✅ Trip Verified | I booked a direct flight from Berlin to Zadar and suddenly I receive an email from Eurowings saying that my flight has been cancelled and the only option I have is to leave at 6 am, change in Düsseldorf and then take a flight to Split. Split? I am going on holiday in Zadar, this is ridiculous. I called the customer service and I received only standard fake answers so no help at all. I had asked for days off at work and now I have no other option as to go to Split and then take a 3-hour train to Zadar.
✅ Trip Verified | Very simply the worst experience ever! Flight was cancelled, we were promised to get a rental car reimbursed if we were to travel ourselves to destination Amsterdam. Claiming these costs didn't only take 30 days, turns out they also dont reimburse the costs for the car, which they decided in the email they sent us. Also, they reimbursed the ticket costs which they reimbursed to the credit card of the booking company instead of to the account - as i had requested and where they were easily able to send the flight compensation. Trying to call the company I was on hold for 20 minutes, then they hung up. I was waiting on the line again for 10 minutes only then to get rudely told that that's the only way to do it (as if this was a law, its just what Eurowings decided). About the flight experience: cabin staff was uninterested, food selection was poor, no entertainment, seat space was limited. Just an overall terrible experience! Never will I fly with Eurowings again.
✅ Trip Verified | Rome to Vienna, I need an option to mark a negative rating. Eurowings needs to be avoided like the plague. They first tried to charge me for the same flight for two consecutive days, for 6/30 and 7/1. I had to cancel 2 credit cards because of those charges I did not agree to. Expedia refunded my 7/1 fare. Got to the airport on 6/30, incompetent lady says my check-in is blocked. Lady spent over an hour on the phone. I missed the flight. Had to rebook with another airline for next day. Get an airport hotel. Person who answers Twitter DMs gave evasive answers about why it happened. What an embarrassment for German businesses.
✅ Trip Verified | Berlin to Rijeka. They were delaying trip every hour for half an hour so we started 2 hours later. The cabin crew don't know to say hello. And we did not get anything free to drink or eat.
✅ Trip Verified | Zurich to Dusseldorf. Staff demanded that I pay a penalty of 70 euros for my hand luggage. I received an email from Eurowings before the flight, claiming that hand luggage is allowed at no extra cost: "Dear passenger, your Eurowings flight is heavily booked today. To help us depart on time, please hand in your hand luggage at the check-in counter! This service is free of charge for you." Staff did not even allow me to throw my items away. Instead, he demanded that I pay the penalty. I am extremely disappointed.
✅ Trip Verified | Munich to Berlin. Worst flying experience ever. Very unfriendly staff Flight was 1 hour late. When we landed we had to wait 72 minutes to leave the plane
I am 6'1", and this seat is not comfortable on long haul flights; narrow and no leg room. Had Smart fare and it is confusing what is included; two meals were but a coca cola was E2.50. Go figure.
Flight was rather loudas this airplane is a propeller plane. The legroom at the window seats is quite bad. The service on board was very good and the staff was very friendly. The flight itself was very bumpy because of the bad weather conditions. The seats are rather uncomfortable an hard. It was ok for that short flight.
✅ Trip Verified | Punta Cana to London via Dusseldorf. Fell short of my expectations by a delayed departure of 2 hrs. The plane was clean, boarding efficient, and crew formal, unsmiling and completely without the usual, and nowadays expected, airline crew report. Dinner/Supper was served at about 2200 hrs as take-off was delayed. Having previously booked my choice of meal I was surprised to be told that “No I was having ordinary chicken”. It was served so hot you couldn’t eat it and tasted like nothing! To go with the meal I asked for a Bloody Mary which not only tasted of nothing but smelt rotten. There were none of the usual additional flavourings added, so I had to suffer a foul smelling tomato flavour-less concoction for €s. I later complained to a member of the crew, when service had calmed down, to be told he couldn’t smell anything rotten and that if I wanted another one I’d have to pay! I pressed further, telling him that it was very rare for me to complain but I clearly considered the Tomato juice to be bad. He looked at the bottle and said it was in-date and therefore acceptable. So an efficient airline well run but staffed by humourless robots!
✅ Trip Verified | Berlin to Milan via Stuttgart. Worst flying experience. They cancelled the second leg of the flight with no reason while flying the first leg. No efforts to fly us to final destination on same day. They arranged accommodation in Stuttgart and rebooked us for the next day.
✅ Trip Verified | I booked a ticket from Valencia to Berlin with Dusseldorf as a connecting airport. The flight in Dusseldorf was cancelled and the company said due to weather conditions although all other airlines was operating in a normal way. Then they said there is no airplanes until the next day, we waited at the reception in order to know what to do, the employees was impolite and they act with us in a very bad way. They started giving people hotel rooms to sleep, and then after 1 hour they said the working hours was finished and they are going home keeping too many people don't do what to do, even they start screaming at us and when we replied to them they called the police.
✅ Trip Verified | London to Venice via Cologne. I had a stopover in Cologne and since I have Gold status with United, I was able to use the Lufthansa lounge. So far so good. I missed my connecting flight because the flight boarding status was never updated on the airport-wide flight information display system. I learned that it is the responsibility of a gate agent to update this system. To compound this mistake, my checked bag was not removed from the flight. Again, this is a mistake from a gate agent. I had to find last minute accommodation and buy a new ticket to my final destination. I filed a request to receive compensation using their website and the response I received is: "Unfortunately, we cannot offer you any payment because it was not our fault. The passenger is responsible for finding out the exact departure point of his or her aircraft."" Essentially, they are saying that one should not trust the information on the airport displays.
✅ Trip Verified | Itinerary was London to Berlin via Dusseldorf, and Berlin back to London via Cologne. Out of 4 flights with Eurowings, 3 flights were delayed, the worst of which was 53 minutes. OK, not exactly the end of the world, however when I asked for a cup of water onboard the worst delayed flight I was told a cup of water was going to cost me 3 euros! Absolutely unacceptable, especially if you are delayed, and not provided with water.
✅ Trip Verified | Düsseldorf to Bologna. The flight and service was overall a plesant journey. However the aircraft is a bit dated a not up to date. Service on board was good, staff was very friendly. The legroom was great, however the seats looked old and used. Price was quite high due to an event on this weekend.
✅ Trip Verified | Athens to Stuttgart with Eurowings. Delayed 2.55 minutes. Just 5 minutes before 3 hours because if the delay was 3 hours they had to pay me. So they did it on purpose. They knew it was going to be delayed and did everything they could to arrive 5 minutes before I could claim for refund. I lost 3 very important hours. I was going to Stuttgart for a bussines event.
The ex Lufthansa A340-300 is an old, but verry nice and interessting airplane with a new Eurowings inside. The seat 4 K in the Eurowings BEST-class has lot of speace and is verry contribul, we will take Eurowings also for our next fligths to the USA
MUC-LAS on EW economy. Seat is OK, but narrower than standard LH seats. EW flight operated by Sunexpress, which does not have influence on service level that is already very low in economy. This section of 4 - 5 rows is divided from rest of economy cabin and from business before you by a wall. For some, this feels cozy, for others this might feel quite claustrophobic. So beware if are inclined to feel that way...
✅ Trip Verified | Miami to London via Dusseldorf. They have the worst customer service. We were refused on the flight we booked online and had a full confirmation of. Eurowings decided to change our flights 3 months before without me receiving any notification. When we were at Dusseldorf the agent started to blame Lufthansa (website we originally booked from) and then offered us 15 euros for 2 of us to have lunch. They may change all your bookings and not communicate with you and not = give you anything back.
Not Verified | Boarding was on time and efficient. The staff was pretty welcoming. The thing which surprised me was that none of them spoke German and also just very basic and broken English. Some passengers had to translate for example the safety instructions to other, mostly elderly, passengers because the didn’t understood it. Also, when it came to the meal service, they seemed really overwhelmed with finding the passengers who bought a meal for that flight and serving it. The cabin was a bit dirty but it was not bad. Overall, the flight was normal with an on-time arrival in Palma.
✅ Trip Verified | I flew from Heathrow to Cancun via Dusseldorf. It wasn't fancy - I flew 'Smartclass' and this includes hold baggage and hot and cold meal on the Dusseldorf-Cancun stretch, and a cold snack on the London-Dusseldorf stretch. I'm not going to pretend it's luxury, but it wholly exceeded my expectations. The food was fairly standard, the flights were pretty much on time, and the airline staff were nice. I didn't pay the additional £10 for full access to the screen, but I used the map feature which was excellent. I did see quite a lot of people who were surprised they didn't get food or a beverage included in their fare. I felt this was quite clearly stated when I purchased my ticket - unless you were mindlessly clicking through, then you couldn't have missed it. It doesn't cost much to add on if it's something you're bothered about and, even with this addition, it was still the fasted and cheapest London-Cancun journey by quite a way. I would definitely use Eurowings again, particularly for short stretches around Europe. It's definitely not luxury flying, but it is cheap and efficient. If you don't want to pay extra for food, it's easy enough to pack your own lunch, and if you don't want to pay for the films, they have USB sockets to charge your phones/tablets if you want to watch a film. My main issue with the entire thing was the weird German rye bread (it was disgusting) but that's a pretty small gripe to be honest. Overall, the negatives don't outweigh the positive - I had a good four flights with Eurowings and I would use them again. It's a good airline - if you have enough common sense to read the website when you're booking.