Not Verified | Birmingham to Zurich. I am an incredibly nervous flyer, and was flying at 25 weeks pregnant so much more anxious than usual. When I checked in the airline immediately clocked that I was pregnant and told me to come and queue up with priority customers even though I was flying economy. When I did they showed me to a seat to sit in while I waited for the coach which was so helpful and kind. On the plane the hostess noticed my anxiety during takeoff and throughout the flight they checked in with me constantly with such patience and kindness - offering me a bottle of water to sip and calm my breathing down, giving comforting reassurances at the slightest sign of turbulence, and before we landed coming and offering a little cuddly toy plane for my unborn baby. The genuinely caring nature of all the staff was absolutely superb, and such an enormous comfort to a more vulnerable person. I was so grateful and thoroughly impressed with every staff member involved at each step of the way.
Not Verified | Zurich to London City. Very pleased with service received, flight attendant went out of his way to recognise we were flying business as technically non exists on this short hop flight. Given Easter gifts as well as free flowing champagne and cognac. Plane was very clean, quiet and modern.
✅ Trip Verified | Marseille to Zurich. A lazy check-in (not Helvetic employee) who did not want to check my luggage through its final destination, neither to release a lounge voucher (Star Alliance Gold). I finally had a great trip in this old Fokker 100. Crew was extremely attentive, flight on time, and aircraft clean as snow.
HELVETIC.COM will change the Fokker in next 2years Plane is fast and strong , today again..
Not Verified | Budapest to Zürich. Even though the F100 aircraft was rather old, the comfort was very good. The seats were very comfortable and had a lot of leg space. The crew was very nice and had a beautiful uniform. The onboard service provided was the same as on every other Swiss international Airlines flight. The information given by the crew was accurate ond easy to understand. I really liked this flight
Not Verified | Birmingham to Zurich. Very nice comfortable flight with excellent cold snack and wine. My main complaint is that I did not have access to the Lounge at Birmingham. Surely this should be automatic when paying Business. My ticket was booked through Swiss International so don't know who is responsible for this lack of Business Class service.
✅ Trip Verified | London City to Geneva. Inexistant service, rude crew who insulted a man on crutches, gave contradictory orders about not using overhead bins without telling passengers what to do with their luggage.
Plenty of legroom, otherwise quite old fashioned and narrow seats. I don't recline seats but have to give review stars - thar's not good. Also there's no entertainment, so I gave non existent entertainment 1 lone star. You should not make all review topics mandatory...
Sure the best seat row you can get in that plane. Plenty of legroom to stretch your legs. Otherwise quite common old seats, but the hop over to Wroczlaw is only about an hour.
Window seat quite far in front. Sufficient legroom, and as this was a Business Classe seat the middel seta remained empty which helped as otherwise seating may be a bit narrow.
Not the seat I had originally booked. Comfortable and plenty of legroom. Very noisy as next to the fuselage mounted engines.
✅ Verified Review | Zurich to Berlin TXL with LX0976 operated by Helvetic Airways. Boarding was very smooth, but the lack of space in the overhead compartments of the Embraer 190 was obvious and annoying. Flight attendants were somewhat imperiously telling all the passengers to put whatever fits under the seat in front of you to save space. And yet many passengers had problems stowing their hand luggage anywhere. The aircraft was clean. The plane left 50 minutes late but it wasn't the airline's fault. As this was a morning flight, there were croissants served, which were tasty but very cold. Not sure if they must keep them in a fridge or something but warm croissants would have certainly made a big difference. Crew were good but nothing to write home about. All in all, it was a pretty average flight.
✅ Verified Review | Zurich to Rome. Can't believe they still fly these old Fokker 100 planes. Bought business class tickets on the Swiss website and ended up in a Fokker 100 rather than a modern Airbus. The leg space was as if flying economy. One of my worst flights ever. The cabin staff tried their best, but again thumbs down for the plane.
✅ Verified Review | Zurich to Bucharest return. One of the worst flying experience. Old, worn out aircraft and lousy service overall. Extremely overpriced. We booked Swiss and after a couple of weeks got an e-mail that some details were changed (among those details the flight is operated by Helvetic Airways instead of Swiss). Return flight from Bucharest was overbooked. On top of that, after the aircraft that supposed to take us left Zurich they experienced some technical problems and went back. As a result, the flight was delayed about 4 hours. When we filed for compensation according to the EU law, they denied it. I will avoid them at any cost.
Zurich to Warsaw, this flight was operated by Helvetic Airways instead of Swiss. Flight delayed for 20 mins, old, dirty and noisy Fokker 100, with very limited overhead stowage space. Cabin crew of two - very young, but looked bored and tired, and no smile. Service was a cheese or ham sandwich, with beverage cart and swiss chocolate - typical Swiss service but with diferent attitude than on regular Swiss flights. I don't know why Swiss is using Helvetic if I read so many complaints about their quality of service. I normally would choose SWISS anytime, but not after this flight.
I cannot believe they still fly these old planes. Fokker went bankrupt 18 years ago. Sure enough the regularity of this plane sucks, not to mention the noise. Time for the scrap yard or museum. I will choose another airline until Helvetic Airways fleet is up to date.
Had a short flight with Helvetic Airways to Frankfurt - nothing special. Staff both on the ground and in the air cold and unhappy, the service is mediocre, even for a short flight I met airlines serving much more than a tiny orange juice box. Crew felt inconvenienced when asked a question in another language than German. The flight left 30 minutes late, I had to run in Frankfurt to catch my connecting flight. The only good thing: the plane was a brand new Embraer 190, plenty of legroom and very clean and fresh. Will avoid them if I have a choice.
The Italian ground crew failed to show up for work, and our pilot, flight attendants and other staff offloaded the previous flights luggage, then proceeded to load our luggage, explained to us what was going on, and managed to get someone to help back out our plane. We got to Zurich only 25 minutes late. We were able to run to our connecting flight from Zurich to Boston, and made it. We can't thank those staff enough for the wonderful, considerate job they did. They deserve special recognition. They could have easily stranded us.
Excellent leg room compared to the Embraer 190 that usually serves on this short haul line.
The flight was a short hop from Stuttgart to Zurich, but quite enjoyable none the less. Check-in and boarding was very decent and efficient, with the staff being very helpful. The interiors were quite dated, but the seats were pretty comfortable nonetheless. Although we were seated in row 19 towards the rear of the plane and right next to the engines, the plane was fairly quiet. Cabin service was minimal as the flight was so short, but we were served some tasty snacks and water. The cabin crew were friendly and approachable. There was no IFE for the flight. The landing in Zurich was rough, but other than that, it was quite a pleasant flight. Would fly with Helevetic again for another short flight.