Customer reviews

10/13/2019 JJ Lim

✅ Trip Verified | Small plane E190 it was, but everything moved along efficiently. Decent legroom, nothing to rave nor complain about, but more importantly the boarding process was seamless and so was the disembarking process. Baggage arrived with zero issues. Worthwhile noting that tickets were expensive though. Despite all the...

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12/20/2018 M Urquidi

Not Verified | Santa Cruz to Asuncion. I had an international ticket that said “snack”. The snack was food for sale. The airline will not even give you water on their planes. Planes are very old, smelly and dirty and the staff was trying to do their best but were not specially kind or efficient. Seats are very small (two per si...

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11/6/2018 Catherine Ferrell

✅ Trip Verified | La Paz to Uyuni. Due to weather issues the airline understandably cancelled our flight to Uyuni, upon learning that rebooking was not an option due to tour constraints we were assured we would be reimbursed and provided the link to give our information. That was June, and in November we still have not received...

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12/3/2017 W Galiner

✅ Trip Verified | Santa Cruz to La Paz. I forgot my Bose headphones in the plane and contacted the airline already 4 times via their customer services e mail address! I didn't get any response! I am very angry and will never use this airline, I know that it was my fault but not getting any response isn't a good service in 2017.

11/21/2017 G Sewell

✅ Trip Verified | La Paz to Rurrenabaque. Avoid - will cancel flights and move you onto other flight times without any contact. We arrived at airport to find both legs had been cancelled and we were on different flight times which meant a complete change of plans and additional costs incurred. They claimed not to have contact d...

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9/13/2017 Michelle Yammine

✅ Verified Review | La Paz to Rurrenabaque. They changed our flights last minute with no warning. We were literally at the gate and they told us they had to change the times due to "operational reasons". Because of this we are missing an already paid organised tour. This also applies to the flight back from Rurrenabaque. Worst ...

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7/16/2017 Jacqueline McNab

✅ Verified Review | Asuncion to La Paz via Santa Cruz. Booked these flights through Opodo as I could not find Amaszonas website. Flight to take off 1330 with 50 minute stopover in Santa Cruz but nobody could tell me if I had to go through Immigration/Customs and if so, in time for connecting flight. Received flight time change ...

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3/28/2017 S Rejaly

✅ Verified Review | Cusco to Uyuni via La Paz. My experience with Amaszonas was good actually. Luckily the weather was in my favor too. Initially I was a little skeptical after reading reviews, but the trip was pretty smooth. Flight was on the smaller side although not as small as people had initially mentioned. There's about 1...

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2/21/2017 O Mansell

✅ Verified Review | La Paz to Rurrenabaque return with Amaszonas. Both flights got canceled. In the first plane were 15 Passengers in a plane for nearly 50 so we think they just wanted to put all the people in one plane and canceled all the other flights. That was the first day we lost in our Trip. No "sorry" or any kind of exc...

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11/27/2016 Javier Sandi

La Paz to Sucre with Amaszonas. Their tickets are expensive compared to other airlines in Bolivia, and don't be fooled by the "promos" on the website, the final price is always higher than BoA or ecojet. The ground service is good, they even offer a cheap shuttle to Sucre airport, they claim to have a perfect "on-time" record bu...

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5/15/2016 N Kim

✅ Verified Review | Booked two trips with Amazonas from La Paz to Uyuni and La Paz to Cusco. All tickets were purchased from their website directly and eticket received with email 2 months before trip. 2 days before trip commenced, I tried to complete "web check in" but system refused. So I sent an email to check for reason. It...

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3/2/2016 A Grahams

Amaszonas should not be called an airline. Booked a very expensive early morning flight from La Paz to Rurrenabaque. Arrived at the airport 90 minutes early to be told the flight had been changed to 2pm (7 hours later) and that we'd received an email about it. We received the email 2 hours later. Our flight then got changed to 4...

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12/3/2015 Antonio Ruotolo

Amaszonas is a disgrace. This is an airline operating in monopoly and they do what they want. We paid US$300 from La Paz to Uyuni and less than 24 hrs before departure they cancelled our flight without giving us any reason (neither by email nor by telephone). We were rescheduled on another flight. US$300 for a 40 mins flight and...

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8/22/2015 A Galiani

Flew La Paz to Uyuni and return. Check-in was easy and outbound flight was on time. No bag fees or seat selection fees. Limited snack service on the plane - choice of coffee, juice, water or soda but adequate for a 45 minute flight. No IFE but with the Andes on one side and lakes and salt flats on the other it wasn't really need...

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