Cambodia Angkor Air

Customer reviews

7/21/2019 Cassie Jian

Not Verified | Ho Chi Minh City to Phnom Penh. The worst experience I’ve ever had with an airline and we didn’t even get on the plane. Customer service is nonexistent and their website is all over the place, giving different and incorrect information. After reading reviews from countless others that had issues with baggage weig...

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5/30/2019 P Lang

✅ Trip Verified | Ho Chi Minh City to Phnom Penh. An unprofessional airline who charges extortionate costs for check in baggage. We booked our flights from Ho Chi Minh City to Phnom Penh under the assumption that check in baggage was included as it appeared that it was included on their website (we read the policy). When we che...

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5/10/2019 P Gordon

✅ Trip Verified | Ho Chi Minh to Phnom Penh. By far the rudest most disrespectful customer service I have ever faced. First, they weigh your cabin bag because of a 7kg weight limit which they charge you $20 if you go above even in the slightest. They required me to pay them exclusively in dollars. I went to get the money from a ...

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4/8/2019 Kenneth Wardrop

Not Verified | Flew from Siem Reap to Sihanoukville with Cambodia Angkor Air - no problem with check in or flights but discovered after we arrived at our destination that my suitcase had been badly damaged. Numerous emails to the Airline help desk has been extremely frustrating and totally unsatisfactory! The latest claim being...

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3/26/2019 G Schatz

✅ Trip Verified | Siem Reap to Da Nang. What an awful airline. I booked my flight months in advance and it wasn't cheap. At nearly $200 per ticket (I bought two) for a flight that was only an hour, I was already unimpressed, but it was the only option at the time. I triple checked luggage and it said I was eligible for 23KG for...

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3/17/2019 G Yi

✅ Trip Verified | Ho Chi Minh to Siem Reap. When I tried to check in, they told me “there is no more seats, we are sorry. We will give you 50 dollars.” I had only one day in Siem Reap to tour Angkor Wat. I got all the plans, the car, the tour guide, arranged according to the 8:30 flight.

3/7/2019 Arthur Jackson

✅ Trip Verified | Phnom Penh to Siem Reap. Awful airline. Should have taken heed of the other reviews! Ground service, especially check-in, is the rudest I’ve ever encountered, especially suprising for the Far East whose customer service is usually excellent. We had pre-paid directly with the airline for extra baggage and to ch...

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2/5/2019 Sebastien Trubert

✅ Trip Verified | Da Nang to Siem Reap. Try to avoid this airline at any cost! Flight was really expensive, but the worst happened at the airport. No option to check in baggage online and they charged 65 dollars for bag with terrible service. Other people had the same problem. Also you can only pay cash. Of course, so they can p...

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1/30/2019 D Gardiner

✅ Trip Verified | Upon checking in for our flight from Sihanoukville to Ho Chi Minh City we were told that we could not proceed with our check in because we did not have Vietnam Visa to enter the country and when we explained that we were connecting onward to Hong Kong on another airline we were told that we still needed the vi...

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12/31/2018 James Spencer

Siem Reap to Ho Chi Minh City. Try to avoid this airline at any cost! Flight was really expensive, but the worst happened at the airport. No option to check in baggage online and they charged 135 dollars for two bags with terrible service. Other people had the same problem. Also you can only pay cash. Of course, so they can put ...

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12/14/2018 Damon Kowarsky

✅ Trip Verified | Three weeks ago I flew Phnom Penh to Guangzhou with no problems at all and today it was exactly the same. The flight left and arrived on time, our luggage was accepted without complaint, the plane was new and clean and seats comfortable. They even blocked out the middle seat so my partner and I had three seats...

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11/20/2018 Damon Kowarsky

✅ Trip Verified | Guangzhou to Phnom Penh. The plane was new and clean and the seats comfortable [if slightly compact]. The staff were friendly and helpful. Our included luggage was carried without problem. We left and arrived exactly on time. Although food and beverages are not included on this 2.5 hour flight, a cup of coffee...

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10/3/2018 Mariana Santos

Not Verified | I was flying from Ho Chi Minh City to Siem Reap and needed to book a extra luggage. First: Their website is terrible. Until you figure out how to book extra luggage is so difficult! Then, the transaction did not work. Of course on a first sight we think that may be a problem with the card. But after checking with...

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9/28/2018 A Barker

✅ Trip Verified | Da Nang to Siem Reap. Two couples booked separately. Two couples had the same experience. We had both chosen Economy Saver which gave us baggage allowance of 25 kg and paid by credit card. When we booked in, we were told we had no baggage allowance and that we each couple would have to pay $240USD - cash. This ...

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9/14/2018 Savanna Beckner

✅ Trip Verified | Absolute worst airline I have ever used. I've flown about 50 airlines and have never ever seen such an airline. They charge you 5USD per ONE kilo of weight which is absolutely ridiculous. I'm traveling as a teacher so my suitcase contained teaching material and books. It cost over $100 to send my bag which is ...

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9/8/2018 S Lahisto

✅ Trip Verified | Sihanoukville to Phnom Penh via Siem Reap. After choosing the closest waiting time for the connecting flight, yesterday I have been told that my flight has been cancelled for no reason at all. My replacement connecting flight requires me to wait 5.5 hours at Siem Reap airport. It is a very small airport with ...

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9/5/2018 Theodoros Chatzidamianos

✅ Trip Verified | Siem Reap to Phnom Penh. Based on previous reviews, I was doubtful whether Cambodia Angkor Air is a valid airline. One week before the flight I received an e-mail that my departure will be delayed for one hour. The day of my flight the delay of my flight was one hour, in accordance with the e-mail they sent m...

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5/30/2018 Andreas Daum

✅ Trip Verified | Siem Reap to Ho Chi Minh City. We flew with Cambodia Angkor Air and were ripped off powerfully. When we checked in at the airport we were told that we can not give up baggage and every kilo costs US $5. Never again Cambodia Angkor Air that's for sure!

3/30/2018 M LaFrance

✅ Trip Verified | Flew Sihanoukville to Ho Chi Minh with Cambodia Angkor Air. To counter the complaints about the high prices, they have started offering discounted fares with a restriction that checked luggage is not included. But where you could expect to pay a nominal flat fee in the US ($15 or $20), they are charging $5 per ...

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3/17/2018 M Huong

✅ Trip Verified | Ho Chi Minh City to Phnom Penh. Avoid this airline. Ticket price is monopolized and at a very unreasonable price, for a short distance flight across one border, ticket price is around 150$ on a small turboprop aircraft. My flight was delayed 4 hours without notice to passenger and then just 30 minutes before b...

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