Customer reviews

9/30/2019 Humbulani Raphunga

✅ Trip Verified | I was so excited as this was my first time flying. I arrived early so I wouldn't miss my flight from Joburg to Durban I then checked in and was then told to go to gate C12 at 9h30 Am, then a lady checked our tickets and advised we can go sit elsewhere as we were complaining of the coldness of the boarding area...

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9/17/2019 K Schameski

✅ Trip Verified | Cape Town to Johannesburg. On this short flight everything went fine. Boarding in Capetown was fast and well-organized - they seem to be really good in efficiently handling arriving and boarding passengers. Staff was nice. Slim Boeing seats are terrible, but bearable on this trip. Catering is at the lower end,...

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9/16/2019 Derick Bantjes

✅ Trip Verified | My complaint is not necessarily with the Airline but more so with the Ground Staff at either OR Tambo or George airports or Both. In the past year I have noticed a lot of Scratches and dents on our luggage. ( This even on the Cape Town Flights). We have even gone as far as wrapping them at a hefty price to try...

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9/3/2019 G Maliso

✅ Trip Verified | Cape Town to Durban. Had a bit of a struggle breathing while on board. Decided to move to the back of the plane as the passenger next to me was asleep and leaning towards me, which was a bit uncomfortable. Crew weren't helpful at all. Found me by the cabin, but asked me to move back as they had to get on with ...

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8/31/2019 Jurgens Bence

Not Verified | Sat 25 Aug 2019 my dad had to take a flight from George to Johannesburg via Safair, but forgot his ID book at home and could not board the flight. He had to get his ID book and come back for the later flight, but was without transport to get back home. The staff went out of their way and beyond to assist him and m...

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8/24/2019 S Bearen

✅ Trip Verified | George to Johannesburg. This was the most unprofessional staff experience I ever come across in my life. The woman at the ticket office in George does not deserve to have a job. She was rude, unprofessional and seemingly untrained for the position she is hired for. To the point where we cancelled our ticket an...

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8/4/2019 O Bantheni

✅ Trip Verified | No one can spoil your day better than FlySafair. Landed in Johannesburg with missing baggage and I was told that they are a low budget airline and they don't compensate. Now I have to buy new clothes and toiletries for a morning meeting while waiting for them to deliver my bag. In addition, the staff om duty t...

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7/29/2019 Suné Fritz

✅ Trip Verified | Cape Town to Johannesburg. This is honestly the worst service that I've received from all airlines. The staff at the Cape town airport is rude and incompetent. The only person willing to help was the manager at the safair counter. Your check in department don't have any people skills. I refuse to pay for a ser...

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7/3/2019 J Harteen

✅ Trip Verified | Cape Town to Johannesburg. I will never ever make use of FlySafair again. I am very disappointed. How do you people book a family with 3 small children on different seats even if we booked it a 3 weeks before the flight? When boarding, a hour before takeoff i must find out that i need to go to the Police stati...

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6/23/2019 L Jordaan

Not Verified | Port Elizabeth to Johannesburg. This morning Me and My fiance need to flight back to Johannesburg, at 8:40. At Check-in they say we have missed are flight. I told the lady at the check-in that its only 8:05, she said sorry but you have missed your flight. Just because we were late to check-in. They told me that ...

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6/19/2019 Jenny Meaker

Not Verified | Port Elizabeth to Durban with FlySafair. I would like to compliment your ground staff / check-in staff who were on duty at PE airport at 14h30 on Friday 14th June. I had a really ill colleague travelling with me to Durban, and requested if they could help me with 'assisted boarding' as I hadn't requested that whe...

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6/8/2019 N Reade

✅ Trip Verified | Cape Town to Lanseria. Pathetic Service! Will never ever fly with them again. Unfriendly service and ridiculous to pay extra for bag. Thank you Kulula for great service always!

5/29/2019 Lerato Ledwaba

Not Verified | Johannesburg to Cape Town. The flight was perfect the flight attendants were very nice. Overall it was a good flight. It was so cheap and the money was worth it I couldn't believe you can fly for just about five hundred rand it was nice.

5/23/2019 H Pamira

✅ Trip Verified | Johannesburg to Durban. I had to attend a funeral in Durban on 17/5 at 10 30am. Booked a 6.30am flight. This flight was delayed for 5 hours. Only left Johannesburg at 11.30am. Did not make it to the funeral. The purpose of going to Durban was not met. Safair did not provide compensation for the delay.

5/3/2019 Nonkululeko Betwana

✅ Trip Verified | Johannesburg to Durban. I am disgusted with the service I received at OR Tambo with the Ticket sales when I came to check-in for my flight that was at 11:05-12:20 to King Shaka international airport, the agent looked me in the eye and told me I have missed my flight when the flight was still within the airpor...

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4/12/2019 Ebrahim Laher

Not Verified | Terrible customer service, call centre takes ages to response and they keep putting you on hold for a significant time. I booked a ticket single for my wife and myself, Johannesburg to Durban I changed my flight paid a huge change fee almost the same price as my ticket for a day earlier. I received confirmation t...

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4/9/2019 F Gartin

✅ Trip Verified | Port Elizabeth to Johannesburg. There are hidden cost when you fly with FlySafair. The website is not clear about additional costs such as luggage, what is included, or what is excluded.

3/27/2019 Ian Jacobs

✅ Trip Verified | Johannesburg to Cape Town. The worst flight and service encountered - from counter where they insisted I pay an additional amount of R250 for baggage (about 13kg) to be loaded - to the actual flight where staff treated passengers very badly. we had to stand on the side for over 20 minutes to allow staff to pro...

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2/20/2019 Yolande Lottering

✅ Trip Verified | First of all the front desk ladies were very sweet and helpful, I can not complain about them. Now lets start, the staff on board were rude and did not seem bothered with the clients at all. After the safety instructions were done, they simply went and buckled themselves in, not one of them came by and checked ...

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1/31/2019 Linda Bender

✅ Trip Verified | George to Johannesburg, Sunday 27th January 2019. We missed our flight Kulula to OR Tambo so we booked a flight on FlySafair, when we were booking the man at the counter (George Airport) advised us that the aircraft lands at Lanseria we said no we need to go to O.R Tambo he was adamant that the flight landed i...

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