TUI Airways


Customer reviews

8/28/2019 G Moore, Boeing 787-8 (788) seat 2J

I flew with BA in the dreamliner and it is a lovely aircraft - very quiet. I haven't flown with Tui but looking at the configuration it looks very tight - not much leg room. I did think the inflight entertainment was much better on Icelandair but overall a great service.

8/27/2019 Niki Tsialkatoura

✅ Trip Verified | Thessaloniki to Birmingham. I had the worst customer experience with TUI services. I made the mistake to book a flight with them and they do not offer a check in online service (they advertise they do but their app, web page, customer support service is completely useless). I tried several times to contact the...

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8/14/2019 Sarah Holt, Boeing 787-8 (788) seat 13J

The seat was filthy & had food all under the crease where I was to sit, the seatbelt was covered in food aswell. There was also black mould or something horrible above my head.

8/6/2019 Karen Harris, Boeing 787-8 (788) seat 6J

Very good service Stewards very helpful and cheerful Food excellent Leg room brilliant

8/3/2019 Darek Lizak

✅ Trip Verified | Dublin to Kos. For the first time in my life I met such dirty plane. It's not that it has not been cleaned after the previous flight, it's dirt from a few months. Terrible food - cold and pale toast with ham. Cabin crew okay. I would like to say: never again, but I have to return with them

7/30/2019 Berrenstein nigel, Boeing 787-8 (788) seat 41F

Good very good seats are great only i wouls like if they could hang a little bit more to the back, good space for your legs. can realy strech,would also like more movies. but alround it waw great

7/29/2019 H Lewis

✅ Trip Verified | So everyone checked in early, the flight wasn't full. The bus crammed everyone on within an inch of their lives and here lies the problem. On TOM7748 and sat on the tarmac awaiting push back to be told that we have missed our time and have to sit on this plane for 1.5 hrs before an update. Maybe if the bus hadn...

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7/13/2019 Marcia Morais, Boeing 787-8 (788) seat 1A

I flew on the 787-9 long haul to Montego Bay in Premium economy seat 1A. The very front of the plane obviously the best seat my only complaint is that I bumped my head several times when getting up as the space above is very low. Lots of excess legroom and the seat was really roomy. The food was okay and the drinks service was...

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6/24/2019 Stuart Bailey, Boeing 787-8 (788) seat 31J

I was extremely disappointed with the Boeing 787-8 Dreamliner. I struggled to walk down the aisle without banging into seats. I had great difficulty getting in and out of the seat because the space was so narrow, and the toilet lid would not stay up on its own which makes it difficult for men. I am 5.10 and 15 stone so not over...

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6/17/2019 Tracey Marden

Not Verified | Doncaster to Menorca. I'm a very scared flyer and the pilots were amazing. They explained the route and weather conditions, and why and when the Aircraft would be turning to approach for landing. I'm really worried about the different noises in the plane and the reassurance from the pilots really made a differenc...

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6/12/2019 SeatGuru User, Boeing 787-8 (788) seat 6G

Excellent seat and along with 6J. Masses of legroom, nobody behind so you can recline without complaints, you're own overhead locker and two windows to look out of. Right at the entrance so you can board late without having to squeeze down any aisles, and exit first if you want.

6/1/2019 Will, Boeing 787-8 (788) seat 33A

Great seat! Plenty of leg room with a wonderful view of the trailing edge of the wing. Like most window seats you don't have immediate access to the aisle but that's the price you pay for such a great view!

5/30/2019 Kevin Madden

✅ Trip Verified | Rhodes to Dublin. On way back we stood in line for 2 hours to check in. Then again for hour for security check. Then probably another hour for passport control before boarding. We were three hours early but flight ended up an hour late. Elderly and disabled stood for 3 hours.

5/26/2019 Allan Christall, Boeing 787-8 (788) seat 4C

Seats great premion economy cabin crew excellent could not fault anythink about the fight will fly again on the tui dreamliner

5/26/2019 Allan Christall, Boeing 787-8 (788) seat 4C

Seats great premion economy cabin crew excellent could not fault anythink about the fight will fly again on the tui dreamliner

5/22/2019 Judith Finley, Boeing 787-8 (788) seat 9D

The sound did not work on the tv screen. the crew were alerted to this prior to take off.A form was completed by a crew member for compensation. The two people sat next to me have had a reply but two weeks on i have not. This was a long flight made to feel longer with no entertainment available. Flight no TOM 1118 on 03/05/19...

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5/22/2019 R Johnson

✅ Trip Verified | Girona to London Gatwick with TUI Airways. Everything about the experience was good. Ticket purchase, online check in, airport experience, flight, aircraft and crew were all better than expected. There were no games, tricks, past minute surprises. Would absolutely repeat.

5/19/2019 Filip Konopski

✅ Trip Verified | Aberdeen to Rhodes. This flight was operated by TUI’s sister airline Sunwing Airlines. The flight was included in a 2 week holiday on the island. The flight was full; however, due to it being during the school year most passengers were older or couples without children. One thing I have to say is I was surpris...

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5/9/2019 Hennie de Groot, Boeing 787-8 (788) seat 1J

Enjoyed the flight. This service is very nice, especially long haul. We got offered a glass of champagne on the flight to B. A very good beginning of our trip. Back to A. it was a little more crowded in our compartment, but still... I love how I can stretch my legs for a bit. We arrived well rested and a little less anxious. Al...

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4/21/2019 Alec Sanders, Boeing 787-8 (788) seat 6C

We were fortunate to fly back from Tenerife South on a Dreamliner as there was a change from the normal 737 8 Max we travelled in January. Our whole family of 5 thought what a lovely way to fly. If only Dreamliners were always used. As they had combined two flights it could possibly be cost efficient to use Dreamliners instead ...

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