Customer reviews

10/21/2019 M Bowden

✅ Trip Verified | Washington to Managua via El Salvador. Both when flying to Nicaragua and flying back home to Washington the flight was delayed by 5 hours-6 hours each time in El Salvador! The first time flying to Nicaragua no reason was given for the delay other than the flight was canceled. The second time was due to a “delay...

Read More
10/14/2019 Jesse Damsky

✅ Trip Verified | Río de Janeiro to Quito via Lima. Have to say, probably the most unreliable airline in the industry. Every time I book with Avianca something ridiculous happens turning a simple flight into a significant emotional event that last days. They just can’t get their stuff together and do the basics. The staff tend t...

Read More
10/13/2019 JJ Lim

✅ Trip Verified | The baby bus A319 was indeed a small plane, but everything moved along efficiently. We boarded on time, were airborne on time and arrived at the destination ahead of schedule. Decent legroom, nothing to rave nor complain about, but more importantly the boarding process was seamless and so was the disembarking p...

Read More
9/28/2019 Matty Hancox

✅ Trip Verified | Bogota to Pereira with Avianca. Seat 1c, no air con for over 45mins. We took off 1.15hrs late. No snacks, drinks weren't offer to me. Staff just spoke to their mates on the place. Really bad service.

9/27/2019 E Gordon

✅ Trip Verified | Bogotá, Colombia to Santa Marta, Colombia. I have nothing to complain about. The flights cost less than half the cost of what comparable flights would cost in the U.S., and the plane and seating seemed pretty standard for coach service. I didn't get a choice of seat with the fare I chose, but I was happy I got ...

Read More
9/19/2019 D Farnez

✅ Trip Verified | Bogota to San Andres Isla. The only way that I can describe our "business class" or so-called "Clase ejecutiva" experience is what a joke. It is truly unbelievable that an airline like Avianca when there are so many options and competitors on the market treat customers like that. They robbed us in the most sto...

Read More
9/7/2019 Armando Escutia

✅ Trip Verified | I took a flight from Buenos Aires to Miami with a lay over in Lima. I had never been mistreated this way, the on board personal are very rude. You are not getting anything for free your paying full market fare. Please take my advice and do not fly with this airline.

9/7/2019 B Roberto

✅ Trip Verified | Short-haul flight, good service. Only problem a short delay for take-off caused by ground traffic. Overall nice for a domestic short-haul flight. Will choose it again.

9/3/2019 Jose Romero

✅ Trip Verified | Bogota to Munich. This is the worst airline service I have taken in all my life. Most of the flights are delayed for hours on end for no apparent reason, customer service offer no help, are often rude to customers, and the service at the airport is very unfriendly. I have taken about 10 Avianca flights this ye...

Read More
8/26/2019 M Carter

✅ Trip Verified | Los Angeles to Bogota. We had a great flight experience. Boarded on time. Departed on time. Comfortable seats with full lay down. Extremely friendly, good service. Very nice amenity kit. Flight was AV 89. Definitely would fly them again.

8/24/2019 Martin, Boeing 787-8 (788) seat 24J

Although I had enough legroom thanks to the emergency exit, the seat itself was super narrow and uncomfortable. I’m not that big of a guy and had an awful experience with the Avianca 787 seats. The older machines that are being used for flights like LIM-BOG are ten times better.

8/24/2019 D Restrepo

Not Verified | My flight was from Bogotá to Madrid in business class with Avianca. I was the last one to board, but the crew was very kind and friendly. My seat was slightly broken in the bottom and there was a paper in it when I boarded the airplane. Also, the crew offered me chocolate ice cream for dessert but sadly, later th...

Read More
8/21/2019 Endeve Como

Not Verified | Medellin to Barcelona. Only 2 seats were available at that overseas flight. We bought them online. We should received electronic ticket before 8 hours according to the reservation conditions. We didn’t receive anything. We called several times the call center and when to a sales office. First time, Call center to...

Read More
8/14/2019 D Gardeta

✅ Trip Verified | San Salvador to San Francisco. I have flown Avianca many times and have noticed a decline in the quality of their services. I usually travel business class from SFO-SAL-SFO - the last time on August 11 of this year. On the SFO/SAL leg of my trip I took AV 565 (an early morning flight) in business class and, wh...

Read More
8/13/2019 David Bolaños

Not Verified | Took flights with Avianca from Cali to Bogotá to Valledupar. Both flights were delayed by more than 1h,r lounge in Bogotá ran out of food quickly at around 13:30. Very basic food and beverages. In short, I only take Avianca if there's no other choice, and from Cali that's usually the case. Flights are ridiculousl...

Read More
8/6/2019 Elaine Kim

Not Verified | I am very grateful for the kindness of an Avianca crew member on the ground in the Havana airport who helped me save an artwork that I had purchased in Cuba but that was confiscated by the customs personnel at Havana airport. This man would not let me go back to the departure gate to check my carry-on bag so that...

Read More
7/31/2019 S Sharbial

✅ Trip Verified | Bogota to New York. Horrible staff, I was sick with a doctors note and was ordered to lay down. Flight attendant would pester me to move and after a bit of arguing she responded with “Ok, I’ll Let you stay but I won’t give you food.” And I stayed the whole 7 hour flight without food or drinks. As well as they ...

Read More
7/28/2019 Abdallah E, Airbus A319 (319) seat 12D

Standard exit row seat. The video system has USB charger.

7/27/2019 Michael Mayer

Not Verified | Munich to Bogota. All in all this flight was quite satisfying and on time. There's a wide range of entertainment available, even in German. I ordered vegan meals, what gave me the benefit to receive my meals first. Unfortunately my "breakfast" (10 AM time of origin) consisted of tofu with soy and vegetables. The ...

Read More
7/25/2019 A Mardel

✅ Trip Verified | Cusco to Miami via Bogota. The staff is very rude. They have no training in customer service it seems. The supervisor gave me wrong information and when I called customer service the agent said that he was sorry but there was nothing he could do if one of their staff gave me wrong information. They do not own...

Read More