✅ Trip Verified | This is one of the worst airline experiences I've had. I booked premium economy from the Bay Area to Milan through Frankfurt. I booked with Condor because they used Alaska and Lufthansa to support the US and EU legs of the trip. Unfortunately, Condor does the overnight trip. First, Condor sends out a PDF receipt/schedule that looks like it was generated from an antiquated green screen technology. It's incredibly hard to understand and you have to manually port over into a calendar. Second, after the receipt, you get no communication from them whatsoever. No reminder, no notice of schedule changes - nothing. Second, their customer service is a total joke. Third, food is awful. For premium economy, it's insufficient to say the least. Finally, it is incredibly uncomfortable. While premium isn't business or first, I've always found it pretty comfortable and have been able to sleep. Not so for Condor. You can recline your chair maybe 1" more than you would in economy. There is a lot of leg room, but every time your neighbor moves or readjusts his or her sleeping position, it feels like an eight year old is kicking the back of your seat. The WiFi did not work and there are no power outlets. The movie selection sucks and is really hard to use. Will never book Condor again.
✅ Trip Verified | I fly to Europe every summer from Alaska to Ukraine via Switzerland, Germany or Netherlands. Condor is my favorite choice for this trip. Their prices almost always beat other airlines. The meals and entertainment are decent and service superb. For the last 10 years I’ve been traveling my luggage was always arriving safely and flights that were on time, no cancellations nor delays. I had a few small problems with customer service when I had to get a person via the phone while trying to change a flight from Ukraine online (not available). Other than that it was nice, and I flew with kids and oversized bags. Yes Germans likes their rules and unlike American Airlines will suggest you pay extra if your bags are ridiculously overweight. However just as likely they will let it slip if you have a child or are just stressed out or broke (I've had all situations above over the years). As for the crew being unapproachable, perhaps flight attendants are more reserved however when it comes to being helpful they are superb crew. Overall highly recommend for budget, family, eastern European connections and last minute business class upgrade travelers. Alaska flight is just gorgeous and the shortest too. Very safe and decent service. A bit of a clunky website or stiff regulations are not huge obstacle when it comes to competitive prices and convenience.
✅ Trip Verified | Phoenix to Frankfurt. You get what you pay for and Condor can be hit and miss. Condor strictly strictly enforces its baggage policy. Before being allowed to proceed to the check-in counter the airline weighs both the checked luggage as well as hand-carry on, which is limited to 8 kg. People who are used to traveling with a small suitcase as carry-on are in for a rough surprise since passengers in economy are not allowed to use the overhead bins to stow luggage. I noticed quite a few people who were pulled aside to pay for excess baggage or repack their luggage and get rid of things. The boarding process in Phoenix was chaos, but I give them credit since the airline only started serving PHX the week before and the staff didn't have much experience. It was, however, very unprofessional for the staff to be arguing with each other as to how to handle the boarding process. Flights to the U.S. originate in Frankfurt and return that same day, which means that there are no representatives available to deal with incoming passengers who encounter problems with their luggage because the airline's staff is busy checking people in. This happened to me on my return flight from Frankfurt to Phoenix when my luggage didn't arrive after waiting for over an hour. There was no Condor representative in the baggage area and a customs officer finally told me to go to the Condor ticketing/check-in area to file a claim. Once there I was told that they didn't have time to deal with me since they had to finish checking-in people for the return flight to Frankfurt. Absolutely unacceptable. The service on board can be hit and miss. I purchased upgrades to premium economy on both flights at check-in. The service on the flight from PHX - FRA was friendly and efficient. The service on the return flight was very poor and non-existent between meal services. On the 12 hour flight from FRA to PHX the crew came around with water only once, compared to five time on the PHX - FRA flight. When I asked for a glass of wine I was told by the flight attendant to get it myself in the galley - and this was in premium economy! Three of the flight attendants looked and seemed very stern and unapproachable. The meals in premium economy are slightly better than in economy, with a choice of two meals instead of the pasta dish in regular economy. The quality and presentation of the food, however, is nothing compared to that served on mainstream airlines like Lufthansa or British Airways. Condor uses bus boarding in Frankfurt for many flights, which is time consuming and inconvenient. The price I paid for these flights was a fraction of what I would've had to pay on a mainstream airline. You can purchase upgrades to premium economy, which offers 36" of legroom, at check-in subject to availability.
✅ Trip Verified | We booked flights on Condor.com from Seattle to Vienna via Frankfurt. We barely missed our connection by a few minutes, after a series of delays waiting for shuttle buses and long lines at passport control and security checks. We even ran the half mile down terminal A to catch our flight but the door had just closed. There was just no way to have made the connection in time (and we are middle-aged and healthy). We expected Condor would simply rebook us on a later flight, or set us up for standby seats. Instead, they told us we were on our own. They said that their policy (not written anywhere) is that you have one hour to make your connection. After that, it's not their problem. We had to purchase entirely new tickets from Frankfurt to Vienna to complete our trip. Expensive! In all our years of flying, we have never experienced an airline that abandoned its customers mid-trip - and my wife is a travel agent. Condor is for people who want to save a buck and are willing to take a big risk. I would question the safety of an airline that operates this way.
✅ Trip Verified | Real horrible experience with Condor Airlines. I was charged for earphones only to be short changed by over 8 dollars. When questioned the staff member she couldn't explain and said she would sort it when landed. After 11 hour flight no attempts were made to return money. This airline charges to watch movies and charges for absolutely everything. I have never known an airline to be so greedy. Should be called con airlines. Never again avoid this company like plague. I have flown with British Airways, American Airlines, Emirates etc and have never been made to feel so cheap.
✅ Trip Verified | Frankfurt to Cape Town with Condor. I was nervous about flying with Condor because of all the bad reviews. I had a really good experience. I decided not to pay extra for a vegetarian meal, but it happened to be vegetarian anyway. They were constantly serving drinks throughout the flight. Flight attendants were really friendly.
✅ Trip Verified | Seattle to Frankfurt. If you like very uncomfortable seats this airline is for you, if you being told that your seat which you paid for was unavailable this airline is for you. I walked right by it and someone was sitting in my seat. I certainly will not fly on this airline cause it’s not for me.
✅ Trip Verified | Las Vegas to Frankfurt. 2 movies for free, everything is paid extra, food is scarce. We got delayed with no support or help regarding if or when to transfer to any rebooked flight. My bag was lost and came 3 days later.
✅ Trip Verified | 8 months after the return flight from Corfu to Frankfurt I received several e-mails that wrongly say that part of the costs are still to be paid. This airline's administration is a mess. Apart from that we booked Priority and paid for it, didn't receive any other treatment than any other passenger though.
✅ Trip Verified | Actually, I must admit that I’ve never flown with Condor but I did have a flight booked. Turns out my flight from Las Vegas to Frankfurt was cancelled because the plane never left Frankfurt in the first place. Unfortunately, Condor failed to even notify me. Long story short. I ended up cancelling the whole trip and requested a full refund. After much back and forth that was in and of itself pretty bizarre (at one point I received a refund check and a bill within days of each other), Condor did refund the ticket and I figured that was that. Fast forward 6 months and I’m trying to book another flight to Germany to visit my mother who is having health issues and figured I was ready to forgive and forget the past negative experience with Condor so I attempted to book a flight with them. Well, at first I thought they had possibly flagged my credit card because my payment was declined ( the credit card company confirmed there were no issues with the card). I tried my debit card - same result. I tried one more time with my partners card (different last name, etc.) to no avail. So, my conclusion is that Condor has blacklisted me as a passenger because I fought for and got a refund. I guess they won’t ever be getting my business again nor that of a few additional family members.
✅ Trip Verified | Frankfurt to Seattle. I’ll never fly Condor again. The boarding process was a nightmare— we were supposed to take off at 2pm, but we weren’t even finished boarding at that point. They had us go through like 3 different (useless) checkpoints which wasted so much time. Then, on the runway, we had to “wait for paperwork” (?) for another 15 minutes. Ended up landing 40min after we were supposed to, costing me my connecting flight and another $150. Onboard food was beyond lackluster, entertainment was laughably lacking, and attendants were unfriendly. Never again, Condor, never again. What a joke.
Perfect legroom seat, but gets very very very cold.
✅ Trip Verified | The flight itself was okay. There were only little things to eat and only non-alcoholic drinks included. The real problem was that our luggage did not arrive at our destination. There was no response to e-mails and contact via forms on the website. A live chat on the website was responding but they could not help. Contacting them via forms provided for reimbursement of unplanned expenses (we had to make a lot of phone calls, make taxi rides and restructure our vacation to get our lost luggage) was not responded again. Another contact on the live chat was simply canceled because the employee said he could not help again. I am very disappointed. I will not fly with Condor anymore and I do not recommend it.
✅ Trip Verified | Flying from Seattle to Frankfurt and Frankfurt to Minneapolis. Paid extra for premium class. Outbound, seating no different than plain economy and food services so-so. Inbound, seating was tighter than plain old economy, it was apparent that they added extra rows of seating after 1.5 hour delay in Frankfurt. Food service was terrible. At start of travel in Seattle they did not even load our luggage onto plane and luggage did not show up until 3 days later in Prague. Great start of 2 week trip to Eastern Europe. It is now mid February and they have not yet reimbursed us after many claims, emails and calls for our inconvenience of 3 days in Europe without bare essentials and our premium upgrade which was worse than any economy I have ever flown. So far, their excuse is they have many claims to handle. They are owned by Thomas Cook Travel and they refuse to intervene. We would never use fly Condor again nor use Thomas Cooke.
✅ Trip Verified | Frankfurt to Hurghada. Check in was very unorganized. no difference between baggage drop off and regular check in. boarding was very stressful (50 min). Premium meal was ok, but the price is a rip off. Seat space was not existing (1.60m) normally even with Ryanair i have no problem. Crew was friendly. But I have to say that the crew had a really a hard time with some disgusting tourists. I will not fly condor again mostly because of their passengers and non existing seat space.
✅ Trip Verified | Kuala Lumpur to Frankfurt. I believe this is the worst long distance flight I ever took, and the flight took place in a new aircraft. First, leg space is unbearable and seat quality is rubbish. You have to pay for in-flight entertainment and headphones, makes 11 euro per seat. Else you may watch 4 preselected movies. . The ingredients for food are very cheap and have bad taste. You get bombarded by in-flight selling every hour or so (on a long distance night flight), so you cannot fall asleep. The toilets stank when boarding the aircraft (new plane). I must stress out that the crew did a good job in general, the only positive thing. Finally, even if Condor is a low cost carrier, you still pay a certain amount of money for it. However downgrading services at such a low and unacceptable level is shameful and shows how every penny gets squeezed out of you nowadays. The German word Servicewueste - service desert - describes best Condors flight politics. A swift change in Condors flight conditions will be greatly appreciated. Until then, never again.
Not Verified | Frankfurt to Seattle. The food was nice the staff was nice but the seating was unbearable. Not only was the space far to small but the men in the seat in front of me insisted on reclining right back. The man in front of me in the return flight was so heavy he literally crushed my knees. If passengers cannot have adequate space the seats should not be allowed to recline and cause injury to other passengers. I would not recommend you to anyone after my experience.
✅ Trip Verified | Frankfurt to Hurghada. The check-in was fast and the standards accordingly. The departure and arrival were delayed by about 30 minutes. The seating comfort was down to the usual average. Too short and too close seats. No drinks or meals were provided as a service. Even the smallest water bottle had to be paid, as with low coast airlines. The entertainment program was designed really for small children or it was shown ancient series movies. For adults an impertinence on a 4.5 hour flight. Even if the aircraft is probably already 20 years old or it was mostly package holiday travelers, this cannot be cited as an apology.
✅ Trip Verified | I'll put this in points, because there's some advice. We booked to fly from Manchester, UK, to New York, and back to Manchester from Los Angeles a month later. Since we wanted to sit together, we pre-booked seats, at £25 each for each way, adding £100 to the cost of the flight. We also booked an extra bag in the hold. Going to New York was fine. We took off, landed and that was that. No decent movies, cramped leg room, awful food, but we knew what we were getting into going in, so we came prepared with our own food and movies. First piece of advice - take your own movies, headphones, and water. After a month, we got to LA airport to fly home. When we checked in, the woman on the desk tried a scam. It says on the website that you are allowed one piece of luggage, plus a "handbag" or laptop bag. The sizes are quite small, but all I was concerned about was my old-fashioned laptop that weighs a lot. They tried to convince us that the weight was for both items, went so far as to say that was what it said on the website. I pulled the relevant page up on my phone, and only then did the woman give in. The alternative was to pay airport prices for the bag to be stowed in the hold. Second piece of advice - weigh your carry on carefully, because they will, and wear a coat with deep pockets, so you can stuff the excess in there. At least they don't weigh that. The plane was four and a half hours late. We got a variety of explanations, none of which seemed right. And we were never offered refreshments or vouchers, which is a statutory requirement if the airline is in the EU area. They just left us, and gave wild excuses. Either they didn't know, or they didn't want to tell us. Third piece of advice. Take photographs of the departure board. When you claim, they will try to say that you are wrong. Finally we got on the plane. They gave us free access to the full entertainments package as compensation. I used my tablet to watch the Netflix movies I'd previously downloaded. We arrived at Manchester just over three hours late. Fourth piece of advice - however tired you are, take photos of the arrival boards, and because you're tired, make notes of what they actually said. And take your own blanket, or coat, because they don't have any. Ever since May we've been trying to get compensation, and all Thomas Cook did was offer us £100 compensation. We haven't accepted it. If something goes wrong, and it seems that happens a lot, they are working on such a shoestring that they have no contingency plans. The planes are old, cramped and tired, and don't expect decent food or entertainment on long haul flights. Budget is fine, but not their response to complaints. If it hadn't been for those, I might have chalked it down to experience, but no.
7K/H not recommended. Inmovible armrest, and no in-seat monitors. Crew seat rows in front = curtains in front of you.