Jeju Air


Customer reviews

10/2/2019 Charlie Norton

Not Verified | Osaka Kansai to Seoul. Very good flight. The menu was easy and cheap. Staff were friendly. Not only on the plane but the check in staff and the boarding staff. They could also speak English. Still would prefer Asiana more than this but Jeju is a great airline.

8/28/2019 DJ McCall

Not Verified | Fukuoka to Busan. I didn't even manage to travel! I only tried to book a flight but their English language website is so unusable that even after providing my credit card information, it gave me a message in Japanese and then returned to the home screen. Was the second time I tried to purchase but the website was...

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8/27/2019 Russell Taylor

✅ Trip Verified | Seoul Incheon to Tokyo Narita. Cheap ticket and wasn’t expecting much but the plane was very dirty and tired looking. My seat back tray had clearly been used as a kids colouring book at some point on a previous flight and was covered in long stripes of multi colored crayon. I didn’t purchase any food on the fl...

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6/4/2019 Tiffany Mak

✅ Trip Verified | My family and I recently flew Jeju Air from Seoul to Osaka on Tuesday May 7. I was incredibly disappointed in the customer service that was provided to us at the check-in counter. We were five adults traveling from the United States, with five check-in luggage. After she weighed all our suitcases, she said tha...

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11/28/2018 J Lacson

✅ Trip Verified | Seoul Incheon to Manila. Yes to budget but no to their baggage policy and I suggest it should be changed. They do not allow combined baggage! We are a family of 4 with 60kgs of total bag allowance. (Note: The only available flight at the time we purchased it was their Special Fare). We only used 1 big piece lu...

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10/23/2018 G Caramyan

✅ Trip Verified | Seoul to Manila . I'm traveling alone with my 3 year old daughter from Incheon South Korea to Manila, Philippines. I know we had 15 kgs baggage each but I prepared a combine luggage for both of us since I'm traveling alone. Given my situation, they asked me to separate our luggage because it is their policy ev...

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10/7/2018 D Lavesa

✅ Trip Verified | Macau to Seoul as a long holiday trip around Asia. I don't make airline reviews a lot, but I must do it for Jeju Air because of it's terrible customer service ever seen. Starting from a long check in with only some Jeju Air customer representative are visible at Macau Airport. Our flight was delay with no expl...

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5/22/2018 Lilit Mnatsakanyan

✅ Trip Verified | Be aware you will waste hours on their website and downloading their app on your phones in hope to online check in but this will not happen. And their customer service is non existent. First flight with them was Hong Kong -Seoul, I couldn't do online check in so at the airport counter i inquired about this, an...

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4/27/2018 R Taleniro

✅ Trip Verified | . Our flight from Cebu to Incheon was cancelled at the very last minute and there is no clear information when the aircraft will arrive. All we can hear is announcement in Hangul. I think you should educate your staff to speak English as well since you flying customers of different nationality as well. Another...

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4/26/2018 E Starico

✅ Trip Verified | Cebu to Incheon. By far one of the worst airline we've experienced. I traveled with my wife from Cebu to Incheon. We we're delayed from Cebu to Incheon. They accepted our 1 piece check-in baggage that is around 19KG and we have 30KG allowance combined. However, they did not accept the same check-in baggage fro...

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11/9/2017 D Vanson

✅ Verified Review | Seoul to Bangkok. This was the worst travel experience I've had. I was planning to go to BKK. I flew Delta with the intention of transferring to Jeju to complete the trip to BKK. I paid for a ticket the day before and thought everything was fine until I landed in Korea. They tried calling me en route there (...

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8/8/2017 Michael Hollifield

✅ Verified Review | Flew Jeju Air on the quick 1.5 hr hop to Osaka from Seoul Gimpo. If flying to/from Japan/China/Taiwan, Gimpo Airport saves hours of time over Incheon - less people and no wait, so you don't have to arrive hours early. As it's a short flight, LCC is perfectly acceptable. Departure was on time, plane clean, fri...

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5/20/2017 Dmitry Artemyev

✅ Verified Review | Flew Jeju Air from Seoul to Saipan. Queuing for hours in Incheon (Seoul) airport. I almost missed my flight although I was at the airport 4 hours prior the departure time. The matter is that as a holder of foreign passport I can't use check in kiosk. An airline's staff should verify that I'm in possession of...

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8/24/2016 Michael Hollifield

My first flight with Jeju Air from Seoul to Kota Kinabalu. They're a low cost airline, but they still offer free water and kind service. The attendants are friendly, courteous and don't look overworked. As it's a low cost airline, the plane is older but you wouldn't know. The inside was kept clean and in good condition. I booked...

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6/3/2016 Purna Ananth

Cheongju to Jeju with Jeju Air. Boeing 737-800 aircraft. Efficient budget airline, quick boarding, checking in was quick and easy. On board - clean cabin, not very noisy, friendly crew, just half a cup of juice for a short flight (about 40 min), on time. Short on leg space. No entertainment.

7/9/2013 Handoko Taniwidjojo

My wife and I were on flight from GMP-CJU and CJU-PUS last June 2013. We were very much satisfied with the on time performance ground and on board services. Although they were budget airlines but their services were as good as the full service one. Surprisingly we were not charged for checked baggage as the other budget airline ...

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