Seats were good..flat bed sleeper seat ..very comfortable ..but the seat back screen kept breaking down ..which was eventually replaced by an I pad...the electronic seat functions were intermittently working and when I asked for a few pillows to put behind me while I was having my meal I was informed the didn’t give our pillows...no amenity kits were handed out..and headphones were only given out when requested ..The meal was basic ...served in a cardboard box carton ..drinks service was offered once then on request ...and after 2 small glasses of wine I was informed that they had run out of wine ..so I asked if it was possible to get me a glass from the economy section of the aircraft they told me I was welcome to buy it from economy which I was charged $12 for...the staff were ok ..but didn’t go out of their way to accommodate you ..the entertainment was poor..with about 8 movies ..overall the service was not upto business class standards or premium economy for that matter ...and whilst the seat was very nice , I’m sure the standards on this flight would not have reflected the standards offered in Norwegian premium economy
✅ Trip Verified | Lisbon to Salvador Bahia. Flight plastic free. The first one I have travelled with. And they had Ipads to comfortable watch what we preferred. The distance between the chairs was large.
✅ Trip Verified | Salvador to Lisbon. Everything great. The flight was on time and the flight attendants were super nice. Good food and served in nice quantities. The entertainment was very personalized. It was a very good experience.
Not Verified | Lisbon to Salvador. Very nice flight. Staff, food and seats were very nice. Entertainment was great with several movies and series to choose from. I will definitely be travelling again with HiFly.
Not Verified | Amsterdam to New York. I flew Hi Fly on a Norwegian flight. An older jet, the interior was outdated a bit. The overhead reading lights could only be turned on from the crew. One of the bathroom sinks wasn’t working. There were only about 6 movies and 2 tv shows to be entertained from, but if you are flying 8 hours, you should know to bring some sort of entertainment with you. Seats were cloth, not leather if that matters. The crew more than made up for any shortcomings. I felt like they had a full crew of well trained and professional staff. But they were pleasant, smiled, and made sure our drinks were taken care of since we also bought meals. They were likely one of the best crews that I have ever flown with. I fly about 30 times per year. All in all, sure it wasn’t a Boeing 787 but they got us where we were going.
Not Verified | Hi Fly operated the route Brunei - Melbourne on behalf of Royal Brunei, due to RB having some sort of issue with their usual fleet for that route. We were told this at Heathrow (full flight was London- Melbourne via Dubai & Brunei). It stated the flight would be as comfortable, and the same high standard as RB. Not the case, sadly! Plane was older, more cramped and I felt not very clean. In-flight entertainment consisted of about 6 or 7 films, and 2 TV shows. I was lucky to have a vacant seat next to me, but the screen want working; I asked the flight attendant to see if it could be reset, and I doubt she even checked, as it never worked and no-one came back to me to update. Food service was incredibly slow, with warm drinks and nothing explained. I had to ask for my water bottle to be refilled 3 times (over 1 hour!) and finally, to get it refilled, I had to use the call attendant button, as the lady who insisted she hasn't forgotten, clearly had! Also, loads of passengers had to ask about the seatbelt sign, as it was on after take-off for a very long time (smooth flying so no need) and we weren't able to use the toilets. The sign went on again after a period of short turbulence, however again took a long time to go off, so people were just disregarding it to use the toilet (no cabin crew in sight at this time) Upon arrival, it was a brief message of thank you, but no local time update - something which is necessary upon arrival in a new time zone! All in all, a shame to have had this flight as a last leg of a long haul - you need to be comfortable. They were no way near up to RB's standard or service. I wouldn't choose to fly with hi fly, and I'd be hesitant if I knew they were stepping in as a replacement service provider
A old airplane, with old seats, no full flat, no on-board entretainment
✅ Trip Verified | We were booked on Air Transat flight TS178 from Montreal to Porto. The first leg was from Toronto to Montreal. Upon landing on the 15th of September at Montreal for our connecting flight a few hours later, we were informed that it had been cancelled. I later found out through a friend that it was due to a technical issue with the A310 we were supposed to fly. We were rescheduled for departure on the 16th at 4 PM. Upon arrival we found out the plane was delayed again and that we would have to wait until 8:50 PM for departure. Transat never advised us it was Hi-Fly, just that it was an A340-300 we would be flying. Wasn't hard to put two and two together however. Upon boarding the plane (1st class as we were booked on club) I was pleased to see it was quite clean and the attendants were polite and friendly. The pilot was also very polite and was in the cabin speaking with the passengers before departure. Before takeoff we were advised that there would be some light to moderate turbulence a few hours into the flight (which proved accurate as meal service was stopped) but nothing that we weren't prepared for. About an hour or so in they began dinner service. Selection was limited so we had the risotto. It was actually decent but the croissant was bit dry. The full recline of the seats was nice however I had to switch with my Fiancee as hers didn't work and I'm too nervous a person to fully recline anyways. Still a comfortable enough seat and as it was a former Emirates first class cabin, the space was incredible. The breakfast was far more fresh and quite good. Focaccia, croissant and mixed fruit which were served about an hour before landing. Landing was so smooth you couldn't even feel the initial touchdown, nor the front wheel touchdown. The A340-300 is a nice smooth plane and our pilot made it that much smoother. All in all it was an excellent experience. Air Transat was very accommodating and Hi-Fly filled in quite nicely.
Not Verified | Gatwick to New York. I had a ticket with Norwegian and I got a series of SMSs telling me that the company that will actually fly the plane was Hi-Fly, that there will be only limited entertainment, etc. I read reviews on this site before and was worried about this flight. I was in for a surprise. The A380 was super, clean and in very good shape, the food was very good, drinks offered, the staff was attentive, nice, smiling and welcoming. What passes for limited entertainment these days is that they offered only 16 movies on the screen in front of you and you had to bring your own headphones. It was a very good experience, in fact, one of the best in some time on a regular airline. Here is a photo of the plane as we were boarding.
Not Verified | Due to a technical problem on our Thomas Cook flight we were delayed 24 hours and had to fly with HiFly. We paid for premium economy but were placed in economy next to the only toilet working on the flight. This was a bone of contention because other people were allocated our P.E seats. There were no alcoholic drinks available and by the time they got to us the food had run out so we went hungry. No entertainment available, it was pathetic. My wifes headrest fell off and when I reported this the crew member shrugged his shoulders and done nothing about it. The crew who were from Portugal were ignorant and rude. The aircraft was fithy and as described before only one working toilet. This company is a disgrace and the aircraft should not have been allowed off the ground.
✅ Trip Verified | HiFly operated this Air New Zealand flight due to mechanical issues. We were unable to complete seat select and were given middle row seats. There was limited room with uncomfortable seating. Flight was an overnight flight. There were no pillows nor blankets offered. The plane was dirty inside with the toilets dirty from the beginning of the flight, the containers were not refilled nor supplies restocked. The staff were surly and passengers were made to feel like everything was an imposition. The inflight entertainment was limited but at least it worked, this is the only reason my rating is a 3 and not a 2. A breakfast choice was pancakes, this was two cold pancakes that were dry and tasteless, accompanied by a cold and bitter coffee. When I asked for a hot coffee there was no response, before it was taken from me and returned with a small amount of hot water added to it. We paid a premium to fly with Air New Zealand but were a given second rate flight. Never use this airline.
All seats in economy have seat back screens, but had no function other than to display "thank you for choosing arik air", an airline that owned the plane until 2015 (3 years ago of this writing). No way to turn off the screen. There is no window for row 16. It is directly over the center of the wing.
Front cabin is economy. Small middle cabin is 2 rows of business. Lay flat. Plane was okay. Seemed “tired” and old. We sat in business
Screen wasn’t working, had to move seats. Selection of movies and tv shows extremely limited. Food was fine, HiFly staff friendly and professional. The last row on the plane was numbered 67 so I think the seat map on this website needs to be updated.
✅ Trip Verified | HiFly operated my Norwegian flight from Paris CDG to Los Angeles. The premium class seats were very comfortable, however in-flight entertainment was limited and not on par with that of major carriers. Meals were very average, although the flight attendants were all polite and professional. I'd be open to flying them again only if the ticket price was substantially below that of the legacy carriers.
Very spacious seat, more so than most business classes I’ve flown. No USB ports on this aircraft for charging everyday essentials, so there is a downside.
✅ Trip Verified | Gatwick to New York. Got on the plane, taxied to the start of the runway. Had a system issue so they pulled back off the runway onto the maintenance strip. They then unload everyone onto buses and dump us at the terminal, no one has told a single thing as to what’s happening with anything, we all go through border security as we were told that our bags were going to be unloaded. Once through we couldn’t find the carousel where our bags were, turns out they weren’t going to unload the aircraft and that they were going to repair. Still no one knows anything, then we get told the flights cancelled and our baggage will be unloaded. Useless communication from them to the customer, none of the hi fly workers or Norwegian workers knew anything about anything. Lack of information within their own circle and with the customers. Appalling service.
Overall the flight was pretty good, one male flight attendant was exceptional, whilst one female flight attendant (M Tristan) appeared rather rude and ignorant, our seats were requested for the leg room as my husband has cellulitis in his right leg and had spent the 2 nights in hospital and was only discharged yesterday to fly home. She had also bumped/nudged his sore leg with no apology. She showed strong favouritism toward a gay couple seated across the row and consistently supplying them with wine and ignored us when we requested water. Unfortunately i didn’t get the name of the very kind male flight attendant but he set a very good standard for the airline.
Seat entertainment equipment did not work at all but this applied to many seats on this plane and on the other HiFly being leased currently by Air New Zealand. So avoid these planes if at all possible. Had paid for extra legroom which was good.
NZ 102 flight booked with extra paid for legroom seat selection and full inflight entertainment - but operated by Hi FLY and it was awful. Air NZ your good image has been totally tarnished ! Surely you could have leased some better planes whilst you had a problem.Very restricted legroom on both seats as metal boxes filled half of the space , the entertainment system did not work at all on one seat and no advantage having paid for a meal as it was served to all passengers. Dreading the flight back to Sydney as unable to change flight to another time given our schedule.