Cebu Pacific


Cebu Pacific Fleet

305 Cebu Pacific reviews

6/25/2019 C King

✅ Trip Verified | Cebu Pacific is so hit and miss. And when it misses, you wait for three additional hours. Do not use this airline, pay the little bit extra for Air Asia or Philippines Airlines Limited (PAL). I've been waiting in the airport since 2pm, and it is now 7pm, and I still have not boarded. The management of this comp...

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6/21/2019 Rolando Cuento Domingo, Airbus A320 (320) seat 21J

I enjoyed the flight, from a smooth take off to a smooth touch down at Subarnabumi airport in Bangkok. Seat has a larger leg room compared to other economy class, cavin crew have pleasant looks and younger.

6/21/2019 April Kang

✅ Trip Verified | Manila to Osaka. There was very poor assistance in terms of making sure their passengers are on board. We were in the airport 2 hours before the flight which is in line with their terms and conditions. The line in check in counter and immigration was too long and was very slow moving. We asked immigration offi...

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6/12/2019 Alessandra Echica

Not Verified | Our flight 5J 620 from Bohol to Manila was cancelled because of a short storm that occured the evening before. There was no need to cancel an 8am flight because of a thunderstorm that happened the evening before! Luckily we were reassigned to a 12pm flight later that day so we got home the same day, the flight wa...

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6/10/2019 G Narden

✅ Trip Verified | Manila to Iloilo. You think you get a good deal. You better off paying a little more with trusted airline than them. Customer service is the worst I have ever experience. Never I will recommend this airline. Their website sure you don’t do any changes because is you do even you don’t confirm the changes it wil...

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6/10/2019 Alan Clouth

✅ Trip Verified | Manila to Hanoi. Following a short storm and some disruption there was a delay to the flight of over 4 hours. Cebu Pacific staff failed to apologise, had very little information, appeared to be disorganized and unprofessional and did not inform passengers of their rights. Flights with other airlines appeared t...

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6/5/2019 B Chaneng

✅ Trip Verified | I bought a ticket for my sister to go to Butuan from Manila. They took my money and then after about an half hour later.... they sent an email that stated the credit card was declined as it did not follow safety protocols. so I called them to verify that it was a good transaction and gave my consent to use the...

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5/30/2019 B Deane

✅ Trip Verified | Manila to Sydney. I should have check this site before buying my Cebu pacific tickets. Allowing only one luggage check-in and we were charge a very expensive 2nd luggage amounting to $350 US, food and drinks are not free, pillows and blankets are not free, and seating are narrow and cramp. My message to those...

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5/28/2019 M Healey

✅ Trip Verified | The only positive I can find about this airline is the time given to you as a result of their constant delays and cancellations is the time to write a review about them. I was not aware of the recent issues this airline was having in the Philippines.Unfortunately this airline issues have been overlooked by the...

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5/18/2019 Makeala MacIntyre

Not Verified | Manila to Osaka. I am a solo female traveller on a budget not looking for lavish airlines or awesome plane meals, basic service is fine. Cebu cannot offer that and they screwed me over. 4 hour delay, desk was not saying why or when we would go. Delay caused me to miss my connecting flight booked on the same booki...

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5/17/2019 D Neale

✅ Trip Verified | To say this airline is bad is an understatement. In putting together a complex itinerary for my wife, it was overlooked to prepay for one extra bag (weighing 22kg) on her flight from Manila to Bohol. A simple oversight, right? Nope. We had to shell out $110 USD not only for the extra bag, but they also weighed...

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5/14/2019 Harry Connors

Not Verified | The worst airline flying from Manila to Iloilo. The flight was delayed and going back from Iloilo to Manila was delayed 6 hours for no reason they do not inform you as of why they are delayed. They had other flights that came and went but were priority flights but not ours lots of upset people.

5/5/2019 P Han

✅ Trip Verified | Manila to Iloilo. Probably the worst airline, located in the worst airport in the world, NAIA 3. From the check in process to flying delayed, it is hell on earth. Checkin was a mess. Employees were rude and inconsiderate. Plane is old and smells bad. Fly on another airline. Avoid this at all costs.

5/2/2019 N Datrini

✅ Trip Verified | Jakarta to Manila. I have booked Cebu Pacific for the first time not knowing that eventually I have to book 2 separate booking for my flight without paying a luggage with Cebu Pacific. I was trying to pay the baggage online unfortunately the situation made me not to do it as I need to speak to Customer Represe...

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5/1/2019 N Davidson

✅ Trip Verified | In the last 3 days, I have seen this airline cancel flights without warning and leave people stranded. My girlfriend and I tried to fly to Hanoi but her passport did not have six months left on it by 2 weeks. We were informed that if we got an emergency passport we could fly. It took 3 days due to holidays but ...

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5/1/2019 A Haner

Not Verified | Manila to Melbourne. Very poor customer service and extremely lengthy check in periods. I was asked to arrive 3hrs ahead of my flight which I did only to waste over an hour queuing to check in and drop my bags. The most frustrating fact was that there were over 9 Cebu Pacific check in employees standing idle with...

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4/30/2019 R Travis

✅ Trip Verified | Every time I travel, I always take a nap during the flight. Unfortunately, the flight crews were very noisy chit-chatting about their personal lives. Me and my husband were seated at the back, literally the last seat, so we could really hear them talking about their credit cards, their colleagues personal life,...

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4/29/2019 D James

✅ Trip Verified | Ho Chi Minh City to Manila with Cebu Pacific. As the reviews say avoid at all cost. There's something about the Philippines and their welfare flight delays. Flight for was suppose to leave at 1:10am, April 28. Got pushed back to 2:45am. Don't know if we'll make our connecting flight to Princessa.

4/28/2019 C Garpiran

✅ Trip Verified | Bangkok to Manila. This is the worst airline I have ever flown with. I am a Filipina and I love my country. However, this is one of the things I become ashamed of. Cebu Pacific, you need to do a better job. Your lack of organization will put someone's career in the brink. For all the 4 flights I had with was a...

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4/24/2019 G Price

Not Verified | Manila to Legazpi. Worst airline I have ever used. My flight was delayed for over 6 hours. All other flights from this airline were also delayed on this date. It seemed to be due to them not having enough aircraft for the amount of flights they scheduled. I have no idea how this could be a problem with an airline...

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