Not Verified | Cologne to Rome return. When I purchased the ticket for my daughter and I, we paid an extra 40 Euros to get seats and snacks during the flight. The aircraft was changed from the time I booked the flight. Not only we lost our seats and didn't get any snacks, but also the extra money we paid was gone. On the way back, not only was the aircraft different, but also instead of going to Cologne it landed in Dusseldorf. When it was time to board the plane, they never announced the boarding and didn't let families with small children get on board first. Passengers sort of figured that out themselves as to when to board. Eurowings also has some of the rudest stewards and stewardesses. My last time flying with them. It is not even that cheap.
✅ Trip Verified | Cologne to Prague. Canceled the flight half a day before departure. No compensation (not ATOL?) provided just an offer to rebook. As a result my 2 day holiday in Prague had to be canceled resulting in financial loss due to hotel and return flight cancellations. Lufthansa and Eurowings would provide better service to travellers by shutting down this airline!
The best Seat ,slot of jegroom in a good and comfortabel chair even for a langer person as I am.
✅ Trip Verified | Flight from Stuttgart to London Heathrow was delayed three times. Eventually we departed 2h35 late. Zero communication from staff as to what was going on. Zero apology from crew. Zero drink/voucher offered. Will not be flying with Eurowings again.
✅ Trip Verified | Second time I have flown Eurowings - never again. It is a truly miserable airline. The first time I flew (Koln-Zurich) my first flight was delayed 2.5 hours, and my return flight was delayed 1.5 hours. However, that is pleasant compared to my most recent experience, a Friday night flight scheduled from Koln-Budapest. After waiting more than three hours after hour initial 6:10 departure time, we boarded the plane. It was at that point that the pilot came on the intercom and informed us that the flight had exceeded the maximum time a flight crew is allowed to be "on", and thus the crew could not fly us. This was intentional - the delay was publicized fairly early, and avoiding the regulation would have literally been as simple as looking at one's watch. Additionally, there were only two staff working the customer service line for several hundred passengers. Took roughly an hour and a half to move thirty people through before me - can't imagine the people in the back of the line. Once I got to the desk, my questions were ignored and I was handed a "Customer Relations" card with a phone number that rang for over an hour with no response. Flight was delayed until the next morning at 10:10 AM, which means that everything I booked in Budapest (a little under 200 Euros) went by the wayside without being used. Absolutely pathetic airline. Your flight will not take off on time. The staff will try to scam you (and deny the EU regulations regarding passenger rights that are a) easily available online b) on a card in the airport). You would be better off walking.
✅ Trip Verified | Cologne to Stansted. This was a disastrous experience and will never fly with Eurowings again. First up on my outbound flight I was refused boarding saying that my passport had only 3 months left on it despite not needing a visa to travel to Germany. My visit to Germany was for just 5 days. Ended up using the train. On the return flight the flight was delayed by 75 minutes and upon reaching London had to pay extra money for overstaying in the car park. On top of it my baggage was damaged by handlers. No apology has been offered. Have put in a claim and up to now they haven't acknowledged anything only to be given a claim/ticket number. Have emailed numerous times for update on the claim all I get is Zero response. Will never use them again.
✅ Trip Verified | London to Hamburg. Had a disastrous time checking in at Heathrow and have written a full review on this. However Eurowings were very helpful as my mother is very elderly so has less mobility. Eurowings crew ensured my mother got to her seat safely and even radioed ahead for wheelchair assistance at the aircraft door when we landed. The seats are very comfortable and for once people are given free soft drinks and a snack. I would say better than BA in this instance.
✅ Trip Verified | I was flying from Munich to Dortmund on Eurowings. This flight is also a Lufthansa codeshare flight. At Munich Airport, Eurowings departs from the modern and sleek Terminal 2 (i.e. the Lufthansa terminal). Eurowings has its own counters with its own agents and a different booking system, therefore its not possible to check in at the Lufthansa counters. There is a separate counter for Business Class/HON/FTL/Sen passengers. While Eurowings is not part of the Star Alliance, they have an agreement with Air Canada/United/ANA so that as a United Gold passenger I could use the lounge and priority check-in. No priority bag tags, though: they do not have them at all. The flight itself was good. In the so-called Smart fare a sandwich and a non-alcoholic drink plus water were included. Foodwise that is more than Lufthansa would offer on a domestic flight. The first ten rows have regular Lufthansa legspace, beginning in row 11 it is much more narrow. There was an additional 5€ charge for a seat in the first ten rows even in Smart fare/UA Gold. Crew was good. Flight was on time and boarding easy. I still prefer full-service carriers, but if Eurowings is considered low-cost than it is probably the best low cost carrier for me. Sidenote: The business class fare would have been 30€ more expensive.
Not Verified | Originally my Eurowings flight from Dusseldorf to Hamburg was supposed to depart on the 9th of July at 8.45 pm but unfortunately that flight got cancelled. I went up to the Eurowings Counter where they had already organized a room in the Maritim Hotel at Dusseldorf Airport including Dinner and Breakfast. And they gave me a seat on the next available flight at 06.40 am the next morning. The extra leg room seat was very comfortable as well. The Service on the aircraft was very professional and good.
✅ Trip Verified | Dusseldorf to Bucharest. This was the first time I flew Eurowings. While boarding seemed to take forever, it was well organized and there was plenty of room at the gate for all the passengers. The on-board experience was very pleasant. The cabin crew was very friendly and courteous. The seat was more comfortable than other low-cost airlines. I also greatly appreciated being allowed to take my hand-trolley on board, boarding the flight through a jet bridge, rather than a crammed bus and, most of all, being able to select a seat for free. I will definitely fly Eurowings again in the future, it's a great airline for short-hauls flights.
Not Verified | Flight from Dublin to Düsseldorf was last minute delayed-at first 20 mins which turned into an hour and a half. Finally arrived in Düsseldorf now to find the next flight from Düsseldorf to Berlin has also been delayed by an hour, although it could be more. Several other of their flights displayed on the airport screens are also delayed. Not going to make public now resulting in an expensive taxi fare. Poor conduct and frustrating travel. Should’ve spent the extra to fly with somebody more reliable
✅ Trip Verified | Vienna to Miami via Dusseldorf. I didn’t even get to go on it because of their last minute cancellation, within less than 12 hours from departure. Besides the awful inconvenience of missing the trip, I have lost over €400 euros that the airline has failed to compensate. I have tried everything to communicate with them, I wrote an email and the auto-response answered I’d be contacted by Eurowings within six weeks. I talked to them at their Vienna airport counter and the airline staff misinformed me passing me on to some department that didn’t even have to do with my claim, and all the contact phone numbers they provide will make you wait hours on the phone without an answer, besides charging for the call. Eurowings offers really poor customer care, avoid them if you can.
Not Verified | The flights were late we were dumped at the wrong airport and are hundreds pounds out of pockets. Staff on the ground didn't give a toss about this and just dismissed our worries. We voiced our concerns and the issues but all that happen we were downgraded to basis flights. I called customer services and after 45 mins I was cut off. It took the airlines 3 days yes 3 days to get to our resort and still waiting for contact from them to see what they are going to go about it. It ruined our holiday completing and then on the way back we got sent to another airport but not the one we expected to be at. Had to pay for another set of coach tickets home another £101 and rebook the taxi. Never in my life time will I use this airline again. Staff were rude and just brush us off.
✅ Trip Verified | Gothenburg to Zurich via Dusseldorf. Eurowings’ customer service is the worst there is! Plus they do everything they can to save money and not action as promised. I’ve received an advance email informing me that my flight will change to one day later than was scheduled. Before acknowledging that email, I contacted their customer service (minimum time of waiting was 35 min) and they said to book a hotel for the extra night and they would reimbursed the fees. I asked to have that in writing and they refused saying that I need to send the receipt from the hotel to a specific email address which I did but I had no response until now (more than 2 months). Upon my return from my trip I contacted the customer service again and ask to see what happens with my reimbursement. They said that since I send that email there is nothing they could do even if its been so long and I was clearly didn’t get any response. When I asked them to contact their colleagues or transfer me to the people dealing with such a cases they said they can't connect me with that department and its only via email which again they don’t respond. So basically they say various non-sense trying to frustrate you and give up the case so they don’t have to reimburse anything.
Not Verified | Vienna to Birmingham. We checked in and got all the way to the gate before we were told out flight was cancelled. The only reason we found out was I was with my grandmother in a wheelchair who had assistance from the airport staff. We ended up running around the airport, going back through security, picking up my grandmother's bag at the bag drop then begging the Vienna ground crew for a different flight. They eventually rebooked me on a flight through Munich which caused me to miss my train at my destination. They were unable to put my family and I together so my grandma went via Frankfurt and would be picked up by other family in Birmingham. I ended up getting my.passport stamped three times for Vienna in the debockle. All in all a horrible and stressful experience.
✅ Trip Verified | Düsseldorf to New York JFK. Basically the two A340s are former LH aircrafts, with their current 2-2-2 business class. The colour scheme is also identically. So the seats should be known to anyone; I like it. A great seat. Food was spiced well, nicely presented and a delicious three meal course for dinner. Extremly friendly cabin crew on both legs. Number of movies is low, IFE good (same as @LH), WiFi is really bad and very expensive (unfortunately not the LH FlyNet). A really good product on the routes from DUS. I asked the flight attendant how the one A330-300 is configured and it is the current Cathay Pacific Business Class.
✅ Trip Verified | Bangkok to Bonn. I was sat next to a child that was climbing all over the seats and constantly getting kicked by it, the staff did nothing to help. I asked to be changed seats and got ignored, would not recommend this airline to anyone. Also you have to pay €10 to watch tv which is ridiculous when you just paid £300 for your flight.
Not Verified | Edinburgh to Munich via Dusseldorf. The aircraft were fine on these two sectors and the cabin service was up to standard on the first sector. However the second sector did not meet our expectations. We paid extra for a snack but the flight attendants failed to deliver said snack. We showed our boarding passes which confirmed our eligibility and a flight attendant even promised to deliver it. It never arrived. Three emails to eurowings' conatct address have been ignored. I recommend ignoring Eurowings.
✅ Trip Verified | Düsseldorf to Berlin-Tegel. It has been a very nice flight but a little delayed and the operation at the airport took very long. When we entered the airplane we had a kind crew who helped us to find our seats. But the legroom was pretty poor but luckily this was only an one hour flight. The seats were also old like all the interior. The toilet was so tiny that I could not even stand there but at least it was clean.
✅ Trip Verified | Munich to Thessaloniki. It was the first time I have booked with Eurowings so I checked their website in case a prior online check in was necessary. As I was informed that I had the opportunity to check in at the airport, I went to Munich airport without an online check in. First of all the flight,which in the end I didn't take, was delayed twice. That was not the problem though. As I reach the counter for the check in I was told by the the clerk that my flight has been overbooked and I had to rebook with an other airline or for a different day. The result was to beg several assistants of the family company of Lufthansa to overbook my flight to Thessaloniki for about 3 hours until they finally found a way to overbook my flight as well as for other 10 people in the same flight. As overbooking is a usual tactic for Eurowings, they definitely should mention that in their website .My experience was really horrible and I would never book with this airline again, although my flight was rebooked without any cost in the end.