Malindo Air

Reseñas de clientes

10/28/2019 Mel Henry

✅ Trip Verified | Sydney to Bali. This airline is the worst I have flown. On the way to Bali none of the screens were working due to a glitch we were told. When you are flying 6/7 hours this is extremely frustrating. Even the charger port didn’t work. It took at least an hour for the staff to offer snacks and when they did come...

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10/27/2019 C Rothko

✅ Trip Verified | Kathmandu to Bali via Kuala Lumpur. Delay flights and cancellations with little to no information. I took two whole days to get form KTM do DPS. The first night they cancelled the flight and put everybody into a rusty bus and off a hotel close to KTM airport. When we got there we were informed that there weren’...

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10/21/2019 Jennifer Young

✅ Trip Verified | They took our water off us at the gate so I kept my bottle thinking I could fill it on the plane... wrong. Forced everyone to buy tiny bottles of water but the real kicker was they were cash only. No one was told this of course and anyone who didn't happen to have cash was screwed and could eat or drink. So to...

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10/11/2019 N Wong

✅ Trip Verified | Flew Singapore to Kuala Lumpur with Malindo Air. I flew both ways on the same day and the cabin on both occasions was at least 30 degrees! This is inhumane and they did not provide any answers when questioned. All they did was to ask us to be patient. Throughout the flight, everyone was fanning themselves but w...

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9/30/2019 S Thamaran

✅ Trip Verified | Ipoh to Johor Bahru. Flight departure time at 3.40pm from Ipoh was delayed for few hours - even by 6.00pm they unable to provide the reason for delay and expecting time for the flight. Almost 2 hours and they just provide a bottle of water for the passenger.

9/28/2019 Ewelina Kropiwnicka

✅ Trip Verified | Sydney to Bali. Worst experience ever. I had a very unpleasant situation with Malindo Air. I bought tickets to Bali, however about a 6 weeks before my travel I found out that I may not be able to travel these dates so I contacted the customer service to find out if it’s possible to return those tickets and how ...

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9/21/2019 B Brown

✅ Trip Verified | Kuala Lumpur to Melbourne via Bali. I have flown with Malindo several times in the past and always thought of them as a good intermediate airline that represented value for the money. Not as cheap as Air Asia and not as expensive as Malaysia Airlines. Their food was OK, there was a free baggage allowance and th...

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9/20/2019 H Una

Not Verified | Kuala Lumpur to Kota Kinabalu. It was quite an enjoyable flight. Cabin crew and ground service were very friendly. After takeoff, there were served a welcome drink. The food was just normal. It was a cake or something. The seat was quite comfortable too as the aircraft is just 1 year old. I’ve been on Malindo Air ...

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9/17/2019 BHanrizam

✅ Trip Verified | Kuala Lumpur to Perth. I am very unhappy with the unavailability of the inflight entertainment system on business class. Totally unacceptable to have it not working on both going and returning flights to/from Perth. I was traveling with wife and 2 kids and was relying on availability pf entertainment system to...

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9/11/2019 M Parenang

✅ Trip Verified | Jakarta to Penang via Kuala Lumpur. A very bad experience flying with malindo, firstly during my connection flight we having delays more then 1 hours. It become worst when we arrived at Penang we found our baggage were missing. Until now from Malindo only email us that they cannot found our baggage.

9/7/2019 S Varden

✅ Trip Verified | Kuala Lumpur to Perth. Boeing 737s are not, perhaps, everyone's choice for a flight of over five hours though this was comfortable enough, the leg room markedly superior to that offered in wide-bodied jets operated by gulf-based airlines. Fortunately I was pre-warned to allow a minimum of two hours for check-i...

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9/1/2019 V Tollens

✅ Trip Verified | Bangkok to Bali via Kuala Lumpur. Very bad customer service! Lady at the airport behind the customer helpdesk looked like she was mad at me for not understanding her bad English. Added luggage through their website, but the ticket number was wrong and they would not allow me to check in my bags under my name u...

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8/30/2019 I Bakram

✅ Trip Verified | Kuala Lumpur to Lahore. This is the worst airline I have ever encountered. They cancelled my flight without any notice and it's been more than 1 month, they still won't refund my money. Contacting customer care is useless because they never give a reply other than "your issue has been forwarded to the relevant...

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8/26/2019 E Maldon

✅ Trip Verified | Bengaluru to Denpasar via Kuala Lumpur. Such an awful operation., they never tell you what kind of baggage allowance you have during online reservation, let alone the amount of money they want to charge you at the counter for each kg of "excess baggage" which turned out to be almost $800 for 28 kilos combined ...

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8/25/2019 Nada Sardouk

✅ Trip Verified | Denpasar to Kuala Lumpur. Malindo is the worst airline I’ve ever had to deal with! Our flight was supposed to be at 12:25. Got there early, waited in a very long line for an hour only for them to tell us there’s no more seats because the checking attendant wasted another hour on her phone to check about my pas...

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8/19/2019 Bee Ling Tey

✅ Trip Verified | Melaka to Langkawi. It was my first ride with Malindo, I was carrying my 4 years old youngest niece, at the same time I'm also taking care of my mum upon reaching the destination, one of the flight attendants who saw me taking care of both the youngest and the eldest at the same time, immediately he send me the...

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8/15/2019 Sohail Ahmad

✅ Trip Verified | Last minute Malindo Cancelled Flight from Lahore to Kuala Lumpur without giving any proper explanation. No local customer service phone number in Pakistan, so I called international phone number in Malaysia to reschedule but I was told that all Malindo flights from Lahore were cancelled for the whole month of ...

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8/10/2019 Adrian Lazzarotto

✅ Trip Verified | I was a bit concerned about terrible reviews I had been reading, so didn't know what to expect. Had just flown the first leg to Bali yesterday and was surprisingly impressed! The service was fantastic from the minute we arrived at the airport. There was quite a long line at the check in counter, however 2 minu...

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8/8/2019 Sohan Khadka

✅ Trip Verified | Kuala Lumpur to Kathmandu. Worst airline till date. Very rude air hostess and rude staff. Last flight in Malindo. Not flying again. No value of customer.

8/6/2019 D Han

✅ Trip Verified | Ho Chi Minh City to Kuala Lumpur. Do not use Malindo Air. As a newer company, they obviously do not have high standards for their customer service. Money was stolen out of my checked luggage (long story) and I emailed the company. A lot. After being referred to baggage, I sent everything they requested (confir...

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