AirAsia

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784

AirAsia Fleet


818 AirAsia reviews

7/4/2019 M Barmahan

✅ Trip Verified | Singapore to Jakarta. My flight to Jakarta was delayed, AirAsia sent me an email saying that i have an option to get a refund. And when I follow the steps as stated in the email to request for refund from their website, there's no refund option. There's no email address either. There's only a livebot, which is...

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6/28/2019 W Gordon

✅ Trip Verified | Phuket to Chiang Mai with AirAsia. Worst service I have ever experienced on an aircraft. I'm 6'4" tall and literally could not sit in my seat without physically bruising my knees as the legroom is that short. I stood for entire flight apart from when seatbelt signs were on and came away with bad bruising to bot...

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6/26/2019 K Pataporn

✅ Trip Verified | Bangkok to Phitsanulok on a business trip and allocated on a Hot Seat with breakfast pre-ordered by my host. BTW, when it comes to serving I received only a Governmental snack box but not the pre-ordered chicken curry with rice. Flight attendants seem to recognise the problem but could not answer why this happ...

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6/25/2019 T Malaseef

✅ Trip Verified | Kuala Lumpur to Johor Bahru. I bought the ticket online for 75MYR including checked baggage of 20 kg when I reached the airport they charged me 90.10MYR for 15kg baggage which is the only baggage I have because I didn't check in 4 hours before the flight. The flight got delayed 1 hour. They destroyed my bag.

6/25/2019 P Bishop

✅ Trip Verified | Krabi to Bangkok. I'm 6' (1.8 meters) tall and my knees were touching the back of the seat. Absolutely no leg room. The only reason we took AirAsia is because we wanted to arrive at Don Meuang Airport. AirAsia prices are almost never as good as they sound. By the time one adds luggage fees, choosing a seat fee...

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6/22/2019 L Barmardo

✅ Trip Verified | Cebu to Manila. Customer Service useless. I had issues in booking, basically I have earned many Big Points along the years plus I had Credit Account Balance to get some discount during bookings. I have tried during different bookings to apply the credit I had with AirAsia but neither the Big Points or the Cred...

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6/20/2019 N Dorlan

✅ Trip Verified | Lombok to Kuala Lumpur. The luggage fees are outrageous. Airport security tell us we can’t take a tripod. The baggage people should be aware of what we can not take with us. Will never be flying this airline again.

6/17/2019 Johnu Marattil

✅ Trip Verified | Delhi to Hyderabad on 16 June 2019. The flight landed one hour late in the night and I couldn’t find my baggage in the belt. When I checked with AirAsia customer support they told me that the bag doesnt come with the flight and I need to wait for the next flight for my baggage. Since its already late at night,...

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6/15/2019 Frederic Dubois

✅ Trip Verified | If you're a person with a disability, do not travel with Air Asia from Don Mueang Airport. You will have to climb the stairs to get on the plane. Even if you pay 600 Thai bahts for the wheelchair service, this stops at the departure gate! A family member or friend can do it. I guess they don't want to pay for d...

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6/12/2019 V Malnutra

✅ Trip Verified | Wanted to order a coke can called the flight attendant saying excuse me thrice. On the third try the guy showed me his hand to wait. I'll be skipping this airline due to the attitude of a flight attendant. As a low-cost airline no tv, no free food and the baggage allowance can't go more than 20 kg for which y...

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6/12/2019 A Danyan

✅ Trip Verified | The company doesn't have any live customer care people to talk to which in times us really needed to get important information easily. Their so called virtual assistant AVA is of no use. I tried checking my flight rescheduled time number of times and all the time the result was "there are no flights". Thirdly,...

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6/10/2019 Ni Ayu Rai Septiarini

Not Verified | Jakarta to Bali. So happy to see AirAsia finally use paper box for their food. I hope they will provide reusable spoon and forks instead of plastic soon. I had Pak Nasser Nasi Lemak, the taste has changed, the chicken tasted more like curry. Taste good, just was not what I was hoping for. Flight attendants was fr...

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6/10/2019 M Warten

✅ Trip Verified | Lombok to Guangzou via Kuala Lumpur. Not able to link my luggage through for my total flight, as it is a low cost airline. During the flight the intercom was only quiet for about 10 minutes. A constant voice making it impossible to sleep/relax. If you want food you needed to pay for it, although it wasn't poss...

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6/10/2019 G Yoyo

Not Verified | Kolkata to Bangalore. Amazing quality. One of the best experiences I have had while flying. Just that there were not a lot of choices for food items. A few flight merchandise were expensive. Otherwise its an amazing experience to fly by AirAsia.

5/28/2019 Robin Craig

✅ Trip Verified | Hong Kong to Bali via Bangkok. AirAsia exceeds my expectations the staff are some of the friendliest and helpful staff I’ve ever met on a budget airline! Everything I here negative about the company doesn’t make sense I’ve been travelling now for 6 months around south east Asia and every month I use them at le...

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5/27/2019 Chandra Mohan Sharma

✅ Trip Verified | 27th May 2019 Air Asia Flight I5 1582, between Bengaluru to Hyderabad. Impressed with the energy of Inflight Crew. So focussed and guest centric. Smiling and well groomed. Special thanx to Lakshman to offer his meal. Short of cash.

5/27/2019 K Daram

✅ Trip Verified | Short 1h20 flight from Kuala Lumpur to Phuket departed and arrived on time. I wouldn't complain much here as the fare was very low ($30 USD) but the seats are not very comfortable (for a short flight I guess it's fine). No entertainment system. The cabin crew was ok. The only drawback for this flight really wa...

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5/17/2019 Keith Tong

✅ Trip Verified | Kuala Lumpur to Johor Bahru. Flight was delayed by 45 minutes due to late arrival of aircraft. Overall, flight was routine and crew were professional. Just cross your fingers each time you fly AirAsia that your flight isn't delayed or worse, cancelled (which was what happened to me on another AirAsia flight).

5/15/2019 Keith Tong

✅ Trip Verified | Johor Bahru to Kuala Lumpur. Original flight was cancelled & rescheduled to another timing which meant I reached my destination several hours later close to midnight. On the plus side, flight left on time & landed early.

5/14/2019 L Wan

✅ Trip Verified | I paid 150usd for a ticket from Danang to Kuala Lumpur but ended up paying another 150usd because they said I chose the wrong baggage type. They have the worst customer service!