Air New Zealand

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10/27/2019 C Gan

✅ Trip Verified | Auckland to Adelaide. Full flight in economy and premium economy, but Business had a few empty seats. Staff in business class was attentive and friendlyt. Service level is usually not the problem with Air NZ. The business class seat is still probably one of the worst hardware in the industry for its price. Fac...

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10/25/2019 Bernard Killiby

Not Verified | Very good service. Had 3 fights in September - October, Gold Coast to Christchurch. Disappointed that Sunday fight has been now discontinued. Gold Coast to Christchurch arrive too late. Bring back a more realistic time schedule.

10/20/2019 E Tobin

Not Verified | I want to record my thanks and appreciation to the pilot of NZ5123 Auckland to Palmerston North, Thursday 17 Oct 2019 and the two hostesses on duty. Our flight was approx. 30 mins into the journey and returned to AKL, the engineers verified the plane was grounded and we disembarked into the terminal. Despite the ...

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10/19/2019 Victor Han

✅ Trip Verified | Los Angeles to Melbourne via Auckland. My wife and I were travelling to attend a medical science conference from Toronto and we chose to travel with Air New Zealand because of reasonably good reviews and some feedback from friends. This was the first time we have travelled in Air New Zealand. I was very impre...

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10/18/2019 Doug C, Boeing 787-9 (789) v1 sitz 23J

This seat is very comfortable with legrest, a great incline and winged headrest but I still require a pillow to support my neck. Great view of the Business Class sleep pods. Cabin is quiet and the ambient lighting helps sleep. Food options were satisfying but the lack of real champagne compares unfavourably with PE on Singapore ...

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10/15/2019 N Sears

✅ Trip Verified | Los Angeles to Auckland. We travel every year from Auckland to Heathrow return in business class . We stopped using Air New Zealand about 6 years ago due to consistently poor service. In October we decided to book an Air New Zealand flight to see if anything had improved and if they were a viable option for ou...

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10/13/2019 Abdallah E, Boeing 777-200ER (772) sitz 59B

We had 57 A& B on the way to Hong Kong from Auckland and thought that 58 seats would be ok. Big mistake! They don't recline as much and when the person in front reclines there is no legroom. Having two seats without an extra as a couple is good but don't choose the last pair in the plane.

10/13/2019 F Malenda

✅ Trip Verified | Flying with Air New Zealand was the most unpleasant experience that I've ever had with an airline in my many years of travel. I chose to pay much more for a flight to have it direct from Sydney to Rarotonga as I'm pregnant and I want to spend as little time as possible flying. The first flight from Brisbane to...

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10/11/2019 Cloe Morris

✅ Trip Verified | Palmerston North to Wellington. How this awful airline continues to win awards is beyond me! The check in staff are a extremely lacking any form of professionalism or intelligence. The staff onboard are as dated as the aircraft itself which is often dirty and unkept. They give out plastic cups which they fill ...

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10/10/2019 Abdallah E, Airbus A321neo (321) sitz 27E

This seat is next to a crew seat which requires you to move to let the crew into for take-off and landing. You need to make space while the crew disarms door and cross-checks. Awkward as you face each other and are located knee-to-knee.

10/7/2019 B Gregan

✅ Trip Verified | Auckland to Sydney. My review is about their food service, While booking the flight I looked at their ‘special meals’ as I have an allergy to nuts however found that there is no option for a non-tree nut meal however they said no peanuts are used. While onboard my flight when the food came around I then asked t...

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10/3/2019 Abdallah E, Airbus A320 (320) Domestic sitz 3F

Row 3 has to be my favourite row on on this aircraft. Row 1 lacks storage and row 2 is often booked. For row 3 the overhead screen is adequately positioned in case you want to watch the safety video or do the quiz, the pitch is 88cm (or almost 35 inches), so wide that the tray table has to be extended, and you get two windows. F...

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9/29/2019 May Loh

Not Verified | Hong Kong to Auckland. Horrible crew. Hostile and not accomodating. The crew took long time to bring water more than 15 minutes. I told them the family and children behind me was kicking me and bang my head. The chief of the crew said he can't do anything. He went on to say since I am not happy asked me not to f...

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9/24/2019 M Wilson

✅ Trip Verified | Auckland to Wellington. Really disappointed with Air New Zealand. They charge significantly more than Jetstar and position themselves as having better service and reliability. But fail on both counts. Main issues I’ve had are: Refusing to let me check in ahead of time (without giving an explanation), Forcing h...

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9/23/2019 Andy Ng

Not Verified | Melbourne to Auckland. Paid $610 return for flight with air NZ on seat and bag , compared on the same route and date to Jetstar price was cheaper at $499 seat and bag, Qantas $545 and virgin Australia $550 seat bag plus free meal and entertainment. Flight was delayed over 1 hour, no food or drinks to compensate f...

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9/23/2019 R Trusty

✅ Trip Verified | I’m ready to be done with Air New Zealand. I fly a lot and they seem to disappoint continuously now. Last month they cancelled my Hong Kong flight when other airlines were flying no problem and they don’t answer the phone number they provide to provide any limited help in sorting out new flights. Today I’m flyi...

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9/19/2019 K Tedd

Not Verified | Gold Coast to Christchurch. Amazing IFE, so new and fresh. Plush leather seats were nice. Wifi Connectivity was great on this flight. Hopefully, more aircraft have wifi like this. The Cabin crew were nice, pilots were really nice and let me look around the cockpit.

9/18/2019 K Tedd

Christchurch to Gold Coast. Great airline. Great cabin service. Could do with a bit newer IFE but otherwise amazing. Cabin crew were nice, very chatty, You could get a good meal for the price you paid.

9/16/2019 Karly Pirie

Not Verified | Rotorua to Wellington. Staff service was efficient and friendly. Seats were adequate, not much legroom width. Nice cookie time cookie and cup of coffee. Great service with wheelchair assist.

9/9/2019 Phil R, Boeing 787-9 (789) v1 sitz 3K

BEWARE: 787-9 seats, although in a familiar ANZ herringbone configuration, are smaller/compressed than the 777 seat; like they took the seating and shrunk it by 15% or so. Shorter, narrower and with all around less room. Witnessed a larger and frequent passenger downgrade to Premium Economy because he just couldn't fit althoug...

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