Customer reviews

10/26/2019 Ozius Dewa

✅ Trip Verified | East London to Johannesburg. After being warned of recurrent Kulula delays, i decided to take a chance then boom. Flight is delayed, no apology offered by airline, no food offered since its only a 2 hour delay. Who pays for this one. I do not recommend such an airline that cannot manage time.

10/24/2019 Herman Human

✅ Trip Verified | Lanseria to Durban. We celebrated our 41st anniversary and our Son paid for the Airline Tickets to Durban and back. We were delayed by this grounding of the planes on 22 October 2019. First message 05:35 - flight MN502 due to depart 13:00 - delayed to 16:35. Second message 09:21 - Flight delayed to 17:35. We h...

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10/23/2019 Abdallah E, Boeing 737-800 (738) seat ROW8

This row has fixed armrests with tray tables in them, even though there is a table in the seat in front. The seats are therefore narrower than usual.

9/14/2019 Jenene Naidoo

✅ Trip Verified | Durban to Johannesburg. Worst experience of my life with Kulula, there have no customer service whatsoever. R4500 down the line return flight from Durban to Johannesburg and they can't be bothered that you delayed or not or make arrangements to accommodate you in someway or the other. Will never use this airli...

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9/13/2019 Walter Gujer

✅ Trip Verified | Cape Town to Johannesburg. Ok flight, take-off delayed by 45 minutes due to late arrival of aircraft, check-in grumpy and idiotic (demanding to weigh a small framed painting that did not even weigh 500gr, despite ample luggage allowance not used up), supervisor felt staff did the right thing, amazing.

7/27/2019 B Raven

✅ Trip Verified | Johannesburg to East London. Typical of this inefficient airline, we are once again delayed. How can this airline charge their customers full price when they continue to delay flight times and which in turn not only creates problems for the customer, but costly too.

5/5/2019 Christian Fuhr Nilsson

✅ Trip Verified | Johannesburg to Cape Town. We (parents, children and grand parents) had bought tickets for a connecting flight to Cape Town from J-burg more than half a year ago and only had a short time to find the Kulula check in counter, which wasn't so easy for us. We got there 20 mins before the counter was closing, but ...

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4/17/2019 R Bamera

✅ Trip Verified | Johannesburg to Cape Town. In-flight service is good, food is okay, beverages are okay, staff is friendly and ready to help but luggage handling is staffed with petty criminals. Had my luggage ransacked and robbed.

4/10/2019 E Gardener

✅ Trip Verified | Johannesburg to Cape Town. Nice airline, and on time. My only gripe is the horrible cloth seats on the Europcar Aircraft, reminds me of British Rail seats of old. Time for a refurb me thinks

4/4/2019 E King

✅ Trip Verified | Cape Town to Johannesburg. This is the third time I have used Kulula because of my vitality discount. I will never book another flight with them again. They are always delayed and take forever to get the luggage out.

3/16/2019 R Hanner

✅ Trip Verified | Kulula flights are always delayed. My flight from Johannesburg to Cape Town, as well as this flight back to Johannesburg, are both delayed due to technical issues. I am beginning to wonder if Kulula are just so ill-prepared that all the last-minute checks find issues.

3/14/2019 Gerbrecht Jacobs

✅ Trip Verified | Johannesburg to Durban. No communication, standing in queue for hours. How can we be on time for our commitment. Unfriendly staff. Rather drive next time

2/11/2019 L Coren

✅ Trip Verified | Cape Town to Johannesburg. Although Kulula was aware (since the morning) of a 2 hour delay on their last flight out (making the flight at 10:30 PM!) on a Sunday evening, they did not feel it was necessary to let the passengers know of this delay! I am traveling with a 4 month old baby and being stuck at the ai...

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2/2/2019 Cara Anderson

✅ Trip Verified | Durban to Lanseria. Every time I fly Kulula on a Friday evening the last flight is delayed! From 19.45 to 20.30 now. Which means I arrive home at midnight! If it was a one off I would understand, but it’s always a Friday delay on the last flight - absolutely unreliable. Kulula used to be the airline that was al...

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1/21/2019 L Tiriwokunze

✅ Trip Verified | Johannesburg to Durban. Loved the flight. The take off, journey and landing was splendid and in particular was the cabin crew who were professional and charming the whole flight even though it was only 45 mins. They made the flight comfortable and enjoyable

1/9/2019 S Larscher

✅ Trip Verified | Cape Town to Johannesburg, Our flight was operated by Comair, therefore this needs to be taken into consideration regarding the following review. After 2 hours of delayed take-off standing at the gate, the clerk tells me my seat had been changed. Usually one couldn't do much I guess, but this time I specifical...

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11/18/2018 D Varmis

✅ Trip Verified | Cape Town to Johannesburg. Flight delayed by 3 hours. Checked in online with aisle seat only to be given a middle seat at the check in counter. Rude check in agent. It took me 3 attempts to get an aisle seat again. Cramped seats, unfriendly service. Use South African Airways for a better service!

10/15/2018 C Beale

✅ Trip Verified | Johannesburg to Cape Town. By some distance the worst low cost airline in South Africa. You have almost no chance of being on time for any flight after midday. Terrible legroom. Avoid!

10/11/2018 Msawayo Pereira

✅ Trip Verified | A month I flew Kulula to Durban from Johannesburg there were delays. Today I am flying Kulula from East London to Johannesburg, we have delays. Kulula is really dropping the ball. I honestly wouldn't recommend it to anyone even if cheaper. Rather book an airline that is dependable .

3/3/2018 Kingsley Bye

✅ Trip Verified | Flew Kulula from Johannesburg to Durban. Long wait. Under staffed. Rude. Asked for seat with leg room and he put me in back seat with no leg room. Awful. This isnt the first time. Particularly poor is the attitide of the check in staff. Also not well presented or dressed but mainly lack of service.