Cayman Airways

Customer reviews

8/17/2019 L Neale

✅ Trip Verified | New York JFK to Grand Cayman. Don't even think about flying Cayman Airways until the Max 8 are back in the air. They are currently flying a schedule that they can't possibly make and the delays are long! No TV's or WIFI available.

8/11/2019 S Heale

✅ Trip Verified | New York to Grand Cayman. When we flew into this country, we had a wonderful experience. Flying back however, was the worst flying experience I’ve ever seen. We were met at the check in counter by the rudest woman I have ever met in my life. She not only rolled her eyes about a dozen times, charged us the inco...

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8/5/2019 Tammy Perez

✅ Trip Verified | We were on a 7:50 am flight to go to Miami with quick stop in Grand Cayman. We had a day of lies (need a part, sending extra planes, you’re on the next flight, etc). It took 14 hours to board our flight then another 30+ minute wait because of ‘incorrect paperwork’. 30 minute flight then another 90+ minute wait...

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8/2/2019 A Kent

Not Verified | Don't fly Cayman Airways. 12 hour delay, communicated to us every few hours, because the flight crew had to rest. Been in the airport 12 hours now, with no reliable take-off time, and no offer of compensation for a full day missed of vacation. The customer service is atrocious! Upon further research I have learne...

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6/10/2019 Taylor Weil

✅ Trip Verified | Grand Cayman to New York. I fly more than most most people, typically 6-8 a months between work and personal purposes. This airline has by far been the worst airline experience I have had. They kept the cabin lights on through out the duration of the flight and it was an evening flight. The flight attendants d...

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8/18/2018 J Leason

✅ Trip Verified | Roatan to New York via Grand Cayman. Worst airline ever! Flight delayed for 7 hours, deviated and had to land in North Carolina because it had no fuel, we were stuck inside the aircraft at the airport multiple hours and they didn’t have even water! Worst experience flying ever and I would not recommend this ai...

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12/28/2017 Tony David

✅ Trip Verified | Grand Cayman to Miami. We are very disappointed at check in. There is a special lane for business class but no one comes to service us at all. They just let us standing without any attention. If you want to open just one lane, so close the business class lane! We pay extra money for what?

1/2/2017 B Connor

✅ Verified Review | Grand Cayman to Little Cayman return. This was a great experience. Flights were on time. Both pilots were friendly. Seats were small, but adequate. No cabin service, but the flights were 22 and 30 minutes. Really fun! If you're looking for a posh, first class experience, then this isn't for you. But for thos...

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7/28/2016 N Krain

✅ Verified Review | Leaving Grand Cayman the flight was delayed over 3 hours, I'm finding out now that delays are a normal part of doing business for Cayman Airways. I was forced to miss my connecting flight out of Tampa and was forced to pay an additional $1,700 to cover the cost. Cayman Airways would not reimburse the cost. T...

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2/24/2016 David Shaulis

Our return from Grand Cayman to Chicago O'Hare departed two hours late. The airline offered only that the jet was two hours late when it left O'Hare. When we finally left Grand Cayman, the cabin was very cold and the crew was not able to turn the heat on. Passengers who asked for a blanket were charged $5.00! I asked a steward a...

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1/17/2016 W Foster

An airline has a duty to post departure and arrival times correctly, and be on time according to the schedule. During my first and only experience flying with Cayman Airways, they failed to meet these standards, on both the outbound flight and return flight in what one would expect to be a short, easy flight from Tampa to Grand ...

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8/13/2014 L Roestad

Flew from Miami to Havana via the Caymans. 1.5 hrs and 45 min flights. Very nice check-in staff in MIA - helpful. Nice flights in old but well kept 737-300. Cabin crew middle aged smiling and professional on both flights. Lots of Cubans on flight = lots of luggage. Ground staff obviously knows this and it seemed like one baggage...

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7/23/2013 Mia Payne

We have been vacationing to the Cayman Islands for years. We love the place. This was the first year we flew Cayman Air from DFW since they started direct flights which we thought was wonderful. Our departure flight was somehow 3 hours late. We arrived almost at 11pm. We had a return flight at 8am. We got up at 5 am to be at the...

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2/19/2013 Andre Franca

HAV-GCM-LCE. Flight from Cuba packed flight was delayed they offered free drinks and you don't pay for the checked bag. Seats are ok aircraft ageing and smelly. The crew on the first leg was fine many Cubans on board and only one crew could actually talk in Spanish second leg quite empty crew less friendly and seemed lost. Would...

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6/16/2008 F Plona

GCM-MIA connecting to a intercontinental flight 7.20 am departure a very pleasant surprise as you walk to the plane 737-300 a brand new livery the interior is fully refurnish standard configuration economy seat are very comfortable with lots of legroom 32 breakfast was served and a very pleasant and hard working cabin crew even ...

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3/31/2008 K Tillon

First I have to say that the delay at JFK was unacceptable because it could have been accounted for previously. The flight the night before arrived late and the crew needed their rest period and they could have planned this into the schedule because apparently it happens very regularly. The planes were very clean but were showin...

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3/28/2008 Graham Tilley

Miami-Grand Cayman-Miami in Economy. The service on Cayman Airways is comparable to a lot of European airlines and probably better than the domestic product offered on short-haul services in the USA. Despite the old aircraft interiors are faultless and you could not ask for much more from the cabin crew

3/9/2008 Brian Martin

I like Cayman Airways and choose to fly CA when I travel MIA-GCM. However I am disappointed with the Frequent Flyer programme. I found it nigh impossible to check the status of my air miles and even if I had navigated to the site it would not have made any difference as when I tried to recover my password I got the response 'nul...

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2/27/2007 Daniel Wood

Flew Miami to Grand Cayman. Plane spotless and fa's some of the best I have ever encountered. Well done and keep it up

6/20/2006 Andrew de Araujo

MIA-Grand Cayman return in Business. Check-in at MIA was disorganized. While there were several check-in agents on hand very few were interested in actually checking in passengers. I stood in the business class check-in queue which was a mistake because I was ignored. Finally I joined the Y class queue and was eventually taken c...

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