Citilink

Customer reviews

9/28/2019 A Norton

✅ Trip Verified | Jakarta to Penang with Citilink. Check in refused because no middle name included on the eticket. No middle name was requested on ebooking, only initials, so this is an administration issue with online booking. Rude refusal by ground staff to allow check in.

9/27/2019 Ginger Yip

✅ Trip Verified | Jakarta to Penang. I made a booking through the website and paid. However, the confirmation email I received says my status is "on hold", they never sent me another email with further updates till the day I flew. On my flight date, I arrived at the airport and the TV where they display the check-in counters sa...

Read More
9/24/2019 Yudha Fitriansyah

✅ Trip Verified | This is not the first time being a passenger of Citilink. There isn't much that I can consider to be an advantage of this airline, because this airline is a low-cost airline. But one thing that impressed me with this airline was that until now I have never experienced a late departure. Their cabin crew is also ...

Read More
7/27/2019 Kirandra Ferari Budhi Prasojo

✅ Trip Verified | Pekanbaru to Jakarta. I am a weekly traveler and fly with this airlines twice a week. However today I missed the flight even though I have checked in, arrived at the airport early and waiting for more than 1 hour delay. The problem is they did not announce boarding call announcement thru PA and information boa...

Read More
2/14/2019 Alfin Firdaus

✅ Trip Verified | Bandung to Surabaya. You cannot expect more from the budget airline but at least there is an option, regardless the route option and also competitive fare. This is my first experience with the Airline but it was ok.

1/17/2019 S Guylianto

✅ Trip Verified | Denpasar Bali to Bandung. I didn't get to fly this trip as we were refused for check in because of some payment issue according to Citilink system. The ground staffs didn't care when I tried to show them the confirmation email we received with the itinerary and showing payment status was cleared. They didn't o...

Read More
11/5/2018 A Kline

Jakarta to Jogjakarta. Check-in was unorganized. There was no specific lane for each destination, while 5 lanes function as all-destination check-in. Nonetheless, I was able to checked-in. Departing was delayed for more or less an hour. When departed, there was no jet bridge, so passengers have to got in by the stair. In-flight,...

Read More
11/5/2018 A Kline

✅ Trip Verified | Jogjakarta to Jakarta. Citilink's customer service is excellent in my recent trip. An hour before the flight departed, I just arrived to the airport. Definitely, I missed my flight, but I got "express" check-in, assisted by the staff, including 3 of my bags! I received my ticket and boarded on time. In flight, ...

Read More
9/13/2018 C Lareno

✅ Trip Verified | Denpasar to Jakarta. I'm giving a rating of 4 is because the flight was right on time. The person at the check in counter let another passenger jump the queue, even after I told her what happen. She asked me if I want a window seat and I accept it (but instead assigned me in a seat between two people. Airport...

Read More
6/28/2018 Nurul Huda Bagus

✅ Trip Verified | Well organized service by crew. I took morning flight by Citilink from Yogyakarta to Jakarta. Check in and boarding process were great. The crew guided passengers to line up toward the gate so as not to disrupted other passenger in the lounge. The passengers directed into the aircraft through the nearest door ...

Read More
6/26/2018 H Narulada

✅ Trip Verified | Jakarta to Yogyakarta. Comfortable Flight on LC Airline This is my first flight travelling by Citilink. Due to Idul Fitri long holiday, I was worried about the airport crowd and the busy staff. I found the ground staff welcome was nice. The check-in process was chaotic but smooth and baggage handling was good....

Read More
6/13/2018 Andi Muhammad

✅ Trip Verified | I took a night flight, QG109. Scheduled to depart 21:40 local time. Started to board the aircraft at 21:10. All processes were smooth. No hurry, no obstacles or anything negative. Took off on time, and landed ahead of schedule. Great team work for Citilink, and I mean it to all crews who handled the flight nice...

Read More
4/16/2018 Yuda Eko Kristanto

✅ Trip Verified | Denpasar to Surabaya. First impression with Citilink is satisfied, no delay. The cabin crew is very friendly and the flight is very satisfying without any obstacles. Hopefully the service is always getting better and unlike the other low cost airlines, which are often delayed in Indonesia.

4/5/2018 A King

✅ Trip Verified | Flew Medan to Jakarta with Citilink. During the check-in progress I had an issue with my booking because I booked my flight for the wrong date. The staff at the counter were friendly enough and guided me to the office at the other part of the airport. It took a while, but eventually I was able to change the dat...

Read More
2/8/2018 Agus Salim

✅ Trip Verified | Jakarta to Banjarmasin. On time. Good service from ground staff until boarding. Flight attendant also OK. Its low cost carrier in Indonesia. They give free baggage 20 kg. Free magazine (read onboard only, or download in internet). Online check in. Maybe they can upgrade their website like AirAsia which can to ...

Read More
2/2/2018 Andi Muhammad

✅ Trip Verified | I took the first flight of the day from Yogyakarta to Halim Perdanakusuma, Jakarta. The scheduled departure was 06:00am. I checked-in at 05:01 am local time. Although the checked-in queue and the queue to boarding room was congested enough, the citilink crew and the avsec handled it well. We were called to boa...

Read More
1/25/2018 Putri Andarikma

✅ Trip Verified | Had a short flight from Denpasar to Surabaya, the aircraft is good also with the service. One thing made me a bit disappointed is there was someone sat in my seat even though I've did website check-in.

12/30/2017 T Paryana

✅ Trip Verified | Jakarta to Surabaya. I chose Citilink because of its convenient departure times and prior experiences. Check in was a breeze at T1 Soekarno Hatta Airport. The ground staff was very polite, politely showing us the way to the plane. The plane was clean and the crew was friendly. Arrived safely in Surabaya. Bagga...

Read More
8/30/2017 Adhy Wirachman

✅ Verified Review | Surabaya to Jakarta. Their ground service was good enough, I checked in easily and didn't take time too long. The aircraft was perfect, clean, comfort, and without noise. I slept before take off and got the aircraft had already landed at Jakarta later. I couldn't ask for more than this one, also with their c...

Read More
8/12/2017 K Lamnala

✅ Verified Review | Jakarta to Surabaya. I arrived 04.30am at Jakarta terminal 1 for my 05.55am to Surabaya. I went straight to check in area to finish the formalities which the line was quite ok at that time. I went straight to the gate and for some reason on the departure monitor my flight will depart at 06.10am. At 05.15 boa...

Read More