bmi Regional


Customer reviews

2/10/2019 S James

✅ Trip Verified | The flight was ok - Cabin staff nice and helpful, but there are some problems: - my baggage was delayed and I am not happy about the communication round it, I sent e-mails asking about my luggage but never got a reply (this may be handled by a subcontractor but they should make sure the subcontractor does a goo...

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1/19/2019 J Tarjana

✅ Trip Verified | Brussels to Bristol. My boyfriend and I arrived at the day of the flight to the airport when they told us, at the security gate, that our flight got cancelled. We had to wait 8 hours at Brussels airport and then, we flew to Birmingham. Our original flight was to Bristol. From Birmingham, we had to pay from our...

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12/20/2018 F Gorley

✅ Trip Verified | East Midlands to Brussels. Flight to and from Brussels without any issues. Check in relatively quick and no queues at airport on way there. Onboard, seating was fine with a 1-2 cabin layout. Free refreshments and a small snack. Essentially ok for a short flight. Aircraft themselves are on the older side showin...

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11/22/2018 B Marden

✅ Trip Verified | Hamburg to Bristol. Pretty much guaranteed delay again from BMI my route to work in Germany gets hit by BMI delays on outbound and return flights. I have persuaded the crewing office to let me catch a train from Plymouth to London Paddington then Heathrow express to airport to avoid using BMI from Exeter or B...

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10/30/2018 N Howlett

Not Verified | Bristol to Paris. What a totally charmless and unreliable airline this is. I can’t even remember a Bmi regional flight from Bristol that was on time, which clearly makes them unsuitable for business purposes. We’re now 1 hour 25 minutes late and just been served a litany of excuses that fail to engender any sense ...

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10/23/2018 Kurt Stadlmair

✅ Trip Verified | it is the only connection that safes me from driving to Berlin Tegel to fly to Munich, I wanted to use British Midlands from Rostock to Munich. However the first booking I had was outbound 27.7. from Rostock. The takeoff was 2 Hours delayed, the arrival in Munich too. I lost my reservation at the car hire and ...

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9/20/2018 Dave Jones

✅ Trip Verified | The flight Paris to Bristol in April was cancelled because the captain didn't like the look of something on the plane. Instead of an early flight we eventually got to Bristol after midnight, not much use for the work planned that day. Their way of fooling you is simple: agree quickly that you deserve the 250 e...

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9/15/2018 G Thompson

✅ Trip Verified | Flight cancelled on 6th May with no reason given, this was after I had checked my bag in and was sitting at the departure gate. Ground crew at Stanstead (not BMI) was extremely helpful and gave out contact details for compensation and reimbursement. This was applied for on the 8th May 2018. After numerous email...

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9/14/2018 N Turner

Not Verified | Hamburg to Bristol. Always late which they blame on air traffic control. No info at gate stating delay, have to rely on flight stats. Always park miles away from terminal so long bus journey to and from aircraft

9/10/2018 Stu Norman

Not Verified | I was supposed to fly on the 06:25 flight from Newcastle to Brussels for a connecting flight to Slovenia. The incoming flight on the Sunday had been cancelled but I received no warning. I got to the airport at 5am to find out the flight was delayed by almost 6 hours. The young lad on the desk couldn't offer any h...

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7/21/2018 B Reade

✅ Trip Verified | Paris to Bristol. Friday 20 July flight from CDG T3 was delayed and eventually cancelled after three hours. I only realised something was happening when l noticed some of the passengers were getting on the airport bus and when I enquired what was happening, the ground crew told us to go to T2A to get the 21:45...

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7/20/2018 B Morton

✅ Trip Verified | Bristol to Paris. Upon checking in, found out that my return flight had been cancelled and I had been automatically moved onto another flight (15hrs earlier). This meant I ended up losing a full day of my holiday and was informed the cancellation was due to low passenger numbers on the return flight. No notifi...

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7/20/2018 P Reid

✅ Trip Verified | Stansted to Derry. They often cancel or delay flights and no customer service. Call centre only open basic office hours and not when you need to speak to someone. 60 daty average response time to emails and no help at the airport. No real people or staff to assist. Worst airline ever booked with.

6/13/2018 M Beale

✅ Trip Verified | Stansted to Derry . Nice old fashioned regional airline! No extra charges for baggage, reserved seats or emergency exits. Comfortable regional jet in 1-2 configuration and plenty of leg room. Once flight attendant managed to serve the whole cabin with a complementary drink and snack an hour, offering second dr...

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6/13/2018 B Rease

✅ Trip Verified | We were due to fly out from Stansted to Derry on 28th May. We woke at 05:00 to find we had received a text cancelling our flight. No explanation or excuse was given, just a one liner "Your Flight is cancelled". When checking the website, the same was seen, no link, to what to do next, no sorry, no refund infor...

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6/4/2018 W Leiters

✅ Trip Verified | A last minute cancellation of our flight from Munich to Bristol meant our family of 4 (inc. a 2yo and a 6yo) was re-routed via Frankfurt. No explanation was given for the cancellation and we were already at the gate when we were notified. The Lufthansa Service desk staff described such cancellations as "routin...

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5/22/2018 C Heller

✅ Trip Verified | Stansted to Derry. This is a most efficient service, with every aspect of it being handled professionally. I love being able to check a (large) bag in, and not having staff say that it is too big, too heavy etc. The air stewardess on my flight was so accommodating to people who had difficulties with managing t...

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5/17/2018 Caroline Brooks

❌ Not Verified | Return flight to Bristol from Gothenberg 20/03/18 pulled, told incrementally 1-2 hours at a time of delays from midday until finally at 22.30 we were herded on to bus from gate to plane & promptly back again. Continual stories told by Menzies staff (no BMI staff at the airport)that planes were arriving from 3 a...

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5/3/2018 A Gastin

✅ Trip Verified | East Midlands to Brussels. Customer services are not flexible at all and aggressive through the phone. Two weeks before the flight day I have contacted them to change a name on the ticket. Impossible because of company policy. This means I will fly with a seat free next to me. Even offering to pay for administ...

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2/27/2018 Chris Abbott

✅ Trip Verified | Brussels to East Midlands. Another last minute cancellation. Unfortunately BMI Regional does not value its customers sufficiently to even contact them and advise them of cancellations. Customer Service has not responded on any previous occasion and correspondence with the CEO is a waste of time and effort. Ext...

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