Malindo Air

2.7
245

245 Malindo Air reviews

6/20/2019 R Hassin

✅ Trip Verified | Uneventful flight from Perth to Kuala Lumpur. Paid an economy saver fare for this flight which was rather cheap. As luggage was not included in the fare I bought prepaid luggage. Because Malindo charges for luggage now there was a lot of people with cabin luggage to a point that there was no room in the overhe...

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6/19/2019 P Lee

✅ Trip Verified | Travelled from Kochi to Singapore on 15 June 2019 by Malindo Air which had a stopover at KL before SG for a 1 hr period. Reached SG, waited at the luggage belt for 1 hr and couldn’t find luggage. Went to report it, and got reply in a minute: luggage is still in KL and will only come by next flight. So the Malin...

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6/7/2019 W Gan

✅ Trip Verified | Johor Bahru to Kuala Lumpur. Not to choose this airline years ago due to its frequent terrible flight delay. Try my luck to take the flight this year but so disappointed to know that flight delay issue is still there after years. No improvement at all!

6/6/2019 N Sarlin

✅ Trip Verified | Melbourne to Denpasar. My flight was delayed by 14.5 hours and Malindo chose not to inform it's customers until they arrived at the airport even though Malindo knew about the delay the night before. I had to cancel and rebook with a different airline which was expensive and stressful. I will never use Malindo ...

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6/6/2019 Steve Cura

✅ Trip Verified | Denpasar to Perth. I booked with this airline because of the time we would return home, depart 12.50 arrive 4.30. Our flight time was changed two days before our departure which meant our arrival time was 1.00 am the following day. Apart from this the food and service was appalling and I incurred a parking fee...

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6/2/2019 S Hanson

✅ Trip Verified | Absolute appalling value for money, unhelpful staff. Have flown all over the world with many different airlines and this is hands down the worse experience my husband and I have ever had. Can’t check in online with a child under 12 which is annoying. Also couldn’t manage booking online because of this. We arri...

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6/1/2019 D Gertner

✅ Trip Verified | I downloaded their app on my phone and booked tickets. They have taken my money (5 days already) and they have not issued me with a ticket and keep telling me that its under investigation. No proper communication and no way of contacting the accounts department - the call center just put you on hold for 30 min...

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5/26/2019 C Kan

✅ Trip Verified | Singapore to Kuala Lumpur. This is my 2nd flight with Malindo and I’m starting to think that I will never fly this airline again. I usually book my flight via Skyscanner due to work and last minute changes. My first experience booking with Malindo Air left me with no choice but to upgrade to business for 20kg ...

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5/22/2019 Bilge danyeli

✅ Trip Verified | Bali to Kuala Lumpur. The worst customer service and worst Airline I have seen. I had a flight from Bali to Kuala Lumpur and when I received my luggage my shoes were missing from my luggage. I immediately went to the customer service but they were really careless and only told me I need fill in a report and wr...

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5/17/2019 Luke Kennedy

✅ Trip Verified | Phuket to Kuala Lumpur. Worst airline I have ever bought a flight through all in all I call it extortion not being able to check baggage possible on line then asking crazy amounts of money to check baggage. I sorry to the lady at the desk not your fault but honestly what a joke need to get your systems right t...

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5/17/2019 S Masawal

✅ Trip Verified | Denpasar to Delhi via Kuala Lumpur. Outward journey was fine, but the return trip was a nightmare. At Bali, In the check-in process concern person didn’t give us through check-in from Bali to Delhi, they told us to collect baggage at Kuala Lumpur, We also had 2 bags of 7Kg with us as cabin luggage, The crew to...

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5/16/2019 S Heale

✅ Trip Verified | Yangon to Colombo. We were due to fly with them to Sri Lanka when sadly the bombings happened. We received an automated email offering a change of flight or refund so we opted to changed and then heard nothing. Due to Malindo Air not caring about the safety of their customers we were forced to fly to SriLanka....

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5/13/2019 T Han

✅ Trip Verified | Penang to Subang. Worst airline ever. I will never fly with Malindo Air again due to its bad customer service. Was having check in issue with the check in counter and the person in charge refer me to Malindo Air customer service at another counter and then customer service refer me back to the check in counter...

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5/10/2019 Jek P Fong

✅ Trip Verified | I booked a Malindo flight from Kuala Lumpur to Langkawi for November 2019 from the Expedia website. During the booking process, the Expedia website states, to contact the airline for check baggage allowance and to purchase. After several emails over four weeks, Malindo finally emailed to advise my ticket does n...

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5/10/2019 A Umit

✅ Trip Verified | Kuala Lumpur to Phuket. I wish I wasn't in a hurry while buying the ticket and checked Skytrax for reviews. While buying the ticket I checked the class of the ticket, I couldn't locate the allowance for the said class. Expedia sells the ticket as economy, but what it really means in Malindo terms is super-saver...

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5/10/2019 S Mann

✅ Trip Verified | Johor Bahru to Kuala Lumpur. My flight experience a heavy turbulence due to raining along my way to Kuala Lumpur. Overall, cabin crew were very friendly and greeted warmly when we enter and leave the aircraft and very helpful guiding me to my seat. As the aircraft had very light load on that day, I can enjoy Ro...

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5/7/2019 M Hewitt

✅ Trip Verified | Denpasar to Adelaide, I've never been more pleasantly surprised. I checked in online, and was concerned because my name on their online account was my "LastNameMiddleNameFirstName Mr", not sure why, most likely as I booked through an online travel agent. Expecting to be turned away at the airport for my name ...

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5/5/2019 T Mirdens

✅ Trip Verified | Bandung to Kuala Lumpur. Flight was scheduled at 14:10 to Kuala Lumpur where we had a connection to Brussels via Abu Dhabi with Etihad Airlines. We got an email that the flight was delayed until 15:25. That was still ok since our next flight was at 19:45 local time. Displays at the gate confirmed. The take off...

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5/4/2019 B Marshall

✅ Trip Verified | I bought an economy return ticket from Malindo air which cost me AUD$786.73. I needed to change one flight but when tried to use the online manage booking, I found the change flight option was disabled. I called the call centre in Malaysia as Perth office never received the phone, talked with them after a numbe...

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4/25/2019 Kent Ong

✅ Trip Verified | Worst airline ever! I will never fly with Malindo Air again due to its punctuality and customer service. It’s horrible. Waste of time.