✅ Verified Review | Geneva to Zurich. I was a bit nervous about flying with this airline because of bad reviews, but my experience was the complete opposite. True, boarding was done a bit late but we took off only 5 minutes after scheduled departure time and landed 10 minutes before scheduled time, which means the flight was only 35 mins. Despite the short flight time, passengers were handed a pack of small biscuits and a brioche together with a 330ml bottle of water each. Seating on the Saab 2000 is 1x2 which means that the passenger sitting on the left hand side of the aircraft gets a window AND the aisle (in economy class!). Truly stunning morning views of the Swiss Alps during sunrise. The Saab 2000 aircraft is a small turboprop aircraft which is pretty fun to fly on for true aviation enthusiasts like me. Cabin pressure is good and the noise level is a bit higher than on other aircraft, but that's quite cool for av geeks. Definitely better than what I was expecting and I recommend this great airline (and the Saab 2000).
Lugano to Biarritz via Geneva with Eithad Regional (operated by Darwin Airline). Cabin Crew very nice, check in and security check in Lugano and Biarritz very fast and without problems. But the route, never again - it is more comfortable by TGV, even if a 15 hour trip. In Geneva for 30 minutes and obliged to leave the aircraft, wait for hand baggage, brought with the bus at GVA airport, run through the airport, found an immense queue to pass again the security check (I was ashamed to run to the front of the queue) and arrived to go back on the bus to return to the same aircraft, same crew. Tried during the previous to find out how to avoid the same crazy run on the flight back to Lugano, without answers. Last Monday, (arrived 3 hours before departure) in Biarritz with no possibility to have the boarding pass from GVA to Lugano, but confirmation by check in staff that we could stay on the aircraft and receive the boarding pass from security crew. However, in GVA obliged to leave the aircraft, to run the same crazy way, but with the new difficulty to pass the security check without boarding pass, whilst our names were called as “last call to the gate”. Arrived to the gate, with a whole bus waiting, the employee gave us the boarding cards and asked us “but why did you not remain on the aircraft?” After 12 days we are always waiting an answer from Eithad Regional.
Left stranded in Geneva when Etihad Regional cancelled this flight to Florence. An utter disgrace. Their ground agency Dnata could not re-book nor refund the money. They have no one from the company present in Geneva. People who wanted to go to Florence same day took a train or drove. Etihad Regional just don't have any planes when something goes wrong and no value for customers. Will never fly them or their mother company ever again.
Zurich to Geneva return with Darwin Airline. Booking and check-in was smooth, online check-in was not available. Boarding was quick, maybe due to light load factors on both segments. Both flights were on time, arrival even early. Very nice cabin crew, comfortable seats with huge seat pitch (1990's style on the Saab 2000). I can recommend them (at least for flights from and to Geneva). I am aware that Darwin Airline has some punctuality issues. But that never happened to me. Great value for money.
Have flown PRG-TXL-PRG both ways on time. The net flight time was only 35 min so the staff had to be quick to serve us some drinks and snacks. The service was professional. Will use them again.
ZHR-GVA-VCE and back. Check-in at Zurich and Venice airport very quick and efficient. Good connection times at Geneva airport much better than other carriers. Flights departed on time and arrived early. Flight Attendants very friendly both ways. Flew over the Alps which was nice but small amount of food served on the flights. Overall did the job. Looking forward to my next trip with Darwin in July.
Flew LUG-FLR via GVA and back. Excellent airline. Flights on time FA very friendly and service excellent! Would fly with Etihad Regional again.
Flew DUS-STN booked on Air Berlin flight was operated by Etihad regional which in turn is operated by Darwin Airlines. Flight was slightly delayed leaving which wasn't too much of an issue. Boarded onto buses by very disinterested gate staff and taken to the remote stand flight was only 3/4 full which was nice crew member was very professional and smiley welcoming everyone onboard with a big smile. Did look very professional in uniform. Service was started but there wasn't much point given a cold towel the sandwich is the smallest I've seen either ham sandwich or cheese sandwich and either water tomato or orange juice tea or instant coffee or soft drinks. No beer or wine was available like most other European carriers. No water in the toilet sink to wash hands only the cold towels to wipe hands. Landed at STN only to be disembarked by Menzies into the satellite which had been evacuated due to an escalator fire the arrivals tunnel was very smokey ground staff from swissport came to our rescue and took us out to a stand where we had to stand for over 30 minutes until a bus came to take us to the arrivals hall although not Etihad regional fault didn't really help with the overall experience. Would not book with these again as I didn't think the offering on board was worth the extra cost compared to other airlines flying the same route a real shame as I did expect more.
Travelled from Dusseldorf to London Stansted booked as Air Berlin flight but actually it was Etihad Regional operated by Darwin Airline. I could not book the seat in advance and were forced to wait at the airport until check-in counter opened. Flight was stated as delayed by 40 minutes but actually this was more than 60 minutes with very few announcements. Flight itself was comfortable SAAB2000 is unique aircraft with one seat on one side and two seats on the other side of the cabin which I like. Fortunately I sat on one seat which was good for me. As it was an evening flight they gave a bread snack which for a short flight is fair. As I like this aircraft maybe if I have a chance I will take this flight again however I would not recommend to my friends.
Travelled Stansted - Dusseldorf. Initial problem with "please wait" on check in board after waiting 30 minutes it hadn't updated. After a search I found a lone Etihad regional check in desk who was wondering why nobody was coming to check in? Flight departed on time. SAAB turbo prop seats and leg room were certainly more comfortable than low cost carriers. Return flight was delayed an hour. Overall did the job.
Booked from Amsterdam to Zurich via connecting flight in Leipzig. First Leg of trip to Lepzig (Flight 255) was delayed by 5hrs but no rep or any announcement about this seemingly phantom flight until two hours after the scheduled departure. Five hours later still no flight seems the plane never even took off for its trip to Amsterdam. Still stranded at airport now. Even if flight eventually leaves fro Leipzig there is no way I will make the connection from Leipzig to Zurich which only flies once every 3 days! Now I will miss my flight back to Canada from Zurich. Wonder how much I will have to pay Air Canada to get me back home now! Avoid this airline at all costs!
London Stansted to Dusseldorf 07.25 Wednesday 25th June 2014. Arrived at Stansted at 6.15am only to find the flight had been cancelled. The Etihad desk (used by Darwin Airlines) was unmanned but the flight sign board directed me to another desk. Here I found some 20 people handing around and one very harassed looking guy on the phone trying to find out what has happening. Eventually after waiting more than an hour I was offered an alternative option to fly to Cologne but that wasn't suitable - no seats on the 4pm flight to Dusseldorf and the 7pm flight was too late. All told a pretty disappointing service especially as there had apparently been a cancellation of the 4pm flight the previous day. So off I went home and now have all the trouble of claiming back the money I spent on taxis and hotel booking. Easier for me to fly with EasyJet to Amsterdam and drive to Germany - will do that next time.
Geneva-Florence-Geneva 30 March/2 April. One hour delay from Geneva no information given. Complete chaos at Florence airport no baggage delivered for an hour and a half and only one poor harassed Italian supervisor whose only comment was that the baggage handler must have gone home early. Return trip on time and uneventful. Overall cheaper than the train and usually quicker than driving.
I booked a trip from Cambridge to Amsterdam in October 2013 to fly March 2014. In Dec 2013 they changed the flight times significantly and again in February they tried to change them again wanting us to fly one day early. When I refused this they offered a flight out later on the original date but I lost patience with them and cancelled. I think we got off lightly not flying with them having now read the other reviews here. It's such a shame that Cambridge Airport has not managed to find a competent airline to open up these destinations I think many people were looking forward to the convenience of using such a local airport.
October 2013 Cambridge - Amsterdam - Cambridge. Got to Cambridge airport (nice) 2 hours before departure to find flight was cancelled. We were offered to get a minibus to Norwich and fly KLM but the connection time to drive to Norwich in time didn't seem possible so we didn't risk this. A charter flight was put on to take us to Geneva (completely opposite direction to Amsterdam) where we would then take a KLM flight back to Amsterdam. Sadly by the time this flight landed at Geneva the last Amsterdam flight had already left leaving us stranded in Geneva overnight. We went from one desk to the next everyone saying it was someone else's problem then eventually got a hotel paid for at Geneva. Took a 5am taxi from hotel to airport the next day and and caught the first KLM flight out arriving at Amsterdam 18 hours late. Return journey was ok just minor delays though we kept meeting people who'd been stranded in the Darwin system with cancellations and stories to tell.
Feb 2nd 2014 from Amsterdam do Leipzig/Halle flight F7 257 (original departure time 19.25 actual departure time: 21.45). Flight from AMS to LEI delayed by 3 hrs unexpected change of a boarding gate (to another terminal) nearly made me miss the flight. Of course no Darwin representatives at the airport. On the top of that - the flight (along with the change of the gate) has been absent from the "departures" board.
My wife and I went to Amsterdam for a short break flying out of and returning to Cambridge on 17 Jan and 19 Jan. Flights on both legs were fine on time and with good service and I have to say much improved since the last time we flew with Darwin (September 2013). It would seem that the tie-up with Etihad is beginning to bear fruits. I fly long haul to Hong Kong and Australia once a year sometimes twice. I might just consider starting my journey from Cambridge the next time.
I am a regular traveller into Amsterdam and live near Cambridge so I thought I'd try Darwin instead of the usual low cost carrier from Stansted. Flight from Cambridge to Amsterdam was delayed 30 minutes not the end of the world. However the flight back was awful! 2 hours before it was due to leave it was cancelled. The flight was at 9.05pm so after walking around trying to find a Darwin representative (who don't exist) I found out that they use Servisair for this job. The women was very polite and understanding and booked me into a local hotel telling me that the next flight was at 12.35 the following afternoon. I arrived back at Schiphol the next day and whilst queuing to drop off my luggage I was informed that there was a 3 hour delay on this flight! I checked my luggage in and settled in for another 5 hours at the airport. At 12ish I happened to just check the departure board to see what the new expected departure time was only to see that the delayed 12.35 flight was no longer delayed and was boarding! There was no information stating this in-between. I then legged it to the departure gate and proceeded to stand on a shuttle bus for a further 20 mins whilst there was a delay in fuelling the plane. Eventually was took off. Just to complete my horrific experience with Darwin I arrived back at Cambridge unfortunately my luggage did not! There was less than 20 people on the plane! They can't even organise that! Never going to use them again.
I have used Darwin airline twice now between Cambridge UK and Geneva. The first time the airline introduced a stop over in Paris after I had booked and brought the scheduled departure time from GVA forward several hours. Major disruption and additional cost for me but decided to give them one more try. Unfortunately on the second trip I received an incomplete text message on the evening before my departure to Geneva to inform me that "due to operational reasons the flight the very next day had been brought forward by 3 hours". Again major disruption and expense or face throwing my ticket in the bin. Real shame because the airport at Cambridge is a refreshing change from the hassle of a major airport and the Saab aircraft used by Darwin are superb. But this has to be the last time. Back to major airport hassle and airlines which keep to their schedules.
We were flying from Geneva to Rome. F7 0158 on 18th of October scheduled departure of 2.10pm. Flight was delayed to 5.30pm then 7.30pm then 8.20pm. At no time was a staff member at the gate to update us. Was given a 10 franc voucher for the 6 hour delay. Further more there was no food to buy onboard and the reading lights did not work. Would never fly with them again!