185 airBaltic reviews

6/29/2019 Gaurav Dua

✅ Trip Verified | Helsinki to Prague via Riga. My Horrific Experience With Air Baltic On 26 June, I, my wife and my 4-year old son were to take an Air Baltic flight from Helsinki to Prague via Riga. The stopover in Riga was to be for about 30 minutes for changing flights. The Helsinki-Riga flight started late by about 15-20 minu...

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6/25/2019 Christophe Olivier

✅ Trip Verified | Riga to Zurich. I had a carry on luggage of 8kg and bought 3kg of duty free goods at Riga airport. They weighed everything combined and had to take away my luggage and charge me 60 euros as the weight exceeded 8kg. There is no free water served on these flights. A disgrace of a company, to be avoided at all c...

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6/19/2019 Christian Puppe

✅ Trip Verified | Riga to Düsseldorf. Got charged 60€ extra because my backpack was a bit too heavy for hand luggage! So I "had to check it in as a normal bag, it costs 60€, no debate!" I will try to prevent flying with airBaltic in the future! Better use Ryanair or Wizz Air, they don't try to charge you 60€ extra for backpack t...

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5/31/2019 S Makilov

✅ Trip Verified | Riga to Bordeaux. Terrible airline, worst service ever, humiliating experience! Don't recommend anyone this airline, but especially if you are musician. Stay away from them.

5/10/2019 S Allan

✅ Trip Verified | I am very disappointed about both flights - from Riga to Frankfurt and return. On both flights they changed my 5 years old daughter's seats, so we needed to wait when they change our seets, but we still could not sit all family of three together (on both flights!). And on return flight they took away my bag fro...

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1/11/2019 S Davies

✅ Trip Verified | This flight was a part of ticket sold by KLM and it was operating from Amsterdam to Tallin by airBaltic. Ground staff was very friendly and helpful. I've got a good place in the plane and we take off on time. However service on board was only paid which is unacceptable and low-cost airline. In my opinion airlin...

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1/7/2019 E Kamurina

✅ Trip Verified | Moscow to Paris via Riga. I am very upset with the attitude of the airline. I missed my flight because of a huge queue at the control. The woman who was supposed to help passengers was just standing there announcing that “gate closes in 4 min”. When i approached her to help me skip the line she was rude and sa...

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12/15/2018 Yulia Kustova

✅ Trip Verified | Barcelona to Moscow via Riga. Barcelona-Riga I was charged 30EUR extra to do check-in. Apparently, I must do check in online with extra charge of 8EUR. In the airport they did not accept to do 2 payments of 15EUR with my card neither, they sent me to pay by cash and they did not care that I did not have cash w...

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9/11/2018 Jo Dawson

✅ Trip Verified | Gatwick to Riga. Comfortable plane and excellent take off and landing. But, cabin service was extremely poor - attendants simply failed to offer any food or beverage. Could not understand announcements in English. And airbaltic is the first airline I’ve ever known not to offer free water to customers. Absolute...

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8/18/2018 B Talini

✅ Trip Verified | I flew from Zurich to Riga with an A220, the flight was slightly delayed due to other aircraft. The airplane was clean and the cabin staff very helpful and friendly, unfortunately no internet access on the flight. I commend this company, which is developing.

8/18/2018 B Talini

✅ Trip Verified | A 50-minute flight from Riga to Tallinn on a Dash 8 bombardier, plane in excellent condition as well as the comfort of the seats. The staff during the flight was a bit absent, moreover I recommend this company for its efficiency and punctuality.

8/13/2018 Adam Kupka

✅ Trip Verified | St. Petersburg to Prague via Riga, it wasn't that bad after all. No cabin baggage weighing or measuring as mentioned in some reviews, there was nice staff greeting us on board and the plane was clean. IFE consisted only from the in-flight magazine, but it was pretty thick, enough reading for two hours flight. ...

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8/12/2018 M Dasargin

✅ Trip Verified | Gatwick to Vilnius via Riga. Terrible customer service. We was denied our flight to Riga from Vilnius due to delay of their inbound flight from Gatwick. It was explained that we missed our last flight and should go to collect luggage and go to ticket office for travel re-arrangement. Lady in reception told tha...

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7/30/2018 Artyom Vaganian

✅ Trip Verified | Larnaca to Copenhagen via Riga. Airbaltic has the worst cabin service i have ever experienced. Both when flying to Larnaca from Copenhagen via Riga, and home trip, there were small delays, which meant we literally ran to gate to make the flight. And even though both flights are operated by air Baltic instead o...

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7/11/2018 L Garinez

✅ Trip Verified | Stockholm to Tallinn via Riga. I have travelled three times with this airline on the Tallinn-Riga-Stockholm route. All three times the flight from Tallinn to Riga has been delayed, causing me to miss my flight from Riga to Stockholm. Air Baltic put me on a later flight, but the wait is usually more than 3 hour...

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6/29/2018 Douglas Ribeiro

✅ Trip Verified | Berlin to Riga. Every time I have to flY with Air Baltic is a delay - information is rubbish and in one occasion even after 4 hours delay they insist in not pay even for a bottle of water. One of the worse airlines I have ever had to deal with. If you can avoid please do so.

6/5/2018 L Parvina

✅ Trip Verified | Berlin to Tallinn. Customer service level is unacceptable. Once the airline experiences delays, no apology, explanation given until later on. During the delay (delay that results overnight), no water etc. is given to passengers nor to pets that airline charges a fee for! Refused claim despite the EU regulation...

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6/4/2018 T Lemoras

✅ Trip Verified | Baku to Amsterdam via Riga with airBaltic. The flights were supposedly 6 hrs total, it was 17 hrs: no explanation, rude staff at transfer Riga, they shoved me off with 2 vouchers for 2 coffee. I waited 9 hrs on a overcrowded airport. No lounge seat. During first flight they were assuring me the connecting flig...

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5/29/2018 Ario Yuniawan Prariyadi

❌ Not Verified | First time flying with with Air Baltic to Riga from Berlin-Tegel. Received several changes of flight schedules one week before the flight. Tried to ask by calling their customer services related to flight changes but no good solution offered. Nevertheless I accept the flight changes as they are the only one ser...

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5/29/2018 C Jones

✅ Trip Verified | Helsinki to Zurich via Riga. The worse flight (including check-in counter) experience I have ever had in my life. AirBaltic has proven by far that they will do anything to take money from you laughing at your face. The staff at Helsinki is absolutely terrible, the cabin luggage policy is a bad joke that should ...

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