Not Verified | Boston to Raleigh. We had a mechanical difficulty with the plane we were on, causing us to deplane. I thought it would take forever to schedule another flight, but Jetblue had us on another plane within an hour. It was amazing and very courteous staff that turned a possible flight nightmare to a very well planned departure for the circumstances.
✅ Trip Verified | New York to Charlotte. I've been a loyal jetblue customer for over a decade and they 'were' always my go-to airline. This changed on this flight from JFK to Charlotte that was delayed 6 hours. Now, we all know delays are possible and when they are based on weather or things not in an airlines control, you learn to deal with it. However, our actual plane was right there at JFK but it first had to take a plane load of people to Nantucket which apparently had a ground stop. The delay for that route went from 30 minutes, to an hour, 2 hours, 3 hours, 4 hours, 5 hours. You see, instead of just cancelling the Nantucket flight and taking the us to Charlotte, we had to wait for that other flight on the plane we needed. Now considering this is their main hub, there has to be an extra plane and pilots (I'm told by someone in the industry that is typical). But let's put that aside, weather was good at JFK and weather was good in Charlotte, the issue is with an unrelated route which we now had to wait 6 hours. When you take the 6 hour wait, arriving at the airport an hour early and the 2 hour flight I essentially could have driven to Charlotte faster. Now consider their useless Jetblue 'Bill of Rights', since the ground stop was in Nantucket I was exempt from any money. So basically Jetblue will never give you money back, they will blame anything and anyone for their awful service. I contacted customer service who are useless, asked for a supervisor who after an hour gave up. I finally just emailed a list of execs at Jetblue and did get a useless response that did not address their issues. Jetblue used to be a good airline, if you have options, you may want to think about the fact your flight could be delayed by some other plane which in the case of my return flight was on the other side of the country.
✅ Trip Verified | Ft Lauderdale to Holguin. Worst experience and worst customer service. At the counter, the representative that was taking care of me was very rude, unprofessional, she hidden her name tag. Didn’t want to process my family tickets together even though I was paying with same credit card. She even sent me back to the line and started helping another customer. Staff was very rude, even the supervisor. No solution. Worst airline to travel. Never traveling with Jetblue.
✅ Trip Verified | Portland to Boston. We were in Portland Oregon. Had boarded and were then told we had to deplane. There was 'a crack on the engine exhaust'. Who knows what would have happened if we tried to make it to Boston but I sincerely appreciate their putting our safety ahead of our desire to reach our destination. We were in the airport for about ten hours. They brought in pizza and burgers and a food cart with snacks. They constantly apologized but my husband and I were like 'Why? You were looking out for our safety!' We love JetBlue and will book with them whenever we can.
Not Verified | Fort Lauderdale to New York. Complete disappointment. TSA pre check was not on boarding pass. Our carry on luggage was checked in. Thank you very much but if you monitor passenger overhead suitcase use I would not have to be inconvenienced. Movies not available. No compensation for their lack of responsibility to their passengers. Bye bye JetBlue. Looking for a more reliable airline.
✅ Trip Verified | Phoenix to Ft Lauderdale. By far the worst travel experience I've ever had. I get being a cheap airline means I'm not going to get the same customer service, but everyone I spoke to in Ft Lauderdale was rude and dismissive. I equate it to being as bad as Frontier, but more condescending. I also spoke to someone on the phone and she was just as bad. Just pay the extra for added peace of mind.
✅ Trip Verified | Buffalo to Atlanta via Boston. Delayed flight in Buffalo, NY so missed connecting flight in Boston and had to stay the night. Next morning flight left on time but arrived 2.5 hours late so missed the noon connecting flight. They put us in the next flight at 4pm, the doors have been closed on the plane for an hour twenty and we still haven’t moved. I’m hating Jet Blue. Make that an hour forty without moving.
✅ Trip Verified | 24 hours flight delayed from Quito to Fort Lauderdale, delayed on all my connecting flights. I’m still stuck in Boston. Have been traveling for more than 24 hours already. I won’t purchase tickets from JetBlue again and definitely don’t recommend anybody to use this airline.
✅ Trip Verified | Reno to Long Beach. Had hope this airline would prove me wrong, but sadly couldn't be more disappointed. Planned for this trip 6 month's ago just for them to cancel my flight because the plane was missing pieces?! Never flying through this airline again.
✅ Trip Verified | Boston to Medellin return via Fort Lauderdale. All 4 flights were delayed by an hour or more, the last flight was 3 hour delay . I have flown Jetblue a number of times, this trip by far is the worst with them. On June 18 flight to Boston, the plane sat loaded waiting to take off of an hour, excuse bad weather yes it was overcast but I have taken off and landed at FLL in heavy weather before. I will say the flight crew was great on each leg of the tri , communication could have been better by terminal staff. in Medellin self check-in terminals worked for some and not for others( including me in Feb it worked fine) needless to say greatly disappointed this time with Jetblue
✅ Trip Verified | Atlanta to New York. This review is on the booking process rather than the actual flight. I have always loved JetBlue but today my opinion changed. In February I booked a flight for my sister-in-law to fly from ATL to JFK and returning to ATL. Today I went onto the JetBlue website to try to get a better seat and make final touch up since she needs wheelchair assist etc. On seat selection I was offered a wonderful seat in first row (1A with plenty leg room) so I paid extra $42 from the ATL-JFK leg and $50 for the JFK-ATL leg). I was not able to ask for special accommodations and I noticed that luggage was not included (what!). But I have no way to pay for luggage. So I opened up a chat window and a lady came on to help. She said I can add luggage and pay the fee on check in. I explained this is an 82 year old traveler and I want to make sure she is all set but with all the technology, JetBlue was not able to help me pay for this old lady luggage. I fail to understand from a programming point of view if I can pay for a better seat and the system can take credit cards, why can't I pay for luggage. Very disappointed, wont fly JetBlue again.
Not Verified | Buffalo to Fort Lauderdale. Very disappointed with JetBlue, assigning different seats to My wife and I and not able to change seats just because the airline want to charge for the seat. Never will use this airline again
✅ Trip Verified | Newark to Boston. Late all because of lack of personnel. 5 hour delay and counting for a connecting flight to Chicago, all based on a policy of needing 2 attendants on each flight. No back up employees at the airport.
Not Verified | Worst service & staff members.They are rude, unproffesional & disrespectful. No sensibility, empathy or consideration with customers that need help. Don't offer suggestions to solve problems or make the experience less stressful. Making the customers life into a nightmare by taking forever to find a supervisor or a translator for people with language barriers & in needs.
✅ Trip Verified | New York to Punta Cana. I have been a loyal customer since 2011. This past two trips have been a nightmare. Their service agent at JFK was not very knowledgeable, had a short fuse, was rude to several passengers and just seemed very angry. I tried to go to another agent, but it seemed they all had a chip on their shoulder and where not very helpful. The JetBlue terminal HVAC system was not working and we could not wait to get onboard. Once onboard we thought that the nightmare was over. How wrong I was. The plane had engine problems and were directed to go back to JFK. Once their we were given these snack boxes that really were not very appealing. Not to mention the HVAC still has not been fixed. So the hours past (7 hours in total) in the sweltering heat of JFK JetBlue terminal. Finally they found a pilot to fly the airplane. The stewardess on the plane where OK. But not the way I’m used to JetBlue. I understand that issues happen, but their employees were downright mean and unhelpful throughout the entire ordeal. As a loyal customer with 100’s of thousands worth of points, I can honestly say that I will be giving another airline a try for the first time. Flight 369 June 5.
✅ Trip Verified | Orlando to Montego Bay. I wanted to take 3 bags on carry on, they said it was full and I had to pay $130 for all bags to be checked In. Then our plane was delayed over an hour and a half and right before we switched terminals 3 times, they offered everyone in front of me to check their bag below the plane for free cause the carry on was full. So I called to Jetblue and the person was rude and didn’t care. I waited a few days and I called back again and spoke to a pleasant person and I told her I didn’t want to get mad but I would like a refund for the $90 of the 3 carry on’s I had. She spoke to her supervisor and they offered me a credit of $130 but I don’t travel often and I had 364 days to use it. I asked again for my $90 refund and the supervisor only gave me a half refund.
Not Verified | Absolutely terrible organization. Flight got delayed which I understand. What I don’t understand is how you have to sit on the plan an extra hour after the delay with no information. And then wait an hour plus on the plane when we land to get off. Literally have been sitting on this plane for 2.5 hours with everyone on board for no explainable reason. Terrible.
✅ Trip Verified | Boston to San Francisco. Gate agents were overzealous in enforcing the carrying bags. I was carrying 2 bags and a paper bag that was 1 inch thick and 4 inches tall which I could have placed in my jacket pocket and was told that I had to check it in or one of my other bags. I understand the two bag policy, however that's what I call splitting hairs which leaves a bad taste for JetBlue Airlines. I can now understand why JetBlue only has a three star rating. The service by the gate agents needs to be improved.
✅ Trip Verified | Chicago to Boston. I have had the worse experiences with JetBlue lately. Today was the final straw when they didn’t load my bag and they don’t have enough people to find out where it is. Flights are delayed and not because of weather. They have definitely gone downhill in the last year or so.
Not Verified | Newark to Ft Lauderdale. JetBlue has to be the worst airline I have flown. Been a member since 2013 for the past two or three years my work schedule has been destroyed because of their delays constant excuses for the delay. My flight was scheduled for 5:00 pm. Now it’s 12:02am the next day. Sat in the airport for 6 hours. Constant lying about the reasons for delay. Their fleet is short servicing the number of people flying. It may be true for other airlines. But my wife has no issues with United Airlines. Always fly on time. Sad about JetBlue.