✅ Trip Verified | I had 5 flights with Austrian in June (VIE-GVA, GVA-VIE, VIE-CDG, VIE-LHR, OTP-VIE), with only one of them being on time, all the others were partly or seriously delayed. The worst was the one from Vienna to Paris, with a delay of almost 90 minutes. In Addition, now that holiday season started in Austria, they seem to have a problem with groudhandling / baggage delivery at VIE. Lastly, arriving from Bucharest, it took them 45 minutes from the opening of the doors until actual delivery of the baggage which means we had to wait around 35 minutes at the delivery belt. Otherwise, waiting times between 15 and 20 minutes are normal for Austrian in VIE, so the do have an issue here. The flights themselves were ok, nothing special. Cabin staff was very friendly and tried to make up for the deficiencies of their ground Services.
✅ Trip Verified | Still my preferred European Airline. Check in fast and efficient, had access to Thai Lounge at BKK airport which offered many different drinks and snacks. This time boarding was organised, not common for Austrian. Austrian has its own chef on board which prepares food for business class and it is always delicious. Could sleep 5 hours on this night flight and before landing bacon and eggs have been served as ordered. Landed on time at VIE airport and luggage arrived after 15 minutes. Cabin crew on this flight have been very friendly even they could come around with more drinks during the flight.
✅ Trip Verified | Chicago to Bologna via Vienna. My flight OS66 from Chicago to Vienna departed on time, but nevertheless, it was able to arrive late in Vienna. I ran like a crazy to pass through custom and arrive at gate F2 to catch the connection OS547 leaving at 8.55. No way, they did not wait a minute, they closed the gate and I missed the plane. Next plane to Bologna was leaving around 18. One whole day in the airport. I had to apologize to my customers and cancel all our meetings scheduled for that day. As an alternative, Austrian Airlines proposed me to fly to Paris, then back to Bologna arriving at 17 something. I was shocked to hear such a proposal. I also got a fantastic 12 euro voucher for launch, which was not enough to buy a slice of a pie, a coffee, and a drink. I think the whole episode comments itself. The incredible thing is that even if the OS66 arrived on time, it would have been impossible to catch the flight OS547. Let's make a simple calculation: 1 - OS66 was supposed to arrive at 8.25 2 - OS547 was supposed to leave at 8.55, closing the gate around 8.45 3 - OS547 boarding time was 8.25 (same as the arrival of OS66) 4 - In the best scenario, passengers have 15 minutes to run between two terminals, including security check and passport control (impossible unless you can fly, but supposing that you're able to fly, then you wouldn't need airlines). What makes the overall scenario even worse, was that customer support of Austrian Airlines was keeping insisting that the misconnection was generated by "major forces", refusing to admit that 15 minutes available (if OS66 wasn't late) would be never enough. Worse than ever, the next plane was unacceptably late, constraining passengers to lose one whole day of work.
✅ Trip Verified | Paris to Innsbruck via Vienna. Extremely untimely. 2 times flown, twice the connection flight missed. Travel time 6 hours longer than advertised. That has system. I'm taking the train now. Extrem unpuenktlich. 2 mal geflogen, 2 mal den anschlusslflug verpasst. Reisezeit 6 stunden laenger als beworben. Das hat system. Ich fahre jetzt not den zug.
Not Verified | Austrian's regional business class is a complete rip-off. No lounge, no preferential boarding, the seat pitch is worse than Ryanair's, the on board service is delivered by an indifferent crew. No smiles, no words except the strictly necessary. The snack was nicely presented but that was the only positive point I could find. Arrival in Vienna under showering rain and not even a simple covered staircase from the plane to their eternal, outdated bus service. We were shoved wet and dripping into it. As as special treat, their ground staff broke one of my bag wheels. I understood then why I was the only passenger on C class on this flight, as well on outbound OS 810 flight 2 weeks earlier, when on top we had the pleasure to fly with a pedantic purser. Who will pay extra for nothing? Goodbye forever Austrian! Never again!
✅ Trip Verified | Bucharest to Vienna return. Both flights were on A320 with slight delay on departure. friendly cabin crew, light snacks and drinks, nothing to fault the airline. They are a reliable option on short and medium flights to Vienna or for connections. Good job, Austrian Airlines!
✅ Trip Verified | Amsterdam to Tirana via Vienna. While waiting, I saw our plane had left VIE about 30 mins late, which with a 50 mins connection would be tight. By the time the plane arrived at the gate boarding time had passed. It then took them another 30 mts to do the turnaround so we left AMS over 60 mins late - for a 50 mins connection. Despite the pilots making up time, we arrived late. By the time we had wrestled ourselves through security and immigration and had ran to the gate, the gate was just closed, although the plane was still standing there. We were sent to customer service to be rebooked. (not sure why the new boarding passes were not already at the gate as reputable airlines would have so prepared). Here it got worse. Apparently hundreds of people had missed their connections so there was an enormous line. I would have walked away had my luggage not been somewhere 'in the system'. I pulled a number and waited. My 'turn to be serviced' came after about 3 hours standing in line with lots of other 'happy' customers. We were then rebooked via FRA to arrive about 9 hours late in TIA and I had to cancel the rental car and first hotel night reservation. I put in a claim for compensation. Not surprisingly this was denied, under the reason of 'traffic control'. Obviously traffic control has nothing to do with the slow turnaround in AMS (they lost 30 mins there) and the massive queue for the CS (they lost another 3 hours there). Anyway we were in TIA. After a day I noticed in the OS app that our return flight had disappeared. I called. The lady on the line said 'oh no worry, I put it back'. Indeed she did. As I had lost most of my confidence by now I kept checking over the next few days. Sure enough, the return booking disappeared again. When I tried to online check in for the return flight the booking 'did not exist'. So I called again. To my surprise to CS lady told me that my flight had been changed to a one-way flight. This must have been done by the clumsy guy in VIE who rerouted us via FRA. So I objected, and explained what happened. After some investigation the lady agreed with me and re-activated our return booking. In TIA airport the economy line was long so we lined up for the business class as I have a *A gold card. When there were still 2 customers in front of me, the check-in staff sneered to my friend 'this is business class'. He ignored her and we just waited. As our turn came I handed her 2 passports for the both of us. As we were the only 2 persons in front of her it was very clear for who those passports were. Apparently not for her as she asked me 'do you have 2 passports?' So I told her '2 persons check in to AMS' She then started chatting with the lady at the next counter. Not sure about what but I heard '*A gold' so at best she was asking how to best service us, at worst trying to find a reason to not service us. She then asked 'if he had a visa'. I assumed she was addressing me instead of my friend so I told him to better show her the visa. We then got checked in. Plane arrived and left in time, arrived about in time in VIE for a 40mts connection. We just made it by running full speed from gate to immigration and a to the new gate. This is clearly not for slower people. To be clear: these tight connections both flights were not our choosing but were the trips as sold by OS. Clearly they failed to deliver. The flights themselves were ok.
✅ Trip Verified | Vienna to Amsterdam. Limit of 8kg for the hand luggage (before security, 2 star members will make you weigh your luggage and if any kg above, you’ll pay 40eur. Staff is rude. On the flight in we were made to wait for 30min in the aircraft without a single announcement. Really to avoid.
✅ Trip Verified | My wife booked two return tickets. Apparently both seats are in her name. This only came to light on attempting to book assistance for me at the airport. Austrian Airlines do not accept that their system was at fault by allowing two seats in the one name one of which obviously cannot be used. Their solution was to cancel one seat and book another at over 10 times the price. Eventually they agreed to refund the taxes but not the fare. We are now travelling with a different airline, at short notice, at over twice the original cost. The policy of Austrian Airlines is costing them reputation in the market for the cost of one seat! Not recommended.
✅ Trip Verified | I had a flight from Vienna to Toronto., I got my boarding pass, got to airplane and find my seat, according my boarding pass that my number was clear, somebody else was in my seat. He was with family some kids, one of them had exactly my seat number. The hostess lead me to another seat at door way next to window, it was terrible. I complained plenty of time, asked them to change my seat, but none of them didn’t care about me.
✅ Trip Verified | Terrible flight from Copenhagen to Vienna on 13 Apr 2019 at 0710. Austrian Airlines overbooked the flight and did not communicate overbooked flight to any passengers nor ask for volunteers to be rebooked to another flight for a compensation. Ground staff at the gate did not provide any communication of what will happen to any of the 9 people who did not get seat allocation. In the end, 5 of the 9 people managed to get seat allocations. The remaining 4 of the 9 people had to be rebooked to a later flight, even though there were 4 business class seats available. The ground crew chose to not upgrade the 4 people to business class which puzzled even the pilots and flight crew.
✅ Trip Verified | Flying Austrian Airlines from Vienna to Munich. A short regional flight went exceptionally well. We go a small snack and drinks free of charge, the cabin crew seemed to be nice. It was completely fine.
✅ Trip Verified | Vienna to Sibiu. I had booked a ticket with Austrian a month prior and called the customer service a week before my flight to reschedule two days earlier. A flight that is not fully booked either on the day I fly nor the day I want to fly. My ticket is economy, no insurance and not flexible. That is why they couldn’t reschedule it for me and I understand.
the 10A is recommended: With identical seat specifications, the seat of the Austrian Boeing767 is much more comfortable than the Premium Eco seat of the Air China 787-9. The width of the armrest of the seats is 2 x 10 cm (each passenger has its own armrest at Austrian) and China's 787-9 is like a normal eco-seat - one small armrest for 2 passengers: uncomfortable and less inclination
✅ Trip Verified | Vienna to Chicago, connecting with United through Denver to Santa Fe. I have a small backpack for my computer and a standard carry-on compliant suitcase. No problem taking on board coming in all the way to Vienna. Returning, however, I could get my Austrian boarding pass but not my United ones, so I had to stop at the counter. There I was informed that on economy they limit carry on weight to 8 kg. So I had to check my bag to get my boarding passes. On my last trip to Europe, my flight was late and I was stuck in O’Hare with no underwear. So this time I wanted my bag with me. I don’t appreciate them nudging me to check my bags or buy a more expensive fare. They have their policy, but my policy is to avoid vendors who bully their customers.
✅ Trip Verified | London to Bangkok via Vienna. OS 456 from LHR on 20/01/19, the pilot announced that due to an on board computer error we could not take off, and yet Austrian said the reason for the delay was air traffic control. Therefore not technical and beyond there control. They are in breach of EU regulations. Not only did we miss our connection to Bangkok as our London flight was delayed, but arriving in Vienna at 11.30pm the airport was deserted, it took us over an hour to find anyone who could tell us anything and eventually we found a hotel and were transferred to Thai airways for the following day. To sum up we arrived in Bangkok 15 hours later than scheduled.Customer care is shocking in terms of communication at the airport. All such a pity because in the air their service was quite good.
User Helmut K. wrote, the seats of exit row 27 had no entertainment system. This is simply not true: the monitors are hidden in the armrest.
Row 14 centre, 15 side are sold as more expensive economy seats as more legroom between them and premium economy. That is wrong as there is a bulkhead, so you cannot stretch your your legs out to go to sleep. Austrian should charge less for these seats, not mis-sell them as better
✅ Trip Verified | My wife flew TAP Portugal New York to Zurich and then Austrian Airlines to Vienna and they lost her luggage going and coming. I wouldn't be writing this review if it weren't for the fact that they haven't found her luggage after losing it on the return flight. They seemed very helpful at the beginning but after a week they suddenly dropped all intent to look for her luggage. I have tried to contact them by phone and by email but their Central Baggage Tracing Office has disconnected their number and their email responses say the same thing. The sub-department for Lost Luggage will also not pick up their phones- I am writing this while on hold for the seventh time and the longest I have been on hold was 40 minutes. I would not advise flying Austrian Airlines.
✅ Trip Verified | London to Bangkok via Munich / Vienna. Lufthansa 2 for 1 tickets in business gave me an opportunity to try out Lufthansa long haul. Note, the long haul part of this journey was operated by Austrian Airlines. Lufthansa A320 to MUC was average for intra European business class, crew was engaging and friendly and the food was good. Entertainment was non-existing but WiFi was available but not used. MUC to VIE was operated by Austrian with a A320. Despite the short flight a really tasty snack was served by a very friendly and engaging crew. Seat were standard intra European seats. The flight was slightly delayed as the inbound flight was late but we managed to land only 10 min behind schedule in VIE. VIE was mostly closed when we went through it and boarding had started when we arrived at the gate. Boeing 777-200 with fully flat seats and WiFi (not used). Blanket, pillow and amenity kit was waiting at the seat and a welcome drink was served quickly. The cabin looked fairly new and was clean. Seats were comfortable and great both sitting and lying down. The food choices were great and the food tasty. Dinner was served quickly after take off to allow people sleeping and breakfast cards ensured you could get maximum sleep. The entertainment system was very good, simple to operate and featured a good selection of films and tv shows. The starts of this flight though was the crew who were funny and engaging and eager to please. They also came through the cabin regularly to see if anyone needed anything. The flight landed much too soon in BKK. I would highly recommend them.