Customer reviews

4/25/2019 N Vireem

✅ Trip Verified | Johannesburg to Harare. Do not fly this airline. I flew Qatar Dallas to Harare, Zimbabwe via Johannesburg - US to SA was without incident. Instead of picking South African Airways for the final leg to Zimbabwe I chose Fastjet to support my home airline. Big mistake. My bags were checked through to Harare but w...

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3/2/2019 Dirk Oesterling

✅ Trip Verified | I was supposed to fly from Johannesburg to Victoria Falls. Two weeks before flying I received a message that all flights have been cancelled. Until now I am waiting for a refund, which I never received yet. Don't fly this airline.

3/1/2019 Andrew Warren

Not Verified | Dar es salaam to Mbeya. I bought my ticket in October 2018 on the Fastjet website. I turned up to fly in February 2019 from Dar to Mbrya to be told by airport staff that the airline had ceased flying. Right up until the day if departure its website still showed the flight as on time. They never even bothered send...

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12/3/2018 W Zhang

✅ Trip Verified | Victoria Falls to Harare. I brought my ticket receipt to the counter at the airport to check in, the staff told me they couldn't find my flight so asked me to go to the travel agent 200m away from the counter. The travel agent told me Fastjet didn't get the money from my credit card so they just cancelled my ...

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8/9/2018 Anders Pedersen

✅ Trip Verified | Went from South-Western Highlands town of Mbeya to the capital Dar es Salaam on 8 August 2018. Easy to buy ticket online, prices fluctuate a lot. Generous hand-luggage (2 pieces) – surprise for an Low Cost Carrier. Two days prior departure they change policy and now open up for everybody holding a ticket to ch...

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8/3/2018 S Kostovich

✅ Trip Verified | DAR-HRE (via LUN), July 23 VFA-HRE, Aug 1 HRE-DAR (via LUN), Aug 2 After flying 3 times and 5 flights in total within a week with Fastjet, I beg to differ from the disappointing reviews here. They are probably justified, but I would like to believe that they are anomalous events in the very good way in which F...

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7/31/2018 Jack Svensson

✅ Trip Verified | Dar Es Salaam to Kilimanjaro. Got to the airport. Flight didn’t exist anymore (it had been taken off that days flight schedule) and I did not receive any prior information. Obviously gave me a lot of trouble because this was unexpected. Don’t get fooled by the price, the risk is too big. Choose another airline...

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6/11/2018 Ole Blach

✅ Trip Verified | Mwanza to Dar es Salaam. The flight never took place. The staff told us to take a flight next day which was not possible for us. Still don't get our money back. Will never use fastjet again because every time we have big problems.

4/5/2018 Ramona Zeces

✅ Trip Verified | We were supposed to fly on the 16th March with Fastjet only to receive few hours before my flight an email saying that my flight had changed to FN 154. The email that I got was not clear at all not stating which flight had changed (no flight number or departure airport was mentioned) so I assumed that the flig...

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1/31/2018 Visar Rexhepi

✅ Trip Verified | The flight from Kilimanjaro to Dar es Saalam was on time, check-in was very smooth, pleasant flight, and very friendly staff, including very good safety briefing. Similarly, the flight from Dar-JRO was on time, smooth flight, very friendly and client-oriented staff. On our return flight, KLM was approaching JR...

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12/27/2017 S Pallin

✅ Trip Verified | Kilimanjaro to Dar es Salaam. fastjet cancelled my flight during the night and I didn't receive any news. When I came to the fastjet office in Moshi to ask for the airport shuttle I was told there is no bus and no flight. There was nobody reachable and I had to try to get my connection flight by myself. Until ...

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12/18/2017 Yasmin Henn

✅ Trip Verified | Dar es Salaam to Lusaka via Harare. Fastjet cancelled flight and put me on one 2 days later, without my consent. Notified me via sms. I called in 7 times , sent 2 emails and drove to their branch at airport, to get a refund in process. Finally received email confirming refund would take 5 to 7 days. Been 2 wee...

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2/22/2017 S Mesiga

✅ Verified Review | Kilimanjaro to Dar es Salaam. Fastjet is a terrible airline. Normally my flights are cancelled but I had to go with them as I did not have any other option. I paid for 40k luggage as I did not want any issues, but of course got to the airport and staff were rude as one bag was a couple kg over 20kg whilst my...

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12/22/2016 F Pienaar

✅ Verified Review | My honeymoon flights from Johannesburg to Zanzibar was cancelled 2 weeks before the planned flight, with no warning. I got an sms saying that my flights were cancelled and that they have been moved to different dates, 5 days after my initial flight plan. Obviously this is completely unacceptable for a flight...

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11/27/2016 Kathryn Aquadro

✅ Verified Review | Johannesburg to Zanzibar via Dar es salaam. fastjet is a shocking airline. Flew with them to and from our honeymoon destination, they changed the flight times with no warning. The return flight was severely delayed causing us to miss all connections, no communication with passengers at all. Also, snack price...

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10/31/2016 A Feringa

I'm really dissapointed with fastjet. For our honeymoon, my husband and I booked a short trip from Johannesburg to Zanzibar, from 18-23 of November. We're both very busy so we cannot take more days off or travel on other days. We booked this months in advance. Then, last week I got the e-mail from fastjet announcing that our ret...

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9/14/2016 Mark Villeneuve

My wife and I booked round trip with fastjet from Johannesburg to Zanzibar because they were the only direct service, so we could avoid immigration/customs and switching flights in Dar es Salaam (airport hell). A month later, fastjet informed us they were cancelling the segment from Dar to Zanzibar and would have us change to Pr...

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8/12/2016 Ed Dramen

✅ Verified Review | Victoria Falls to Johannesburg. The flight was really calm and well organized. Actually it was faster than originally planned. Well, what do you need from low fare flight? Get to final destination as soon as possible, feel comfortable and safe and pleasant cabin crew. In my case, all listed met my expectatio...

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6/18/2016 C Parvaine

✅ Verified Review | I booked a ticket online and made the mistake of selecting Dar es Salaam instead of Zanzibar. I was told it's fine and that I can get off in Zanzibar and then sort the return flight of 26 June out at the Fastjet Officeses. Subsequently I spent a half a day of my holiday at the office. My flight wrongly booke...

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4/29/2016 W Gill

✅ Verified Review | Mbeya to Dar es Salaam with fastjet. Arriving on Mbeya airport, already checked in and about 15 minutes before actually take off the flight is cancelled. Being the only flight coming in and flying out from Mbeya, the cancellation must be known much earlier, Anyway, Fastjet thank you for the service and missi...

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