Air India Express


Customer reviews

8/22/2019 Sathish Shetty

✅ Trip Verified | I traveled with my son on 9th from Mangalore to Dubai and there is no single entertainment in the flight, morning 9 am flight departure at 5.20 at evening. In flight entertainment required and also need to increase the luggage from 20 kg to 30 kg.

8/6/2019 Mohd Nazeer

Not Verified | Cochin to Abu Dhabi was a pleasant flight with smiling crew. Snack box provided with water. Now started to sell alcoholic drinks. Being o time is a plus for this flight. Before years back the aircraft had many common video screens. But nothing now. I suggest to available this facility.

7/15/2019 Ravichandar Pavanassm

Not Verified | Dubai to Thiruvananthapuram. Flight delay for 3 hour 30 mins. No A/c in flight for 2 hours, everyone started using magazine for air. Food was worst and gave only snacks (When someone paying 2000AED just to get snacks in flight. No soft drinks or juices gave. N0 Blanket give to the customers. Worst experience I ev...

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6/26/2019 Priyanka Nailwla

✅ Trip Verified | I booked my return ticket from Dubai to Delhi and at the time of booking the attendant mentioned that i can cancel the ticket within one week. But when I cancelled my ticket I got a confirmation for cancellation but my refund did not come back until 20 days. I called several times to customer care but no one ca...

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3/20/2019 Neha Montgomery

✅ Trip Verified | This is the worst experience ever endured by me in aviation. The flight has been delayed for more than an hour and a half because of the system crash at the airport which is not Air India's fault but the way they have handled the situation is the ridiculous. None of the flight attendants answered any of the cal...

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3/3/2019 S Lamish

✅ Trip Verified | Delhi to Dubai. Seats were comfortable and had good leg space. The air conditioning and cabin lights were good. The staff service was good. The food provided was a snacks box, but for the price we booked. its justified. Flight took off late by 50 minutes that was a disappointment.

1/21/2019 Abhishek Dey

✅ Trip Verified | Doha to Kolkata via Mumbai. Air India wasn't my first choice of airline. Usually, when looking for airlines to fly, I'm searching up and down the list of consumer-aviation from Qatar. This trip was mostly like a horror movie. The start - flight was precisely 1 hour late on 11th Jan 19 (AI9002). Was quite patien...

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12/28/2018 Riddhi Parekh

✅ Trip Verified | Dubai to Mumbai in Air India Express flight no. IX-248. The flight is a disgrace and most unpresentable flight I have ever flown with. Seating was very uncomfortable and the seats were completely worn out. The seats were not having the adequate cushioning as well since they had worn out and led to back ache. T...

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12/14/2018 Mathews Chennattu

✅ Trip Verified | Dubai to Kochi return. I had a great experience. Both these days the service rendered by the cabin crew. Air India express should improve there seats and also include some variety in the foods which are serving to guest. And also take care about the time management.

12/12/2018 SeatGuru User, Boeing 737-800 (738) seat 3A

The aircraft VT-AXJ was literally the WORST aircraft I've ever been on. The engine was extremely loud. The window at 3A could've been great taxiing at Singapore airport but it was so dirty that the view was as unclear as it could've been. The seats were comfortable but the legroom was 0 cm. I'm 6'1" and my friend is 5'11" but we...

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12/4/2018 Jaspreet Malhotra

✅ Trip Verified | Sharjah to Chandigarh. I was worried that the flight will be awful, dirty seats, constant delays. However, I was pleasantly surprised. Seats were clean Flight was delayed with communication in time. No further delays were done. Flight food was good and refills given (surprisingly), without a frown on face. No ...

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11/26/2018 M Pathiliya

✅ Trip Verified | Kozhikode to Dubai. This is the first time a boarding card issuing person asked my seating preference. And i am very very happy to hear that. I didn't note her name, but a big thank from my heart. I wish everyone does the same to all passenger whether single or with family.

11/7/2018 Bhanu Parashar

✅ Trip Verified | Dubai to Lucknow. An I don't care way of dealing with customers. The airline doesn't only charge the fare, but also everything you may ever need like water etc. Excess baggage is counted with duty free shopping.

10/15/2018 Kulbhushan Godase

Not Verified | Dubai to Pune. Worst experience especially with ground staff with adamant nature. Cabin baggage were getting weighed at boarding point just few minutes before boarding. Even though more than half flight was empty, passengers were forced to pay 1 kg or 2 kg extra luggage. Whoever resisted were threatened by ground...

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10/3/2018 Manvinder Sachdeva

✅ Trip Verified | Delhi to Dubai. Before my journey I got to know about a lots of negative reviews about the airline. But after travelling thru this airline personally it is not bad, food was good, staff was helping, aircraft from Delhi to Dubai was little bad but aircraft on return was good. Overall experience was good.

8/21/2018 Ayswarya Vj

✅ Trip Verified | Chennai to Trivandrum. Many Air India Express flights are delayed by more than 1 hour and today the same happened. This is frustrating 2hr delay in boarding flight and again 30 minutes delay in getting check in baggage. Please improve your service and value customers time.

8/17/2018 Ishan Kumar

✅ Trip Verified | This is the first time I am travelling from Air India Express from Dubai to New Delhi and my first experience is bad. Firstly the flight is delayed by 2 hrs. All the crew members are talking to the passengers in Hindi. Even though my mother tongue is hindi this is really unprofessional. Flight looks very old. ...

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7/22/2018 Ara Thareja

✅ Trip Verified | Chennai to Singapore. One of the worst flights travelled from ever! First sight experience:broken seats, torn seat covers, broken storage place,looked as if it wasn't cleaned in years! Ugliest flight! First and last time traveling in this one. Went by the name of Air India and it really was a disappointment!

7/5/2018 Rachna Shetty

Not Verified | Dubai to Mumbai. I had a horrible experience travelling on July 4, from Dubai to Mumbai. First of, the flight got delayed by a full 6 hours and reschedule time was notified by email, just 6 hours before departure. This caused inconvenience to me and a lot of other passengers who were traveling ahead. Second, the g...

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6/27/2018 SeatGuru User, Boeing 737-800 (738) seat 29E

It was a very good seat just like home. It was very comfortable.