Citilink

3.8
35

35 Citilink reviews

2/14/2019 Alfin Firdaus

✅ Trip Verified | Bandung to Surabaya. You cannot expect more from the budget airline but at least there is an option, regardless the route option and also competitive fare. This is my first experience with the Airline but it was ok.

1/17/2019 S Guylianto

✅ Trip Verified | Denpasar Bali to Bandung. I didn't get to fly this trip as we were refused for check in because of some payment issue according to Citilink system. The ground staffs didn't care when I tried to show them the confirmation email we received with the itinerary and showing payment status was cleared. They didn't o...

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11/5/2018 A Kline

✅ Trip Verified | Jogjakarta to Jakarta. Citilink's customer service is excellent in my recent trip. An hour before the flight departed, I just arrived to the airport. Definitely, I missed my flight, but I got "express" check-in, assisted by the staff, including 3 of my bags! I received my ticket and boarded on time. In flight, ...

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11/5/2018 A Kline

Jakarta to Jogjakarta. Check-in was unorganized. There was no specific lane for each destination, while 5 lanes function as all-destination check-in. Nonetheless, I was able to checked-in. Departing was delayed for more or less an hour. When departed, there was no jet bridge, so passengers have to got in by the stair. In-flight,...

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9/13/2018 C Lareno

✅ Trip Verified | Denpasar to Jakarta. I'm giving a rating of 4 is because the flight was right on time. The person at the check in counter let another passenger jump the queue, even after I told her what happen. She asked me if I want a window seat and I accept it (but instead assigned me in a seat between two people. Airport...

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6/28/2018 Nurul Huda Bagus

✅ Trip Verified | Well organized service by crew. I took morning flight by Citilink from Yogyakarta to Jakarta. Check in and boarding process were great. The crew guided passengers to line up toward the gate so as not to disrupted other passenger in the lounge. The passengers directed into the aircraft through the nearest door ...

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6/26/2018 H Narulada

✅ Trip Verified | Jakarta to Yogyakarta. Comfortable Flight on LC Airline This is my first flight travelling by Citilink. Due to Idul Fitri long holiday, I was worried about the airport crowd and the busy staff. I found the ground staff welcome was nice. The check-in process was chaotic but smooth and baggage handling was good....

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6/13/2018 Andi Muhammad

✅ Trip Verified | I took a night flight, QG109. Scheduled to depart 21:40 local time. Started to board the aircraft at 21:10. All processes were smooth. No hurry, no obstacles or anything negative. Took off on time, and landed ahead of schedule. Great team work for Citilink, and I mean it to all crews who handled the flight nice...

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4/16/2018 Yuda Eko Kristanto

✅ Trip Verified | Denpasar to Surabaya. First impression with Citilink is satisfied, no delay. The cabin crew is very friendly and the flight is very satisfying without any obstacles. Hopefully the service is always getting better and unlike the other low cost airlines, which are often delayed in Indonesia.

4/5/2018 A King

✅ Trip Verified | Flew Medan to Jakarta with Citilink. During the check-in progress I had an issue with my booking because I booked my flight for the wrong date. The staff at the counter were friendly enough and guided me to the office at the other part of the airport. It took a while, but eventually I was able to change the dat...

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2/8/2018 Agus Salim

✅ Trip Verified | Jakarta to Banjarmasin. On time. Good service from ground staff until boarding. Flight attendant also OK. Its low cost carrier in Indonesia. They give free baggage 20 kg. Free magazine (read onboard only, or download in internet). Online check in. Maybe they can upgrade their website like AirAsia which can to ...

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2/2/2018 Andi Muhammad

✅ Trip Verified | I took the first flight of the day from Yogyakarta to Halim Perdanakusuma, Jakarta. The scheduled departure was 06:00am. I checked-in at 05:01 am local time. Although the checked-in queue and the queue to boarding room was congested enough, the citilink crew and the avsec handled it well. We were called to boa...

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1/25/2018 Putri Andarikma

✅ Trip Verified | Had a short flight from Denpasar to Surabaya, the aircraft is good also with the service. One thing made me a bit disappointed is there was someone sat in my seat even though I've did website check-in.

12/30/2017 T Paryana

✅ Trip Verified | Jakarta to Surabaya. I chose Citilink because of its convenient departure times and prior experiences. Check in was a breeze at T1 Soekarno Hatta Airport. The ground staff was very polite, politely showing us the way to the plane. The plane was clean and the crew was friendly. Arrived safely in Surabaya. Bagga...

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8/30/2017 Adhy Wirachman

✅ Verified Review | Surabaya to Jakarta. Their ground service was good enough, I checked in easily and didn't take time too long. The aircraft was perfect, clean, comfort, and without noise. I slept before take off and got the aircraft had already landed at Jakarta later. I couldn't ask for more than this one, also with their c...

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8/12/2017 K Lamnala

✅ Verified Review | Jakarta to Surabaya. I arrived 04.30am at Jakarta terminal 1 for my 05.55am to Surabaya. I went straight to check in area to finish the formalities which the line was quite ok at that time. I went straight to the gate and for some reason on the departure monitor my flight will depart at 06.10am. At 05.15 boa...

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8/2/2017 Rainer Jehl

✅ Verified Review | These were in total 4 flights Makassar - Batam (Gate to Singapore) and return. Check-in and ground facilities mixed. At Makassar very good without hassle. Good English at the counter. Check-in in Batam careless with bad understanding english (one counter for all Citilnk flights). They did not issue the sea...

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1/6/2017 R Adriansyah

✅ Verified Review | PKU-BDO, QG 982 using A320 registration PK-GQQ. Was planning to fly from Pekanbaru to Bandung with Air Asia but they stopped their service on that route and have to switch to Citilink - Garuda Indonesia Junior. Citilink is a low-cost subsidiary of Garuda and so during booking have to pay additional for seats...

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11/5/2016 M Lansson

✅ Verified Review | Dili to Denpasar. Citilink has taken over Air Timor's Dili to Denpasar charter and, while not as good as Garuda, they are probably the best airline on the route (probably the most expensive too). They had a shiny A320 but they had packed 31 rows into it and there was no legroom for anyone over 175cm tall. No...

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7/14/2016 V Aguilla

✅ Verified Review | I flew from Jakarta to Semarang on Citilink. It was a flight near the end of the Ramadhan season, so, it's packed since most of the passengers are traveling to their hometowns to celebrate Lebaran with their families and relatives. The flight was the first flight of Citilink in HLP, which was scheduled to de...

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