Caribbean Airlines


Customer reviews

10/10/2019 Vidyanand, Boeing 737-800 (738) seat 13A

I find the seat very comfortable and relaxing. Nice legroom for my height but the aircraft lacks modern amenities to keep you occupied for lengthy flights.

10/3/2019 R Galioto

✅ Trip Verified | New York to Montego Bay. Flight time was 7 am. After 9 am we were told the flight may not leave as there is a technical problem. The communication between the company and its customers is less than poor. Finally around 1130 we went from not leaving to departure soon. We don’t live near the airport, we left at 1...

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8/4/2019 K Malton

✅ Trip Verified | New York to Port of Spain. The worst customer service. My bag never arrived from JFK to Trinidad, I made a report upon my arrival and was told that they would call me once the bag was found and they would send it to me at my final destination, Antigua. Three days later, I had made more than 40 calls to the air...

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2/13/2019 Allan Cox, ATR 72-600 (AT7) seat 9C

Very comfortable and spacious cabin!

12/12/2018 Ann Powder

Not Verified | I made reservations for my daughter and her husband to Tobago, however when the email arrived her name was spelt incorrectly. I then called to make the change, I was put on hold at least four times, each lasted at least 10 mins. I was told all of the times that I had to wait on a supervisor's report of the record...

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11/10/2018 J Keale

✅ Trip Verified | New York to Montego Bay. I bought a 2 way ticket on Caribbean Airlines. Before my return trip I received an email from the airline saying that my flight was cancelled and I was reaccommodated on a flight the following day. I was not able to travel on the date they gave me so I called more than a week before th...

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10/8/2018 Richard Ramatally

✅ Trip Verified | Traveled from Miami to Port of Spain on a Boeing 737-800. Check in was smooth and quick. Purchased a Caribbean Plus seat, 9C. As a member of Caribbean Airlines club, check in process is via the business class counter. I proceeded to the LATAM club. This club was very clean and offered light snacks, free wifi, ...

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8/22/2018 T McKenzie

✅ Trip Verified | Newark to Georgetown via Port of Spain. Check in staff in Newark misinformed me about my bags being checked all the way through to Georgetown, I bought duty free in EWR and it was a hassle getting it through Port of Spain. Staff at front desk made me wait until they were ready to walk me through the gates. On...

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7/2/2018 Anneke Frijlink

Not Verified | New York JFK to Port of Spain. Horrible, they changed our flight 5 times before we even boarded. The result was a different date and a very inconvenient red eye. No flexibility at all, no refunds at all. Never again

6/19/2018 P Berthelsen

Not Verified | Due to fly Trinidad to Tobago with Caribbean Airlines. Terrible airline. Flights are leaving every 30 minutes to the same destination (interisland) and instead of sending the next flight on the next plane, ours has been delayed. 2 hours and counting. 3 flights have left with later departure times than ours. Same ...

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6/15/2018 Christian Maharaj

✅ Trip Verified | Port of Spain to New York. A wonderful experience from Caribbean Airlines, the flight departed on time and arrived before scheduled on the trip up. The seats were comfortable and the food was good, in my opinion there is no competition to Caribbean's food. The flight attendants were very friendly and attentive...

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5/25/2018 S Dalton

✅ Trip Verified | New York JFK to Port of Spain. The worst service all around except for the one lady who gave me a smile on the way back to NY. Went to Trinidad for 2 days to attend a funeral so tickets were booked at last minute. After calling several times to their customer service line I was given a price that was higher th...

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4/9/2018 S Maharaj

✅ Trip Verified | Port of Spain to New York JFK. I am a very frequent flyer with Caribbean Airlines for the past 2 years I have taken approx 10 round trip flights with them which got me to their silver tier rewards status. I was supposed to be entitled to 4 upgrades to first class and free tickets based on my mileage. The most ...

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4/6/2018 D Warne

✅ Trip Verified | New York JFK to Georgetown. Miserable experience with Caribbean Airlines. The check-in agents at JFK were disrespectful - not a single smile, didn’t want to use my credit card for my 2nd luggage because it was too many fields to enter into the AR system. The airplane is very antiquated. For example, the cloth...

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2/14/2018 E Barcy

✅ Trip Verified | Port of Spain to Kingston. I think that the menu for this airline should be revised. To have sandwiches as cold as the air conditioning unit is not the best and even if as a cold sandwich the bread is usually dry. The hot meals (breakfast) specifically the potatoes with a bun are both dry, I'm unsure if the eg...

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2/12/2018 G Read

✅ Trip Verified | Flew Georgetown to Port of Spain. First leg of Georgetown to Toronto was excellent. I found out someone had bumped me out of my aisle seat and I was now in a window seat but check-in staff were excellent in trying to find a solution. Boarding was early and smooth - funny how efficient things are when no rush! C...

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2/11/2018 G Read

✅ Trip Verified | This should have been one review as I purchased a ticket from Georgetown through to Toronto. However on arrival in Trinidad we were told we would have to deplane and change aircraft. In any other airport it would be simple. Not in Trinidad! Zero ground staff and we waited in a queue for 30 minutes and only afte...

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1/11/2018 W Richards

✅ Trip Verified | New York to Montego Bay. By far the worst experience ever. Yesterday was a day just like any other. I walked in to JFK receiving notification that the terminal was flooded and it is partially closed. I walked up with my daughter 2 years old and my mother in law who was in a wheelchair. The receptionist was very...

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12/31/2017 N Dahula

✅ Trip Verified | Port of Spain to Georgetown. This is by far the worst airline ever dealt with. Up to date no compensation, I was telling myself I wouldn't take the airline ever again but I did because I needed to get to Guyana. They lost the stroller seat which was declared missing on June 27th and up to date, did not find it...

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10/23/2017 C Ward

✅ Verified Review | Toronto to Port of Spain. Wonderful service from the ground up. Check in was fast and efficient at Pearson Airport. Flight was on time. The crew were warm, professional and smiling and chatting with passengers. The head flight attendant and one of the other FA's I have encountered on previous Caribbean Airl...

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