American Eagle


128 American Eagle reviews

5/5/2019 Rena Patel

✅ Trip Verified | Philadelphia to Cincinnati. American Airlines does not respect people’s time! Or I think they don’t know the importance of time. Ok to be on point I know they always do delays but they hide it until last moment! I think AA needs some training. Please AA improve your service and taste of cookies served on plan...

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5/2/2019 Deseray Morgan

✅ Trip Verified | I went from Bangor to Philadelphia then to Kansas city. And the same route back. My flight was in time which was a relief because of the buses you have to take in Philly to your connecting flight. However on my way back in Kansas city they had over booked the fought by 4 people! Luckily 4 people offered to sta...

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4/24/2019 V Peale

✅ Trip Verified | Beaumont to Billings via Dallas. The tickets were ridiculously expensive. The same day I booked, I had to change our flights to the next day. Even though the tickets were still same price for the next day as the ones I purchased, I was charged 150 dollars for the change. Then American Airlines pressured me int...

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3/17/2019 Rucha Deo

✅ Trip Verified | Absolutely the worst customer service. Nobody is accountable for anything and has no clue of what is happening. I flew from San Jose to Los Angeles on February 11. I accidentally left my wallet on the aircraft. I got a call saying I left it and should collect it from Lost and Found the next day. When I went to ...

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2/21/2019 Jacob Hogan

✅ Trip Verified | My brother and I had flown from Charlotte to Dulles and originally had seats towards the back of the plane. I am 6'6 and my brother is 6'4 with a prosthetic leg. Our flight attendant watched us struggle to get to our seats and cram ourselves in for the flight. He walked back and invited us to come sit in first ...

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2/19/2019 J Osborne

Not Verified | Flew Louisville to Los Angeles via Dallas Fort-Worth with American Eagle. I was in first class and didn't see any difference. It was an early morning flight and it was cold. They didn't have any blankets. The same food was offered as in the other sections. It was not first class attention at all.

1/30/2019 D Greene

Not Verified | Knoxville to North Eleuthera via Miami. One mechanical problem followed by another, compounded by a breakdown in ground equipment caused a 5 hour delay at our origin. As a result, we missed our connection in Miami despite scheduling a 3 hour layover. This caused a 24 hour delay. As a result we miss at least one d...

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12/30/2018 Alwaleed Althani

✅ Trip Verified | Salt Lake City to Los Angeles. The flight got delayed because of a lengthy De-icing process. Service was friendly for a very short flight, just drinks and snacks. Landing in LAX was very smooth and luggage delivered on time but the American Eagle terminal is uncomfortably distant from the main terminal in LAX.

12/21/2018 Anita Patel

✅ Trip Verified | Charlotte to Toronto. Never travel by this airline. The staff is very bad, rude and not at all friendly. We pay for our flight and in return we at least want a smile or a courtesy but do not expect it from this airline.

12/20/2018 P Fenimore

✅ Trip Verified | Kansas City via Dallas Ft Worth operated by Mesa Airlines. If you're going to make your passengers slum their ride home, don't upcharge for premium seating. They wont provide even their first names for complaints and when I tried to show my receipt and what my upgrade included, the female flight attendant stor...

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11/10/2018 D Meares

✅ Trip Verified | Nashville to Chicago. My initial flight was an hour and a half late. No reason for the delay was given. I ran through the airport to catch my connecting flight and they refused to let me board with 10 minutes to spare. The plane was still stationary and attached to the gate 25 minutes later. I asked them the ...

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10/8/2018 S Hamish

✅ Trip Verified | Charlotte to Knoxville. First the flight was delayed by one hour. After we finished boarding we had to wait additional 20 for a crew to arrive from another flight. Then we arrive in Knoxville and we had to wait on tarmac for 30 mins to be taken closer to the airport. I will never fly American Airlines again.

9/18/2018 Emirhan Samanci

✅ Trip Verified | Detroit to Chicago. The seats were super comfortable for an airplane in this size. Even this small airplane has wifi onboard. We arrived so early so we had to wait for ground service which took too long and we exited the aircraft at the exact estimated time, so we didn't loose anytime.

9/16/2018 Gena Alder

✅ Trip Verified | Birmingham to Fort Smith via Dallas. Worst experience I’ve ever had. Flights cancelled due to maintenance not weather - agents aren’t being told truth to tell us - either that or they are told to lie to us. Just tell me the truth and I can accept it. But to lie to us is unacceptable. Then no hotel - after we ...

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8/27/2018 Bren McDonell

✅ Trip Verified | Toronto to New York La Guardia. Quick 1 hour flight. I found the seat on the E145 to be more comfortable than that on the Air Canada Rouge 767, which is good. Staff were very helpful, overall had a great experience.

6/20/2018 D Steane

✅ Trip Verified | Philadelphia to Myrtle beach. Sat on the tarmac while pilot told us weather was bad. Flight cancelled and returned to gate. Rebooked 24 hours later. No one offered meal or hotel. Turns out it was not weather but a technical issue. Why can airlines lie and get away with it? Don’t fly American.

5/31/2018 Beverly Brown

❌ Not Verified | Mazatlan to Dallas Ft.Worth. The plane had only 1 working bathroom which resulted in the aisle being blocked for almost the entire flight. This is unsafe and inconveniet. When I checked in, even though I paid extra for my ticket to be able to have a carry on, they made me check it. I told them I didn't want to...

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5/18/2018 C Mersal

✅ Trip Verified | Never fly this airline. They failed two times to tell me I was standby on the next flight and the next day also. My handicapped friend & I waited five hours to be told that. I could have booked another airline or drove to JFK for my connecting flight on British Airways. I was surprising my daughter for mother'...

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5/10/2018 E Carter

✅ Trip Verified | College Station to Washington via Dallas. I have flown out of College Station for six years. I have noticed a marked decline in the reliability and on-time performance of the American Eagle flights in the past year or so. I have flown four times in the past couple of months, and each time the flight was delayed...

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4/24/2018 Sharon Barfield

✅ Trip Verified | Louisville to Dallas. We arrived at the airport at 416pm because our flight was set to leave at 635 PM. The boarding pass at first was not confirmed at the ticket desk. The staff had to go get a supervisor. He said she could not find it because my flight had been changed to depart at 8pm. Instead of gate 29 we ...

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