Aurigny Air

Customer reviews

1/16/2019 A Swale

✅ Trip Verified | Aurigny has a monopoly on flights in Guernsey so you have no other option that to book with them. The staff on board the flight look miserable, like they do not enjoy working there at all. The checkin staff at Gatwick were ok but the checkin at Guernsey was bad, such grumpy staff. We were 2kg over on checkin wh...

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2/23/2017 Paul Jaques

✅ Verified Review | The flight was scheduled from Leeds Bradford to Guernsey at 14.15 on Monday 13 February and was cancelled once we had checked in baggage. No reason was given but we were bused to Manchester where we boarded an alternative flight at 1915. It was notable that there were no adverse weather conditions and regula...

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10/22/2016 Paul Harper-Smith

We flew from Gatwick to Guernsey and no problem with hold baggage or cabin baggage. However, on our return, at Guernsey check in, our cabin baggage didn't fit in their tester 'box' (despite being bought as hand baggage size), so we had to take out the laptop, iPad and sat nav and put into a carrier bag. Other people were checkin...

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8/22/2016 G Carlton

✅ Verified Review | Norwich to Guernsey with Aurigny Air. Online service very good, when I was booking my seats 2 months after booking the flights I noticed I had spelt my wife's name incorrectly, but 1 email to aurigny put that right with no extra charge. The flight to Guernsey from Norwich was on time and landed early, the sam...

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8/11/2016 B Charles

✅ Verified Review | We had booked our flights and prepaid for selected seats in February 2016. We chose to sit on row 19a and c on both flights. Flew out from Manchester to Guernsey on 2nd August 2016, flight had slight delay but nothing too bad. Service onboard was rushed, drinks and duty free served very early into the flight...

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8/8/2016 H Chilten

✅ Verified Review | Left Guernsey on time 7.30am with clear beautiful skies. Midway through flight there was a loud bang, cutting a long story short, we were all told an engine had blown and were going to make an emergency landing at Stansted on the one remaining engine. The stewardess, who was great, talked us through the cras...

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8/2/2016 Anna Blundell

I booked my flight with Aurigny Air via skyscanner from London to Guernsey, or at least I thought I had until I arrived at check in and was informed that my flight destinations were swapped. When I went to the help desk to change this she told me it would cost £125! (more than my initial flight). After I paid this I wondered how...

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5/12/2016 L Buckingham

Always fly with Aurigny Air to and from London Gatwick and things always go smoothly. Unfortunately you can't always rely on the weather in Guernsey but Aurigny are very good at helping in these situations, complimentary press and drink onboard for the short flight. Staff on board (cabin crew and officers in the cockpit) very fr...

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4/17/2016 J Halls

Southampton to Alderney. Some positives. We left on time and arrived on time both out and on return. Check in was fine but having checked in on line, this was and is a complete waste of time for this route currently. The plane is very noisy so take ear plugs and space is also at a premium so not much room. The flight is about 45...

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1/8/2016 B Gordons

Been going with Aurigny Air for years now to fly over to Guernsey and they have been a good airline. Did have a delay in 2015, our flight from Gatwick to Guernsey was supposed to fly out at 10:00 and was delayed till 12:30 so we got the minibus to the plane (as my relative is disabled) got to the place and the plane wasn't even ...

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11/9/2015 B Parle

Aurigny Customer Service staff must be the worst in the world, the recent fog caused some delays at U.K airports, whilst still on the island having a meal before my flight at a local restaurant I heard that there was flight delays so I telephone Aurigny to find out how long etc, I was told no all is well get here on time. Turned...

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8/12/2015 Jan Herivel

We flew Ryanair to Stansted to connect with this flight. Ryanair late and baggage took 30 minutes to get to carousel which meant we were late for bag drop (minimum one hour for domestic flight). Rang Aurigny to see if we could get our bags processed 50 minutes before departure time. No go and no assistance. I was in the middle o...

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8/3/2015 Craig Adams

We had a weekend trip to Guernsey from Gatwick. Both flights were late. On the return flight, seated at the back of the aircraft I was subject to the flight attendants' conversation grumbling about their job and their employer. I feel a little put off from making future leisure trips to Guernsey, as this airline is quite expensi...

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7/7/2015 S Dean

Flew from LCY to GCI return. Outbound: Quick and easy check in at LCY, straight through security then to departures. LCY can get quite busy in the mornings but managed to find a seat without any problems. Bused to the aircraft. Onboard great friendly service, complimentary drink and duty free items offered. Flight time approx. 1...

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7/7/2015 Jim Honest

A great no frills, low cost airline. I highly recommend for little inter-island hops around the Channel Islands. However I am prompted to write a review today due to really appalling customer service via telephone this week. A tetchy member of staff, a very poor line (or as I suspect chin to mouth piece) a stroppy, irritated res...

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4/30/2015 P Sarchet

We flew to Gatwick from Guernsey on 24th April excellent and early flight and great crew but we waited an hour and 10 minutes from leaving the plane to retrieving our luggage. No one to ask in the CI luggage reclaim area you couldn't go back nor leave the area. Unacceptable I am afraid. We would have understood had their been a ...

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4/22/2015 A Clarke

Flew from MAN to GCI and then from GCI to BRS over Easter weekend. Not bad value considering they pretty much the only way of getting to Guernsey. Free bag soft drink and newspaper but you would want to be incredibly short to have any hope of being comfortable in these seats for any amount of time. The crew on board we very prof...

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3/28/2015 M Syed

Flew the first time with Aurigny from LGW to GCI and return. All flights were on time aircraft still looks very new comfortable seats with enough leg space flight attendants doing their best to offer free drinks and the Guernsey Press within the short flight time and 20 kg luggage was included in ticket price. Overall it was a s...

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12/22/2014 W Le Cocq

I fly Gatwick-Guernsey-Alderney or Southampton-Alderney return about eight times a year. The service is excellent value for money (considering the costs of operating old small planes) always a friendly smile at Southampton and in Alderney. More a community bus service than an airline except the new Embraer 195 used on Gatwick-Gu...

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12/10/2014 Chris Le Tissier

I flew GCI-LGW-GCI in November. 5 minutes early on departure. Arrival into LGW early. Even the bags arrived quickly. Cabin crew under pressure to serve the free drinks but got there. On return the only slight delay was the need for the long taxi down to the end of the runway at Gatwick. On time arrival. On E195 super plane 31m f...

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