Icelandair Fleet

595 Icelandair reviews

6/30/2019 M Gill

✅ Trip Verified | We had a great experience on Icelandair! We missed our connecting flight in Iceland to Munich but Icelandair gave us vouchers for food and booked us on the next flight to Munich. The check-in staff were nice, the flight staff very friendly, ground staff in Iceland were kind, and customer service on the phone w...

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6/26/2019 Andrew Anderson

✅ Trip Verified | Chicago to Berlin via Keflavik. Our luggage was lost to include a baby car seat and stroller. We waited in lines and were kindly told to go away by the airport. We called Icelandair and they told us to call the airport. Bottom line they didnt had themselves accountable for our lost luggage and didnt offer reim...

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6/26/2019 Megan Morrow

Not Verified | San Francisco to Paris via Keflavik. We booked flights through Icelandair to and from Europe on the way there they lost 2 out of 4 of our luggages. They couldn’t find them for the three days that we stayed in France and we travelled to Spain leaving us without luggage for our month long trip, only finding our lug...

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6/24/2019 X Yi

✅ Trip Verified | Philadelphia to Gatwick via Keflavik. I'd like to complain about the services I got. It's supposed to be departing yesterday June 22nd at 830pm. However they discovered there's a problem with the engine after they've pulled out and they need to get a spare part from a different location resulting in the cancel...

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6/23/2019 Chapped M, Boeing 767-300ER (76W) seat 10F

There is an obstruction below the seat in front of seat 10F that restricts the toe space

6/18/2019 C Keane

✅ Trip Verified | Frankfurt to Newark via Keflavik. Greedy, unfriendly to customers. Be warned. Icelandair operates on a stone-age Policy An embassy was still holding my passport for visa when my flight back to Europe came up. Impossible to reschedule the flight without knowing when my passport will be in my hands, I knew I'd l...

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6/17/2019 Frank Hickey

Not Verified | Washington to London via Keflavik. This was my first time flying with this airline, the check in at Dulles international was ok until we reached the check in, the staff were sullen and then they charged us $100 for each bag by 2 for the outbound flight and the same on the return flight totalling $400. The check i...

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6/14/2019 Ann H, Boeing 757-200 (752) v1 seat 10F

Underseat storage height is limited because there’s a box under the front seat

6/14/2019 Ann H, Boeing 757-200 (752) v1 seat 9F

Very limited leg room for an exit row because the emergency door sticks out

6/14/2019 Linda Jackson

Not Verified | Denver to Dublin via Keflavik. Icelandair has done nothing but change, cancel and rebook flights since my reservation. Connecting flights not connecting and customer service will not help with nerds basically leaving you to fend for yourself. I will not use them again nor recommend them to anyone.

6/12/2019 Jo Yick

Not Verified | Copenhagen to New York via Keflavik. I have flown with Icelandair a few times in the past year. I never had an issue and have always flown business class. On this particular trip, my luggage was lost and for some reason it never had the "Priority Luggage" tag on it. After 10+ hours of traveling, the last thing I ...

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6/11/2019 Balaji Rengachari

Not Verified | I had a mixed experience. I was flying economy with 3 others in my family from Chicago to Reykjavik. Pre-Paid 110 dollars to check a bag 2-way. I had 3 other carry-ons that I have taken on multiple flights with no issues. In Chicago, they said that 2 of my bags don't fit (as in the wheels were out by a half-inch...

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6/4/2019 James Harvey

✅ Trip Verified | Dublin to New York via Keflavik. Icelandair lost my bag in Reykjavik. I emailed then as soon as I got home. I got one canned email from them and no other contact until today. My bag has been at the Austin airport for 4 day with no contact from Icelandair to let me know it was here. I have emailed them 3 time w...

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5/28/2019 Danise Keltner

Not Verified | Chicago to Glasgow via Reykjavik. Late departure from Chicago to Reykjavik causing a near miss on our connection to Glasgow. We also were asked to check our carry on luggage as the flight was full. This might have been ok if our luggage were not lost. Trying to contact the courier service to have our bags deliver...

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5/21/2019 Lee Conroy

Not Verified | Washington to Gatwick via Keflavik. I had my families vacation to England booked for almost two months when the airline cancelled flight. They had no available flights to reschedule us on so I was forced to rebook at $900+ increase on a different airline. How do you cancel an entire flight one month out with no r...

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5/10/2019 D Laneso

✅ Trip Verified | San Francisco to Glasgow via Keflavik. They gave me the wrong meal on the first leg of my flight. Then when I got to my destination my bag did not arrive along with about 6 other people. I called every day and never got an update on where my bag was or when it would be delivered. I never got an apology or anyt...

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5/7/2019 G Goudreau

✅ Trip Verified | Edmonton to Glasgow via Keflavik. We booked our flight to leave April 13-23/19. Weeks later we received an email from them that our flight was cancelled on April 23, changed to April 24. We either had to extend our holiday or pay them a cancellation fee. (Even though they changed/ cancelled the flight we booke...

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5/7/2019 Alex Chamy

Not Verified | London to Keflavik. We booked the seat long time in advance, an aisle and window, than we got an email 36 before the flight that we can check in, but when we tried it told us to check in in the airport. From previous experience, we knew that we could check in online 24 in advance, this is the first misinformation...

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5/6/2019 Hugo T, Boeing 767-300ER (76W) seat 14B

Boeing 767-300ER (76W) seat 14B: the storage area underneath the front seat is about 40% of the storage capacity. This due to a box (possible for entertainment system) located underneath seat 13B. If you place a high/wide bag you extremely limit your legspace. Would consider this a yellow seat.

5/3/2019 Abdallah E, Boeing 767-300ER (76W) seat 19GAND20E

In 19 A/B/F/G, you have plenty of knee room, but the bulkhead wall makes it so that you can't put your feet any farther forward than your knees. For this reason, I don't think they are justified in charging a $60 premium for this seat. I ended up moving from 19G to 20E. There are jumpseats in front of 20C/D not shown in the diag...

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