Fiji Airways


Customer reviews

10/22/2019 Abdallah E, Airbus A330-200 (332) seat 3B

The lack of full flat bed seat makes it a very uncomfortable flight. In all rows except the bulkhead, there is a small opening for one's feet. Which means when you slide down the angled seat, your feet get smashed into the hole. Seat controls are under a cover and very difficult to reach and use. Overall, a very uncomfortab...

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10/16/2019 Nuno Pereira

✅ Trip Verified | Nadi to Christchurch. At the check-in they asked for the ticket out of New Zealand. It was a ticket from Auckland to Santiago. The agency from I've bought the ticket didn't sent the "booking reference" of the flight, but I had the booking proof and receipt of payment. Fiji Airways refuse to check me in becaus...

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9/15/2019 Rebecca O Connor

Not Verified | Auckland to Fiji via Los Angeles with Fiji Airways. Would recommend this airline. I lost my phone and the cabin crew went through the area and found it and were able to open the seat to retrieve it with engineers help. I really thank you or I would be lost in L.A.

9/11/2019 Simon Cox

✅ Trip Verified | Sydney to Nadi. They cancelled my flight, and even after constant phone calls they only confirmed alternative accomodation the day before we flew. They refused compensation and when you complain they don't respond. Its a shame that there in flight experience isn't too bad - it is simply their reservations staf...

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9/1/2019 Lynne, Airbus A330-200 (332) seat 27B

Heaps of legroom in this exit row. Is also immediately in front of 2 toilets, but with enough space not to get crowded in by an queue. One of the toilets (starboard) has a nappy change table in it and is very spacious. Service was slow and inattentive.

9/1/2019 C Clark

✅ Trip Verified | Melbourne to Nadi. Booked my flight 1st April to fly on 19th August, get an email 3 days before we fly that our flight was overbooked and changed to fly out the next day. By then our accomodation has all been locked in and for any changes via will be a fee of the whole booking. I called the airline,...

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8/21/2019 Sarika Arora

✅ Trip Verified | I recently booked my travel to Fiji from NZ and without notice the airline canceled both my flights. My hotel bookings are done and are non refundable. I told them that I have to be back in NZ at any cost on 1st Sept but they have given me the flight back on 4th. The reservations team have no sense of customer...

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7/31/2019 Rohan Williamson

✅ Trip Verified | Los Angeles to Nadi . Getting from Toronto to LAX was very time consuming and almost resulted in us missing our Fiji Airways flight to Nadi. We were quite upset but the wonderful treatment of the Fiji airways staff alleviated the stress. They were so kind to me and my family and seem very genuine. Coming back ...

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7/22/2019 M Anderson

✅ Trip Verified | Brisbane to Nadi with Fiji Airways. Hidden fees, expensive, cartoons for entertainment and operated by Miami Air. This was booked as a Qantas flight however this is simply a codeshare so don't expect any decent standards of service. When I arrived at the airport I had to pay extra for a surfboard, Qantas allow ...

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7/21/2019 Matt G, Boeing 737-800 (738) Layout 1 seat 34C

Awful economy. Extremely tight legroom with a hard plastic at knee-level behind each seat. Food inedible. Felt more like LCC such as Ryan Air or Spirit than a full-service airline.

7/21/2019 Matt G, Airbus A330-200 (332) seat 10B

Flew SFO/LAX return. The seats are comfortable enough (I am 5'9") and neither flight was fully booked, so it was fairly easy for many people to get the A/B 2 seats to oneself. The inflight pillows/blankets were high quality (for economy that is). The food was inedible. Bring your own snacks. Service well-intentioned/friendly. I ...

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7/16/2019 E Valineski

✅ Trip Verified | Nadi to Melbourne on one of their Boeing 737-800s. The journey was almost 6 hours and I felt cramped as it is a much smaller aircraft to the A330s they sometimes operate to Sydney and Melbourne. There was no wifi which wasn’t really a significant issue but there were no individual IFE screens, only overheads s...

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6/16/2019 H Anderson

✅ Trip Verified | Apia, Samoa to San Francisco with Fiji Airways. Seats were ridiculous! There was no room to move at all. Approx 2.5 feet between my own seat back and the seat back in front of me. 11 hours in the middle and I could barely walk. The staff were professional, courteous, and helpful. This was my 3rd time to the Sou...

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3/17/2019 Abdallah E, De Havilland Canada DHC-6 (DHT) seat 5A

My flight was performed on Twin Otter with significant different layover: it was 7 rows "1 + 2", but row №6 was without seats A and B (across the door). Row №7 was more like 3+0: its located in a narrow tale part and aisle was not necessary at the last row. So it was one block of three seats.

3/14/2019 Phil WEARNE, Boeing 737-800 (738) Layout 1 seat 2A

Excellent service in all aspects. Highly recommended.

2/11/2019 Avneel Abhishay

✅ Trip Verified | Suva to Nadi. As a frequent flyer with Fiji Link am disappointed with the level of service at Nausori Airport. I was due to fly FJ24 but due to issues with the aircraft they had to downgrade the aircraft to an ATR42 which meant at least 20 pax had to be offloaded. They were seeking volunteers, I happily volunt...

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2/4/2019 D Mearden

✅ Trip Verified | Los Angeles to Nadi. Great airline! From the moment I stepped on board to the moment I left the arrival gate I felt safe, secure and well taken care of. The seats were very comfortable and had lots of leg room, the inflight entertainment varied from movies to video games which was very fun, and the inflight foo...

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1/7/2019 T Dawsani

✅ Trip Verified | Labasa to Nadi. Our flight got cancelled on the 5th of Jan from Labasa to Nadi due to bad weather. We made about 30 phone calls to Fiji Link both in Suva and Nadi. Each time a different story was told. Absolutely no help has been provided. We were meant to be back at work today. It's 3 days now. We asked Fiji ...

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12/16/2018 B Marten

✅ Trip Verified | Had a flight from Singapore to Nadi and 3,5 hrs before departure get an email that there is a delay of 24hrs. Long time on the phone, line was several time interrupted. No offer how to help staying overnight in Singapore or how to help with the cancellation of the non-refundable hotel on Fiji. For problems cau...

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12/16/2018 Billy Molloy

✅ Trip Verified | Terrible service. Flights to and from Singapore cancelled with no notice. Worst customer service I’ve ever seen. No care given to the passenger throughout. Cancelled flights at last minute are the normal thing for this airline. Check online to see how many are cancelled. Warning do not fly with Fiji Airways if ...

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