AirAsia X

3.9
337

AirAsia X Fleet


384 AirAsia X reviews

6/25/2019 W Mallen

✅ Trip Verified | Beijing to Kuala Lumpur. Most uncomfortable flight I've been on. The cabin was freezing. As a low-cost airline, a blanket had to be paid for and water also cost extra. Meals were provided to those who reserved in advance or buy onboard. No in flight entertainment, no place to charge electronics. The seats were...

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4/29/2019 R Gonzaga

✅ Trip Verified | Red eye flight from Kuala Lumpur to Perth on 17 April. The flight leaves at 0005 and arrives into Perth at 0530. Boarding was shambolic as there was one lady in charge up front and she spoke fast and her speech was so unclear that nobody understood her and everyone just got up and boarded anyway. It was stormi...

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4/20/2019 Andrew Danby

✅ Trip Verified | Our return flight from Langkawi to Avalon through Kuala Lumpur started with a flight time change, originally departing at 6pm our plane was re-scheduled to 7:55pm. As we proceeded through the gate to the tarmac (Premium Flex) we were instructed to wait at the stairs as there were 2 elderly people in wheelchair...

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2/11/2019 Rooi Lim

✅ Trip Verified | Kuala Lumpur to Sydney. Why bother with self service to speed up the process to then have only 2 counters for document verification? The queue is long and slow. If you have done so much to speed things up why let this final process to taint the effectiveness and efficiency? I always fly AirAsia. It is economy ...

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1/30/2019 Guillaume Bally

✅ Trip Verified | Flying from Bangkok to Tokyo. Plane left as scheduled, arrived on time in tokyo Narita. Very friendly inflight staff, and good ground staff as well. Nothing particular on the flight itself, no free food, no inflight entertainment, it's a low cost airline. I felt cold in this flight and I suspect the airline to...

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1/30/2019 Guillaume Bally

✅ Trip Verified | Flying from Seoul Incheon to Bangkok. Well, was not too bad at all. Plane was on time, arrived in Bangkok a little bit early, thanks to good wind I suppose, inflight staff member were really nice and smiling. On the other hand, there is the lack of inflight entertainment, but with some movies on my PC it was o...

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1/15/2019 P Lear

✅ Trip Verified | Bangkok to Auckland via Kuala Lumpur. Fantastic value for money especially when one finds a promo or random very low fair. The food was good and very cheap too as well as the beer. Bought a warm meal for under €5 and beer was around €3. Will be flying this airline over the major carriers when possible, after a...

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1/12/2019 Keith Tong

✅ Trip Verified | Tokyo Haneda to Kuala Lumpur with AirAsia X. Flight departed and landed on time. Did not pre-book a seat and was allocated a middle seat, which was not comfortable to say the least. Cabin crew were a little slow in starting meal service and hence I had to wait some time before I could purchase a drink. Was an o...

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1/9/2019 Keith Tong

✅ Trip Verified | Kuala Lumpur to Tokyo Haneda. Flight departed on time & arrived early, although was forced to wait on the tarmac as parking Bay was occupied by another aircraft. Was randomly allocated a seat in the Quiet Zone, a welcome stroke of luck. Pre-booked an onboard meal, chicken Teriyaki rice, which was pretty decent...

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1/5/2019 M Mahureena

✅ Trip Verified | Seoul Incheon to Kuala Lumpur. The check in counter only opened 2 hours before flight and the queue to check in was so long. There were no self check in kiosk. We were in the airport 5 hours before flight. We were in a rush to catch up the flight as we had to take train to the gate. After we boarded the aircra...

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12/15/2018 M Mazan

✅ Trip Verified | Denpasar to Auckland via Kuala Lumpur. The seat was not confortable and the leg room was so small. Definitely it is not recommended to travel with AirAsia X for a journey more than 2 hours. Entertainment system was not available on board. The flight attendants are getting better.

11/26/2018 SeatGuru User, Airbus A330-300 (333) seat 8G

Every seat in economy class on this aircraft should be yellow due to the narrow seat width caused by nine abreast seating. A standard A330 has eight abreast in economy. Extremely uncomfortable.

11/24/2018 C Kan

✅ Trip Verified | We bought return tickets in early March 2018, flying from Kuala Lumpur to Osaka in end October 2018. There were 2 cancellations made by AirAsia without notice. Both had no notice or email given until we noticed the changes ourselves when we were surfing the website to purchase add-on. The 1st cancellation was ...

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11/20/2018 Thomas Skelton

✅ Trip Verified | Amritsar to New Chitose via Kuala Lumpur. Very happy with the 2 flights I had with AirAsia X. Flights were on time. Staff were friendly. Very reasonable price. Seats are comfortable and leg room is sufficient.

9/14/2018 H Beeton

✅ Trip Verified | Kuala Lumpur to Sydney on low-fare ticket. Service was manic and disorganised, often bordering on rude. For an 8 hour flight I wasn't offered a free glass of water. Essentially they know you're going to pay. Emailed them with some feedback and took them more than 6 weeks to reply. Pay the extra and fly with an...

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9/13/2018 L Chan

✅ Trip Verified | We bought return air tickets from AirAsia X for travelling from Kuala Lumpur to Sapporo-Shin-Chitose on last Sunday (9 Sep) and return on 17 Sep. A strong earthquake hit Hokkaido on September 6, damaged buildings and infrastructure, airport and caused many landslides, airport closure and power outages, AirAsi...

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9/11/2018 Naresh Narendiran

Not Verified | Colombo to Sydney via Kuala Lumpur. My wife and I have travelled from Sydney to Trichy in July. I purchased the baggage for 25kg each but the actual weight was only 15kg each. The airline said that they cannot downgrade the allowance once it is paid. When we came back from Colombo to Sydney in August, we got 6kg ...

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8/7/2018 I Dean

✅ Trip Verified | Kuala Lumpur to Melbourne. Upgraded to flatbed only to be advised on boarding that the seats were double booked and sent back to cramped seats with no leg room. Advised I need to request them to investigate via e-form to get my monies returned. Told the investigation may take a week or so and then only if appr...

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8/6/2018 M Kealen

✅ Trip Verified | I've flied with AirAsia many times, the seats are quite cramped and everything costs extra but the prices are very cheap when booked in advance. However at Kuala Lumpur (Klia2) airport I got lost and had a lot of luggage so I had to use the lifts which would only take me up one floor at the time - it took me a...

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7/31/2018 Hyein Lee

Not Verified | Gold Coast to Kuala Lumpur. A male aircrew who had served me at the same flight made my worth experience with AirAsia X. I was kind of in panic at that time under strange surroundings and my bad condition with long journey. However, I was impressed when he asked me ‘may I help you?’ at totally out of his field an...

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