Horizon Air


Customer reviews

6/9/2019 Bonita Templeton

Not Verified | Yesterday I had a pleasant experience from Horizon two airline employees on the Horizon air turboprop that I flew from Missoula to Seatac. I had a very short connection time to board an Alaska air flight to Charleston, SC. I flew this same itinerary MSO to SeaTac to CHS last year and because of airport constructi...

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2/9/2018 Eileen Martin, Bombardier Q400 seat 20B

Comfortable seats lots of knee room. Very friendly service. My guess not a bad seat on the plane. Maybe noisy by the wings as it's a prop plane. Totally would fly again this on these planes.

6/23/2017 jason goodsell, Embraer 175 seat 20D

very good flight for this type of flight. seat 20 d is very good.

1/2/2016 Alan Kurimura

This was a short flight. Just under two hours. Check-in a breeze with many self-service kiosks. Plane is turboprop. Seats are firm and do not recline. One small toilet at front of plane. Aisle narrow. Overhead storage small. Board and exit from front and rear. This is great for passengers. Also, larger carry-on luggage can be pl...

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12/28/2015 Dante Emmett, Bombardier CRJ700 seat E

I've flown on it in 2006.

9/23/2015 Stephen G Sweet

Horizon Air from Seattle to Eugene roundtrip. No complaints, the crews were great, planes clean and on time in both directions. As with all of Horizon Air flights, free beverages including wine and beer are provided. The aircraft was perfect for the less than one hour flight to SeaTac - quite fast actually. The skies were clear ...

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5/17/2014 Susan Motter, Bombardier Q400 seat 14A

I was prepared to be critical of this based on the community dislike of losing their 737's. I am delighted to say I like this plane. It was comfortable, quiet, good overhead bin area, and quick. Sometimes you just have to try something before complaining. Thanks for a smooth ride.

1/29/2014 Greg Bell

Seattle to Edmonton 12/14/13 returning 12/18/13. Bombardier Q 400 plane small but with comfortable seating even for a six-footer as I am. Great cabin crew and nice free drinks. An inflight snack might have been nice but overall a pleasant experience.

6/8/2011 Jason Cassady, Boeing 737-700 seat 19C

11/29/2010 M Wharfe

I take Horizon often between Seattle and Portland after arriving from the UK and always find staff very helpful. My last connection was late from LHR due to weather and holding separate tickets was a worry however Horizon staff did all they could to rush me through and I made the original connection. Ground staff friendly and ni...

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11/10/2010 B Davey

Great employees service schedules but I have stopped flying with Horizon because they are now using Turbo Prop planes (Q400). It's slower has more noise and vibration and most of all they cannot fly at altitudes where the ride is smooth. This is compared to the full size jets that Southwest flies on the same routes as Horizon. I...

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5/31/2010 S Sweet

First time flying Horizon and no problems noted on any of the flights. Seattle to Portland Portland to Santa Rosa and Reno to Seattle. All flights on the Q-400 which I found to be an excellent plane. Flight crews were professional and appeared to enjoy their jobs!

5/25/2010 P Jenkins

I've flown with them 70 maybe 80 times in the last two years--mostly commute trips from Seattle to Spokane and occasionally over to Montana. A few things about the Q400: This is not an old or aged aircraft. They are extremely fuel efficient compared to jet aircraft. They can cover shorter legs in approximately the same time as r...

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12/21/2009 G Salter

I've flown Horizon Q400's several times throughout WA OR and BC. Nice planes and I actually prefer them to the CRJs. Flight staff is always good and frankly I've never had a problem with ground staff either.

12/13/2009 L Chen

Delays. If you want to get to where you want to be in time do not take this airline. Rude customer service staff. Being threatened by staff: "you take this flight or I tear off the ticket now". They did not help to solve problems that they cause (connecting flights checked bags and so on) and with that kind of attitude I will no...

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10/14/2009 Patrick Bradford

YEG-SEA economy. Checkin efficient mentioned I was connecting internationally and got the $15 bag fee waived. Flight a little late but well informed and crew apologised. Good communication from the cockpit - nice CRJ aircraft in good condition with ample legroom leather seats. Inflight service was surprising - 2pm flight with fr...

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8/17/2009 Jim Lyle

Flew with Horizon three times in 2 weeks. Ground experience/check-in were nightmares with rude and inexperienced staff. 25 minutes to print a boarding pass? Don't call them out on poor service or you may not fly as they reminded me repeatedly. Nothing like a threat to start your flight. Flight crews were dynamite! Flights were n...

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6/16/2009 A Mallon

SEA-YVR This franchise flight was my first with Horizon Air and was a short flight up the archipelago-like coast between Seattle and Vancouver. It was an aged Dash 400 turboprop and there was a mineral water service.

6/14/2009 L Rogers

If you require a wheelchair get to the airport an extra hour early. Do not book an early morning flight because no wheelchairs/attendants may be available until 5:30 AM or later. Expect the attendant to take your boarding pass from you and prepare to make your own way to the correct gate when the attendant takes you to the wrong...

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12/31/2008 Felipe Gonzalez, Boeing 737-700 seat 2A

The seats of this aircraft were really comfortable. Plus the service was really good. I really don't know much about Alaska Airways but this flight was quite impressive. The food was good, and the flight attendant was nice with every body. The plane did not have a good entretainment system.