Alaska Airlines


Reseñas de clientes

4/29/2019 Z Han

✅ Trip Verified | My wife, son and I were all flying from Seattle to different locations. I had a United flight with checked bags at 7:10am. My wife and son had an Alaska Airlines flight at 7:20am, with no checked bags. We were both in the airport at 6am. I didn't miss my flight, my wife and son missed their flight. Reason? Lon...

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4/28/2019 C Mitchell

✅ Trip Verified | We booked 2 premium tickets several months before our flight. We were notified the day before our departure that they changed planes and put us in basic economy seats. We called airline to have our premium seats restored but they couldn't accommodate us as they had upgraded other economy seat holders to premiu...

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4/26/2019 W Shaw

✅ Trip Verified | Salt Lake City to Seattle. Within 30 seconds I walked into the airport I was yelled at by 3 rude employees. They all directed me into three different lines and could not decide which line I needed to be in. They did not accommodate the fact I had an infant and made things more difficult for me to check in. Over...

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4/22/2019 Ittamar Wetstein

✅ Trip Verified | Las Vegas to Los Angeles. Worst experience. 40 minutes flight from Vegas to LA and we had to wait 35 mins on the tarmac - we landed 25 mins early and the gate wasn’t ready. I missed my next flight. I’ll try to avoid next time.

4/22/2019 Terry Fitzsimmons

✅ Trip Verified | Denver to Wenatchee via Seattle. Two hour flight delay getting out of Denver caused the three of us to miss the Alaska connection near midnight in Seattle. No effort was made by Alaska to assist us with our travels. They simply automatically booked us for midnight of the following day, leaving us to spend 24 ho...

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4/22/2019 W Bilton

✅ Trip Verified | Santa Ana to Seattle. Alaska has been my least favorite airline, and I was concerned when I realized that’s who my husband had booked our trip through. It’s highly irritating that they charge for every checked bag. Our flight was delayed 3 hours due to a previous passenger having flushed a diaper down the toil...

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4/22/2019 Kelly Schiavoni

Not Verified | Honolulu to Seattle. I just wanted to give a shout out to the amazing pilot on AS 852 from Honolulu to Seattle. I am a breast cancer survivor that takes Tamoxifen. My medication makes me very nauseous sometimes and unfortunately I vomited right before taking off. The crew was concerned for the safety and health o...

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4/20/2019 R Lestrada

✅ Trip Verified | New York to Los Angeles. We traveled with a baby on flight AS1407 on April 15, 2019. The flight was delayed by 13 hours and 25 minutes because the pilot was not able to fly and there was no crew available to replace him. From the beginning of the delay the treatment of the crew was denigrating. They announced ...

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4/20/2019 D Meares

✅ Trip Verified | Got stuck for an extra 2 hours due to an issue with the plane. The staff was polite, but the time they got back to us for food for purchase, they were out. The response from the staff was that we should have pre booked food, because obviously we should have been able to predict the future to know our 5 hour fl...

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4/12/2019 Dayton Castro

✅ Trip Verified | Seattle to Dallas Ft Worth. Worst experience! Sat on 2 different planes for an hour at the gate for the same flight. First time was to find out that our plane was not safe to fly in. The second one after moving terminals and waiting to board again, sat in plane another hour and counting while waiting for fuel....

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4/8/2019 Anthony Manalo

✅ Trip Verified | San Francisco to Newark. I had to check in my second bag at the last second and I was impressed by the customer service. Staff were courteous, humorous and helpful all while wearing a genuine smile. This is the best flying experience I had and a great way to start my trip to New York and Africa. Thank you Alask...

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4/7/2019 Kristina Estremera

✅ Trip Verified | Los Angeles to Honolulu. I've flown on Alaska air several times. This last time was by far the worst. I booked a first class ticket and was bumped to premium class, because they don't allow more than one pet in first class. I made sure to ask before I even booked my ticket. The guy at the gate was extremely ru...

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4/5/2019 Julian Jones

Not Verified | San Jose to San Diego. Worst airline ever. Absolutely ridiculous customer service and failure to plan. Flight was delayed by 12 hours for maintenance, and they informed us in increments of 1 hour. I'm in full support of safety, but what maintenance takes 12-13 hours? Cancel the flight if the repair will take that...

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4/2/2019 Cassie Motley

Not Verified | Spokane to Las Vegas. We sat in the back of the plane, where we have sat many many times on other airlines. The flight attendants were speaking so loudly in their personal conversations that I could hear nothing else even over at the roar of the jet engines. I was highly dissatisfied at that the only beverages th...

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4/2/2019 Thomas MacLeod

✅ Trip Verified | Baltimore to San Fransisco. Katy was wonderful on flight 1127. Most fantastic experience flying in years! Would absolutely recommend to any traveler. I felt at ease in the air and almost didn’t want the flight to end. I am so thankful for my flight and I hope others experience the same blessed feelings I had f...

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3/30/2019 R Lyn Stevens

✅ Trip Verified | Anchorage to Seattle via Houston. Horrible flight (rerouted with a 3 hour bus ride to Houston) followed up by lost package and never got any customer service. My Reference# was passed from one agent to another until they quit responding to phone calls (you can only get them during certain parts of the day in H...

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3/29/2019 B Narlorsi

✅ Trip Verified | Seattle to Washington. My luggage did not make it on board my flight. Despite a 5 hour flight, I wasn't told this until after I waited in baggage pick up at DCA. Apparently, they knew it wasn't coming with me and said it was sent to the wrong flight in SEA and after they realized it my flight to DCA had alread...

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3/28/2019 S Meacher

✅ Trip Verified | San Francisco to Kansas City. I doubt I will ever use Alaska Airlines again. I have never had any problems with Southwest, but this airline was cheaper so I went with it. Plane was delayed 2 hours, and then once it “got” to the airport it was delayed another 30 minutes before even landing because it wasn’t aut...

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3/28/2019 Ali Tavakolizad

✅ Trip Verified | Seattle to Portland. Horrible customer service and always this flight departures late. Alaska air line is going really bad. I have had so many bad experiences and delayed flights.

3/26/2019 Eva Minaeva

Not Verified | I’m flying often between Los Angeles - New York - Fort Lauderdale - Miami and sometimes using Alaska. Comparing to United I prefer Alaska. The seat comfort, service is much better, they also always got a vegetarian options for the meal, the food selection is way better. The negative aspects are - the WiFi is not ...

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