✅ Trip Verified | Liverpool to Dalaman. Flight was cancelled and handled very badly had us waiting hours, staff were very rude when answering our questions and still haven’t given us information about our holiday or next flight. We have travelled very far to get to Liverpool airport and it is a very big inconvenience with no assistance. Massive queues for people who have travelled far so it is going to take a long time for easy jet to sort us all out. Very disappointing. I will never use easyjet again because every time I have used this airline it has been disappointing.
✅ Trip Verified | Gatwick to Olbia. Boarding disorganised / cramped gate condition. Very long walk to gate. Staff in plane very helpful. Gatwick North Terminal IDL - what a messy layout - much worse than ten years ago! Restaurants all positioned together on mezzanine - horrible mix of smells. Poor seating layouts, not enough charging points. Olbia - Gatwick. Confusion at gate over cabin bags. The staff didn’t know how to deal with the problem efficiently. Kept telling people to change to a different desk queue and then back to previous one! Those that paid for priority boarding stood waiting for a long time for the buses whereas (because of the confusion) those of us that didn’t remained seated for longer. Changed our seats without telling us despite paying for specific seats! No reason given. Strange charges for inflight purchases (different to what I actually bought) appeared on credit card receipt - prompted a call from card company re many customers experiencing the same - suggestion of fraudulent charging by EasyJet?
Not Verified | I flew with EasyJet the first time and was positively surprised by this low cost airline. Although we had a delay of one hour the subsequent boarding went smoothly and above all fast. EasyJet boarded in Dusseldorf on the passenger bridge, which is unusual for a low-cost airline. Besides, the crew was really nice. The prices on board for snacks are high, but still to a degree that seems appropriate to me personally.
✅ Trip Verified | Luton to Split with easyJet. After the debacle of checking in the bags that made us have to run for the plane with only minutes to spare. On arriving in Split discovered our bags did not make it onto the plane. So now in 40 degrees of heat with no change of clothes!
✅ Trip Verified | Amsterdam to Split. Horrible. I’ve flown easyJet around 6 times and every time they have an organizational problem. Typically long delays that are only announced until the very last minute. If you care about your time, do not fly with easyJet.
✅ Trip Verified | Amsterdam to Luton. I checked in early and they left me and my three year old; they left our luggage in the rain and did nothing. They were unable to put me on a next flight. I asked for my bag and it took them 3.5 hours.
✅ Trip Verified | Luton to Munich. After my plane being pushed back from 9:10pm to 11pm and finally being able to start the boarding, an Easyjet employee came to me and asked me if I am an EasyJet Plus or Speed Boarding customer to whom I answered that I am not. She then continued and claimed that I had to pay £40 in order to get my cabin luggage into the plane because I was carrying a tiny bag (20cm x 20cm) that I was planning to keep between my legs. I told her that I know that the overhead lockers are limited in terms of space, so I would keep the other bags on my knees or under the passenger seat in order to allow other passengers to put heavier luggage in the lockers. I also explained that I asked multiple times to EasyJet crew about this kind of bags and they were perfectly fine with me taking it in the plane as it is not really a cabin suitcase, so she was the first one to ever ask me to pay for it. She kept saying "Sorry This is the policy, you have to pay £40 for your luggage! not showing any sign of compassion or understanding. I explained that with a plane 1h and 50 minutes behind schedule, there was no way I was going to pay an extra £40 for my 20cmx20cm bag on a ticket that was already not worth it considering the delay. She replied: "You have to pay or I'm going to call security and you are not going to be able to board on your flight". I had to unpack my luggage in front of everyone compressing all the things that were in my briefcase in my cabin luggage, with this employee not helping.In the end, the woman let me through and 5m after I passed the boarding, I unpacked everything and kept my bag between my legs the entire flight not bothering anyone. I have used other low-cost airline companies that did not cause me that much trouble over the years. I will never be using EasyJet anymore.
✅ Trip Verified | Ajaccio to Paris CDG. A good flight with EasyJet. The plane was clean and the seats comfortable. The bag allowance is explained on the website and I knew I would have to place the smaller purse containing my sandwich, my passport and my book in my carry-on case before boarding: there is an extra charge for a second carry-on, no matter how small it may be (some people get upset at that but the information is readily available during the booking process. Personally, I find the free carry-on bag allowance pretty generous). The flight was delayed 30 minutes due to late arrival of the aircraft, which is still reasonable for any airline these days. I was very happy to find this flight for AJA-CDG on Easyjet. All other airlines from AJA to Paris fly to Orly airport, which is very inconvenient if you connect the next morning out of CDG.
✅ Trip Verified | Paris CDG to Budapest. Very good flight. Clean aircraft, on-time departure, comfortable seats. Boarding process was efficient and the staff was pleasant and helpful. Baggage rules are clearly explained on the website. This makes it easy to purchase the required bag allowance in advance. Budapest, the plane parked remotely and the passengers had to walk to the terminal (about 200 meters, under light rain).
✅ Trip Verified | Stranded at Gatwick as our flight from Mallorca is delayed from 10pm to 1.30am, but looks like the departure time keeps on being postponed, while there is no easy jet personal giving information, not even a voucher for a drink, likely to get to Palma in a zombie state 5am instead of midnight, basically a day less of holiday - and nobody around to offer information or support. Impossible to even have a nap a Gatwick terminal north as it is basically an open building site.
Not Verified | Lisbon to Bordeaux. Besides getting you where you need to be in one piece and for 20$, this airline may not be worth it. They are rude and unfair about baggage. Boarding took about an hour and a half. A kid vomited across a row of three seats that him and his family were supposed to be in. Instead of removing them from the plane or at least moving them to the rear, this family was moved to row 2 before they even attempted to move me, who was right behind this row. They weren’t even going to move me until my friend asked if there were more seats. The flight attendant tried to move us to the seat next to the vomiting child. The other time I flew this airline, I was told by a rude male attendant to fit my large tote into my suitcase or it’s a 65 Euro fee.
✅ Trip Verified | Gatwick to Alicante. Terrible service, absurd charges for carrying an extra tiny bag on the plane, and treated horribly by the staff that was checking the tickets, honestly a complete let down.
Not Verified | Barcelona to Geneva. Flight canceled and mediocre accommodation offered over 40 minutes away from the airport (by cab, which you had to pay yourself). Very poor customer service. Would never recommend this airline.
✅ Trip Verified | EasyJet is not easy: don’t fly, bad service by airlines representative, late departure, £50 extra charge for laptop, iPad, jackets, personal purse - need bag or throw away or pay £50 for each extra items. 6/15/2019, EZY8327 LGW Gatwick to CDG Paris - Flight at 2.10, gate closing at 1.40, no gate announcement until 1.35. Flight arrived late, late announcement of gate at 1.35 but boarding same kept same 1.40, announced that gate closing, gave 5 minutes to come a long distance to gate 112, arrived gate at 1.50, boarding wasn’t started and plane just arrived. - Representative checked boarding pass and said £50 extra charge for each item that is not in the carry-on including laptop, iPad, jackets, personal purse, vanity, medications. Tried to put all of the items in carry on bag for all 4 passengers. In order to avoid paying £50 for each person, threw away two personal bags and stuffed all in checked in bags. Laptop, iPad, money bag and jacket was left in one personal bag. Representative insisted to stuff all in 1 carry on because no personal items allowed. I showed her the board outside the boarding area, which says allowed personal items, she said, "the board is not applicable to my ticket". EasyJet was my connecting flight. We started with the same carryon on WestJet Airlines from Los Angeles to Calgary to Gatwick. Same carry-on with personal items was okay with WestJet but wasn’t okay with EasyJet. Representative said each airline has their policy. I charged £50 to my credit card and told her that easyjet will get 4 bad reviews today, she said, "nothing she could do". Now I’ll have to go to baggage claim for the one of the carry-on's that were checked in, which will delay my plans in Paris. I was in my seat at 2.25 pm, flight left the gate at 2.45 pm, take off at 3.10 pm (instead of 2.10 pm). Landed in Paris at 5.10 pm (instead of 4.10 pm). Baggage took 30 minutes to arrive at baggage area. Uber ride started at 6.10, overall 1.5 hours lost. I’m sure there is no penalty to EastJet for delays because we all sign fine print agreement upfront that says "airlines are never wrong and they will pay nothing for customer inconvenience". Airlines inside were okay, food offered at reasonable cost, water was available at cost. Of course no Entertainment. It was cold and no blankets or pillows were provided. Thank goodness I took out my jacket from the checked in bag. No announcement to apologize for delay in departure or arrival to Paris. I may have saved £50 when I booked my tickets but ended up paying that back to EasyJet, airline found an easy way to make money. Is there any governing body that could punish bad and intentionally fraudulent practices by airlines like EasyJet? I’m not sure if my review will make any change in EasyJet’s behavior towards their customers. Don’t they know flight will depart late, boarding will be late because it arrived late? If yes, why did they announce at 1.35 that the gate is closing and made us run? I’m sure many customers felt the stress and pain due to EasyJet’s unprofessional behavior and bad communications with customers. Considering my experience, I’m not going to fly again with EasyJet. There were other customers at the gate explaining similar issues, I’m sure they wouldn’t fly and give bad reviews. All my friends will stay away from EasyJet. Frankly, I’ll be very surprising surprised to see EasyJet’s existence in next - 4-5 years unless something changed I their behavior.
✅ Trip Verified | I book travel for groups for a living and fly several times a week so I know what to expect. For me to bother wasting more time to write this review tells you how bad it must have been. Yet again an easyJet flight home from a lovely trip back from Ibiza is destroyed by the disgusting gestapo they have working as ground staff preying on their customers trying to get home. This group on Wed 12th June quite literally prowled up and down the line, totally ignoring the people themselves who they simply dismissed if they asked what was going on and why they weren't allowed to take the luggage allowance specified on their ticket onto the plane, just pointing at bags they could try and force the passengers to pay extra for and dragging them to the front of the queue to put their bags in the size checker then engaging in screaming matches with people who refused to be bullied and threatening not to let them on the flights if they didn't leave the line and go to the back! Easyjet have a mafia of these people who all clearly hate the job and the people flying with their airline and the whole experience makes Wizz Air seem premium. Pay slightly more and fly BA, or anybody else quite frankly!
✅ Trip Verified | Paris CDG to Barcelona. The flight departed with a delay of 30 minutes, not to bad. The seat was kind of comfortable and reclined but you could see it was a very old aircraft. Cabin crew were polite.
✅ Trip Verified | I had flown with Easy Jet seven years ago, and at the time, we got a low fare, but then there were many additional charges that were added. That was fine, as they were honest about it from the word go, and I knew what to expect. In booking with them for a flight to Sofia from Gatwick, I looked on line, and was pleased to see that they now included one cabin bag and personal item in the cost of their tickets, so I booked with them. I assumed that this was an attempt to compete with other discount airlines like Ryanair, etc. We checked in on line, and while waiting at the gate to board, there was an EasyJet employee going through the line and picking people out of the line and charging them a 50 pound fine for having an extra bag. She got a number of people as she did this and had a machine at the ready to charge our credit cards. When I protested, she said that our personal items were too big, and that I should have read the terms and conditions more carefully. How many people do that? Without being a member of their "Easy travellers" group, it was the same as always, and we were "fined" 100 pounds because our personal items were too large. Had we known, we would have factored that additional charge into the cost of our flight, and would have likely flown with someone else as the EasyJet flight was much more than other airlines with the additional baggage cost, and they flew at inconvenient times, and into the nasty, old disused terminal at Sofia Airport. If someone makes you pay an additional 100 pounds to board a flight you have already paid for, there is no name for it other than theft, fraud or extortion. At EasyJet, it is called business as usual. Never again!
✅ Trip Verified | Berlin Tegel to Athens. Downloaded the app and attempted to check in approximately 5 hours prior to departure. Although I attempted several times, I was not able to do that and I kept getting the response that I need to go to the counter in order to check in. I went to the airport with some stress more than 2 hours prior to departure and after waiting a bit of waiting, I was told that the flight was overbooked, I got a boarding pass without a seat number and was asked to proceed to the gate. I would enter the flight if there was a no show from another passenger. I had hand luggage only and was pretty stressed. I was waiting on the gate and I informed the gate agents. They told me I'd have to wait until embarkation. Just 10' prior to departure I received an e-boarding pass on the app, with a confirmed seat (3B) and so I made it to the flight. Flight itself was punctual and uneventful.
✅ Trip Verified | Geneva to Venice. Last time I fly with Easyjet. In the last 16 months I've traveled several times on the same route, and every single time the evening flight was late. It's useless to have cheap solutions if the price to pay is arriving every time 20 mins to 2 hours late. Next time I'll pay very gladly some extra €80 to fly with a more serious and punctual company.
✅ Trip Verified | We were supposed to fly on Monday 20 May from Luton to Amsterdam at 8am. The flight was delayed to 9.40am. When they announced the gate at 8.55am we went to the gate indicated, gate 21. There was a long queue and we were at the end of it. By the time someone from the airline came to us to let us know that the gate for our flight was at gate 27, it was too late and we missed our flight. We got told to go to gate 6 to talk to someone from the airline. There isn't anybody gate 6, only a phone that nobody answers with a voicemail full. Eventually after about 10 calls or so we managed to talk to someone who said we would need to pay £99 per person to change the flight, either at 6-ish pm from Luton or 2.20pm from Gatwick. In the meantime someone from the airport came to "escort us" and take us to talk to someone from the airline. Once we passed security and were in the baggage claim area they actually disappeared. We managed to find the Customer Service Desk to have someone tell us the same thing i.e. £99 pp to change the flight. Online the price was less so we booked online for the 2.20pm from Gatwick for £175.86 and had to pay another £62 (£31 each) to transfer to Gatwick for a grand total of £237.86.