Azores Airlines


Customer reviews

10/20/2019 Daniel Dale

Not Verified | We had a flight booked Business Class from Toronto to Las Palmas. The day of the flight we received a call at 9:45am telling us our flight was cancelled due to a strike. They attempted to book us economy until I insisted that wasn’t right. They booked us on TAP Portugal to Lisbon for two days. We have paid for a ...

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10/4/2019 Lisa Carter

✅ Trip Verified | Lisbon to Toronto via Ponta Delgada. This was the worst airline I have ever flown. It must have low priority as the taxi rides and bus rides to the runways are long and times do not seem to be factored into the flight schedule. All flights were late. There was zero communication from staff. Upon asking we were...

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9/24/2019 A Davies

Not Verified | Azores to Boston. Do not fly this airline! I was stuck there for several days they had no flights going out of the island. When I asked when I would be able to get another flight they said they didn’t know. I was forced to purchase a ticket with Delta that cost $2000 each. I reached out to customer service they w...

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9/5/2019 Charles Burchill

Not Verified | Lisbon to Ponta Delgada. Just avoid this airline at all costs, that's all I can recommend. Rude crew, delayed. Bad customer service, Disgusting food. You would be better off flying travelling with another company including a low-cost airline.

8/26/2019 Georgios Vrontos

Funchal to Ponta Delgada. Half of the passengers got through the gate & on to the bus, then we had to go back to the terminal and start boarding again 15 minutes later. Finally we were on our way 45 minutes delayed. Flight on a Q400 they offered sandwiches with cookie and drinks and wine. Professional cabin crew.

8/19/2019 R Kasturis

✅ Trip Verified | Do not recommend this airline as their service is terrible. We flew Ponta Delgada to Lisbon and had connection in Lisbon with KLM. Ticket was sold with connection. When we tried to check in luggage all the way to Amsterdam it was refused even though SATA does have interline agreement with KLM. As result of it ...

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8/9/2019 Cheila Dos Santos

Not Verified | Fake advertisement of the ability to purchase additional baggage. 15 euros per kg. When I had originally purchased the ticket, it was made clear on the website that I would be able to purchase additional baggage. Today I was trying to complete my check-in and purchase the extra luggage however the website did no...

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7/23/2019 George Victoria

✅ Trip Verified | Terrible airline. Our flight from Ponta Delgada to Boston cancelled due to plane issues in Boston. We were told that we needed to stay in line until they wrote on names and phone number on a piece of paper then told to leave airport and they would contact us when our new flight would be booked. Waited 24hrs wi...

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7/19/2019 Shaelie McBride

Not Verified | Ponta Delgada to Lisbon. Do not trust this airline. My husband and I booked our trip to the Azores, from there we booked a flight from the Azores to Lisbon Portugal. We booked our flight with SATA airlines. We arrived at the airport to catch our flight to Lisbon only to receive an SMS text saying our flight was c...

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7/19/2019 N Caurtel

✅ Trip Verified | Ponta Delgada to Toronto. The worse flight and airline I have taken in my extensive 43 years of extensive travel. A 2 hour delay became almost a 6 hour delay in total between issues with crew, boarding, gate availability and more. The food was horrible, the crew were rude and the experience was terrible. On to...

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7/16/2019 D Garton

✅ Trip Verified | Flight cancelled but not told about it until I showed up at the airport even though they had my cell number and email address. I was sent to a very long ground service line staffed by one person. Despite holding a business class ticket out of Delgada to Boston, I was only given the option to fly middle row eco...

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7/15/2019 R Harkel

✅ Trip Verified | Terceira to Lisbon, cancel the flight and refuse to give compensation according to EU law. They refuse to take responsibility and lie to you. Perfect example how an airline should not be run.

7/3/2019 I Caneira

✅ Trip Verified | I flew Boston to Lisbon via Ponta Delgada on Tuesday, June 25th. I was flying with 4 other people, and my daughter purchased four of the tickets (mine and three others together). When we checked in at Logan, the agent tagged the bags incorrectly. When I got to Lisbon on Wednesday, my bag did not, and no one co...

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6/5/2019 M Kristan

Not Verified | I was concerned when I read so many poor reviews but if anything it prepared me for the worst which did not happen. Flight was on time. Check in a breeze. Plane was spotless and better leg room than some airlines. I never expect fine dining on planes so I prepare by bringing some snacks. In saying that - the food...

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5/14/2019 C Bartilon

✅ Trip Verified | Ponta Delgada to Ile de Terceira. A deplorable company, which canceled our tickets without telling us (not an email, not a message), then resell them and tell us the day of boarding that the plane is full. A contemptuous customer contact, no help, no advice, no refund proposal. This setback has made us miss a ...

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5/10/2019 T Lanner

✅ Trip Verified | Terceira to Ponta Delgada. After a delay on Terceira we were stuck for 7 hours. Our vacation was seven hours short because of the delay. According to European law you should receive compensation for this. After 5 months I only received an email back from the airline with just an excuse. I transferred the furthe...

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5/3/2019 S Wilson

✅ Trip Verified | FNC-PDL-YYZ, May 1 2019. A Great Experience. Easy online check in, friendly baggage drop off at Madeira airport where flight left early. Airbus 320 and 321 planes on both segments were clean. Cabin crews were efficient and cared about all passengers. Lunch service on the first 2 hour segment included an OK sand...

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5/2/2019 S Partani

✅ Trip Verified | Toronto to Lisbon. My experience was a rather good one. Flights were on time, the food was decent, there was enough leg room for my 5'11 self. The only issue I had was trying to get in touch with customer support (which I never managed to do via phone) but they were able to fix my issue at the gate so all was ...

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4/29/2019 B Kazz

✅ Trip Verified | Lisbon to Ponta Delgada via Toronto with SATA International. The aircraft had a change which wasn't mentioned during purchase or at any time ahead of landing, followed by hours on the tarmac here without explanation. This flight should have landed in final destination by now but still on tarmac. Entertainment s...

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4/17/2019 S Carmos

✅ Trip Verified | Boston to Ponta Delgada. Worst experience of my life, bought this ticket because it was the quickest route, they have canceled/changed my flight 4 times in the first 5 hours of travel. My flight will now be a total of 12 hours flying 22 hours of layovers. The staff at the check in is rude and no one answers th...

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