AirAsia X

Fleet


Customer reviews

10/20/2019 C Ward

✅ Trip Verified | Osaka to Bangkok. Very adequate service throughout for a budget airline. Food small portions but tasty. Plenty of toilets and room to walk about. Nice clean aircraft left a little late but arrived early.

10/12/2019 Alesha Macmillan

✅ Trip Verified | Kuala Lumpur to Perth. On October 9th My husband and myself boarding on flight D7 239 at KL airport ready to come home to Perth. Our flight before was delayed so we had to rush to this flight at 11.25pm so that the plane could leave at 12:05am. During this time we had no time to get anything to eat at the airp...

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9/24/2019 Chinyee Meng

✅ Trip Verified | Kuala Lumpur to Fukuoka. A refurbished older plane, boarding is quick with a full flight, crew was showing restlessly eager and impertinent at this midnight red-eye flight. Crew disappear after meal service. Dark mode cabin for passenger to rest. The Korean Sweet and Spicy Chicken (Dakgangjeong) prebook meal i...

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9/7/2019 B Pardire

✅ Trip Verified | Melbourne to Kuala Lumpur. The plane was delayed by 20 minutes because they were waiting for a passenger. I have never heard of this happening before. On the way back to Melbourne I was sitting in the hot seat which is positioned just at the back of premium class. The hot seat is in the quiet zone where there ...

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9/6/2019 David Robson

✅ Trip Verified | Gold Coast to Kuala Lumpur was an eight hour flight. Boarding was orderly. Announcements were few. It was a bit cramped in my row. I had a meal which was nice. I will fly them again as they do great job.

7/20/2019 S Peale

✅ Trip Verified | Phuket to Melbourne via Kualar Lumpur. Barely existent customer service and their seats are so cramped making a long haul flight a nightmare. The lights are on for a good chunk of the flight making it difficult to get any shut-eye. They have a nonsensical policy that phones must be "turned off" for takeoff and...

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7/19/2019 Paul B, Airbus A330-300 (333) seat 44C

feel so mixed about this. Seats are a little narrower but I chose the first row where they move from 3 to 2 and there was plenty of legroom plus the room next to me where there should have been a seat. food was actually really good (just the basic veg meal - a veg byriani. service was a little hustle bustle and the staff a bit s...

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7/18/2019 SeatGuru User, Airbus A330-300 (333) seat 1K

I am a hefty passenger so I always pay extra for Air Asia X Business (Flatbed) class. Love the cocoon seat which means the pax in front does not recline into "your" space. Business fare (similar cost to PE in full fare airlines) also includes a meal, drink, IFE tablet, noise-cancelling headphones, pillow and duvet. Meal is serve...

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7/15/2019 T Lee

✅ Trip Verified | Bangkok Don Mueang to Osaka with AirAsiaX. Delay after constant delay. Even boarding the plane is delayed by half an hour. The motto of this company should be "never on time". Horrible experience, not even counting the nickle and diming.

7/8/2019 R Gonzaga

✅ Trip Verified | Kuala Lumpur to Gold Coast return. The outgoing flight was okay, as a night flight there was nothing much to do but try to sleep. The return flight was a day flight which leaves OOL at 1035am. The crew on D7 201 from OOL to KUL on 6th July 2019 were the best airline crew I have ever encountered in about 40 yea...

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6/25/2019 W Mallen

✅ Trip Verified | Beijing to Kuala Lumpur. Most uncomfortable flight I've been on. The cabin was freezing. As a low-cost airline, a blanket had to be paid for and water also cost extra. Meals were provided to those who reserved in advance or buy onboard. No in flight entertainment, no place to charge electronics. The seats were...

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4/29/2019 R Gonzaga

✅ Trip Verified | Red eye flight from Kuala Lumpur to Perth on 17 April. The flight leaves at 0005 and arrives into Perth at 0530. Boarding was shambolic as there was one lady in charge up front and she spoke fast and her speech was so unclear that nobody understood her and everyone just got up and boarded anyway. It was stormi...

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4/20/2019 Andrew Danby

✅ Trip Verified | Our return flight from Langkawi to Avalon through Kuala Lumpur started with a flight time change, originally departing at 6pm our plane was re-scheduled to 7:55pm. As we proceeded through the gate to the tarmac (Premium Flex) we were instructed to wait at the stairs as there were 2 elderly people in wheelchair...

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2/11/2019 Rooi Lim

✅ Trip Verified | Kuala Lumpur to Sydney. Why bother with self service to speed up the process to then have only 2 counters for document verification? The queue is long and slow. If you have done so much to speed things up why let this final process to taint the effectiveness and efficiency? I always fly AirAsia. It is economy ...

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1/30/2019 Guillaume Bally

✅ Trip Verified | Flying from Seoul Incheon to Bangkok. Well, was not too bad at all. Plane was on time, arrived in Bangkok a little bit early, thanks to good wind I suppose, inflight staff member were really nice and smiling. On the other hand, there is the lack of inflight entertainment, but with some movies on my PC it was o...

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1/30/2019 Guillaume Bally

✅ Trip Verified | Flying from Bangkok to Tokyo. Plane left as scheduled, arrived on time in tokyo Narita. Very friendly inflight staff, and good ground staff as well. Nothing particular on the flight itself, no free food, no inflight entertainment, it's a low cost airline. I felt cold in this flight and I suspect the airline to...

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1/15/2019 P Lear

✅ Trip Verified | Bangkok to Auckland via Kuala Lumpur. Fantastic value for money especially when one finds a promo or random very low fair. The food was good and very cheap too as well as the beer. Bought a warm meal for under €5 and beer was around €3. Will be flying this airline over the major carriers when possible, after a...

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1/12/2019 Keith Tong

✅ Trip Verified | Tokyo Haneda to Kuala Lumpur with AirAsia X. Flight departed and landed on time. Did not pre-book a seat and was allocated a middle seat, which was not comfortable to say the least. Cabin crew were a little slow in starting meal service and hence I had to wait some time before I could purchase a drink. Was an o...

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1/9/2019 Keith Tong

✅ Trip Verified | Kuala Lumpur to Tokyo Haneda. Flight departed on time & arrived early, although was forced to wait on the tarmac as parking Bay was occupied by another aircraft. Was randomly allocated a seat in the Quiet Zone, a welcome stroke of luck. Pre-booked an onboard meal, chicken Teriyaki rice, which was pretty decent...

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1/5/2019 M Mahureena

✅ Trip Verified | Seoul Incheon to Kuala Lumpur. The check in counter only opened 2 hours before flight and the queue to check in was so long. There were no self check in kiosk. We were in the airport 5 hours before flight. We were in a rush to catch up the flight as we had to take train to the gate. After we boarded the aircra...

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