Customer reviews

7/25/2014 A Wilson

Flew from LHR to TXL on 14/7/14. Could not complain about a single aspect of this flight considering it was just over an hour paid extra for seat choice and a snack and both went off without a hitch. Departed on time and landed on time staff were fine everything was fine. Will look at flying Germanwings again should I have cause...

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7/22/2014 Max Nolte

As Germanwings is the Low-Cost carrier of Lufthansa it is of course better not to choose them for flights longer than 3hrs. I bought a ticket for EUR 150 - DUS-PMI-DUS (smart tariff) and was very satisfied with the service. Very friendly staff and for a 2hr flight spacious seats. With smart tariff you have 1 x luggage and 1 x me...

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7/10/2014 D Graubard

Flew from Brussels to Stuttgart non-stop on 4 June 2014. Flight was on-time and comfortable. Flight attendants were very friendly and social with the passengers. Sandwich and drink provided per my fare paid and it was delicious. Convenience of a non-stop flight saved a lot of time - landed and bussed to the terminal quickly. Had...

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7/8/2014 H Michiel

Germanwings took over the service on Dusseldorf - Basel route from Lufthansa. I am a business traveller and normally book my flights 2 weeks in advance. I flew with Lufthansa for >1 year. Since Germanwings took over the average price of tickets has increased for me by +/- 50%. With Lufthansa prices were between 180-300 euros wit...

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6/3/2014 Eelco van den Heuvel

CGN-ZRH return. Living close to the German border I can choose from three airports (AMS DUS CGN) and five airlines to fly to Zurich. Germanwings was by far the cheapest and I don't mind missing a drink on a 55 min flight. Paid 166 rtn for 2 incl one bag. Flights bang on time seat pitch ok thanks to new thinner seats good informa...

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5/28/2014 A Maynard

First time I have used Germanwings for connecting flights (via Hamburg). The APP does not work properly. They are unable to issue both boarding cards on check in causing unnecessary inconvenience. Their "Live" Twitter response averages 24 hours to reply. Cabin crew spend most time behind front galley curtains. Also fail to do pr...

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5/25/2014 B Lucking

Shocking customer service only channel for any complaint is the customer helpline which they charge you to call! - after 1/2 hr the line just cuts off. Still trying to contact German wings for a refund of my flight which was cancelled due to German industrial action. I'm a regular traveller on Stansted to Stuttgart route and sin...

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5/3/2014 Steven Cal

Prague-Cologne May 1 on brand new A319. Flight departed and arrived on time very clean cabin spacious legroom and comfortable seat. I paid smart price which include a sandwich/small bottle water/one time juice or soft drink service cabin crew friendly and efficient. Will fly with 4U again definitely.

4/3/2014 Mark Simons

Flew out of LHR to Cologne. As the strike was due to start I asked at check in and the ticket desk to be told "we have no news and if you get on this flight and the return is cancelled it's your fault"! Charming service. Low and behold as soon as we landed I got a text saying the return had been cancelled. Flight itself was fine...

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3/6/2014 J Atchison

4U3375 22/2/14. STN-HAJ. Low cost low service. But all in all good flight. Plane was half empty had 2 rows to myself. Seats were uncomfortable. Same as Lufthansa has. After an hour my back hurt.

3/4/2014 C Dong

We used Germanwings for the first and last time last weekend. Our flight from Berlin TXL to Nuernberg on 2nd March 2014 flight number 4U8062 I checked in online prior to the flight. Arrived at the airport 1 hour early we were informed that the flight was delayed so we sat at the waiting area 15 meters away from the departing gat...

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2/7/2014 H Mutschler

Flew Cologne to Hamburg booked on Lufthansa webpage and ended up in Germanwings. Prices for ticket does not match the service offered. No newspaper at the gate or in the plane. Had smart ticket with more legroom and a little snack. Well the snack was one cheese or ham bun with a tiny little bottle of water with no glass a chocol...

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1/25/2014 R Dhillon

I have now started realising what game Germanwings are playing with their paying customers. On three occasions now I have taken Germanwings return flights to Brussels. On every occasion the flight has been cancelled on the return journey to Stuttgart. This is because they do not have a full flight (around 50-100 passengers max) ...

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1/25/2014 Hans Roloff

CGN-LIS booked long ago (05/2013) when their new fare scheme (Smart Best etc.) was not implemented yet thus I sat in seat 1F with generous legroom but got only a few points credited. But it was a good price and a generally acceptable standard as far as baggage allowance seat quality etc. is concerned. Flight left a little late n...

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1/7/2014 R Schmidt

Flight from Barcelona to Stuttgart: The plane arrived delayed the ground seemed not be able to cope with the situation. The flight was very rough. We arrived late and I had to wait one hour for the next train at Stuttgart main station. Never again!

12/16/2013 J Krautmacher

We (2 adults) flew from CGN to ZHR in SMART. The flight was surprisingly very good. Much legroom in rows 1 to 10 nice and friendly flight attendants. The snack was quite okay. Price was fine in future we will be flying Germanwings if possible.

12/6/2013 J Nieminen

We had bought Germanwings tickets from Helsinki to Berlin (and back) and departure should have been on December 6th 2013. However the flight was cancelled due to "adverse weather conditions" (other airlines were flying to Berling that day though). We didn't get any notification about cancellation by email sms or other means. At ...

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12/2/2013 Gordon Kift

Flew from Birmingham to Berlin on 5 day winter break. Could not fault timeliness and having booked the smart price seating we were very impressed with leg room available. Plus the plane was very clean and gave a light and airy feeling. The food on offer was not very original with the same on offer outbound and inbound however pe...

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12/2/2013 Elizabeth Hoddy

I am a regular customer of Germanwings and up until now have had no complaints. However a few weeks ago I was informed that my flights to and from London Stansted to Cologne from 10/12 to 18/12 had been changed to the evening flight due to what they called "operative" reasons. I'm sure it was over-booking. I was extremely angry....

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11/18/2013 R Bakker

Budapest to Cologne. Ground staff were pleasant (was allowed to take extra bag without charge) boarding was fast and professional onboard the stewardesses were poorly trained in people management almost rude to passengers no interest whatsoever only talking amongst themselves. Upon leaving the plane she said goodbye whilst looki...

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