Air Macau

Customer reviews

2/1/2019 J Gordon

✅ Trip Verified | I had a great experience flying with Air Macau yesterday. Was surprised that other reviewers have rated them so low. In particular, their reservations team were really helpful when we had problems with our travel agent, travelgenio. Our original flight was cancelled by Air Macau 2 weeks before departure, which ...

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4/17/2018 M Rearden

✅ Trip Verified | Hangzhou to Macau. I have had the misfortune of flying Air Macau numerous times over the past 6 years. On virtually every occasion the flight has been late, often by at least 2 hours. The airline has the annoying habit of boarding passengers first, and only then informing them of the delay, creating a long and...

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7/21/2017 Y Zhang

✅ Verified Review | Beijing to Macau. Air Macau is the only one carrier operating 3 daily flights from Beijing to Macau. The aircraft they use on this route is A321. The flight attendants can speak English well, but the service do not have any shining spot. Dinner is provided on this flight, which tastes not too bad. Although t...

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4/17/2017 C Peck

✅ Verified Review | Bangkok to Macau with Air Macau. Check-in in BKK was painful. The line was long and extremely slow moving. Check-in staff in BKK seemed busier chatting / messaging on their cellphones. The agent who was checking us in was unpleasant and unprofessional. She was busier message chatting on her phone when we rea...

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1/12/2017 A Amorim

✅ Verified Review | No pre-flight selections of seats. All seats have to be assigned upon checkin at airport counter in Macau and in Bangkok. This procedure takes forever and so time consuming. Flight experience on the return trip, Bangkok/Macau was horrific. The flight was scheduled for 9:50 pm but was delayed for at least an ...

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1/1/2017 F Kafoka

✅ Verified Review | I used Air Macau for a round-trip from Tokyo to Narita. I was able to get the tickets for a quite low price, so I was not expecting much from this airline. At the end, I was able to get a fair flight from them, but there were still some issues that made my journey inconvenient. The thing that bugged me was t...

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7/4/2016 Billy Chui

✅ Verified Review | Macau to Chengdu. My debut with this carrier, check-in at 1000 for noon flight, staff said flight will be delayed but didn't know exact departure time, and said will notify me once confirm. Wait until 1500, receive SMS that flight departs 1700. Finally I decided to cancel my trip. I like to say I book throug...

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6/11/2016 S Mander

✅ Verified Review | Hanoi to Macau with Air Macau, and not very impressed with cabin crew and safety procedures. I fly a lot and have used many different airlines. It appeared that the staff were not interested in doing their job properly. The passenger in front of me never put on his seat belt once, (take off and landing inclu...

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5/19/2016 Maria Chan

✅ Verified Review | Shanghai to Macau with Air Macau. My flight NX135 was supposed to depart at 16:40. I got to the airport at 15:00 and I was told that the flight was delayed because the airplane was still in Macau. So at least 3 hours delay but they had no idea when the plane was flying to Shanghai and also no idea why it was...

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4/7/2016 Jim Rush

Round trip between Bangkok and Tokyo/Narita with layover in Macau both times. Each of the four flights were delayed between 10 minutes and an hour and a half. Not a single on time departure on my trip. This airline seems to a have its pilots climb and descend very rapidly. There are economic advantages to this type of flying but...

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2/17/2016 Allen Chang

We were on Air Macau flight from Osaka to Macau in the winter. The weather in both Osaka and Macau were very cold at the time, yet the cabin temperature was almost 30 degree Celsius. It was so hot that it was unbearable. Several passengers reflect the issue to the flight attendants yet nothing was done. It was like sitting in th...

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2/12/2014 K Hayes

An hour late leaving Taipei. Plane seating was very tight but ok for me. Staff immaculate and very polite - probably this airlines saving grace. Food was hot but a bit bland. Couldn't hear hostess or pilot on the intercom. Return flight was ok smaller airbus but seating adequate. Again food was nice and hot but I had to ask for ...

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5/11/2012 Ian Yoon

ICN-MFM on old A321. Seats are old styled and very tight. Service is outstanding but meals are poor. No various beverages for their serving as well. Captain spoke English very well. A321-200 is too narrow between seats and aisle however quite ok for me. For my next trip if the price is right then I may use this flight again.

3/6/2012 Tristan Blake

My wife and I recently flew MFM-CTU in business class. The flight departed Macau 40 mins late with no explanation offered to passengers. Once onboard A320 the polite though business like crew assisted passengers in storing carry on items. The aircraft interior could have used a thorough cleaning. Meal service was efficient altho...

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2/4/2009 P Chen

Flew Air Macau from Tapei to Macau and back during the Chinese New Year. A321 were deployed at the TPE-MFM sector. Economy class was full seats were cramped but bearable for the 1.5 hr flight. Food was poor. MFM-TPE sector had no boarding bridge so has to take the bus to the aircraft. Which I find it quite annoying given how sma...

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10/25/2007 Streb Lovell

Taipei to Shanghai via Macao in Economy. Check-in swift and all flights on time. I was allowed to go ahead of the mess of tour groups at the Shanghai counter in order to check in. Seats are cramped and food is fair (you might want to eat before you board). Planes were full on all sectors. Bring a good book for entertainment. Not...

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7/26/2007 Jerry Lin

Taipei To Beijing which transfered in Macau. Economy class seat was incredibly small. The food was OK from Beijing to Macau but is a nightmare from Macau to Taipei. Services well done and crew are polite. Passengers should notice that the airline often delay or cancel their flights.

2/1/2007 Daniel Tedesco

Y class MFM-BKK. Check-in with few smiles actually but smooth not charged any excess baggage charge despite being slightly overweight departure on time. Onboard the staff were polite and cheerful helped lifting heavy hand baggage in overhead locker and present throughout the whole flight. Language skills good and attentive in al...

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6/30/2006 Kaili Jen

Shanghai to Taipei The flight was delayed for more than 3 hours without explanation. Eventually we were informed to board an A300. It was an awful and old aircraft and full of terrible smell and the air conditioning was not functioning properly. This airline does not pay attention to flight safety - I consider Air Macau is the w...

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10/22/2005 Mark Adams

Macau-Shanghai. Business Class. Full cabin. Drinks meal tea and coffee all served and cleared away 45 minutes after take-off. Why the rush? I filled in a Customer Comment card requesting a reply but never received it. I definitely recommend avoiding Air Macau - it is worth going to HKG just to use DragonAir - 1000 times better t...

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