American Eagle

Customer reviews

10/24/2019 D Aubin

✅ Trip Verified | Reagan to Providence with American Eagle. Flight was consistently delayed. Gate changed 2 times. Plane changed to a smaller plane. Was not informed of the smaller plane or that those with tickets in rows not available on the new plane would get bumped. Meal voucher given was declined when I tried to use it. Was...

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10/9/2019 Tony Ventura

✅ Trip Verified | Philadelphia to Wilkes Barre. While waiting for my flight 2 other flights delayed by American Eagle for maintenance. Then it’s our turn, 10 mins before boarding and our flight also is delayed for maintenance. Sounds to me like someone should take better care of their equipment/aircraft.

9/1/2019 Maria Laelyn

Not Verified | Had to use American Eagle to get to and from DFW to San Angelo Regional Airport and back or I never would have flown them. I've done this twice in the past year and both trips (a total of 4 flights) provided similar experiences. I have had consistently poor service (or lack thereof). The planes honestly scare me ...

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8/27/2019 L Meares

✅ Trip Verified | By far worst flying experience ever. 2 out of four flights cancelled, and one delayed. Our plane leaving grand rapids got up to speed almost off the ground and then came to a screeching halt. The flight was then cancelled due to mechanical issues. I spoke with customer service at the 800 number, the my custome...

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8/17/2019 Thomas Toman

Not Verified | Green Bay to Chicago. Generally good service. What I hated was the strange music we were forced to listen to when we first boarded the plane. Silence would be a perfect option.

8/14/2019 R Barton

✅ Trip Verified | Providence to Chicago. First time I flew American Eagle. And it will be the last time. Delayed an hour because of a cabin defect. Overhead compartment door would not closed fully. Was fixed via duct tape. The guy had to go off to get another piece. Also their boarding process is unfriendly.

8/5/2019 Peggy McCullough

Not Verified | I am sorry i cannot get my Eticket to load. I was on AA3533 03 August departed Chicago O'Hare airport to Madison WI. I had just an amazing flight attendant Sara. She was so friendly and kind. Peggy

7/17/2019 Lee Dowdy

✅ Trip Verified | Philadelphia to Cincinnati. The flight keeps being delayed, delayed, delayed. All the staff is offering is one excuse after another. This airline is holding us hostage. The airline has inefficient maintenance and terrible escalation procedures. Now we are being moved to the opposite end of the terminal. This is...

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5/5/2019 Rena Patel

✅ Trip Verified | Philadelphia to Cincinnati. American Airlines does not respect people’s time! Or I think they don’t know the importance of time. Ok to be on point I know they always do delays but they hide it until last moment! I think AA needs some training. Please AA improve your service and taste of cookies served on plan...

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5/2/2019 Deseray Morgan

✅ Trip Verified | I went from Bangor to Philadelphia then to Kansas city. And the same route back. My flight was in time which was a relief because of the buses you have to take in Philly to your connecting flight. However on my way back in Kansas city they had over booked the fought by 4 people! Luckily 4 people offered to sta...

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4/24/2019 V Peale

✅ Trip Verified | Beaumont to Billings via Dallas. The tickets were ridiculously expensive. The same day I booked, I had to change our flights to the next day. Even though the tickets were still same price for the next day as the ones I purchased, I was charged 150 dollars for the change. Then American Airlines pressured me int...

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3/17/2019 Rucha Deo

✅ Trip Verified | Absolutely the worst customer service. Nobody is accountable for anything and has no clue of what is happening. I flew from San Jose to Los Angeles on February 11. I accidentally left my wallet on the aircraft. I got a call saying I left it and should collect it from Lost and Found the next day. When I went to ...

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2/21/2019 Jacob Hogan

✅ Trip Verified | My brother and I had flown from Charlotte to Dulles and originally had seats towards the back of the plane. I am 6'6 and my brother is 6'4 with a prosthetic leg. Our flight attendant watched us struggle to get to our seats and cram ourselves in for the flight. He walked back and invited us to come sit in first ...

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2/19/2019 J Osborne

Not Verified | Flew Louisville to Los Angeles via Dallas Fort-Worth with American Eagle. I was in first class and didn't see any difference. It was an early morning flight and it was cold. They didn't have any blankets. The same food was offered as in the other sections. It was not first class attention at all.

1/30/2019 D Greene

Not Verified | Knoxville to North Eleuthera via Miami. One mechanical problem followed by another, compounded by a breakdown in ground equipment caused a 5 hour delay at our origin. As a result, we missed our connection in Miami despite scheduling a 3 hour layover. This caused a 24 hour delay. As a result we miss at least one d...

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12/30/2018 Alwaleed Althani

✅ Trip Verified | Salt Lake City to Los Angeles. The flight got delayed because of a lengthy De-icing process. Service was friendly for a very short flight, just drinks and snacks. Landing in LAX was very smooth and luggage delivered on time but the American Eagle terminal is uncomfortably distant from the main terminal in LAX.

12/21/2018 Anita Patel

✅ Trip Verified | Charlotte to Toronto. Never travel by this airline. The staff is very bad, rude and not at all friendly. We pay for our flight and in return we at least want a smile or a courtesy but do not expect it from this airline.

12/20/2018 P Fenimore

✅ Trip Verified | Kansas City via Dallas Ft Worth operated by Mesa Airlines. If you're going to make your passengers slum their ride home, don't upcharge for premium seating. They wont provide even their first names for complaints and when I tried to show my receipt and what my upgrade included, the female flight attendant stor...

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11/10/2018 D Meares

✅ Trip Verified | Nashville to Chicago. My initial flight was an hour and a half late. No reason for the delay was given. I ran through the airport to catch my connecting flight and they refused to let me board with 10 minutes to spare. The plane was still stationary and attached to the gate 25 minutes later. I asked them the ...

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10/8/2018 S Hamish

✅ Trip Verified | Charlotte to Knoxville. First the flight was delayed by one hour. After we finished boarding we had to wait additional 20 for a crew to arrive from another flight. Then we arrive in Knoxville and we had to wait on tarmac for 30 mins to be taken closer to the airport. I will never fly American Airlines again.