Customer reviews

10/25/2019 K Taner

✅ Trip Verified | Moscow to London via Riga. Worst airline in the world! I've been denied boarding to the connecting flight in Riga without an explanation. After spending 6 hours in the airport with my mother, we've been told that are fine to go, then they sent us back to Moscow instead of the onward journey. Avoid at all costs

10/9/2019 Ilona Pinka

✅ Trip Verified | Riga to St Petersburgh. Airbaltic has no idea what good customer service mean. They have no exchange policy on ticket that cost more then 400$. They trying to make money just ripping off they clients and not providing excellent service. Terrible to make money on clients on extra hand weight luggage.

10/3/2019 Chris Martin

Not Verified | Berlin to Vilnius with airBaltic. Delayed by 45 minutes. Short flight. Seats were narrow and very little leg room. I noticed 4 flight attendants - 3 male and 1 female. 2 of the 3 male flight attendants attended the business class passengers, which there were none. They sat at the business class seats for the majo...

Read More
9/26/2019 L Harkenen

✅ Trip Verified | Vilnius to Berlin. We really can't recommend AirBaltic to anyone. Short: They are cheating with their scales, showing two kg more than the actual weight of your baggage to threat you with paying 60€ extra. Both flights were delayed. The service on the plane is lacking everything. Detailed: We were two persons ...

Read More
9/20/2019 S Allen

✅ Trip Verified | An excellent flight from Riga to Copenhagen. Friendly and efficient crew, and great legroom. Flight was very punctual. My only criticism is that the 737 on this flight was 20 years old, so quite worn.

9/18/2019 Esenia Budina

✅ Trip Verified | Riga to Geneva. Airline charges every singe extra gram, including any Tax Free shop acquisitions (60€/luggage). Staff attitude is very unpleasant. Unless required, won’t use this airline again.

9/17/2019 P Bergsson

✅ Trip Verified | Riga to Oslo. Terrible service! All passengers checked and charged 60 euro for overweight, even if only 1kg, jackets, pocket contents and the book in your hand included. Passengers that took their clothes on accused by the company representative for being childish. If checking in less than one hour before depa...

Read More
9/16/2019 Liviu Dospinescu, Airbus A220-300 seat 21C

Very good service, food and drinking on board as well as enough legroom for a short (intraeuropean) flight. The airplane type was also appreciated: it was spacious and seemd well entertained.

9/5/2019 Ugne Kazlauskaite

Not Verified | Vilnius to Amsterdam. The weighing of hand luggage created huge lines, people were irritated and were made to pay huge fees. If you fly from other countries with AirBaltic they never weigh and create such bad situations. Only in Lithuania! Fix your attitude!

9/2/2019 H Jarik

✅ Trip Verified | Tel Aviv to Tallinn via Riga. My cabin luggage was 400g overweight and they made me pay 60€, while saying that if you don't you won't get to the flight. At the same time they knew that flight was being delayed! I had friends who could deliver those overweight things to me next week for free!

8/31/2019 Ernesta Maciulyte

Not Verified | Riga to Frankfurt. We were forced to weigh our hand luggage and pay 60 eur for excess luggage due to 2 Rigas Balzams bottles that we bought at the duty free! They also changed our seats randomly. As much as i would like to support the local industry of my home region, I am leaving a negative review because the wh...

Read More
8/27/2019 Robert Evans

✅ Trip Verified | We checked our luggage at Riga Airport on August 2, 2019, and all was in order. When we picked our luggage up at Schiphol airport in Amsterdam it looked like it had been caught in a wedge, as the entire right side was caved in and the handle was completely snapped in half. We immediately filed a report with th...

Read More
8/25/2019 N Seider

✅ Trip Verified | Zurich to Riga. I booked the flight just 15 hours before departure. I got the confirmation and could Check-in online. The next morning i arrived at the airport and they told me that the flight has been cancelled. No E-Mail or no SMS they sent me. The next available flight is 9 hours later. After asking for com...

Read More
8/21/2019 S Korlis

✅ Trip Verified | Riga to Athens. This was a night flight. The cabin crew were very kind. We had ordered food which was really good. A bad things was that the cabin crew turned off the cabin light in the middle of the flight. The seats are very comfortable. The little screens that show flight information are very nice.

8/17/2019 V Stanikis

✅ Trip Verified | Flew from Oslo to London via Riga, my experiences with both flights were great, staff were friendly and spoke good English, as well as Russian, German and of course, Latvian. I recommend flying with this airline.

8/16/2019 Martin Tomek

✅ Trip Verified | St Petersburg to Rome via Riga. We just came back recently from long overseas holiday we were longing for years and years. Only one disaster, a huge one! All flights for our holiday were pre-arranged and paid in full to Jetabroad on 8th of June 2018. In St Petersburg, on 1st of July 2019 at 10.00 am we were r...

Read More
8/12/2019 J Dean

✅ Trip Verified | Riga to Reykjavik. A truly awful experience. We traveled from United States to London and then took airBaltic from London to Riga. No problems. Baggage was accepted. On the return flight from Riga to Iceland, we were required to pay 120 euros because our carry on bags were 1kg over the weight limit. Yes 1 kg. ...

Read More
8/3/2019 Orsolya Kovacs

✅ Trip Verified | We were flying from Riga to Vilnius. The ground staff was rude and forced us to weigh our cabin luggage again which had been approved by the origin airport. They said that the luggage was 11 kg and wanted us to pay 60 eur or throw away our personal items due to ‘excess’ weight. When we finally left the place a...

Read More
8/1/2019 R Beinher

✅ Trip Verified | Tallinn to Zurich via Riga. A bunch of thieves. I booked a flight and when I had to check in online it was not possible to select a free seat. I had to pay additional. Its like when you book with these guys you dont get a seat with the regular ticket. At least that makes then unique. Never seen anything like i...

Read More
7/30/2019 Pradipta Borgohain, Airbus A220-300 seat 4C

Ok for a short flight.