Customer reviews

4/18/2019 N Kahlasanan

✅ Trip Verified | Bangalore to Udaipur. The flight was 25 minutes delayed. During the flight too the cabin crew was rushing about offering snacks to getting the money from the customers. I felt uncomfortable with the crew behavior during the entire flight. I will try to look for better service in the future.

4/9/2019 Shirin Kakayeva

✅ Trip Verified | Hyderabad to Rajahmundry. The staff in both locations was very pleasant and helpful. They went out of their way to accomodate me. I left my laptop and phone in the security check line because I got distracted by all the rigorous questions asked by the security personnel and my stuff got separated from my bags t...

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4/9/2019 C King

✅ Trip Verified | Udaipur to Mumbai. Beautiful blue plane, one of the best low cost airlines in India. route goes to every corner of India. Flew from a small city to Mumbai, the whole journey was excellent from staff welcoming on board until landing. On time as well. There is no reason to give a score under 10. Worth this price.

3/28/2019 Olena Viechkanova

✅ Trip Verified | They rescheduled my flight 3 times without offering any accommodation and even apologizes. They did it at the very last moment when I already couldn’t book another flight from normal company. I payed for direct 6 hours flight from Delhi to Istanbul. Finally they operated 9 hours with a stop in Doha when they e...

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3/15/2019 V Sharun

✅ Trip Verified | Indigo flight from Bengaluru to Mumbai. Due to the flight schedule modifications due to the grounding of the Boeing 737 Max 8 aircrafts, I had to do a last minute booking on Indigo which came at a steep price but as I was required to travel had no other choice. The check-in was a breeze and boarding / departur...

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3/6/2019 Sameer Phatak

Not Verified | Flew from Mumbai to Bangalore last week. Opted for IndiGo as the timings were good, Check in was a little slow and so was boarding - their staff at the gates was asking people to check their bags in at the boarding gate so there was some confusion. The aircraft was a slightly older one. Seats were okay, since thi...

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3/5/2019 D Vartya

✅ Trip Verified | Delhi to Kuala Lumpur. I had paid for FF package so checkin was smooth even though baggage allowance was 20kg on ticket but they allow me to carry extra as a result my one hand bag went inside so i was free to walk on airport. I got checkin lounge where i can rest and have some food at odd hours and went to ga...

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3/4/2019 Torsten Wiemann

✅ Trip Verified | My 10-year old daughter had come down with traveller's diarrhea when we were about to take a flight with Indigo Airlines from Ahmedabad to Mumbai. By the time we were checking in it had become apparent that she was in no condition to fly. Fortunately to us, an employee of Indigo Airlines saw that my daughter wa...

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2/25/2019 H Kapawal

✅ Trip Verified | Indore to Bengaluru. Horrible service at check in counter. I had my flight which was delayed 25 minutes. As I was scared of missing my international connection due to the delay, I asked the staff to put my baggage under priority for releasing on the belt (due to the delay of the flight). Airline staff asked fo...

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2/15/2019 A Sorlan

✅ Trip Verified | Bangkok to Coimbatore via Chennai. Flight was delayed 4 times then cancelled. They had 1 member of staff trying to rebook around 250 passengers. Not even water was provided while flights were rebooked (which took 7 hours). Only 150ml of water was given onboard the aircraft which we were on for 4 hours before b...

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2/12/2019 R Reddy

✅ Trip Verified | I was disappointed with the delay, flight was 30 minutes delayed while going from Sharjah to Trivandrum and a one hour delay on return to Sharjah. I booked Indigo for an on time flight but its a false image. Worst experience, airline didn't even inform us about the delay through an SMS or any other means. Waste...

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2/5/2019 Ishita Bhowmick

✅ Trip Verified | On May 30th, 2018 my husband, mother and myself were supposed to catch our flight from Delhi to Goa with Indigo. However, the day before our flight we received a message stating that our terminal had changed due to renovations in the airport. My husband had called the airlines to confirm and was told that our...

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1/31/2019 Eric Chassagnolle

✅ Trip Verified | Goa to Singapore via Hubli and Bangalore. Big respect to the ground service crew of Indigo Airlines (Pratik, Tufeeq, Errana, Arpita and Sayed). They helped me big time at Hubli when I was landing from a flight from Goa. I lost my bag with my wallet (credit card, cash) in the airport Goa and realised the disast...

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1/27/2019 M Fraser

✅ Trip Verified | Hong Kong to Jaipur via Bangalore. Today in Hong Kong I arrived at checked in online and joined the checkin queue well before the stated checkin closing time of 7.30am, there was a long que. I finally made it to the counter at 8.11am and noticed the only 2 checkin agents were now panicking as the flight due to...

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1/22/2019 A Bamhate

✅ Trip Verified | I was not well and asked for water 4 times even when the staff was serving i asked for water. They were only concentrating on people who had ordered for food! After paying so much money to these airline companies with hefty amount of service taxes this is the kind of service we get? in a 2 hrs flight i kept as...

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1/15/2019 Mary Tawadros

✅ Trip Verified | Trivandrum to Doha. Terrible experience with booking process and customer service from the airline. We were given wrong information by staff and we were denied boarding for our flight because apparently there was no transfer desk at our transit airport! It cost us our return ticket, unnecessary stress at the a...

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1/6/2019 Rajesh Lamba

✅ Trip Verified | Delhi to Dubai. I have been a frequent flyer with Indigo. I appreciate the timings comfort and services. Most annoying and embarrassing is when you want to pay by card 99% of cases it's declined.

1/5/2019 J Seibt

Not Verified | Delhi to Jaipur. Catastrophic reservation system and customer cervice I have booked a fully flexible return ticket online (via iPhone) on Jan 1st 2019, for departure in early Feb'19. The booking process is extremely cumbersome, also it seems to be mandatory to pay for every single aisle seat on this airline. All p...

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1/3/2019 Heena Soni

✅ Trip Verified | Delhi to Bengaluru. The flight was supposed to depart at 9:35 am but was delayed to 12:35pm. Me and my husband had a Goair flight to catch from Bengaluru to Kannur at 14:40 hrs. Firstly we missed the Kannur flight and secondly the flight took off from Delhi after another 1.5 hrs delay. No screening of appropri...

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1/2/2019 B Gamesani

✅ Trip Verified | Chennai to Singapore. I faced a nightmare with the booking I made with this airline for later in January 2019. One of the worst booking system this airline is using. I faced 3 times payment declined with international credit cards. One time payment deducted and took several days to get the refund. Again I had ...

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