AirAsia

Fleet


Customer reviews

10/27/2019 Shannon Stubbs

✅ Trip Verified | Seats I paid for were changed by the airline, and I only knew about it because I checked on the reservation. It cost 2 hours on the phone and they couldn't offer me comparable seats so I had it refunded. Then I arrived at the airport on Oct. 1, as it said on my itinerary, with connecting transport and hotels b...

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10/27/2019 G Ranil

✅ Trip Verified | Jaipur to Kuala Lumpur. Very frustrating experience. Really felt humiliated by the behavior of staff. First he told me to arrange luggage according to the pnr. We had 2 bookings. And there was total check in baggage allowance of 120 kg. But 2 of our members were not present so total 80kg baggage allowance was ...

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10/18/2019 Hasan Pamudji

Not Verified | I flew from Cengkareng Airport in Jakarta to Changi in Singapore. There are too many bad things flying with this airline. I paid about $250 for a two-way ticket Jakarta to Singapore. At the website, I had to pay an additional $30 for check-in baggage. When I checked-in, the female staff were rude. No greetings a...

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10/15/2019 Sanjay Sonawane

✅ Trip Verified | Hyderabad to Mumbai with AirAsia. One of the worst airlines ever seen who doesn't care about customers and who keep delaying flights indefinitely. Never ever travel by this airline as your important schedule is going to be gone, 100% guaranteed. One of the most lowest grade airlines.

10/8/2019 C Jin

✅ Trip Verified | Puerto Princesa to Manila. Flight was delayed for 1hr 20mins with no notification. Only realised when the boarding time exceeded its stipulated time and no ground crew were seen at the counter at all. After half an hour, the crew finally appeared. Asked the ground crew what time was the flight arriving and the...

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10/8/2019 V Agarwal

✅ Trip Verified | AirAsia India from Bengaluru to Delhi. The original time of departure was 00.05 hours however there was a delay of 15 minutes which was communicated in advance. The boarding pass print and check in of the baggage was performed at the designated points. Boarding was slightly delayed and as a result of which we e...

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10/7/2019 Sarita Shetty

Mumbai to Bengaluru. This is the first time I flew AirAsia but I had a wonderful experience. I normally feel sick during take-off and landing but I loved the smooth take-off and landing. Would love to fly only in AirAsia henceforth. Thank you

10/4/2019 Anh Quan Chu

✅ Trip Verified | Hanoi to Kuala Lumpur. I had a 3 hour-ish flight with this one. The check-in was not really fast even though it's self-service and there are many security checks. The boarding time was delayed for roughly 20 minutes. The food I had on the flight (teriyaki chicken rice and curry puff) was just average. The crew ...

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10/2/2019 T Sean

✅ Trip Verified | Kuala Lumpur to Kota Kinabalu with AirAsia. Poor airline with excessive seat rows and extremely tiny seats. Flights were delayed on both ways with no compensation. Delays were an hour and felt like the delays were somewhat on purpose for the airline to save money. When boarding gates, no personnel came to chec...

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9/30/2019 David Robson

✅ Trip Verified | Kuala Lumpur to Denpasar. It was a flight delayed about one hour. The flight was comfortable and I slept a little. Did not purchase anything as I was not hungry. We arrived in Bali around 1:30am one hour late.

9/30/2019 David Robson

✅ Trip Verified | Langkawi to Kuala Lumpur. The flight was delayed one hour due to late arrival of aircraft. A little rough in parts due to the weather. Cabin staff were humorous and that made a big difference.

9/28/2019 Pawornprach Pakdeeteva

✅ Trip Verified | Siem Reap to Bangkok Don Muang. Thai Air Asia provided a good standard of service as the best low-cost airline in the world. I choose Thai Air Asia as I am a loyal customer to the airline and the cheapest option to fly within the region. The flight departed on-time and arrived 10 minutes early! The boarding pro...

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9/24/2019 R Gan

✅ Trip Verified | Sibu to Kota Kinabalu. I miss the flight due the aircraft left 13 minutes before scheduled departure time. When approached the ground staff the only explanation they gave me, “is very common” so is my fault that I miss the flight. I had to reschedule all my appointment and pay extra for a new ticket. The worst...

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9/18/2019 C Kanasant

✅ Trip Verified | Bangkok to Hat Yai. Lack of standard among ground staff. I pre-purchased 20kg of sport equipment baggage aiming to cover 2 bags of mine. (The combined weight of my 2 bags was 18kg.) A ground staff told me that I could only check in one bag and had to hand carry my other bag. Her reason was that the other bag c...

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9/18/2019 C Kanasant

✅ Trip Verified | Bali to Bangkok. Chaos at check in counter in Bali! The counter opened late and passengers were nervous. There were many flights leaving around the same time, passengers from earlier flights tried to skip the queue and go first making other passengers furious. There were no sign indicating which flight should ...

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9/16/2019 Gary Lucido

✅ Trip Verified | Siem Reap to Chiang Mai via Bangkok. Worst experience ever. Extra hidden charge for luggage. Tickets: $182. 2 pieces Luggage @ 20 Kg ea: $560. Seriously. 15 Kg limit at the counter, 20 Kg with online check-in but the system wouldn't let us check-in online. We were told to go to counter. None of these rules can ...

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9/16/2019 G Reddy

✅ Trip Verified | Extremely wonderful customer support service as compared to other competitors in the market. My query was resolved within 5 minutes, that was through live chat rather than waiting for hours holding the call. Very happy with the service.

9/15/2019 R Campo

✅ Trip Verified | Bali to Seoul via Kuala Lumpur. AirAsia sent us an email the morning of our flight stating that they pushed back our departure. We contacted the customer service chat and tried to resolve the issue. The initial agent said that they would put us on an earlier flight out of our current location, however, they fai...

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9/13/2019 Abdul Rashid Abdul Aziz

Not Verified | Kuching to Kuala Lumpur. I arrived at the Gate 4 at the Kuching International Airport at 9.20 this morning (12 Sept 2019) for the 9.30 Kuching-KL flight, but the push-back for the plane had already taken place. The ground crew gave me an excuse as to why the plane departed 10 minutes earlier than scheduled. Cons...

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9/10/2019 Brandon Krupa

✅ Trip Verified | Hanoi to Denpasar via Kuala Lumpur. Customer service could not have been more unhelpful. We had credits towards a flight that “due to a bug in their system” they weren’t able to apply to our flight. Which is questionable - why should we pay for their error and incompetence? Every time we tried to rectify the i...

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