅ Trip Verified | Abu Dhabi to Tokyo. My last experience with Etihad is a nightmare. I bought a flight with them to Tokyo Narita more than a month earlier than the travel date. I arrived at the airport 3 hours before the flight departure. Still, I was not allowed boarding because of overbooking? I was not given any explanation or whatsoever for I why could not fly despite having a confirmed ticket and having arrived 3 hours before departure! what kind of service is this? I cannot trust this company anymore. Because of them, I missed an important conference. I was given a ridiculous compensation of 300USD which sounds like a joke. I do not recommend this company to anyone, especially if you are traveling for business. They are not reliable anymore and they have zero respect for customers.
✅ Trip Verified | I recently flew Etihad from Abu Dhabi to Melbourne and was extremely disappointed with their service. Their standards fell well below that of other airlines, especially Emirates. This 5-Star airline has evidently cut costs in all areas of their service, including their menu (e.g. the breakfast tray only has your meal of choice and a small fruit box). Passengers were encouraged to instead purchase food items from Etihad's overpriced "Choose Well" menu (see image). 3 hours into the 14 hours, the FA's decided to lazily lock 2 of the toilets that were messy to prevent them from being used instead of clean them. In-flight Wi-fi was available albiet only for 30 minutes after take-off and 30 minutes before landing. Considering the price you pay (US$30 and capped at just 100mB) I found this to be shameful. Emirates on the other hand charge you $15 for the entire duration of the flight and I had internet access for almost the entire flight. Etihad's prices are not competitive enough to justify such an appalling experience.
✅ Trip Verified | Bangkok to Abu Dhabi. Not quite up to the standard of my previous Etihad flight a fortnight previous but not dreadful either. Check-in fine. Etihad use the generic lounge at Bangkok which, by current standards, is basic. More seriously, few if any power sockets. Fortunately power available on the aircraft. Boarding and takeoff delayed 45 minutes due to the tardy removal of the previous flight from the gate, as well explained by the pilot; few minutes late arriving. Crew attentive, regularly passing through the cabin with water and responding to ad-hoc drink requests. Also efficiently dealt with a medical emergency though the unfortunate lady's violent bout of vomiting may have had something to do with the food which, if she had the same meal as I, was grim; far too heavily spiced and quite inedible. Plenty of movies but nothing to see. Etihad offers little in the way of 'Hollywood classics' to pass the time. Deplaned through a gate rather than by bus, a rare event at Abu Dhabi airport. Bags promptly delivered.
✅ Trip Verified | Flew Brussels to Delhi via Abu Dhabi. I had not taken Etihad before, and I was impressed with all four legs. The business class seats on their B787 was amazing - beautifully designed, comfortable, spacious, and with plenty of storage. I slept very well. The IFE was good, with a reasonable selection of films and shows. I found the food and wine to be of a high standard and enjoyed my meals; there was a good selection and it was all very tasty. The Acqua di Parma amentity kits were lovely and well stocked. All of the crew were excellent - friendly and attentive. I had four very good flights and was impressed with the service, food and hard product.
✅ Trip Verified | New York to Muscat via Abu Dhabi. Worst airline ever! On way back, we arrive at New York 3 hours early to find out your flights been delayed - by 7 hours! So we need to wait 10 hours. 22 kids with us- 14 hour flight as is and all they can do? Offer a dinner and breakfast voucher. But the voucher is useless because everything closes by 12. To add insult to injury, the stop over in Abu Dhabi originally 2 hours is now 6.5 hours - no food voucher for that. No hotel, no compensation, no explanation and no willingness to fix or make right. Just told not our problem and we don’t have to fix anything! They have added 13.5 hours to our flight - as it’s just been delayed by another 30 min, but they don’t care. Sit in the uncomfortable chairs and wait is their motto. Worst ever airline.
Not Verified | Dublin to Bangkok via Abu Dhabi. Chose to travel business class for extra comfort on long haul flight. Unfortunately chose Etihad apart from seats being more comfortable everything else was the worst of economy I have ever traveled on. Daytime flight from Dublin leaving 7 30 am, given lunch menu, no breakfast just coffee and biscuit, lunch served. I requested it at 12 Irish time. My inflight TV system wasn't working was given small tablet to watch a film. After lunch which would have been maybe 14.00 Irish time lights turned off as if night flight.cabin crew no where to be seen. Late landing in AUH so boarded next stage of journey to Bangkok. Sat on plane 4 hours due to technical fault. No refreshment offered.again cabin crew in galley.no help.i asked for refreshments was handed an open packet of nibbles one of them was eating. .i did complain to customer service.have been offered 400d ollars credit. to use on future flight. O explained would not not be doing a long haul light again in the next year but was told take it or leave it the matter is closed as far as they are concerned. The return flight was ok but as most of journey was overnight slept most of the time.
✅ Trip Verified | Manchester to Abu Dhabi. I chose business class so I could continue to work on the flight home. The power sockets did not work. The cabin staff tried to resolve it, but all of them did not have power for more than 3 seconds. No plug socket power on an 8 hour flight in business class is not acceptable. To follow up this shambles, after an official complaint, I was completely fobbed off as if there had not been a problem. Avoid at all costs.
✅ Trip Verified | Jakarta to Abu Dhabi. The crew cabin doesn't care about the cleanliness of the lavatory throughout the trip. Need special cleaning service on board perhaps. Not have menu in the pocket, and serve heavy meal only once.
✅ Trip Verified | New York to Abu Dhabi. Excellent staff, kind and upgrade option is very nice. Blankets are soft and comfy and seat reclines far back. Meals are good and consist of a main dish (rice,pasta.etc),bread and butter, side dish and desert. Asian Vegetarian meals are very good and meals are served hot. I would recommend this airline.
✅ Trip Verified | Abu Dhabi to Singapore. Reviewing Etihad presents a problem: Do you benchmark against what was provided before the austerity programme implemented by the current management, or do you assess on the basis on what is available now in comparison to recent performance? In this case, the latter As a Gold Card holder who's been using Etihad for the past decade, there is little doubt austerity has taken its toll. Those little extras that were long one have long gone. However, based on my albeit limited sample, quality has stabilized. For UAE-based customers at least, Etihad's fares are substantially lower than Emirates. And if the company isn't paying, price trumps all else. The flight was unremarkable. A bus was used for boarding, actually preferable in a cool winter's evening as it prevents the crush as the aircraft entrance. Departure was a little delayed with around an hour sat on the tarmac going nowhere, however arrival was 20 minutes ahead of schedule the bags delivered immediately immigration was cleared, which never takes long in Singapore. The economy section was barely half full offering plenty of room. The special meal ordered - asian vegetarian - was passed around without the offer a drink; as always,paneer curry, daal and rice - it never varies. No breakfast only an unappetizing roll; better if they hadn't bothered. Movie selection on the IFE was a bit thin but I love the live TV feature, even if the football match being shown was rubbish - at least it sent me to sleep. To dispel criticism often levied at Etihad, the IFE was activated within 15 minutes of boarding and remained available, other than the obligatory adverts, almost to the arrival gate at Singapore. Whether the disco lighting is a feature of the 787 or a local initiative of the crew, a nice touch to relax the atmosphere on board.. Crew were attentive though loved to gossip - I was close to the rear galley.
✅ Trip Verified | Istanbul to Abu Dhabi via Kuwait. I had one of the worst trips. The screen wasn't working the flight attendant was really mean, didn't even bother to answer my calls and on my 2nd flight there was a delay - again no explanations no solutions. After 30 min of waiting they tell us things has worked. I don't recommend this airline.
✅ Trip Verified | Düsseldorf to Bangkok via Abu Dhabi. I will not use this airline again. I don’t recommend Etihad and will personally stay away. They charge up to 30€ for your online check-in, because they charge you for the seats you choose. This is not acceptable. For the first flight, it was mandatory for me to show my payment card at the counter, so online check-in was off the table anyway. It’s probably some law or security measure, but inconvenient nonetheless. In addition, Etihad has sent me at least 20 Spam E-Mails. I want to know which genius in this company thought it would be a great idea and a sure way to convince people to upgrade to Business class, if you spam their E-Mail Account. Just stop sending E-Mails. Flights were alright, second leg was delayed by 3hrs and I was not able to choose the seat that I wanted. They ran out of beer on the second leg, too. Not that it matters that much, but a little inconvenient. I am tall, and legspace is a big issue. Seats with more legroom (i.e. emergency exit) cost about 130€ (for my booking class). Anyhow, seats are very uncomfortable, because of the back pocket in the seat in front of you. It is huge, it is sharp, it is right where my knee caps are and stuffed full of unnecessary advertisements and other stuff that no one needs. Food was good.
✅ Trip Verified | London to Bangkok via Abu Dhabi. My husband and I have been flying with Etihad for the past few years, we both noticed the quality drop year by year. This time was our last time to give it try, we have been on both economy cabin and business cabins with them many times. I'm mainly sharing the lounge service in this review, cause it's important for an airline to make a good first impression to their client. We were quite disappointed with Etihad, we will fly with different airline the next time. We flew from BKK - London Via Abu Dhabi, round trip. 18 Dec 2018 to London, Jan 6 2019 back in BKK. We were extremely disappointed by the lounge where Etihad assigned in BKK airport, EY407 departs from BKK to AUH at 01:55am, we got to the airport around 11pm, after pass security and everything, we wanted to go to the lounge for some rest, Etihad don't have their own lounge in BKK, they are just the normal Miracle Lounge which anyone can pay THB1000 to get in. The lounge was horrible, not enough seats, horrible food and service. So we started our trip with a bad taste, when reach AUH, this airport is always so messy, the lounge is ok at AUH since it's Etihad's hub. Now let's talk about check in and lounge at Heathrow. Even budget airlines in Asia has better service than Etihad, the check in was so bad that the business class counter staff are all not paying any attention or care to you, instead they were chatting and laughing. The lounge, ok Etihad lounge at Heathrow terminal 4, near gate 10 this lounge's service ranked the worst lounge on my list. The receptionist lady was super moody, didn't say hi or whatever, all servicing staff were gossipy while walking pass you, not trying to provide any help. The only good staff were the bartender who was trying to make some effort! Come on, Etihad, make some training to your staff! On board service at least is ok, food really is a so so though. Most of the food seemed been packaged a long time ago, not fresh at all. Time to move on, Etihad please do a better job!
Not Verified | Mumbai to London via Abu Dhabi. Our bag arrived battered and broken. Staff were not helpful in what we should do next. The staff at airport were not slick at checking in a group of seven people. They were more interested in checking if we had excess weight(we were not over the limit). I would suggest they train their check in staff better so that passengers feel that they are cared for, after all there is plenty of choice out there. The on line check in service was not working. They will need to work harder for my positive feedback.
Rear-facing aisle seat which does not offer a partition between seats which offers no privacy if you do not know your neighbor.
Not Verified | Toronto to Abu Dhabi. Found the boarding process very disorganized and the gate agents kept asking me about my India Visa despite on my previous passport and was told by the Indian Embassy that I can use my old passport to go to India with my current Passport. The flight left Toronto late but overall was OK but could improve by having the flight attendants go around the cabin with water, soft drinks and alcoholic drinks. The meals on the flight was OK but could have improved proper portion size. The price of the ticket was just ridiculous and had to pay for my seat on Etihad Airways and next time I'm not flying with them again.
Le meilleur vol de notre vie. Alors que nous partons aux 4 coins du monde depuis des années. Le personnel était souriant et très professionnel contrairement aux avis lus. Les toilettes sont nettoyés en cours de vol. Les boissons de très bonne qualité. Le lounge avant le départ à Paris : génial. Le fast track pour les formalités de douane à l'arrivée : impeccable ! Nous nous réjouissons pour le retour.
✅ Trip Verified | London to Melbourne via Abu Dhabi. I travel between London and Australia once to twice a year and Etihad were my preferred airline. I was given gold member status which one would think would result in something positive, instead I was met with a system that made me pay for the privilege of choosing a seat on my flight. What a funny way to reward your members. I pay for my flights then have to pay to choose a seat as a gold member. What’s the point in even having it. Next trip this year I’ll be flying Qantas.