✅ Trip Verified | Ho Chi Minh City to Phnom Penh. An unprofessional airline who charges extortionate costs for check in baggage. We booked our flights from Ho Chi Minh City to Phnom Penh under the assumption that check in baggage was included as it appeared that it was included on their website (we read the policy). When we checked in at the airport, we were told that we had to pay 65 USD each to check in our bags which were less than 15kg. This meant that the cost of our tickets basically doubled. There's a lack of clarity and transparency on their website. Beware when booking with them!!! The plane itself was very old. I would not recommend booking with them.
✅ Trip Verified | Ho Chi Minh to Phnom Penh. By far the rudest most disrespectful customer service I have ever faced. First, they weigh your cabin bag because of a 7kg weight limit which they charge you $20 if you go above even in the slightest. They required me to pay them exclusively in dollars. I went to get the money from a Currency Exchange. The airline staff refused my $20 bill because it looked ‘too old’. They accepted I pay in Dong. I did not have change so gave them 500,000 Dongs which they refused to give me change for. This is stealing. Abysmal customer service. I will never fly with Cambodia Angkor Air again.
Not Verified | Flew from Siem Reap to Sihanoukville with Cambodia Angkor Air - no problem with check in or flights but discovered after we arrived at our destination that my suitcase had been badly damaged. Numerous emails to the Airline help desk has been extremely frustrating and totally unsatisfactory! The latest claim being that it is not the airlines fault but the airport’s responsibility? I pointed out my contract is with the airline and not their subcontracted baggage handler. Any tips to progress my claim for compensation for damage appreciated.
✅ Trip Verified | Siem Reap to Da Nang. What an awful airline. I booked my flight months in advance and it wasn't cheap. At nearly $200 per ticket (I bought two) for a flight that was only an hour, I was already unimpressed, but it was the only option at the time. I triple checked luggage and it said I was eligible for 23KG for an international flight in economy class, which I booked. My first issue was that I never even received a confirmation email. After emailing them asking where it was, they said I was confirmed, yet still never sent an email. We got the airport with 2.5 hours to spare. The gate was supposed to open 2 hours prior to departure, but they were about 35 minutes late (they were there, just too busy chatting with each other). We checked in and were told luggage wasnt included with our ticket. U I have proof, its on the site, clear as day. However, I didn't actually have a confirmation email, just an email from a random person in customer service. They told me it was $5/KG. After arguing with the person at the desk for about 20 minutes, my husband decided it was best we not get arrested in Cambodia and agreed to pay the $200+ (with the plan to fight it with our credit card company since we could prove luggage was included). We handed over our card and the guy at the desk literally laughed in our face. He told us the airline does not accept credit cards. How do they not accept credit cards when we paid for our tickets with a credit card? He had no explanation. It was clear we were being extorted and after too long of arguing, we had to go get cash from an ATM and pay the money. Once on the plane, every single person working there was rude. No water/drinks of any kind were served and no forms were passed out for landing.
✅ Trip Verified | Ho Chi Minh to Siem Reap. When I tried to check in, they told me “there is no more seats, we are sorry. We will give you 50 dollars.” I had only one day in Siem Reap to tour Angkor Wat. I got all the plans, the car, the tour guide, arranged according to the 8:30 flight.
✅ Trip Verified | Phnom Penh to Siem Reap. Awful airline. Should have taken heed of the other reviews! Ground service, especially check-in, is the rudest I’ve ever encountered, especially suprising for the Far East whose customer service is usually excellent. We had pre-paid directly with the airline for extra baggage and to choose our seats. The check in agent couldn’t acknowledge this and instead insisted we moved 2kg of luggage between packed cases there and then right in the check in queue. She either didn’t understand English (or pretended not to) or seemed to take great pleasure in making us do this completely unnecessary task. Flight itself very basic and definitely nothing to write home about. I was concerned with some of the cabin fittings appeared broken, seat belt signs weren’t working along the left hand side of the plane and my seat would not stay in the upright position. Of course this doesn’t mean there are safety issues but I wouldn’t personally like to take a chance. No one at this airline seems to be happy which is strange as Cambodia is a wonderful country where everyone seems eager to please. There are many other options on this route, please use one of the others!
✅ Trip Verified | Da Nang to Siem Reap. Try to avoid this airline at any cost! Flight was really expensive, but the worst happened at the airport. No option to check in baggage online and they charged 65 dollars for bag with terrible service. Other people had the same problem. Also you can only pay cash. Of course, so they can put it easily in their own pockets. The worst airline in the world by far. Very upset. Dont take your client for idiots. Same flight with VN Airline (share code). For same price 20kg baggage allowance.
✅ Trip Verified | Upon checking in for our flight from Sihanoukville to Ho Chi Minh City we were told that we could not proceed with our check in because we did not have Vietnam Visa to enter the country and when we explained that we were connecting onward to Hong Kong on another airline we were told that we still needed the visa because we were travelling on a low cost airline (VietJet Air) and not connecting onto Vietnam Airlines their partner. So, we had to apply for an emergency visa letter issued in 15 minutes for $90 us each and then once we landed in Vietnam we had to go to the visa office and pay another $50 US each for the visa. We then connected onto Hong Kong having spent 3 hours in Vietnam and spent $280 US for a visa we should never had needed in the first place. There is nothing on their website that says anything about this procedure if you are not booking with their partner. It is shameful and ridiculous both on the part of the airline and on the part of Vietnam and their visa system. Do notbook with this airline if you are travelling through Vietnam or with VietJet Air either as there is no information about this on their website either. I hope this review saves someone else a lot of trouble.
Siem Reap to Ho Chi Minh City. Try to avoid this airline at any cost! Flight was really expensive, but the worst happened at the airport. No option to check in baggage online and they charged 135 dollars for two bags with terrible service. Other people had the same problem. Also you can only pay cash. Of course, so they can put it easily in their own pockets. The worst airline in the world by far. Very upset.
✅ Trip Verified | Three weeks ago I flew Phnom Penh to Guangzhou with no problems at all and today it was exactly the same. The flight left and arrived on time, our luggage was accepted without complaint, the plane was new and clean and seats comfortable. They even blocked out the middle seat so my partner and I had three seats between us. Very nice! I'm sorry that people have had bad experiences with K6. There were no problems at our end.
✅ Trip Verified | Guangzhou to Phnom Penh. The plane was new and clean and the seats comfortable [if slightly compact]. The staff were friendly and helpful. Our included luggage was carried without problem. We left and arrived exactly on time. Although food and beverages are not included on this 2.5 hour flight, a cup of coffee is $1.5, so not exactly expensive. And the ticket price was extremely reasonable.
Not Verified | I was flying from Ho Chi Minh City to Siem Reap and needed to book a extra luggage. First: Their website is terrible. Until you figure out how to book extra luggage is so difficult! Then, the transaction did not work. Of course on a first sight we think that may be a problem with the card. But after checking with the bank and trying three other different cards in different browsers, the transaction still did not work likely because of a problem with the website. Tried to reach them via email, via social media and via phone. Nobody seems capable to understand that their website has an issue. The website is so slow that does not load the bank security check page, than the transaction fails. Tried to explain them by phone and also said that I could not go until their office that is really outside of the city center. Simply the solution that they gave to me was to pay 5 dollars per kilo! Terrible client support!
✅ Trip Verified | Da Nang to Siem Reap. Two couples booked separately. Two couples had the same experience. We had both chosen Economy Saver which gave us baggage allowance of 25 kg and paid by credit card. When we booked in, we were told we had no baggage allowance and that we each couple would have to pay $240USD - cash. This was at the end of an almost four week holiday and the last four days was totally paid for so we had little cash much less American Dollars. They would not accept Australian dollars at first. There were not ATM facilities at the airport and we'd used most of our cash. The staff couldn't give a hoot and just left us - four elderly people floundering thinking we'd have to stay in Vietnam. We were so stressed and embarrassed in front of a queue of others. We need not have worried, we were not the only people to be scammed by this airline. We managed to dig up the cash - no receipts. The plane was a very old turbo prop. Many seats were damaged and people on the plane seemed to be back packers with mounds upon mounds of carry on luggage. Some, by our estimation, was well over 20kg. The flight staff never came near us on an over 2 hour flight. No water, no checking lockers, seats - nothing.
✅ Trip Verified | Absolute worst airline I have ever used. I've flown about 50 airlines and have never ever seen such an airline. They charge you 5USD per ONE kilo of weight which is absolutely ridiculous. I'm traveling as a teacher so my suitcase contained teaching material and books. It cost over $100 to send my bag which is more than my ticket. My bag better be riding first class and get a glass of wine on the way there. The airline staff was rude and bothered by my existence. They had me take stuff out of my bag to put on my carry on which was embarrassing. I'm am easygoing person usually but have never been treated this was. I wouldn't wish this treatment on anyone. it only cost $15usd to take a bus from Phnom Penh to Ho Chi Minh. I would rather walk than take this airline again.
✅ Trip Verified | Sihanoukville to Phnom Penh via Siem Reap. After choosing the closest waiting time for the connecting flight, yesterday I have been told that my flight has been cancelled for no reason at all. My replacement connecting flight requires me to wait 5.5 hours at Siem Reap airport. It is a very small airport with no lounges as well as I have had engagement at Phnom Penh which needs to be cancelled, as the next day early I will be catching a flight to go back to Australia. I requested to cancel my tickets and to get a full refund but it has gone to deaf ears. Never use this airline.
✅ Trip Verified | Siem Reap to Phnom Penh. Based on previous reviews, I was doubtful whether Cambodia Angkor Air is a valid airline. One week before the flight I received an e-mail that my departure will be delayed for one hour. The day of my flight the delay of my flight was one hour, in accordance with the e-mail they sent me. Although my baggage was excess (5 kilos above the limit), I was not charged for it. The seats were comfortable. As the flight was short, they did not serve as meal or drink; however, they could offer a small bottle of water.
✅ Trip Verified | Siem Reap to Ho Chi Minh City. We flew with Cambodia Angkor Air and were ripped off powerfully. When we checked in at the airport we were told that we can not give up baggage and every kilo costs US $5. Never again Cambodia Angkor Air that's for sure!
✅ Trip Verified | Flew Sihanoukville to Ho Chi Minh with Cambodia Angkor Air. To counter the complaints about the high prices, they have started offering discounted fares with a restriction that checked luggage is not included. But where you could expect to pay a nominal flat fee in the US ($15 or $20), they are charging $5 per kg. We just paid twice as much to check our bags as we did for the tickets. There was no way to find the checked bag price in advance. It is robbery.
✅ Trip Verified | Ho Chi Minh City to Phnom Penh. Avoid this airline. Ticket price is monopolized and at a very unreasonable price, for a short distance flight across one border, ticket price is around 150$ on a small turboprop aircraft. My flight was delayed 4 hours without notice to passenger and then just 30 minutes before boarding another hour of delay, for a flight of less than one hour we are spending 6 hours for one flight. This is before even getting in the airplane. Totally unacceptable.
✅ Trip Verified | Beijing to Siem Reap on February 3. Luckily got a seat next to the emergency exit, so the space for leg was fairly enough (in comparison, the ordinary economy class seats were quite difficult to sit for me). Food and beverage were not included, had to pay for them if needed. Blanket not provided too. The crew were polite but their communication skill in English can be improved. The plane, an Airbus A32 1(registration XU-350), can be accepted though it wasn't cleaned thoroughly after previous flight, I even found some garbage squeezed between tray table and the seat in front of me, which probably due to the high frequency use of the plane(about 4 flights per a day).