Insel Air

Customer reviews

2/16/2019 C Galter

✅ Trip Verified | Aruba to Bonaire via Curacao. Appalling. 3 drastic schedule changes before departure. Then i was notified 12 hours before departure that the flight was cancelled. Living in europe i unfortunately wasn't aware of this airlines poor performance. Do not book with them. Instead book Aruba or divi. They cancelled a...

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10/18/2018 M Watson

✅ Trip Verified | I booked a round trip flight for me and my wife from Aruba to Curacao leaving on 11/16/2018 and returning on 11/21/2018. I received an email from them yesterday stating that the return flight had been canceled and they booked me on a flight almost 7 hours later. This would make me miss my connection to United ...

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8/24/2018 T Fecheren

✅ Trip Verified | Bonaire to Curacao. 3 flights made with this airline in 2 weeks. The first flight left early, the second on time: nothing to say - the third was catastrophic: 2 days before our flight, schedule change from 10.30am to 7.45am, forcing us to arrange for check out and transfer to the airport. The day before, new m...

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2/17/2018 Henry Newman

✅ Trip Verified | Aruba to Bonaire via Curacao. We booked in April 2017 for a flight Feb 22 2018. By chance I decided to look at the flight schedule 2/14 and found it had change our flight by 2 hours so we would not make the connection. I got Insel to change us but given the late arrive into BON would not get our hotel to get us...

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12/30/2017 Juan Edwards Correa

✅ Trip Verified | Aruba to Bonaire via Curacao. I have never experienced such bad performance. Three of my four flights were updated twice before taking the first one, and all of them were delayed for no clear reason. I do not expect for an airline to be on time always, but Insel Air seems to find a way time and again to make p...

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3/30/2017 S Richter

✅ Verified Review | Curacao to Aruba. Worst airline ever. For a change the airline left early. We did not get any notification at all and nothing was the matter when we checked in the night before. We were well in time at the airport, but no plane for us. Next available flight was only a day later, after much trouble we got on ...

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3/21/2017 Linda Wojtkiewicz

❎ Unverified | Insel Air finally got theirs and their fleet to South America got grounded by Civil Aviation. Unfortunately that was my ticket into South America. I had to buy another ticket with another airline and by then I missed all connecting flights in Rio and Buenos Aires. It cost me $4,000 to get to my final destination

2/25/2017 S Mathar

✅ Verified Review | Port of Spain to Willemstad. Please don't put your family through the pain, disappointment, sadness, stress and feeling like your nothing by flying with insel. My flight was due to leave Trinidad Thursday 5:20pm. After having three delays it showed new time as Friday 4:40am. We spoke to the Insel Air rep in ...

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2/24/2017 J Kirsten

✅ Verified Review | Curaçao to Port of Spain with Insel Air. My flight was cancelled three times. Then they schedule the flight at 3am to avoid paying hotel. When you get there at 1am, it's closed with a notification that the flight is scheduled to 8am. When you come back at 5 AM, the flight is overbooked and they transfer you ...

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2/23/2017 F Staton

✅ Verified Review | Piarco to Curaçao with Insel Air. Appalling. After 9 hours of delay, we received not a single acknowledgement or apology for the delay. I have been in public restrooms cleaner than the plane that finally arrived. On the second leg of our flight, half our group was bumped from the flight for no good reason, i...

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2/22/2017 R Collette

❎ Unverified | Bonaire to Curaçao. My family has been flying to Bonaire for years and there is always an issue with Insel. We usually try to avoid it but this year had no choice. The flights from Bonaire to Curaçao were delayed traveling there and back. On the way home they took stand by passengers from the previous delayed fli...

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2/22/2017 C Korler

✅ Verified Review | Bonaire to Curaçao. Insel Air is the worst airline I have ever flown. Not only are the planes old and dirty, but their flights are almost always delayed or cancelled - and worst of all, they refuse to take responsibility for these delays. I was flying from Bonaire to Curaçao when my flight got delayed by alm...

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2/8/2017 P Vasilov

✅ Verified Review | I booked a round trip from Miami to Bonaire. At first my flight from Miami to Curaçao was canceled so I had to leave next day. Then my luggage didn't make it to Bonaire and I had do return to the airport next day to pick it up. Now my return flight from Bonaire to Curaçao is canceled, that means that I will ...

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2/3/2017 D Peters

✅ Verified Review | I was due to fly from Bonaire to Miami on 1/28 connecting in Curacao at 10:20am with Insel Air. I had purchased Tickets with a different airlines to take me much later from Miami to Denver. Late on the night of 1/27 the airline emailed me to say that my morning flight was cancelled for mechanical reasons and ...

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1/11/2017 H Jarren

✅ Verified Review | Curacao to Kingston return. Insel Air scheduled departure times are just fantasy! We suffered a 19 hours delay on flying from Curacao to Kingston on the 29th December, and close to 10 hours on the flight back on the 4th January. The lack of information during this waiting time was complete, with changing "ne...

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1/1/2017 J Danson

✅ Verified Review | Port of Spain to Curaçao. I unfortunately did not pay attention to the reviews of this airline, hoping it was a fluke. It really is that bad! They were unable to fulfil the original flight due to grounding its aircraft cause they couldn't afford the maintenance, they held us in the airport for 8 hours befor...

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12/29/2016 D Lapaan

✅ Verified Review | Miami to Paramaribo via Curacao. Insel Air should be blacklisted. They rescheduled my flight twice, 13 days prior departure date. They changed it a day before but the connection to my final destination is to stay overnight in Curacao without any accommodations paid by the airline. The customer service is a j...

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12/27/2016 P Richards

✅ Verified Review | We just returned from our second vacation in Bonaire - both using Insel Air. In 2015 we naively booked flights from Aruba to Bonaire (because we could use miles to get to Aruba for free) on Insel. I read the reviews that were posted at that time but thought "it can't possibly be that bad." Boy was I wrong. Ou...

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11/29/2016 A Bragello

✅ Verified Review | Insel is a poor excuse for an airline. They treat their customers like dirt. Flight from Curacao to Havana was informed to be 1 hours 10 minutes late at check-in October 3. The plane was present at the gate. 1 hour and 20 minutes after the original departure time the screen went black, no audio information. ...

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11/22/2016 A Neptune

Miami to Curaçao with Insel Air. Sitting here at Miami waiting for my flight that may not happen. Flight time has changed 3 times already. When I arrived to check in they did not mention the flight was delayed until I asked. While waiting at the gate the flight continues to be delayed and the gates changing without any notice or...

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