Azores Airlines


Azores Airlines Fleet

217 Azores Airlines reviews

7/3/2019 I Caneira

✅ Trip Verified | I flew Boston to Lisbon via Ponta Delgada on Tuesday, June 25th. I was flying with 4 other people, and my daughter purchased four of the tickets (mine and three others together). When we checked in at Logan, the agent tagged the bags incorrectly. When I got to Lisbon on Wednesday, my bag did not, and no one co...

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6/5/2019 M Kristan

Not Verified | I was concerned when I read so many poor reviews but if anything it prepared me for the worst which did not happen. Flight was on time. Check in a breeze. Plane was spotless and better leg room than some airlines. I never expect fine dining on planes so I prepare by bringing some snacks. In saying that - the food...

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5/14/2019 C Bartilon

✅ Trip Verified | Ponta Delgada to Ile de Terceira. A deplorable company, which canceled our tickets without telling us (not an email, not a message), then resell them and tell us the day of boarding that the plane is full. A contemptuous customer contact, no help, no advice, no refund proposal. This setback has made us miss a ...

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5/10/2019 T Lanner

✅ Trip Verified | Terceira to Ponta Delgada. After a delay on Terceira we were stuck for 7 hours. Our vacation was seven hours short because of the delay. According to European law you should receive compensation for this. After 5 months I only received an email back from the airline with just an excuse. I transferred the furthe...

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5/3/2019 S Wilson

✅ Trip Verified | FNC-PDL-YYZ, May 1 2019. A Great Experience. Easy online check in, friendly baggage drop off at Madeira airport where flight left early. Airbus 320 and 321 planes on both segments were clean. Cabin crews were efficient and cared about all passengers. Lunch service on the first 2 hour segment included an OK sand...

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5/2/2019 S Partani

✅ Trip Verified | Toronto to Lisbon. My experience was a rather good one. Flights were on time, the food was decent, there was enough leg room for my 5'11 self. The only issue I had was trying to get in touch with customer support (which I never managed to do via phone) but they were able to fix my issue at the gate so all was ...

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4/29/2019 B Kazz

✅ Trip Verified | Lisbon to Ponta Delgada via Toronto with SATA International. The aircraft had a change which wasn't mentioned during purchase or at any time ahead of landing, followed by hours on the tarmac here without explanation. This flight should have landed in final destination by now but still on tarmac. Entertainment s...

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4/17/2019 S Carmos

✅ Trip Verified | Boston to Ponta Delgada. Worst experience of my life, bought this ticket because it was the quickest route, they have canceled/changed my flight 4 times in the first 5 hours of travel. My flight will now be a total of 12 hours flying 22 hours of layovers. The staff at the check in is rude and no one answers th...

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4/2/2019 W Foster

✅ Trip Verified | YYZ-PDL-FNC. Easy on line check in and baggage drop at Pearson airport. The first leg on a new Airbus was 30 minutes late leaving and arriving but we caught up on the second leg and landed in Madeira on time. The connecting flight was on an old reliable Q400 turboprop. Both flights were full but crew was frien...

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4/1/2019 Angelo Menezes

✅ Trip Verified | Terceira to Lisboa. The flight departed a bit late, thus arriving 15 minutes late. No explanation or apologies offered. Still, the service was very good, staff were great, even when dealing with a medical emergency on board.

3/31/2019 Angelo Menezes

✅ Trip Verified | Santa Maria to Ponta Delgada. My first inter island flight. Boarding went well, staff were nice. The flight was uneventful, taking only 20 minutes. I would advise to ensure that flight magazines are well kept and not torn apart.

3/30/2019 Angelo Menezes

✅ Trip Verified | Ponta Delgada to Terceira. We were told to board and, while in the queue, were advised that there was an issue with the plane. Everyone was sent back to sit, but were kept informed. The plane was some 20 minutes late. Staff were very nice and helpful.

3/30/2019 Angelo Menezes

✅ Trip Verified | Lisbon to Santa Maria. My friend got an alert saying the flight was delayed, but I didn’t get anything. Later she got another alert saying the flight was back on time. The aircraft and crew were not SATA, but were professional and polite. Flight was good and a snack is provided.

2/2/2019 Peter Hohenadel

✅ Trip Verified | Toronto to Lisbon via Ponta Delgada. We chose SATA because it was inexpensive and Portuguese. We were scheduled to depart at 9:55pm on March 17 with a 1-hour layover in Ponta Delgada. We did not leave until 3am on the 18th and our layover was 9 hours. We did not think to keep our boarding passes at the time to...

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1/27/2019 Daniel Clarke

✅ Trip Verified | On 26th December I took a flight from Toronto with connecting flights in Porta Del Gado and Lisbon and a final destination of Seville, Spain. Unfortunately the Azores flight from Ponta Del Gado to Lisbon was delayed due to operational technicalities within the Lisbon airport, backing up the airport for most of...

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12/5/2018 H Dawes

✅ Trip Verified | Departure flight cancelled, moved back 1 day costing us additional hotel costs. And that was the nice part! On the return, flight delayed 8 hours! We take off, plane unsafe, return to Lisbon, chased down the runway by fire trucks. Sit up all night. Fly to Ponta Delgada early in the morning. No flights to Canada...

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11/30/2018 E Drivas

Not Verified | This airline is horrible. This was my husband and my first time to Portugal and first time flying with SATA Airlines. Not only was our flight delayed 9 hours, but when we finally got on, we took off and circled around then landed back in Lisbon. The reason for the first delay was because of technical issues. Know...

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11/6/2018 P Simpson

✅ Trip Verified | My first experience with SATA from Ponta Delgada to Madeira was a pleasant one. Check in effective. Flight on time, friendly service, clean aircraft, good coffee. Baggage delivered quickly on the belt.

10/31/2018 Nicholas Botelho

Not Verified | This was my return leg to Boston, as I flew into Ponta Delgada via TF Green / Rhode Island Airport in Providence via a A321neo, on their only A330 with its whale livery. Needless to say, Azores Airlines, as they are advertised as that, need to improve on some fronts. In flight entertainment was shallow for a 5 ho...

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10/13/2018 M Kelly

✅ Trip Verified | Toronto to Ponta Delgada. Our flight was due to leave Toronto for Ponta Delgada, Azores at 9:15 pm but just before leaving for the airport, I learned it had been cancelled. We were put on a flight to Montreal, early the next morning, arriving at 9:30 in time to catch SATA's 11:45 flight to Ponta Delgada. That f...

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