Arik Air

Customer reviews

9/18/2019 Dami Omoniyi

Not Verified | Lagos to Accra. From my experience today at Arik Air, I can describe the airline as being terribly inefficient and best avoided. The flight was delayed first for 2 hours with excuses of the plane developing a fault. Later, a staff came to tell us after 2 hours that the plane was now on ground and they were running...

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3/22/2019 H Blumenthal

✅ Trip Verified | Without any doubt the worst business class in Africa. Everything was wrong. Even with a most expensive business class ticket, I was requested to be at the very small and terribly mediocre Freetown airport 2 hours ahead of the flight: when one knows how few flights there are per day, ridiculous. When I checked i...

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4/26/2018 T Quenton

✅ Trip Verified | Accra to Monrovia. This is a terrible airline. Avoid at all cost. They sent us a message saying we should be there no later than 6am the evening before. We arrived and informed they knew something was wrong with the flight, but they just forgot to update the system. So our flight will now depart at 10:50am. We ...

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2/23/2018 N Rossouw

✅ Trip Verified | My colleague and I were booked on an Arik Air flight from Lagos to Warri, supposed to depart at 07.40 in the morning. I received a message two days prior to the flight, informing me that "due to operational requirements" the flight will operate at 11.00. The morning of the flight, I received another message inf...

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8/21/2017 F Butheler

✅ Verified Review | I booked the earliest flight of the day out of Uyo to Lagos. I had a connecting evening flight to Frankfurt at 22.45. Our Arik flight was scheduled for 9.15 according to the ticket and so we were there at 08:00. The Lady at the check in desk immediately told us that this flight time has been moved to 12:00 a...

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3/5/2017 Peter Morison

✅ Verified Review | Abuja to Lagos. Working in Nigeria for the past year I have flown Arik on numerous occasions between Abuja and Lagos and Kano. On the whole they delivered a pretty good service domestically by Nigerian standards but from about November last year they ran into serious cash flow issues due to the drop in the v...

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9/13/2016 N Onuorah

This roundtrip from JFK to Lagos Nigeria was very bad. I had flown with ARIK air 5 years ago and was hugely disappointed with the experience this time around. My reason for flying with this airline was due to its direct flight with no layover, and the fact that I had flown with them in the past and had a good experience. This ti...

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9/9/2016 O Galija

✅ Verified Review | London Heathrow to Lagos. Arik Air impressed me as I wasn't expecting the quality of service from an African airline. They have improved their services, expanded routes and fleet. I booked online but had to select my seat so contacted them on the phone. Staff was accessible over the phone they confirmed my s...

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7/21/2016 Xei Wailin

✅ Verified Review | I've got my ticket from Accra to Banjul on July 19. When I got to the airport on the evening of July 20 to check in, the Arik office there told me that my flight had been cancelled. There was absolutely no notification ahead of time! They later changed my flight time to the same one two days later, which mad...

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7/3/2016 Samette Mann

By far one of the worst experiences I have had flying out of the country. They were supposed to take me from JFK to Lagos and then to Liberia, it almost seems impossible for them. After a 12 hours layover in New York, when it came time to board, they were late checking their passengers in and then when we got to gate we sat ther...

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4/15/2016 I Day

✅ Verified Review | Flew Lagos to Dakar. I arrived at Lagos airport for my flight which was supposed to leave at 8.30pm but was delayed. The airline did not announce this delay, instead, I had to run around asking airport staff for information and thanks to a nice gentleman I finally found out the the plane was delayed 4 hours....

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3/10/2016 A Okonkwo

Our Arik Air flight from Lagos to London was originally supposed to depart at 12.55. After checking in, we we told that there would be a delay of about an hour. Just after about an hour and a few minutes, a lady came to update us telling us that there would be further delays and she didn't really know when we would be leaving. T...

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2/25/2016 Howard Pitfield

Left on time for short flight of about 50 minutes from Lagos to Accra. Offered breakfast (egg, sausage and baked beans) with drinks. All nice. Had to shovel it down quickly due to the short flight time. Terminal staff let us down with my freight baggage. Couldn't be more helpful.

11/10/2015 H Blumenthal

Lagos to Abidjan with Arik Air. Bad, truly very bad. The plane was really dirty, I would say it had not been cleaned for days or weeks. Travelling in business class at dinner time I was told by the chief purser that he was sorry that catering forgot to load the meals and the drinks. And I was flying out from their hub! I travel ...

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9/26/2015 E Unzumba

Arik Air flight from Lagos to London in economy class on A330. The inflight entertainment worked, although it is not dated. Seat was very comfortable, and the aircraft was nice and clean. Food was good but could have done with larger portions. I have flown with Arik in the past, and of late things seem to be improving.

8/24/2015 K M Falk

No entertainment. Always late and don't care about the passengers. Have not flown the for a while because of bad service experiences in the past. Then they changed their flight schedule and it suited better time wise so I tried them again. 4 flight and 2 were delayed. Will now miss connection due to them as as expected they won'...

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7/9/2015 Naomi Daniels

London to Lagos - most of the inflight entertainment was not working. Made the journey very boring. The food was too salty and again most of the inflight entertainment were not working. 5th July 2015 my return journey back to London with Arik Air, the flight was delayed. Our flight was meant to depart Lagos at 12pm only to be to...

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5/25/2015 Phillip Dreyer

W3 720 from Lagos to Abuja on 21 May 2015. W3 308 from Abuja to Accra on 21 May 2015. I am a regular ARIK passenger but have become frustrated beyond measure by the pathetic timekeeping and consistent delays experience with this airline. This morning we suffered an hour delay flying from Lagos to Abuja and tonight the Abuja to A...

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3/25/2015 Oluwatoyin Folami

I mostly travel with Arik Air and was never impressed. The flight from Lagos-London on 20/03/2015 was different as the inflight service was satisfactory but I noticed that the cabin crew were mostly foreigners and had a "HiFly" tag on. Arik should keep this standard and improve on it. The inflight entertainment was a sweet and b...

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1/19/2015 Joan Amos

Flight from JFK to MMA. The check in staff were helpful and polite and we thought flying Arik would be a pleasant experience regardless of the bad reviews alas this was not the case. The security briefing was uninspiring to say the least an airline of Ariks size should really use a video people had to move their heads and practi...

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