Not Verified | Stansted to Ercan via Istanbul. I booked my flight then checked reviews, most of which hadn't been complimentary. My experience of flying with Atlasglobal for the first time was entirely positive. Unlike most other budget airlines I had 20 kg baggage allowance and basic food and drinks were served on each leg of my journey at no additional cost. One flight attendant in particular deserved a special mention on the Istanbul to Stansted leg of my trip from Ercan on Sunday morning 26/05/19. she was genuinely helpful and very friendly. She literally greeted everyone getting on and departing the plane with a sincere nice smile.
✅ Trip Verified | Istanbul to Paris. They charged us for a sport item that weighs two kilos, USD100. When we looked for alternatives they made excuses, they just wanted to charge us the extra. A shame, we made 12 flights with the same suit and they were the only ones that charged. Nos cobraron por un palo de deporte q pesa dos kilos, USD100. Cuando buscabamos alternativas se reian y ponían excusas, solo querian cobrarnos el extra. Una vergüenza, hicimos 12 vuelos con el mismo palo y fueron los unicos q nos cobraron, y encima 100 DOLARES US.
Not Verified | Beirut to Istanbul. They canceled the flight before 2 hours of departure. They never sent explained why. They said tomorrow you can take the flight again at the same time. They kept the people in the airport and they gave people no rooms to stay. Very unreliable airline. I recommend not using their service.
✅ Trip Verified | Istanbul to Bodrum. The flight was delayed at first for 20min and every 20min for 20min more. In the end it was more than 3 and a half hours later until the plane took off. The Atlasglobal staff were coming to the gate one by one and since its a domestic flight I guess they supposed there were no foreign passengers and didnt give any explanation in any language but Turkish. I tried to ask the staff several times for information on the flight but the crowd was huge and everyone was yelling. The explanation was technical problems. The airline doesn't even have any complaint site to ask for compensation, their website in English crashes every time I open it. Extremely badly organised airline with very bad customer relations.
This is not a standard economy class seat. It has significantly less padding and doesn't recline at all. To the right of the seat there is a backwards oriented jumpseat for the flight attendant, which means the flight attendant's face is literally 30cm from yours. Quite possibly the worst seat on the plane. Stay away.
✅ Trip Verified | Tehran to Antalya via Istanbul. On getting a boarding card in Tehran airport they couldn’t give us the boarding pass for Istanbul to Antalya and they told us to go transfer gate. If we didn’t know enough English., we would have been going round the airport. On the flight they gave a tray for breakfast and some coffee without the main course - they were collecting the trays when we told them the problem. They apologized and brought the food.
✅ Trip Verified | Istanbul to Dalaman. The original flight time was 18:25, on the same morning I received an SMS that the flight time changed to 19:55. Then 3 hours later I received another SMS that the flight time changed to 20:45. And the the so called "20:45" flight delayed an hour. So I was supposed to arrive to Dalaman at 19:35 but arrived at 23:00. Also the internal lighting of the plane was not working properly, during the flight the cabin lights kept flickering. The food served was not from a 4-star airline at all. There was no inflight magazine, there was a news video playing which was giving news from 9 months ago.
✅ Trip Verified | Stansted to Izmir. Yesterday 16th May I was telephoned by Atlasglobal at 7.30am to advise me that my flight on the 19th May and return flight on the 26th May had both been cancelled. That’s just three days notice. No explanation and no compensation and they stated there were no alternative flights on these days. The alternative flights they offered me would have doubled the cost of my break, new visa, new taxi booking, additional hotel costs. I had to cancel my break altogether. I’ve never known an airline cancel both flights a week apart in this way and will never fly atlasglobal again.
✅ Trip Verified | I have travelled with Atlasglobal from Moscow to Istanbul and return. I must say that this airline is actually really nice, but there were small issues that prevented me from giving them a 10/10 rating. SVO-IST was flown by a half-empty A321, which had great seat pitch and recline, plus everyone could select any row they liked due to the low-load factor. The cabin crew on this flight really shined, being friendly, generous and professional. Even though the flight was less than 3 hours long, a hot and delicious meal (the baklava was seriously out of this world!) was served, together with some complimentary and generously distributed wine and beer. The aircraft itself was very comfortable, but the seats were showing their age and not-so-perfect maintenance, and some parts were falling out. This airplane was 20 years old. Nevertheless, the crew's constant attention and perfect seat comfort made this one of the best flights in my life. IST-SVO was flown by an almost full A319 with completely different seats - slightly less comfortable, but still fine. Poor maintenance showed once again, since 2 out of 3 tray tables malfunctioned and would not stay in a proper position, and in some seats the recline buttons were pushed in, making it impossible to recline. Once again, the age of the aircraft was similar to the first one. The crew on this flight were polite and friendly, but they could not keep control of the rowdy and drunk passengers onboard. Some of them were yelling, drinking their own booze (despite there being plenty of free wine onboard), watching videos without headphones, and the crew did not step in. Moreover, they kept serving the drunk passengers additional alcohol, creating awful atmosphere onboard. The meal was warm and tasty once again, no complaints there. Overall, I feel like Atlasglobal is a very nice airline, especially considering the competition on this route (Pobeda, OnurAir and Pegasus Airlines don't offer free meals and drinks onboard, Aeroflot's service is slipping, and Turkish Airlines are usually overpriced) and the inclusion of a generous 30kg luggage allowance. I would fly with them again for a good price, but I would advise the management to control the cabin better - the return flight was unacceptable.
✅ Trip Verified | Istanbul to Stansted. Well organised, very friendly and polite cabin crew, clean planes with good leg space. 30kg baggage allowance included in price as well as free meal and drinks. I was a bit skeptical as I never used this company before but I'm so happy with them and will definitely use them again.
✅ Trip Verified | Milan to Yerevan via Istanbul. AtlasGlobal lost my luggage 25 days later still haven't found it I am without my clothes and belongings. Contacted them numerous times and they do not have any idea where it is. At my way back wanted me to demonstrate visa to go back home, but I did not need visa?
✅ Verified Review | Stansted to Antalya via Istanbul. We arrived at the check in desk for this flight there was only one person at the counter for a very large queue. When we got to the check in desk at 1pm we asked if the flight would be delayed as it was obvious it would be, we were told it was still running on time. Because the check in was so slow we didn't embark onto the plane until 2pm and bad weather hit the airport resulting in us leaving at 4.30pm. Now this would mean we would miss our connecting flight to our destination of Antalya and we were concerned. We raised this issue with the air stewardess who said she would get back to us. Soon the pilot announced on the PA that all connecting flights would be waiting for us in Antalya and that they will not leave until we had arrived. We arrived in Istanbul at 9.50pm (take off time for antalya flight) and left the aircraft by 10pm andwere told we had missed our flight. I was furious as we had been told all connecting flights will be waiting and secondly, how they couldn't wait a little longer for us to arrive. My mother and I were the only passengers travelling to Antalya from that flight and we know there had been more of us I am sure the airline would have made the flight wait for us. We asked for a complimentary upgrade to business class and were told that there were no more seats, but following day there were two free business class seats when we got on the plane! We had a problem in Antalya airport too. We were told our baggage would go with the morning flight and not to worry. When we arrived in Antalya everyone's luggage had arrived except ours and we were concerned they had forgotten it in Istanbul. Only when we went to the lost and found office were we told that our baggage was in the international terminal (a different terminal) and on the baggage claim belt. We were furious that we were not informed it would be arriving at a completely different terminal and had to find out once everyone had claimed their baggage.
✅ Verified Review | Lviv to Istanbul. I can say that it was beyond my expectations. Reasonable price, smiling and caring staff, delicious meal, good leg space, punctuality. Overall it has been a great experience for me. Only disadvantage is about the in-flight entertainment and that's all.
✅ Verified Review | Milan to Kuwait via Istanbul. Very bad experience as the e-ticket time showed departure time of 14.55 pm while actual timing was 13.10 pm from Milan flight no KK 6064. We reached departure counter 4 hours before. Still I had to wait as I was told we do not have name in the system. This shocked us and after long wait just before 20 minutes we were given boarding passes. To make it worse I have not received 3 of our baggage.
Very comfortable seat. Leather seat, definitely fantastic for a 3 hours flight. Plenty of legroom, and seat width very wide !
✅ Verified Review | Stansted to Antalya via Istanbul. This was our first time flying with Atlasglobal and were pleasantly surprised. The seats were comfortable and we ordered special meals for our group of 10 and on both our flights we were provided these as requested. The meal quality was excellent and the choice of drinks was great also. On top of that they offer a luggage allowance of 30KG for free. Would definitely travel again with them.
✅ Verified Review | I got positive opinion and experience on my trip with Atlasglobal , on a one way flight from Paris CDG to Zaporizhia via Istanbul. Boarding and deboarding was made by bus, but the small amount of passengers made it easy and quick. Onboard, there is no personal InFlight Entertainment, but the crew is professional, serving good meal. Cabin is confortable, and service worth its price.
✅ Verified Review | Business class from Istanbul Ataturk to Ercan. Check-in staff very friendly and helpful, ticket came with fast track immigration and lounge access in Skyteam lounge. Flight boarded time, however no announcement was made for business class but upon scanning boarding pass, business passengers were asked to board a smaller bus to the plane some 20 minutes later in very cold weather. Flight experience was fine. Cabin crew were attentive and helpful even with their poor English. Seats were comfortable and food as good as the main competitor operator.
✅ Verified Review | Istanbul to Bodrum with Atlasglobal. It was a good experience with them as a domestic flight. Very clean and comfortable seats. Cabin crew was cooperative but cannot speak much English. Overall, it was worth flying with them domestically. Only issue is that they are always half an hour late to depart and no support staff to attend you for any assistance.
✅ Verified Review | AtlasGlobal prides itself saying: Hayallerin üstünde bir dünya sizi bekliyor! (Turkish) which in English translates to 'A world of your dreams is waiting for you!' However on January 6th 2017 we had nothing less of a nightmare experience. I and my wife were supposed to fly from Istanbul to Kuwait. The flight was cancelled owing to heavy snowfall on the evening-night of January 6th. This is something which is unforeseen by AtlasGlobal as well as us (passengers). However the way they dealt with the situation was horrendous and insensitive to say the least. The airport staff asked us to call Customer Service for assistance. We are international passengers and didn’t have local Turkey SIM and mobile number. We were handed a printout of original ticket and told us to expect next day same flight. No hotel accommodation was provided. We pleaded with AtlasGlobal counter staff to no avail. After coming back to Kuwait, I went through the Passenger Rights section on the website and now feel all the more deceived. This was the worst airline experience for us and we will not forget or forgive AtlasGlobal for this. This airline doesn't have slightest iota of customer friendliness.