Did BOM-MAA once and doing my second today. Great crew. Very helpful at check-in. Courteous onboard and new aircraft's. Only hitch is food. While ticket rates are on par with Jet and AI particularly after KF problems one has to buy food and that too from a limited choice. Pre-booking is there but the website does not guide as to how.
Kolkata to Hyderabad. Check-in staff pleasant. Cabin crew professional and courteous. Aircraft clean but seats very tight. For a 2-hour flight the low price was more important than seat comfort.
Mumbai-Bangalore. Flight on time great service from airport check-in to end stage. Well planned and executed model for passenger satisfaction. Taken to the aircraft by bus this afternoon flight was full yet the flight attendants were calm and courteous. They worked seamlessly with an almost natural smile. Aircraft clean. Onboard options for food were plenty though slightly pricey.
BLR-DEL return trip. Had a good experience yet again. The flights took had a timely pushback. Onward journey a bit delayed due to bad weather at BLR and the pilot had to change the takeoff runaway direction. Crew courteous and got my pre booked food. Return journey was uneventful as well. Will surely continue flying Indigo.
Bombay-Jaipur return Pune-Nagpur. Easy check in and nice friendly staff in Bombay. On the return (Jaipur to Bombay) we were asked to carry no hand baggage onboard as it was a high security day. The airline could have informed us earlier as had breakable stuff in my hand baggage and they forced me to check it in. Pune to Nagpur efficient and competent crew.
Connection at Madras to Hyderabad (coming from US) and back to Madras connecting to US. Both trips an hour long each. Ground Staff helpful at both ends cabin crew charming and helpful. A320 clean and comfortable ample room in overhead bins. Remembering yester-years of Indian Airlines service attitude it is amazing what the open market brought to traveling Indian public.
Return flights from Goa to Delhi the experience was enjoyable with efficient checking in DEL-BOM. An efficient airline which prides itself at being on time with helpful air and ground crews. New clean aircraft - just one grouse though a low cost carrier it would be great if the leg space was better. I am about 6 feet tall and it becomes uncomfortable in case of flights which are over an hour or so.
Return flights from Goa to Delhi the experience was enjoyable with efficient checking in friendly and polite cabin crew and new air planes.
MUM-DEL. Excellent service - paid Rs300 for the front row which if you're my size is worth it! Inflight food is on a pay basis nothing special but it's good size portions and not bonkers expensive. Great inflight crew cheerful and engaging brand new planes. My first choice now for domestic Indian flights.
DEL-CCU-DEL NAG-DEL a few times and happy to take IndiGo. The seat pitch makes me feel a little cramped at times but otherwise is excellent. The crew is courteous and always ready to help.
Pune to Nagpur return. Smooth efficient check in. Flight 80 minutes with breakfast you can buy onboard. Due to turbulence the cart never got to where we were. Staff very pleasant. Return trip late evening flight. Delayed by 45 mins but managed to do a quick turn around and got us to Pune on time.
Bangalore to Mumbai good quality from this budget airline. Flight on time leg room good and boarding a breeze. I will use IndiGo Airlines as it is value for money.
Kolkata to Guwahati and Kolkata to Bangalore. Check-in okay not too friendly. Aircraft were new so cabins kept clean. Seats okay. Cabin crew better than ground crew. Cheap tickets. The only complaint is that the food is expensive - INR 150 for chicken sandwich is too much considering it's just a 2 piece sandwich which you can get for INR 50 at super-markets. The great thing about IndiGo is the on-time performance.
Kolkata-Jaipur route on time clean aircraft and nice crew. One bad thing about this airline is that they do not even serve water at free. Snacks were expensive outside foods are allowed.
DEL-CCU-DEL. Full flight outbound but seated in front row which was good. No queues at checkin nice crew cheerful and professional. Flight left on time and landed early - baggage was off within a few minutes wait. Coming back slightly less good check in experience - at airport several hours early after arriving in international - wouldn't let us check in until 2 hours before departure. When asked for front row seats were told we'd have to pay - got it free on outbound guess I was lucky! Flight crew again cheerful and attentive. Flight was early again bags took about 20 mins but that's par for the course in Delhi. Inflight food not paid and ok value for money.
BDQ-HYD via BOM. The check-in at Vadodara was smooth though they did not give me through check in to Hyderabad. I had to claim my luggage and re-check in at Mumbai but it was smooth. Ground staff courteous and efficient. Aircraft clean cabin crew efficient and courteous. Boarding at Mumbai was chaotic. Overall not bad at all.
BLR-BOM on the early morning flight. Cabin was clean. FAs attentive and courteous. We had pre-booked snacks and served a good Veg Sandwich and juice. Quite good. Other choices too were available.
DEL-PNQ. Flight on time. Nice and clean aircraft. Wide range of snacks available for purchase though rates were exorbitant. The only negative point would be air hostesses being less interactive and involved.