Cebu Pacific


Customer reviews

10/18/2019 Ron D., Airbus A330-300 (333) seat 14J

There is no window on this row of seats.

10/1/2019 P Mapenio

✅ Trip Verified | If prices do not differ much, go with AirAsia or other airlines. Cebu Pacific is ok if you're travelling lite on a budget. With baggage fees and meals and other add ons, it might end up costing you more or about the same price as competitors. Domestic flights are almost always delayed! Especially flights to/fr...

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9/29/2019 B Markle

✅ Trip Verified | Flew Cebu Pacific Manila to Legaspi City at 5:00PM. Chose this timing for the extended baggage limit due to aircraft being used. Was carrying about 55 kilos and I didn't face any problem at check-in as I purchased 40 kilos baggage allowance and Sports Equipment which is maximum 15 kilos ahead of my flight. Bagg...

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9/24/2019 Ken Nicol

✅ Trip Verified | All-in-all an unpleasant experience. Manila to Melbourne. I thought I’d done everything to cover the two pieces of luggage I needed to check-in. I admit, it was my mistake (I think) in concluding that the two pieces I pre-paid for online had a weight allowance of 20kg each, when in fact it turned out it was fo...

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9/12/2019 C Balenas

✅ Trip Verified | Legazpi to Manila. Checked-in online using their app to avoid any hassle at the airport and so I can go directly to the boarding area as I didn't have luggage to check in. Flight left on time and arrived a little bit early from schedule which was a plus. The weather was fine and the view from window was great....

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9/10/2019 E Standen

✅ Trip Verified | I travelled with Cebu for an internal flight in the Philippines back in July 2019. I rebooked with them for a flight from Melbourne to Manila for Dec/Jan 2019/2020. I had to cancel my flight due to personal reasons. Instead of giving me a refund Cebu gave me a credit note that I had to use within 3 months. Whe...

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8/29/2019 Terje Solhaug

Not Verified | We had an early flight out of Bangkok, we came early, no long lines before we came to passport control, there we waited around 20 minutes. Departure and arrival on time, I think Cebu Pacific are pretty clever to get their planes on time, even with the airport conditions they have to live with in Manila. We had a ...

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8/21/2019 S Larben

✅ Trip Verified | Legazpi to Manila. First time flying on Cebu Pacific on this route. I must say that it was beyond my expectations. Flight left on time. Crew were cheerful, it was value for money. Bought my ticket for around 700 Php which is way way better than taking riding 10-hour bus ride to MNL for double the price. Cebu P...

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8/19/2019 L Darenas

✅ Trip Verified | Legazpi to Manila, August 2019 flight was on time. Perfect weather in LGP and a little bit of rain in MNL but didn't affect flight in any way. Bought my ticket less thank 1K Php so it was a steal. Ground & in flight service were good. I cannot find fault on this flight.

8/15/2019 M Garlin

✅ Trip Verified | Manila to Siargao. Generally, from the booking to my actual flight to the improved after flight customer service experience, no issues at all. I am going to give a low rating because I feel that Cebu Pacific management will not care. This is because of how my nephew’s changed flight was delivered and relayed. ...

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8/6/2019 Tristan Collie

Not Verified | Caticlan to Manila. I have been flying with Cebu for my trip in the Philippines and every single time, the flight is either delayed or mad rushed with gate changes. They can’t keep their story straight with the delayed flights, “your plan left Manila 10 minutes ago it should arrive in 45 minutes” 45 minutes later...

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7/23/2019 S Dupree

Not Verified | The personnel at Cebu Pacific Terminal 2 Departures were rude and unhelpful after overcharging me for a tax that applies to Philippine passport holders. They refused to issue a refund for the fee (around $50 USD) unless I traveled round trip 40 minutes to their terminal 1 ticketing office rather than opening the ...

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7/21/2019 Pepito Ambrosio

✅ Trip Verified | Although this airline is famous and known for delays and cancellations, I thought I will give them a try anyhow. My flight leaves at 0850 from Caticlan to Manila and my niece leaves at 1000. I was told that my flight was delayed for 1 hr so I asked the agent at the counter if I could join my niece in her fligh...

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6/25/2019 C King

✅ Trip Verified | Cebu Pacific is so hit and miss. And when it misses, you wait for three additional hours. Do not use this airline, pay the little bit extra for Air Asia or Philippines Airlines Limited (PAL). I've been waiting in the airport since 2pm, and it is now 7pm, and I still have not boarded. The management of this comp...

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6/21/2019 Rolando Cuento Domingo, Airbus A320 (320) seat 21J

I enjoyed the flight, from a smooth take off to a smooth touch down at Subarnabumi airport in Bangkok. Seat has a larger leg room compared to other economy class, cavin crew have pleasant looks and younger.

6/21/2019 April Kang

✅ Trip Verified | Manila to Osaka. There was very poor assistance in terms of making sure their passengers are on board. We were in the airport 2 hours before the flight which is in line with their terms and conditions. The line in check in counter and immigration was too long and was very slow moving. We asked immigration offi...

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6/12/2019 Alessandra Echica

Not Verified | Our flight 5J 620 from Bohol to Manila was cancelled because of a short storm that occured the evening before. There was no need to cancel an 8am flight because of a thunderstorm that happened the evening before! Luckily we were reassigned to a 12pm flight later that day so we got home the same day, the flight wa...

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6/10/2019 Alan Clouth

✅ Trip Verified | Manila to Hanoi. Following a short storm and some disruption there was a delay to the flight of over 4 hours. Cebu Pacific staff failed to apologise, had very little information, appeared to be disorganized and unprofessional and did not inform passengers of their rights. Flights with other airlines appeared t...

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6/10/2019 G Narden

✅ Trip Verified | Manila to Iloilo. You think you get a good deal. You better off paying a little more with trusted airline than them. Customer service is the worst I have ever experience. Never I will recommend this airline. Their website sure you don’t do any changes because is you do even you don’t confirm the changes it wil...

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6/5/2019 B Chaneng

✅ Trip Verified | I bought a ticket for my sister to go to Butuan from Manila. They took my money and then after about an half hour later.... they sent an email that stated the credit card was declined as it did not follow safety protocols. so I called them to verify that it was a good transaction and gave my consent to use the...

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