Avianca

2.9
344

Avianca Fleet


390 Avianca reviews

6/23/2019 D Neale

✅ Trip Verified | Los Angeles to Bogota. The night before, I got an email requesting to check in with their “web check-in”, so I did. After the web check-in, Avianca sent an email with my boarding pass stating “If you only have carry-on luggage, please go directly to the boarding gate.” I only had carry on luggage, so I went di...

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6/12/2019 G Harding

✅ Trip Verified | Abysmal and totally incompetent. From the conduct and service of the staff, down to the organisation and contingency planning of the airlines management. It really does beggar belief that this airline is operational. My flight was cancelled, they kept us all waiting in complete oblivion and when they did make a...

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6/10/2019 Patricia Yamilee Payen

Not Verified | Belize City to Panama City via San Salvador. Unfortunately, I don't have the email of Mr Alpuche and his staff. I had an issue with my passport and thanks to the Avianca Belize team professionalism, patience and willigness to help, I was able to travel to Panama and attend a very important yearly event held by my...

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6/7/2019 T Maheno

✅ Trip Verified | Bogota to Medellin. Trash airline. Avoid flying with this airline. If you pay for a seat located near row 11, they may bump you and change your seat to row 37, the 2nd row from the bathroom. And for proof I will include pics.

5/28/2019 Ryan Ludlow

✅ Trip Verified | Lima to San Salvador. Avoid this airline! Our flight was delayed for four hours, then delayed again for two hours. We missed our tour in Quito. Avianca changed our flight for the next day, but then this flight was cancelled. They gave us a flight the following day. We lost two days of our vacation and spent 12...

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5/24/2019 Francisco Ardila

✅ Trip Verified | Bogota to Bucaramanga. I have flown all over the world in more than 40 countries. I have never seen such a nasty service. Mean, nasty people, who want to annoy you. Absolutely no kindness ever not since 1966 when I took them at 6 yo. I fly with them only because I do not pay for my ticket, my customers do. Neve...

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5/22/2019 S Chadanant

✅ Trip Verified | Los Angeles to Guayaquil. Only use this airline when you absolutely have no other choices! Booking ticket on their website was easy. However, the system changed my flights a couple times before my actual departure, which was confusing. Check-in counter opened late. Ground staff were extremely unfriendly and ye...

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5/22/2019 Andrius Tamasauskas

✅ Trip Verified | Rio de Janeiro to Sao Paulo. Had worst and most stressful experience with this airline. Bought tickets back in November 2018. Then a few times received email about changing flight times. Ok I understand it happens. So turning up at the airport looked on the screen and couldn't seen my flight. Went to customer ...

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5/22/2019 Z Darliev

✅ Trip Verified | Be prepared that you'll be rejected to check-in on the counter without any reasons. They said, that agent had an issue with booking, but it can't be true because couple of months before flight I had a chat with support about buying luggage and they didn't mention any problems with registration. As pointed in o...

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4/28/2019 C Javero

✅ Trip Verified | Los Angeles to Bogota. 4.5 hour delay. Plans changed and trip cancelled: Had a Lima to Cuzco on another airline on same day of arrival and lost my ticket. Had to buy another ticket. Still waiting 3 weeks later to see if Avianca will compensate me with anything. On board catering is close to non existant. Late ...

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4/21/2019 J Ruiz

✅ Trip Verified | Washington to San Salvador. I was very pleased with the flight. Since we arrived the check in was quick and pleasent. The staff at check in were very friendly and helpful. The flight attendants were all very professional and attentive. It was the best experience .

4/16/2019 Ivan Retif

✅ Trip Verified | Medellin to New York. The worst airline. The staff very disorganized and unkind. The old planes and the entertainment equipment (tvs) damaged. The airline lies to its customers and fail their problems. Do yourself a fly with another airline. Lo peor cómo aerolínea. El personal muy desorganizado y poco gentil. ...

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4/13/2019 C Burtano

✅ Trip Verified | Bogota to Rio de Janeiro. This is my worst mid-haul flight, the seat were terrible for Business Class! Meal was good, Flight Attendants were helpful.

4/10/2019 Adam Simmons

✅ Trip Verified | Foz de Iguaçu to Rio de Janeiro. After my experience of this airline, it is unsurprising that it is on the verge of bankruptcy. There was an issue over whether we had paid for hold baggage; the picture suggests that we did but, after detailed investigation, it does look as if we did not. However, the staff wer...

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4/6/2019 R Banturno

✅ Trip Verified | Mexico City to Bogota. The plane is small but it's okay for 4 hrs flight. Cabin crew were professional. The only problem was Check-In Process and Boarding at MEX. There's no benefits as Star Alliance Gold/ Business Class Passenger. People pass the queue as they want and the staff is just stay like a statue, I ...

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4/5/2019 Michel Perrin

✅ Trip Verified | Avianca Brasil is on Chapt11. Due to fly Sao Paulo to Rio de Janeiro on Monday, connecting from ZRH, they cancelled my flight on their website, but not on AMADEUS. However on Sunday, I succeed in proceeding to web check-in. Slightly stressed, I arrived in GRU, where I had to check my luggage for domestic fligh...

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3/30/2019 Abdallah E, Airbus A321 (321) seat 14K

Do yourself a favor and grab a seat at the Exit Row with extra legroom. Otherwise, you'll feel like a sardine packed into a metal can. All seats are narrow with ZERO legroom. Be forewarned.

3/23/2019 C Marelon

✅ Trip Verified | New York Jfk to Lima via Bogota / Medellin. Worst experience and worst customer service. I bought my tickets three months in advance. Finally the day of my flight arrives and just got an email (two hours before my flight) saying sorry for the inconvenience your itinerary has changed. They added another stop to...

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3/19/2019 B Edwards

✅ Trip Verified | Medellin to Miami. Had my doubts about Avianca given the poor reviews posted on this site. Compared to European business class, they have a proper 2+2 set up with recline-able seats and headrests. Boarding was efficient for business class and Star Alliance Gold Members and families. Service was excellent with b...

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3/17/2019 Abdallah E, Airbus A330-200 (332) seat 31C

31 is a standard aisle seat,but my review is to comment that all seats in this A330 are really uncomfortable.Small seats all cramped,small aisles.