Customer reviews

10/18/2019 Harika Reddy

✅ Trip Verified | Prague to Hyderabad via Dubai. Terrible website that doesn't confirm properly. Terrible contact that doesn't send you SMS (Check if they did). Terrible email that goes straight to spam. Terrible customer service that's unreachable and replies within 20 days. Terrible banking policy that deducts money multiple...

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9/11/2019 N Kunecal

✅ Trip Verified | Dubai to Asghabat. The ground crew would not allow people with more than one bag at the gate and continue to make them wait for no reason. They would not accept passengers with plastic bags into the flight forcing them to buy carry on luggage from the duty free shop. Also at the end of the day they even allowe...

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8/31/2019 Khaled Walid

✅ Trip Verified | Sarajevo to Dubai. Horrible experience. Unexplained delays. Landed in a different country! No apologies, no courtesy, no information. No explanation from anyone on delays. Never again.

8/29/2019 Abdallah E, Boeing 737-800 (738) v2 seat 15E

Even though it has more legroom. You cannot recline!

8/18/2019 Bojana Keserovic

✅ Trip Verified | Prague to Dubai. This is my second time on flydubai and I was disappointed with the service. Flight attendants were so confused and lost. Screens were not working, and there was not a main big screen where you can check the current location of where you are. Food was ok. It was a light meal as it should be and ...

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7/30/2019 Z Lantay

✅ Trip Verified | Bucharest to Dubai. This airline has seemingly nothing to do with Emirates (that they proudly advertise) other than the check-in and gate. The aircraft is uncomfortable, no entertainment (no screen) or if they do needs payment. No water, no snacks - feels really cheap, like squeezing pennies anywhere they can ...

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7/16/2019 S Neale

✅ Trip Verified | Dubai to Sofia. Was upgraded to Business class because plane was full. Seat was nice and roomy, footrest did extend but it did not raise up, so not a leg-rest. You get automatic access to all the movies and in-flight entertainment, along with a pretty good pair of noise-cancelling headphones. Seat back went ba...

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7/6/2019 D Boers

✅ Trip Verified | Dubai to Naples. So disappointed with the customer service of Fly Dubai. They cancelled our return flight and didn’t inform us - only found out on the day of the first flight. Now they are only offering us a flight on a different date or a refund which both are not an option for us because we have to fly on th...

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6/25/2019 Zamand Shokri

✅ Trip Verified | Dubai to Kuwait. The worst flight ever, I will never fly with fly Dubai ever again, they made us wait on the bus right outside the aircraft for half an hour in this heat, the AC wasn’t working on the bus either. If the aircraft is not ready for boarding what is the point getting people to the bus!

6/7/2019 A Alhilou

✅ Trip Verified | Kathmandu to Dubai in Business class. I was pleasantly surprised with how the chief purser was courteous and kind to all passengers, including my elderly parents. He offered to stow their luggage for them without them asking. The IFE was good with good range of movies to watch on this flight. Wifi was decently...

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6/2/2019 P Kalinarov

✅ Trip Verified | Dubai to Moscow. Get a seat with extra space for legs in the front part of cabin. Crew member decided to swap passenger who suppose to seat next to me, for lady with very young kid, (like 2-3 months old) who was screaming and crying all the time. When I asked to change my seat for similar or better cause baby ...

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5/25/2019 Zulfikar Khan

Not Verified | Mumbai to Moscow via Dubai. They lost our baby stroller at the very beginning of a 15 days trip, then returned it to us around the 8th or 9th day with 2 wheels of 4 missing. All efforts to put sense into them failed and eventually we were handed USD50 for a USD100 stroller that was now useless and nothing for our...

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5/24/2019 M Alkadha

✅ Trip Verified | My wife was traveling from Abha to Faisalabad via Dubai. No one inform me that Sialkot airport is closed when I reached airport they told that my destination divert to Faisalabad. We have no option. My wife was traveling alone and she was landed about 300 km from her hometown at mid night. After that I heard a...

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5/24/2019 Gaurav Arora

✅ Trip Verified | Bahrain to Mumbai via Dubai. Flydubai is the worst airline company. Their staff is rude, flights are late and they cheat their passengers for excess baggage purchase by charging 2.5 times more than their written policy.

5/11/2019 P Hakelt

✅ Trip Verified | Dubai to Muscat. Short 40-min flight from Dubai to Muscat. Departure and arrival on time. Check-in swift. Departure from DXB Terminal 2 is a nuisance though since it is not connected to the metro and can only be reached from Terminal 3 by a 45-min (!) taxi ride during the traffic rush hour. Very narrow seating...

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4/28/2019 Ravi Thapa

Not Verified | Helsinki to Kathmandu via Dubai. If you want to experience what is ultimate cheap experience on Airline, fly Fly Dubai! The aircraft's seating configuration are very narrow, tight and extremely low leg room. They don't even have the pouch on the seat to hold things, as such to make room big enough for passengers....

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4/19/2019 Gergely Lantai

✅ Trip Verified | Dubai to Bucharest. Worst aviation experience I have ever had. Almost two hours delay, staff is not able to provide information. Airplane entertainment does not work. I will for sure never fly with this airline again.

4/15/2019 M Famoura

✅ Trip Verified | Helsinki to Kabul via Dubai. It was the worst ever experience with flydubai. I paid 830 euros for ticket. When I was flying back to Finland from Kabul they didn't serve any meal when the flight duration was around 3 hours, I was fine with that but after 6hr and 45 mints of layover in Dubai airport they even di...

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4/6/2019 Steve Jones

Not Verified | Bucharest to Dubai. I booked a fully flexible ticket on Flydubai that comes with checked in baggage but needed to change my flight on the return to come back a day later. I did this online and it said everything was fine and I could change for free so I did it. Then I arrive at the airport and the check in person...

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3/29/2019 M Massidkar

✅ Trip Verified | Baku to Karachi via Dubai. Worst flight ever even more than worst. I had my flight at 28 march 7:00 pm, i reached Baku airport at 3, I asked the fly dubai counter any they told me that check In will start at 5:00pm, when I came their at 5:00 they told me your flight is canceled and your next flight will be at ...

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