Frontier Airlines


Customer reviews

10/6/2019 KJ Jones

Not Verified | Phoenix to St. Louis. Frontier is the worse airline that I have ever flown with. They delayed my flight for 6 hours then told me at the last minute that it was canceled. I missed a funeral and they showed the least compassion that I have ever seen. I will not fly with them again.

10/3/2019 S Barnes

✅ Trip Verified | Atlanta to Las Vegas. Never been on a plane before at all. The flight was ok for being inexpensive but the reason I will never fly with Frontier again is that after I paid for a checked bag I went to the airport and the lady behind the counter said that my bag was free because it was a personal item that I didn...

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10/2/2019 M Keller

Not Verified | Philadelphia to Orlando. I will never fly Frontier ever again. It's been a complete run-around the entire time. My husband and I are on vacation and unfortunately, we had a death in the family so we need to return home two days earlier than planned. We called to change the flight, they said we couldn't. We had to...

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10/2/2019 B Allen

✅ Trip Verified | San Francisco to Cancun. Such a bad experience with Frontier Airlines they cancel 2 hrs before our flight because they overbooked and they were short staff. They offered to put us on another flight 3 day later which we declined. Never again booking with this airline they are so unprofessional!

10/1/2019 Pallavi Phalke

Not Verified | Philadelphia to Las Vegas. The seats on this aircraft were so uncomfortable! It was a short load of passengers so the Captain allowed us to go in the empty seating which there were 3 to a row. I got my own, it was very uncomfortable to sleep the whole flight because I kept getting cramps in my leg. I was so tired...

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9/30/2019 Dawn Frias

Not Verified | Inclement weather surrounding the Chicago area on Sept 27th 2019 was evident throughout the day. Our flight from Cancun to Chicago was delayed due to the weather. Frontier knew how bad the weather was and our chances of landing in Chicago were slim. They did not cancel the flight. Instead the pilot stated we had ...

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9/30/2019 S Hancock

✅ Trip Verified | Absolutely the worst customer service experience. you sacrifice all respect and common courtesy for a discounted rate with this airline. I was a few min late to airport due to multiple traffic delays. The front counter person informed me that I would need to take my bag with me to the gate due to my late arriv...

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9/29/2019 Kristopher Gee

✅ Trip Verified | Philadelphia to Tampa. Frontier is an absolute garbage airline. Do not fly Frontier! First thing, the check-in kiosks were broken, so there was a really long line to check-in. Once we boarded the plane, we had to get off for a mechanical issue that was supposed to take an hour to fix. One hour turned to three w...

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9/20/2019 Joe Brown

Not Verified | Denver to Ontario. I’ve continued using this horrible airline and after all my flights I would get Frontier the #1 worst airline award. About half of all my flights are delayed and I’ve had two times not that they have had us keep boarding and deboarding a plane because of maintenance problems. The last plane I w...

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9/19/2019 Oleg Morozov

✅ Trip Verified | Seattle to Saint-Louis via Denver. Live in airports 2 days cause Frontiers failures. Stay at night on airport chairs. I bought flights F9 144 (Seattle - Denver) and F9 280 (Denver - St. Louis) As a result, my flight to Denver (F9 144) was delayed every hour and so on 7 times. After 7 hours, the flight was canc...

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9/19/2019 Gary Karnes

Not Verified | Denver to Ontario. Most uncomfortable flight I have ever been on. We were packed on like cattle. There was turbulence the entire flight. Frontier added on prices for everything. The seats had no cushion and were difficult just to get in to. The emergency paperwork was old and filthy. The inflight bathrooms were t...

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9/18/2019 Somik Sinha

Not Verified | Denver to San Jose. Worst Airline ever. Our flight got delayed for 1 hour so we had to wait at the airport and do nothing. When we were on the plane, everything was going just fine. Then, one of the Flight attendants came. She was very nice. I asked for some Sprite, but the final total was 30 dollars. I mean, what...

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9/17/2019 H Carter

✅ Trip Verified | Indianapolis to Portland via Denver. Customer service was rude. Flight attendants were grouchy. No in-flight complementary snacks or drinks on a 3 hour flight. My original flight was with a 51 min layover. It went to a 12 hour layover. I only got $50 discount on my next flight. I asked for a hotel voucher, whi...

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9/12/2019 S Barinez

✅ Trip Verified | San Juan to Atlanta. This is the worst possible flight experience imaginable. The flight was delayed 2 hours before we were given any answer as to why. Then the response was that the airplane was rerouted somewhere else because of weather in Puerto Rico, while no other flights around us were delayed for weat...

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9/11/2019 Jamie Collyard

✅ Trip Verified | Chicago to Denver. I’m sitting on the runway during my second Frontier Airlines flight in the last 5 days. We are heading back to the gate. This flight is already 40 minutes late. Both of my flights have been extremely late, employees make little to no effort to notify waiting customers of the delays. My outwa...

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9/10/2019 Arielle Farinas

Not Verified | Their customer service was absolutely horrible in Denver. My Norwegian flight from Paris to Denver was delayed by an hour - I even received a notification. When we arrived in Denver, it took about 20 minutes to get off the plane, followed by another 20 minutes to retrieve bags and go through customs before checki...

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9/9/2019 J Martin

✅ Trip Verified | San Juan to Orlando. The worst airline I’ve ever been on. This was my first time flying with frontier and my first time visiting Puerto Rico I was so exited For My amazing vacation the price seemed very attracting so I decided to give them a chance and try the airline out! Never knowing what was to come, I ar...

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9/6/2019 M Garston

✅ Trip Verified | Denver to Jacksonville. Frontier Airlines seems to try to present themselves as a budget airline, but charge astronomical fees. I have consistently seen very rude employees in personal experiences with Frontier Airlines. They entice you with low fares, but I have seen them raise their prices before I can compl...

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9/6/2019 R Guerrero

Not Verified | Las Vegas to Houston. There is a reason Frontier has the lowest customer satisfaction ratings (and by lowest, I mean the rock bottom friends). The "flight attendants" are mainly just teenagers who can do little more than handle three main things. Seatbelts. Trash. No loitering. It takes one whole flight attendant...

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9/6/2019 R Gore

✅ Trip Verified | Denver to Milwaukee. Of course just like all the other reviews, there was a 3 hour delay with no compensation. No wonder why Frontier has that reputation, I will not travel Frontier again.