✅ Trip Verified | Singapore to Auckland on the 787-9. Poor service on this flight. Flight attendants look like they are about to retire and do not represent NZ at all, no style at all. Very dirty plane, air vents haven't been cleaned in ages, see photos. Lights had dirt around them. The window hasn't been cleaned, oily film from someone's hair. USB charging stopped mid-flight. Flight attendants unprofessional and unqualified like others have mentioned. The flight attendants were rude and asked 3 times what I wanted without giving me a chance to respond, gave us an ice cream tub without a spoon? This Airline is nowhere near the quality of Singapore Airlines, Qatar, Emirates. I can safely say I had better service on Jetstar for crying out loud. Meals were substandard similar to southern China airlines plastic cutlery and tasteless food no seasoning at all, however, China Southern is extremely cheap, Air NZ is so overpriced. The seat was uncomfortable not enough lateral thigh support. The Dreamliner is a joke, the 777, A330, 350 and 380 are far more comfortable planes. A huge difference between Singapore and Air NZ. Singapore ran a drink service every 45 minutes and snacks every other hour. Air NZ, on the other hand, comes every 1.5 hours with plastic cups in one hand and a jug in the other, can tell they are cutting costs. Unfortunately, they codeshare with Singapore however if AIR NZ is offered again on my itinerary I will avoid which means avoiding Singapore Airlines which is Number 1 if it means I have to stay 15 hours for a Singapore flight I would take that any day over Air NZ. Even Qantas, Sri Lankan, and Malaysian Airlines are above Air NZ. The menu, for instance, is announced over the PA no paper menu and no time to hand out hot towels and to think they charge more than their competitors? Inflight entertainment is average route map is very basic. No WIFI. Nothing to recommend here.
As a family of four we shared the middle seats in row 36. We paid extra as they were preferred due to location and slightly more leg room. I managed to get a good nights sleep and they seemed fairly roomy for ecomony I am just on 6 foot so not overly tall but could stretch out ok and the seat wasn't too thin. I had recently flown on Hawaaian airlines in one of their extra comfort seats and found this seat was better.
✅ Trip Verified | Los Angeles to London. The best airline I've flown. Super comfortable seat, and I'm 6'2. Best food I've had on a plan.. Free, fast wifi- I could watch Netflix. IFE was pretty good. Crew could've been a bit more friendly. .
✅ Trip Verified | Return flight with our proud flag national airline, beautiful all black silver fern aircraft. Clean and tidy. Flight attendants are very professional and friendly. Departed on time and landed a bit early for both legs. Pilot was able to broadcast a lot of information while in the air to keep us informed such as where we were, what's under and what is the height and temperature et.. Short haul flight with beverage provided, classic cookie time and a cup of hot tea/coffee to keep us warm. Overall perfect.
2 or 3hours before landing, galleys are bothersome for prepare breakfast.
✅ Trip Verified | Tokyo Narita to Auckland. It was the worst nightmare like flying experience ever because of one unqualified and unprofessional flight attendant. My seat was in the first front row where it was closest to the exit and the cabin crew worked. One of flight attendants had kept making offensive comments about passengers from a certain country. She said that passangers from this country should not be seated in front because they were rude and not smiley. I was Asian looking, not the race she emphasized, but it made me sick and angry. She never stopped complaining until landed and it ruined all the moments that I had wished.
✅ Trip Verified | I had a fantastic experience with Air New Zealand, flying from Los Angeles to London and back a week later. I needed special assistance with a wheelchair and right from Check-In Air NZ was on top of it. Assistance was provided directly at Check-In, I was brought to the Business Class Lounge and picked up on time before boarding the plane. Bonny C. from Customer Relations took exceptional care of me, made me feel welcomed and made sure I had everything I needed. Bonny even went out of her way and got me a Fast-Pass for my connecting flight in London because my layover was gonna be really short and Heathrow airport is gigantic. In fact - without Bonny's foresight regarding my short layover I would have missed my connection. The flight to London and back was very pleasant. The crew on both flights was incredibly attentive, upbeat, friendly and professional. The food was very good. The plane was nice and clean. I very much appreciated the great service and would fly Air New Zealand anytime again.
✅ Trip Verified | I usually fly Cathay Pacific business across the Pacific so have a point of comparison. Also, I am not a frequent flyer or getting a company trip so pay for the flights myself. Therefore, I expect good quality and service. My flights from Perth to Auckland return (8 hrs): the flight attendants were fabulous, friendly and very attentive. The food was good. The crews' names were offered and the head steward came by to greet us at the outset and thank us at the end of the flight. 2My flights from Houston to Auckland return (13.5 hours): Complete opposite to the Perth-Auckland flights. On both long haul flights the flight attendants were borderline rude and not attentive. Never once got a smile from the female attendant on my Houston-Auckland flight. And, to make matters worse, the food was very poor. The differences between the crews Perth-Auckland vs Auckland-Houston: young and fresh; old and jaded (and I am an older person so it is not an ageist comment). I don't care whether you are at the end of your career, being personable, warm and friendly go a long way. Another annoyance is that the chairs do not convert into a full bed, but need to be constructed by the attendants by lying down a separate mattress. You can NOT comfortable lying down when the beds are not made up as your legs are dangling in midair. There was also subtle pressure both to get the beds arranged and disassembled for the sleep time. The Auckland airport lounge is also very poor: crowded with mediocre food. Cathay Pacific has a lot to show Air New Zealand. Yeah, Air NZ was a bit cheaper, but will probably avoid business class on this airline in the future.
Not Verified | Flight Attendants made my trip thoroughly enjoyable. They greeted me by name and I was attended to well. The inflight meal was just the right size and very tasty. Was asked frequently if I wanted a drink, and water was available at short notice. I was able to spread myself across part of the seat beside me as well, which was great, as my original seat had three of us side by side in an exit row. I was moved back one row. The plane was delayed for a little while as we had delayed connecting flight passengers to wait for. We arrived in Perth a little late, but had made up some time during the flight. The cabin staff were all friendly, well presented and happy to assist. This was my first overseas flight for 28 years and I enjoyed the flight immensely.
✅ Trip Verified | Napier to San Francisco via Auckland. Efficient check-in at Napier with baggage checked in all the way through to SFO. Smooth uneventful flight with usual water, cookie and coffee to AKL, with an effortless breeze through immigration and security at AKL. Koru lounge served its purpose, though I have always found it fairly souls. Views over airport are good, however. No issues with boarding and settled comfortably into seat. Warning! row 24 on Boeing 777-300, has only one window instead of two.No pre-take off drink, though did receive a hot towel and choice between sparkling wine and orange juice shortly after take off. Oddly served in a plastic glass, whereas all further drinks served in glassware. Huge soft pillow, blanket and simple amenity kit were available in the seat. Dinner was extremely tasty with choice of mains and ample pouring of wine. Wife bemoaned the fact there was no Pinot Gris, though the stewardess found a couple of glasses from business class. there were two dedicated toilets, one of which was large by airline standards (located on A/B side of plane) dedicated to Premium economy. IFE was excellent with an extensive ranges of films/TV shows, though whilst the seats were great for a short haul flight, they proved not so comfortable for a haul of 12 hours. This was partly due to the cabin being very hot. The footrest was also a bit of a fiddle to move and store back into place. The majority of passengers were dressed comfortable in track-ants and seemed to nod off with little problem. We must learn from this! One thing Air NZ excels at, is the ability to order additional snacks and drinks through seat back TV screen, Free in Business and Premium Economy, though may cost, depending on fare type in economy. There was no WI-FI on this flight, though free WI-FI was available to all passengers on the return flight. Another major plus for Air AZ. A good breakfast (with the exception of the most revolting cup to tea ever!) prior to landing in SFO. The flight was then spoilt by a two and a half hour queue to get through immigration in the United/Star Alliance Teminal. All in all, a much better experience than economy and pretty close to business class, bar the seat.
✅ Trip Verified | Auckland to Melbourne. Selling Lounge tickets at $30? Business class lounge ridiculously full - couldn’t get a seat - 16 mins to get a coffee - no eye contact from staff. I paid full business fair - clearly corporate greed by selling Star Alliance or gold memberships and all the other memberships. I fly business regularly with various airlines and this does not happen - when I spoke to the lady on reception about this she actually agreed that it’s just to full. And she was embarrassed. No exclusivity. Open up a proper business lounge - who ever decided on this policy for the money grab I would fire. On the plane in the air perfect service - on the ground is just poor form.
The oddity that annoys me about this seat is there is little recline with the seat. To lie fully flat, one has to get up as the seat back flips forward. So you don't have much angle of recline in the seat; it's either upright, a wee bit of recline or get up and put it fully flat.
✅ Trip Verified | We were regular customers of Air New Zealand. My husband is in the top tier and I am in the second. We flew just recently from Auckland to Singapore return. On the way back the service was terrible. The steward had a problem with us, we really have no idea what it was, he refused to serve us, got his colleague to do it. She was brusque and unfriendly. As we disembarked the steward at the exit door saw us coming and deliberately turned his back. Seriously we were really confused. Anyway wrote to Air New Zealand about this abominable service and to date have not even had a response.
✅ Trip Verified | Auckland to Nelson. Very inconvenient and worst airline compared to Jetstar. Jetstar had all flights departed and Air New Zealand all flights cancelled. We came early morning 6.30 am and wait till 2.15 PM after so many delays . We are absolutely sad and disappointed that no alternative was provided to us.
Not Verified | Auckland to Los Angeles. Every flight I have taken with Air New Zealand this year has been delayed. In this case, I missed my connection to Vegas (due to late departure out of Auckland, which then led on to further delays on the ground at Las Vegas), and had to rush around trying to get on a later flight. I am OK with the services offered on the aircraft (although they will never win any awards), but they really need to improve their operating efficiency. Both domestic and international always seem to run late - that is what people really want and need. Also, please consider giving people the option to choose whether they view just a simple safety briefing, or whether they want to endure the happy clappy briefing with a host of NZ "celebrities". The latest is agony after the 2nd viewing. Maybe spend less on those and more on getting aircraft to run on time.
✅ Trip Verified | Nadi to Perth via Auckland. What a poor airline. Seriously. Book two people onto a flight and they seat us in two separate seats away from each other. And for a 7.5 hour flight offer no food or entertainment service unless you pay extra. They completely gouge customers. Would not recommend this airline at all.
We had 34 A and B for the 13 hour AKL-IAH and these seats are outstanding. Despite SG's advice there is *no* protrusion from the exit door into the foot space of 34A. The bulkhead is so far away you could fit a coffee table and armchair in the space. As the bulkhead separates economy from premium economy and there is no economy lavatory, this space doesn't suffer from foot traffic. 34 A and B are a set of 2 not 3 seats. Best value seat selection on the plane by far.
These biz class seats are awful for sitting. There is limited in seat personal storage space, the sides are too close making it cramped. The designers of this cabin failed. Angled seats facing people is weird. The only saving part is the lie flat bed is decent, but its either upright seat or bed.
✅ Trip Verified | Auckland to Taupo. Very basic service. Unfriendly staff at the airport. Poor boarding. The plane was small, people with lots of big bags, during the short flight water was offered but the attendant was lacking any table or trolley, just plastic cups and a bottle of water - in consequence some water was poured out on the floor. Everything looked so basic.
✅ Trip Verified | Napier to Brisbane via Auckland. Poor effort Air New Zealand. Of the 4 flights involved in my Napier-Auckland-Brisbane return flights the other day everyone of those flights were delayed in some form or another. Anything from 25 minutes to 1.15 minutes. The delays generally occurred either travelling to the airport, once at the airport and/or waiting to board. Do you have any idea (or care) what this does for the stress levels for connecting flights. When you think you have a 2 hour plus time between domestic and international and you end up running with bags in tow. Include in that returning to Auckland and having to go through customs - what an absolute disgrace and embarrassment that set up is for new visitors to the country - over crowded lines that are taking 25-30 minutes to get through to add to those stress levels. I thought I might have got unlucky - not so my wife and son travelled separately a day behind me - all their 4 flights were also delayed. Time to lift your game Air NZ